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  • online order despatch
    online order despatch
    hace 1 mes
    £18–£25 por hora
    Jornada parcial
    London

    Job Title: Order Fulfilment manager About the Role As Order Fulfilment Coordinator at Stanley Ley and Harris & Zei, you will be responsible for ensuring all customer orders — across retail shops, e-commerce, and bespoke services — are processed efficiently, accurately, and on time. You will play a key role in maintaining our reputation for precision and exceptional service. Key Responsibilities Process all incoming orders from online, retail, and wholesale channels.Accurately input order details into the system (Shopify POS, Sellerdeck, Zoho CRM/Inventory).Coordinate with the stockroom and tailoring/production teams to ensure availability.Prepare and organise packing, shipping labels, and courier bookings (e.g., DHL).Track and update order status, ensuring timely dispatch and customer notifications.Liaise with customers regarding order queries, special requests, or delays.Maintain accurate records of orders, returns, and exchanges.Support stock counts and inventory updates when required.Report order trends, issues, or fulfilment challenges to management. Key Skills & Attributes Strong attention to detail and accuracy under pressure.Excellent organisational and time management skills.Confident using digital systems (Shopify POS, Zoho CRM/Inventory, Excel).Clear communicator, both with colleagues and customers.Problem-solver with a proactive attitude.Interest in menswear, tailoring, or fashion (preferred). Working Hours & Location Based primarily at our [Fleet Street / Middlesex Street / Limehouse] locations.Full-time.

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  • Store Manager
    Store Manager
    hace 1 mes
    £32000 anual
    Jornada completa
    London

    We are looking for an experienced and motivated Store Manager to oversee the day-to-day operations of our busy food retail store in Paddington. The successful candidate will be responsible for customer service, staff supervision, stock management, and ensuring the store operates efficiently and professionally at all times. Working Hours: Flexible shift pattern, including weekends and public holidays where required. Key Responsibilities • Ensure the store is fully stocked, clean, and presented to a high standard., • Deliver excellent customer service and resolve customer queries and complaints., • Manage and motivate store staff., • Prepare staff rotas and ensure adequate staffing levels., • Monitor sales performance and drive store profitability., • Receive, check, and manage deliveries., • Maintain accurate stock levels and oversee stock rotation., • Operate and supervise cash handling and point-of-sale systems., • Ensure compliance with company policies, food safety, and health & safety requirements., • Manage additional store services such as parcel collections, luggage storage, key services, and courier platforms where applicable., • Maintain high standards of visual merchandising and store presentation., • Report operational issues, maintenance requirements, and performance updates to management. Requirements • Previous retail management or supervisory experience., • Strong customer service and communication skills., • Excellent organisational and leadership abilities., • Experience with stock management and cash handling., • Ability to work in a fast-paced environment., • Good level of spoken and written English., • Right to work in the UK. Desirable • Food retail experience., • Experience managing chilled and frozen products., • Experience with parcel services (Royal Mail, DHL, UPS, Evri, etc.). What We Offer • Competitive salary., • Staff discount., • Training and development opportunities., • Long-term career progression., • Supportive and friendly working environment. If you are a hands-on manager who enjoys leading a team, delivering excellent customer service, and taking responsibility for store performance, we would love to hear from you.

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