Customer Service Advisor
hace 4 días
Farnborough
Customer Service Advisor \n\n • Location: Farnborough\n, • Job Type: Temporary\n, • Pay Rate: £14 per hour \n, • Hours: 37.5–40 hours per week\n, • Working Pattern: Monday to Friday, 8:30am–5:00pm or 9:00am–5:30pm (rotating shifts)\n\n We are currently recruiting a Customer Service Advisor to join a busy and friendly team based in Farnborough. This role supports customers primarily in the Guildford area and is perfect for someone who enjoys delivering a high standard of service and handling queries from start to finish. \n Day-to-day of the role: \n\n • Acting as the first point of contact for customer enquiries via phone and email.\n, • Responding to queries relating to services, bookings, orders, and general information.\n, • Accurately updating customer records and logging interactions on internal systems.\n, • Resolving issues efficiently and escalating more complex matters when required.\n, • Liaising with internal teams to ensure customer requests are followed through.\n, • Supporting colleagues during busy periods to maintain service levels.\n\n Required Skills & Qualifications: \n\n • Previous experience in a customer service or office-based support role preferred.\n, • Strong communication skills with a clear and professional telephone manner.\n, • Confident using IT systems and internal databases.\n, • Well-organised with the ability to manage a busy workload.\n, • Reliable, punctual, and available for a temporary role with set daytime hours.\n\n Benefits: \n\n • Full training and ongoing support.\n, • Free on-site parking.\n, • Friendly working environment.\n, • Opportunity to gain valuable customer service experience.\n\n This Customer Service Advisor role is available immediately and is ideal for candidates seeking weekday, office-based temporary work with consistent hours. Apply now for immediate consideration by submitting your CV and a brief cover letter detailing your relevant experience and interest in the role.