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Role: Linux DevOps Engineer Salary: £75,000 WFH: Fully Remote (must be able to travel to London data centres occasionally) Overview Our client is a leading audio streaming technology company, enabling global distribution and monetisation of live and on-demand content for major media networks, broadcasters, and government agencies. Delivering billions of listening hours annually, their intelligent infrastructure powers some of the most recognisable names in radio, podcasting, and live event broadcasting. They are now hiring a Linux DevOps Engineer to support a hybrid migration journey from on-premise data centres into AWS and to help maintain 24/7 streaming services at scale. Key Responsibilities • Support and maintain Linux-based infrastructure across two UK data centres, • Assist in migrating applications and services into a hybrid cloud environment (AWS), • Use Infrastructure as Code tools (Terraform, Ansible) to manage environments, • Help automate deployment pipelines and ensure system observability, • Act as escalation point for infrastructure-related support tickets, • Collaborate with engineering and customer success teams to support streaming platform uptime Ideal Candidate • Strong Linux systems engineering and troubleshooting experience, • Confident with IAC tools like Terraform and Ansible, • Understanding of hybrid environments (on-prem + AWS cloud), • Previous exposure to live production, broadcast, or 24/7 service environments, • Comfortable with occasional out-of-hours maintenance and data centre access, • Driving licence required due to physical server access needs, • Proactive, flexible and calm under pressure Tech Stack / Tools • Linux, • Terraform, • Ansible, • AWS (Hybrid migration underway), • Monitoring & observability tooling Benefits • £75,000 base salary, • Time off in lieu for any out-of-hours work, • 25 days holiday, • Fully remote working (must be within travel distance to London), • Dynamic and varied role in a high-performance media infrastructure team, • Opportunity for international travel (e.g., Poland sites), • Involvement in high-scale broadcast and streaming environments Interview Process • Culture & Intro - with Managing Director, • Technical Interview - with Head of Infrastructure, • Final In-Person - with key team members

Job: Mortgage Advisor Location: Remote (West Midlands) — with travel to the Shrewsbury office once or twice a month Basic Salary: up to£30,000 (depending on experience) OTE: £85,000- £90,000 Hours: 8:30am- 5:30pm Mon - Fri + every other Saturday, with a day on in the week in lieu We are seeking a Mortgage & Protection Adviser to provide exceptional levels of advice and customer service within one of our top AR's customer remortgage team. In addition to this you will also be responsible for dealing with leads from major employers in the region offering mortgage & protection advice as an employee benefit; this is a fantastic opportunity for the right individual to join their award-winning team! You will receive quality leads, dealing with existing clients that are due to remortgage or offered advice as part of their employee benefits package! You will be tasked with helping them with their mortgage, protection and home insurance requirements proving a 5-star service every step of the way. The successful candidate must be fully CeMAP qualified (or equivalent) and have experience in providing face-to-face, telephone and online client mortgage and protection advice. You will: • Process our existing clients remortgage, protection and home insurance requirements, • Be highly confident in providing protection advice to compliment the mortgage and maximise case size, • Be able to identify changes in client circumstances which could impact on protection shortfalls, • Have a minimum of 1 years face to face mortgage and protection experience, • Have a demonstrated track record of consistently achieving sales targets in the mortgage and protection sector, • Be able to provide quality advice on a face-to-face basis, via Teams and telephone, • Work in a consistent and compliant manner to FCA standards, • Have admin support to process client cases through to successful completion, • Be fully CeMAP qualified (or equivalent to offer mortgage & protection advice What you will get in return: • Opportunity for career development in an ambitious and growing company, • Quality appointments, • Flexible hybrid working, • Uncapped Bonus Structure, • OTE £85-90,000 with competitive salary and uncapped earning potential Benefits: • Access to MyStaff Shop benefits, • Reward structure includes shopping vouchers, • Full admin suppport from a dedicated team who support, chase, prepare, and pre-qualify customers, • Up to £1,200 in potential annual savings (likely from perks and rewards)

Principal Design Engineer (Substations Protection & Control) Remote – Liverpool, Westhill, Newcastle Crica £120ph Umbrella Initially 12-month contract Certain Advantage is partnering with a leading construction company to recruit an experienced Principal Design Engineer. You will engineer the control and protection designs for electrical substation projects up to a voltage of 400kV. Key Responsibilities: • Upon contract award, liaise and co-ordinate contract requirements with the Project Manager, customer, external suppliers and other Balfour Beatty Departments at the earliest opportunity., • Establish the Design content of the work package and the Design resource to achieve the required time scales via the development of detailed engineering design plans., • Co-ordinate with other departments as necessary to specify and quantify equipment/material to achieve the greatest benefit to the company., • Report variations in the Contract Scope of Work to the Design Manager/Project Manager, indicate implications, and only proceed with these variations following verbal/written approval from the Project Manager., • Identify all relevant standards and Customer requirements, ensuring compliance with relevant National/International Standards and legislation, and contract specification., • Design work to be undertaken with due regard to Health, Safety & Environmental Procedures and production of Designer Risk Assessments, as necessary., • Examine contract documentation and establish the Company’s scope of work, including termination boundaries., • Attend and contribute to Design Review/Contract Close-out Meetings. Your Background: • Liaising with customers and suppliers., • UK industry experience., • Overall design and specification of electrical power systems and associated power system components., • Calculations to demonstrate the integrity of designs. During the Interview, We May Ask You About: • Your experience dealing with customers., • Your participation in project planning and development. Are you intrigued? Apply now! Lukas - / Working with Certain Advantage We go the extra mile to match top talent with the right opportunities. Whether you're looking to make a big impact or take the next step in your career, we’re here to support you. We work with businesses across the UK in Engineering, IT, Finance, and Marketing. If this role isn’t for you, visit certainadvantage.co.uk to sign up for job alerts and career advice.

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. The B2B Experience Team is responsible for the platform tools within the marketplace ecosystem. We solve problems for operators, partners, and third-party merchants, driving efficiency, scalability, and trust across the platform. We focus on creating intuitive, reliable experiences that enable our partners to run their businesses effectively, make confident decisions, and deliver great outcomes for end customers. Working closely with product, engineering, data, and commercial teams, we balance complex operational needs with simple, well-designed solutions—always grounded in customer insight and business impact. Job Location: Remote UK or Portugal This role is a remote position in the UK or Portugal. Occasional travel to company offices as necessary. Drive Product Strategy & Outcomes Evaluate pillar-level opportunities and challenges, contributing meaningfully to product strategy and roadmaps. Translate research and data into clear problem definitions, recommendations, and success metrics. Challenge assumptions constructively and advocate for customer-centred, evidence-based decisions. Deliver High-Quality Design Own end-to-end design across multiple areas, from discovery through delivery. Plan and conduct user research, synthesising insights into actionable direction. Create flows, maps, IA, and prototypes to communicate and test solutions. Ensure design quality through collaboration, Design QA, and strong attention to detail. Use and contribute to the Design System to ensure consistency and scalability. Collaborate, Influence & Mentor Work closely with product, engineering, marketing and commercial to create alignment and progress. Communicate clearly and persuasively, tailoring your approach to different audiences. Mentor and advocate helping peers connect our work to customer and business goals. Proactively identify and remove blockers, maintaining momentum without sacrificing quality • Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work., • Proven ability to operate effectively with a global-first mindset., • Thinks strategically and loves being hands-on to deliver meaningful outcomes., • Grounds decisions in research, data, and customer insight., • Is comfortable owning complex problem spaces and influencing direction., • Communicates with clarity, confidence, and empathy., • Embraces feedback, adapts to change, and maintains a bias toward progress., • Cares deeply about craft, quality, and growing others., • Believes great work comes from curiosity, collaboration, and shared ownership., • Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses, • “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team., • Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work., • Donation matching. Give back? Give more! We match qualifying charitable donations annually., • Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs., • Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you., • Travel perks. We believe that travel is employee development, so we provide discounts and more., • Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges., • Health benefits. We offer great coverage and competitive premiums. Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers! #LI-GM1 #LI-REMOTE

Key Account Manager. Construction / Water Infrastructure Remote based. £51,000 basic + Car Allowance + Benefits. This global 'sustainable water infrastructure' construction company is experiencing phenomenal growth and has exciting plans for 2025 and beyond. Specialising in water reuse, rainwater harvesting, flood & environmental protection and drought mitigation, this company have delivered many incredible sustainability projects. As Key Account Manager, you will manage ongoing projects and develop existing client relationships. Sectors include Water Utilities, Housing Developers, Highways, Environmental Agencies, Main Contractors, Industrial Manufacturing and Agriculture. This remote role covers a territory from Leeds up to and including Scotland. This is not a targeted, new business sales role. An internal sales team will support you. The ideal candidate will be a proactive, engaging, confident presenter and skilled account manager within the construction, engineering, environmental, and sustainability sectors. Key Responsibilities: Strategic Business Development: • Develop and implement a business development strategy aligned with company growth targets., • Identify and pursue new market opportunities within the construction, engineering and water sectors., • Create and manage a pipeline of prospective clients and projects. Client Relationship Management: • Build and maintain strong relationships with existing clients, understanding their needs and identifying opportunities for additional work., • Act as the key contact for high-profile clients and partners, representing the company in meetings, negotiations, and industry events., • Deliver exceptional customer service, ensuring repeat business and long-term partnerships. In return, you will be offered a fabulous working environment and genuine career opportunities. You will enjoy a great culture and will work alongside some incredible people. To apply, please email a copy of your CV to Darren Dewrance of Aaron Wallis at Visit our website at www.aaronwallis.co.uk for hundreds of sales jobs. This vacancy is being advertised by Aaron Wallis Recruitment and Training Limited operating as an Employment Agency, registered in England No. 6356563. View our Privacy Policy and Candidate Privacy Notice

Account Manager Skuuudle helps enterprise customers turn pricing, competitor and market data into better commercial decisions. We work with large retailers, distributors, brands and industrial businesses across multiple markets and regions. As we grow, we are investing in how we look after our existing customers, and this role is central to that. The role This is an existing-customer role with retention as the priority. You will own a book of customers day to day, keep them engaged and getting value, and make sure they renew. Alongside that, you will grow accounts where it is right for the customer. It is not a new-logo sales role. Your job is to keep our customers successful, engaged and renewing, and help them do more with Skuuudle over time. At a glance Reports to: COO. Location: UK-based, remote, with occasional travel to customer meetings. Focus: A book of existing customers. Retention first, then growth. Package: Competitive base plus performance-related OTE, dependent on experience. What you'll do • Own day-to-day relationships across a book of existing customers, with retention as your first priority., • Own the customer handover for new accounts, coordinating with Operations so accounts start well, expectations are clear and onboarding runs smoothly., • Run a regular cadence of check-ins and business reviews that keep customers engaged and show them the value and outcomes they are getting from Skuuudle., • Drive adoption of our tool and services across each account, so customers get full value from what they have and rely on Skuuudle day to day., • Spot risk early and act on it: low usage, quiet stakeholders, support issues or an approaching renewal., • Grow accounts where it is right for the customer, through additional products, data, teams or markets., • Turn happy customers into references, case studies and referrals., • Build relationships beyond your main contact so accounts do not rest on a single person., • Work with our Operations team to turn delivery and results into clear value for the customer., • Be the voice of the customer inside Skuuudle, feeding client needs, gaps and feedback to our Operations and product teams., • Handle renewals, everyday commercial terms and uplift conversations, partnering with the Strategic Account Director on larger, strategic or complex deals., • Keep accurate records of account health, renewal dates, next steps and pipeline. What success looks like First 30 days: You understand Skuuudle's solution and how our data and reporting are delivered, you know the outputs clients receive and what good looks like for them, and you have started meeting the customers in your book. First 90 days: You know your book, have met your key contacts, and have a clear read on each account's renewal date, health and adoption, with next steps for each. First 6 months: Renewals landing on time, gross retention holding across your book, accounts healthy and actively using the product, and a qualified expansion pipeline taking shape. First 12 months: Strong net retention across your book, renewals consistently on time and with uplift where appropriate, healthy adoption, and a steady, qualified expansion pipeline. What you'll bring • Experience managing a book of existing B2B customers, ideally in SaaS, data, analytics or a related field., • A retention-first mindset: you keep customers successful, engaged and renewing., • Confidence handling renewals, uplift conversations and everyday commercial terms., • Well organised, with the discipline to track many accounts, renewal dates and next steps at once., • Strong relationship skills with both day-to-day contacts and more senior stakeholders., • A collaborative style that works closely with Operations, onboarding, product and support., • Experience in retail, retail pricing, competitor or comparable market-data environments is a plus.

We're looking for a Product Owner to join our Technology team. The Tech team, they give the whole business the functionality we need to excel. With a wealth of expertise in design and development, we find solutions and anticipate the needs of our rapidly scaling business. What’s next starts with us, whether that’s delivering end-to-end customer experience and taking a holistic view on business systems and tools. As a Product Owner for Virgin Experience Days, you’ll play a pivotal role as part of a growing team that is redefining the way people discover, select, and enjoy unforgettable experience gifts. Following a recent investment in the business, our technical and product teams are tasked with delivering a new digital vision for Virgin Experience Days (UK) and Virgin Experience Gifts (USA) across mobile, tablet and web for both consumers and corporate customers. Lead the unification of our global backend tech stack Use data led insights to identify opportunities to streamline our systems to achieve the best experience for our end users Work closely with stakeholders across the business to gather, understand and prioritise business requirements, logically assess business cases and develop relevant KPIs Engage stakeholders at all levels to ensure that the backlog prioritisation meets the needs of the business and develop delivery roadmaps to visualise the development pipeline for your workstreams Translate business requirements into useful user stories and acceptance criteria for the development teams Lead multi-disciplined development teams, to evolve the product ensuring that there is a clear understanding of what we are delivering on each product plus the associated costs, benefits and timelines Own the roadmap for your product ensuring that it is prioritised effectively Facilitate decision making with stakeholders and the agile development team by owning and leading scrum ceremonies Investigate solutions using a range of approaches, including researching competitor analysis, commercially available platforms and potential partners Dive into the detail capturing requirements in a clear concise format Understand, analyse and document current processes and workflows Identify and propose opportunities for improvement Gain approval and sign-off on new projects through demos and user acceptance testing Own taking the deliverables to market by managing the release process and communication Track impact of new features and share this with the wider business Experience in an D2C eCommerce environment, with knowledge of commerce systems Experience documenting, understanding and migrating complex data structures Experience owning 1st and 3rd party commerce platforms A complete customer focus backed by commercial awareness, quickly able to assess potential business opportunities Ability to simplify complex problems, processes or projects into component parts and be able to explore and evaluate them systematically Ability to work autonomously or collaboratively with stakeholders and stay open to ideas/suggestions Ability to work with and manage technical resources including: UX, Engineering and QA An interest and understanding of relevant commerce technologies Ability to confidently and effectively present options and recommendations to stakeholders, resolve project issues and mitigate risks proactively Ability to see opportunities and pivot quickly to take advantage of them, using data to support decisions and propose improvements to the customer journey and internal processes Ability to work in a Scrum/agile software development environment Demonstrable experience of using relevant planning and development tools like JIRA, Confluence and Lucid chart You’ll be excited to work in rapid paced medium sized businesses Work from our modern offices based in Bourne End, Buckinghamshire (SL8 5YS) Free breakfast in the office (cereal, toast, spreads, fresh fruit, coffee, tea) Make use of our hybrid working policy (3 days office based, 2 days remote) Enjoy Flexitime, working core hours of 7.5 hours per day with one hour for lunch; flexible starting and finishing times Access to an award-winning employee assistance programme to support your health and wellbeing Generous health cash plan £150 to spend each year on our experiences, for you to enjoy our products yourself Access to our discounts scheme within the Virgin Group (Virgin Family Membership) Share extraordinary experiences with your friends and family with a discount

📍Cardiff, London or Remote (UK) | 💰 £76,500 to £95,000 + Incentive Awards tied to your performance + | Our team Our Borrowing Collective is building innovative, responsible lending products that give customers greater transparency, flexibility, and control over their money. You’ll be working on Monzo’s credit card products, helping to design, optimise, and grow our lending strategies. This is a high-impact, cross-functional environment where you’ll partner closely with Product, Engineering, Data Science, Finance, and Risk & Control to deliver sustainable, profitable, and responsible growth across our credit card offerings. You’ll operate at the intersection of credit risk, commercial performance, and customer experience, ensuring Monzo’s credit card products remain sustainable, competitive, and customer-focused as they scale. Your day-to-day As a Senior Credit Analyst, you’ll play a critical role in shaping Monzo’s credit strategy across credit card products. Your responsibilities will include: • Design and refine credit underwriting and limit strategies to optimise risk and growth, • Analyse portfolio performance (arrears, utilisation, revenue, losses, vintage curves) and identify actionable insights, • Build and interpret NPV and profitability models to inform strategic decisions, • Develop segmentation frameworks to identify revenue and risk pressure points, • Lead analytical deep-dives into portfolio trends and emerging risks, • Partner with Product and Engineering teams to design and test new features and strategy changes, • Evaluate the commercial and customer impact of pricing, eligibility, and limit decisions, • Present clear, structured recommendations to senior stakeholders, • Support regulatory and governance requirements, ensuring strategies align with policy and risk appetite Locations & flexible working Our main tech hub is in London, but our data teams are based all over the UK — from Brighton to the Western Isles. We love meeting in person, but there’s no pressure to come into the office, even if you’re nearby. You’ll do your best work where you feel most comfortable. We value flexibility, connection, and wellbeing. You’ll have the freedom to work in a way that fits your life, whether that’s school drop-offs, avoiding rush hour, or making time for what matters most. Work the way that works for you at Monzo! 💼 You should apply if You have: • Experience in unsecured lending, ideally within credit cards, • A strong understanding of credit card economics (APR, utilisation, interchange, revolving behaviour, cost of funds, losses). Experience of modelling rewards cards is a plus., • Experience building or influencing credit strategies (e.g. underwriting, limit management, pricing), • Strong analytical and data capabilities, backed up by technical coding skills. SQL is a must-have, Python and Looker experience is a plus, • Experience working with NPV models, profitability analysis, and portfolio forecasting, • Confidence communicating complex analysis clearly to non-technical stakeholders, • Experience collaborating cross-functionally in a fast-paced environment, • An interest in balancing risk, growth, and customer outcomes Bonus points if you have: • Experience working in a regulated UK lending environment, • Exposure to IFRS9, stress testing, or capital modelling, • Experience in experimentation or strategy testing frameworks, • Experience working on business lending products We're on the look out for L40 Senior Credit Analysts at the moment, you can read more in our _ Interview process Our typical process is structured as: • Recruiter call, • Initial hiring manager call, • Take-home task, • Final interviews - (3x) including case study, role-specific, and behavioural interviews Our average process takes around 3-4 weeks but we will always work around your availability. What’s in it for you 💰£76,500 to £95,000 + Incentive Awards tied to your performance + _ ✈️ We can help you relocate to the UK ✅ We can sponsor visas 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. 📚 Learning budget of £1,000 a year for books, training courses and conferences ➕ And much more, see our full list of benefits_ #LI-LG1 #LI-Remote

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a _ (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a _ company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in _, committed to making a positive impact on its customers, employees, and communities. The Role Are you passionate about continuous innovation, building long-term customer relationships, and providing value through agile delivery? Do you enjoy tackling large-scale, complex problems? Veeva Systems is looking for a senior, self-motivated Lead Consultant with a passion for empowering enterprise companies with best-of-breed cloud-based technology. Veeva’s Vault Development Cloud helps organizations eliminate silos and transform business processes across clinical, regulatory, quality, and drug safety with greater efficiency and compliance. Lead Consultants within our practice will be responsible for leading a team of Veeva colleagues (not limited to Configuration Specialist and Solution Architects) in developing and executing a strategic roadmap of enhancements for a customer’s Veeva Vault products. You’ll oversee implementing an agile release methodology and managing operations across customer QA, IT, and Business teams. In this role, you’ll have an opportunity to partner and build relationships with some of Veeva’s largest, most complex, and strategic customers. This is a remote, full-time role with Veeva, with occasional travel to one of the offices in Europe. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position. \n What You'll Do • Lead IT Operations at our customers for Veeva’s R&D SaaS solutions, • Function as a Primary customer liaison managing communication between implementation teams, customer stakeholders, and 3rd parties, • Oversee customer release management programs, including resource planning, release tracking, and forecasting, • Analyse customer requirements and new product features to develop customer adoption and enhancement roadmaps, • Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement for the customer Requirements • 8+ years of experience in IT Project Management, Support, Consulting or Product Management, • Proven track record leading implementation and/or IT operations as a consultant, business analyst, or IT lead and/or business sponsor, • Technical affinity and/or hands-on experience with software implementation, • Proven ability to work both independently and in teams in a dynamic environment, • Good understanding of SaaS and GxP principles, • Ability to quickly understand business requirements and design creative solutions, • Excellent verbal and written communication skills, • Bachelor’s degree or equivalent relevant experience Nice to Have • Experience in the Life sciences Quality, Clinical, Regulatory, and/or Drug Safety spaces, • Experience with Data or Content Management applications, • Direct experience with systems such as Veeva Vault, Documentum, D2, OpenText, SharePoint, FirstDoc, FirstPoint, NextDocs, CARA, MasterControl, TrackWise QMS, BioClinica, IMPACT, Siebel CTMS, Wingspan eTMF, InForm EDC, RAVE, docuBridge, Global Register, goBalto, • Prince2/PMP, Agile Scrum Master, ITIL certifications Perks & Benefits • Allocations for continuous learning & development, • Health & wellness programs \n #RemoteUK Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at _.

Job: Senior Project IT Engineer Location: Remote, with client visits across West and South Yorkshire Salary: £30,000 to £45,000 depending on experience Contract: Full-time. Permanent The Senior Project IT Engineer is a client-focused technical leader who takes ownership of IT delivery across a designated group of customers. This includes designing and implementing infrastructure projects, providing high-level support, and building long-term relationships through reliable, solution-led service. In this role, you’ll work closely with clients across sectors, including education, to understand their needs, plan future improvements, and deliver projects that align with their goals. You’ll act as both an escalation point and a proactive partner, combining deep technical knowledge with a strong customer focus. You’ll also support a small team, helping them stay aligned to project timelines, technical standards and the expectations of the client. The ideal candidate will have experience working in a managed service environment and be confident leading projects involving technologies such as Office 365, Windows Server, virtualisation platforms, networking and backups. You should be comfortable both working independently and collaborating closely with wider technical and leadership teams. Key responsibilities • Deliver end-to-end IT infrastructure projects for a defined group of clients., • Provide on-site and remote support as a senior escalation point., • Take ownership of the client relationship from a technical standpoint., • Assist in planning and design for future improvements to client environments., • Ensure accurate documentation and high technical standards are maintained., • Support and mentor junior engineers involved in shared delivery. Technical skills and experience, • Proven experience in an MSP or multi-client technical support role., • Strong knowledge of Windows Server, Active Directory, Office 365, Google, MDM, Cyber Security & Compliance, Migrations, Networking and Virtualisation., • Confident delivering technical projects independently., • Familiarity with backup platforms, patching, monitoring, and OS troubleshooting., • Experience supporting education clients (desirable but not essential)., • Proven track record of becoming the main technical lead for customers., • Full UK driving licence and willingness to travel to client sites. What’s on offer, • £30,000 to £45,000 depending on experience., • Flexible, remote-first role with field-based responsibility., • Support for training, certification and long-term progression., • A trusted and respected position in a team that values professionalism and quality of service., • Benefits including health cover, birthday leave, employee assistance programme and regular socials. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and are an Equal Opportunities Employer. Keywords: Senior IT Engineer, Project Engineer, Infrastructure Engineer, MSP jobs, Office 365 migration, Windows Server, Networking jobs, Cyber Security, Remote IT jobs, Field Engineer Yorkshire, Virtualisation, Active Directory, IT Projects, Technical Lead, IT Support Engineer, MDM, Backup Solutions, Education IT Support, Managed Services.

Job Opportunity: Danish-Speaking Customer Support & Content Moderation Roles Work from Home (Portugal, Greece, or Bulgaria) We are currently hiring Danish-speaking professionals for fully remote positions based in Portugal, Greece, or Bulgaria. This is a great chance to begin or advance your international career with full relocation support, a stable income, and excellent working conditions all while working from home. Key Details: • Languages: Danish (C1+ or higher) and English (B2+), • Location: Anywhere in Portugal, Greece, or Bulgaria (EU passport required), • Work Type: Permanent, full-time remote contract, • Monthly Salary: 1,700-2,400euro net (12-month salary), • Signing Bonus: 5000euro (depending on the project, • Relocation Support: Includes flight, hotel accommodation for 46 weeks, and help with finding long-term housing, • Home Office Setup: Computer and Wi-Fi connection provided, • Housing Costs: A fully furnished 40 m² apartment costs approximately 250-400euro/month depending on the location, • Also Available roles with room fully paid by the company (with bills and all) Benefits: • Paid training, • Medical and personal insurance, • International work environment, • Career growth opportunities Open Roles: • Content Moderator: Review and ensure safe, high-quality online content, • Customer Support & Marketing: Assist customers via phone, email, or chat Important: These roles are available only to EU passport holders. Interested? Contact me for more information or to apply: _ WhatsApp: +39 334 619 6398

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍Location Remote in the UK | 💰 £24,750 to £29,625 + | ✨ (If you are based in London the minimum salary offer will be £27,250) Please reference any literature that you may refer to, as applications that are highly plagiarised and not your own work. e.g. ChatGPT, will be declined. Your Day to Day; Our Collections team are the financial health heroes at the core of Monzo. They are here to identify and support customers who may be struggling with debt, offering them compassion and options to help. They do this with their top notch understanding of Monzo’s award winning lending products, credit file details and something we call a ‘decisioning process’ - something we’ll teach you all about! You should apply if: • You are able to start on 13th April 2026 and able to attend 7 weeks training, Monday to Friday 9am - 5.30pm, • Prior experience in Collections, Debt Recovery or Customer Service within a contact centre environment experience would be advantageous, • Have a background supporting customers with vulnerability, • You’ll need to have a background supporting customers, • The ability to communicate with customers to the highest standard because we only want the best for them, • You can ask open questions to understand their situation, listen and provide solutions via our in-app chat, outbound and inbound calls and emails, • From time to time things are complex so a keen eye for detail and a high standard of work will really help in this team, • Understanding and keeping up to date with our regulatory obligations and ensuring these are fulfilled in our customer outcomes (in line with the FCA).Most importantly - you live and breathe people and customers like we do The interview process: Our interview process involves 3 main stages: • Please answer the application questions and the 4 scenarios within, • Recruiter Call - 30 minutes, • Competency-based Values and Role Specific Interview - 60 mins approx. ⏰ Your working life and shift requirements • Working hours fall within Monday to Friday 8am to 8pm and Saturday and Sunday 9am - 6pm (37.5 hours a week, remote working)., • Your shift pattern will vary on a weekly basis, but don't worry, we give you plenty of notice in advance., • You're guaranteed 1 full weekend off each month., • We'll guarantee time off on your birthday (if you want it). This will come from your regular holiday balance and provided you have enough to cover it. 🙌 What’s in it for you 💰 £24,750 to £29,625 ➕ plus stock options & benefits 📚£1,000 learning budget each year to use on books, training courses and conferences. ➕ Plus lots more! _. We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. _ You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to falahahmad@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else. Please note we will close this role once we have enough applications for the next stages. Please submit your application asap to avoid any disappointment. #LI-REMOTE #LI-FA1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

We are currently looking for a talented Senior C++ Developer. In this role, you will interact closely with various departments across our organisation, including the product engineering and customer support teams. As a senior figure, you will also have the opportunity to coach team members and take a leading role in critical software development projects. Key focuses will be contributing to the future technical direction of our main product, gaining deep expertise in our domain whilst promoting modern development practices. Role Responsibilities: • Hands-on C++ software development contributing to the design, maintenance and advancement of complex software, • Stay abreast of the latest developments in C++ and related technologies, contributing to a progressive developer experience, • Mentor and coach junior team members, • Conduct code reviews, embedding quality and promoting best practices, • Collaborate closely with other teams to ensure smooth delivery and knowledge distribution, • Promote a balance between business value, technological improvements, and near-term goals Key Skills: • Expert-level C++ with significant commercial experience, • Strong knowledge of modern features and best practices, • In-depth knowledge of architecture, design, maintainability, scalability and performance, • Excellent collaboration and communication skills, • Industry experience with multi-threading and complex memory management, • Keen interest in continuous improvement and personal development, • Experience with CI/CD pipelines, • Adept in managing legacy code bases, • Experience with higher level languages - specifically Python and C# would be beneficial, • Comfortable working across technology domains and software stacks, • Strong knowledge of Linux and Windows Operating Systems, • Awareness of containerisation and orchestration technologies, • Familiarity with scripting languages, • Experience in collaborative and iterative development approaches, • Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field is required We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow, and in return, you help us grow into a stronger, more inclusive organisation. About Us: We didn’t start out as a traditional security product. In the beginning, Glasswall was one of only two file sanitisation filters in the US Intelligence Community’s highly classified networks. We are rated #1 by the National Security Agency. We designed Glasswall CDR to protect businesses against the most advanced file-based threats. Today, we’re trusted by commercial and government organisations around the world. Inclusion: At Glasswall we believe that diversity of people and thought are central to our purpose. We are committed to making Glasswall a company that is attractive to people of many different backgrounds. This includes diversity in every sense of the word: those with different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking and those with disabilities or neurodivergent conditions. We therefore welcome and encourage applications from everyone, including those from groups that are under-represented in our workforce. One of our corporate objectives is to ensure that the organisational health of the firm is highly rated by our employees. We believe that this is only possible if we promote a culture of inclusion and respect across out business. Each quarter we survey employees on a range of questions relating to our organisational health. This holds a mirror-up to a business and ensures that we can focus on where we need to do better. We have an Organisational Health Committee, which is chaired by a non-executive position. The panel has been formed to guide the leadership in taking positive action that supports a good work-life balance, family friendly relations and to be inviting to a diverse range of potential employees. We also have a Women in Technology Group which has been formed to promote balance in the way that we communicate with, promote, encourage, and support people across our business. Work/Life Balance: Our team puts a high value on work-live balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfilment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Salary and Benefits: • Glasswall offers a competitive salary and incentives package., • We offer flexible and remote working options, with hybrid working from our Central London office., • Office travel and incidental WFH expense coverage., • 25 days holiday (plus public holidays)., • Private Medical Insurance including mental health support and cancer care., • Enhanced sick pay., • Annual investment in training and professional development., • Company sponsored life, critical illness, and income protection insurance., • Contributory pension scheme., • Access to ‘salary sacrifice’ benefits such as Cycle to Work and Tech Schemes. A successful candidate will live in the United Kingdom and is comfortable working from home with some meetings being held in the London office. Glasswall is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. Application process: Interested candidates can email jandersen@glasswall.com or visit http://careers.glasswall.com/ to apply.

StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity. The Sales Account Director, Enterprise role is responsible for unlocking programmatic advertising revenue from holding company agencies and the largest advertising brands. You’ll own the relationships with our customers and drive greater adoption of our DSP through solutions-oriented selling. A successful Sales Account Director will clearly understand the client’s long-term business objectives and uncover partnership opportunities to further grow the client’s business with StackAdapt. You’ll work closely with the StackAdapt Client Services teams to grow and retain existing accounts by presenting new campaign strategies and solutions to clients and building strong relationships. StackAdapt is a Remote First company and we are open to candidates located across the UK. \n What you'll be doing: • Identifying, pitching, and closing media and platform sales deals with holding company agencies and brands specific to B2B., • Take lead in responding to RFP’s or new inner agency opportunities, including qualification & win strategy, • Establish and cultivate relationships with top executives at advertising agencies and their associated brands, • Engage in discussions about product development based on client feedback with senior stakeholders across sales, product and engineering, • Manage existing client relations and seek account growth opportunities, • Partner with your dedicated StackAdapt Account Manager to grow and retain existing accounts by presenting new campaign strategies and solutions to clients, and building strong relationships, • Showcase the benefits of StackAdapt's media buying platform through detailed product demonstrations., • Accurately manage and communicate quarterly forecasts and pipeline What you'll bring to the table: • 8-10+ years experience at a DSP, SSP, publisher, ad network, ad server, or digital agency, • Established network within Agency holding companies, large independents, and/or enterprise brands specific to B2B, • Previous experience selling programmatic to Enterprise B2B Brands and agencies, • Strong established network and relationships with decision-makers at hold-co advertising agencies, independent agencies, and brands., • A solutions-oriented approach: ability to understand and communicate customer challenges and pain points and navigate internally to help solve challenges, • A deep understanding of the programmatic ecosystem and DSP dynamics, • Ability to travel to meet with customers in-market and conduct senior-level presentations, • Proven track record of exceeding revenue expectations StackAdapters enjoy: • Competitive salary and commission structure, • Private Medical Insurance cover, • Auto-enrolment into the company pension scheme, • Work from home reimbursements, • Coverage and support of personal development initiatives (conferences, courses, etc), • An awesome parental leave policy, • A friendly, welcoming, and supportive culture, • Our social and team events (virtually!), • Take part in our walk and wander policy and work anywhere in the world \n StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know. About StackAdapt We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded: _ _ _ and by Great Place to Work® _ #LI-Remote

Version 1’s market leading Enterprise Applications Practice specialises in Finance, Supply Chain, HR, and Payroll Solutions with over 700 Oracle Specialists across the UK, Ireland, US, Australia, India and Slovenia. We deliver consulting and managed services to transform and optimise ways of working for more than 230 customers through the provision of specialist knowledge right across the Oracle product stack – Oracle Fusion Cloud for ERP, HCM and EPM, eBusiness Suite, JDEdwards, Peoplesoft and Hyperion, not to mention extensive expertise in Analytics, Infrastructure, and Integration. We have grown both organically and through acquisition, with our most recent acquisition of EPM and Analytics experts Qubix bringing 170 specialists to our team. Our Oracle Fusion Cloud team has grown significantly over the past 3 years powered by recent business wins including Galliford Try, Bank of England, An Post, Inizio Health, Birmingham City Council, Royal Borough of Kensington and Chelsea and QBE Insurance. We have an exciting growth strategy that will see further rapid growth and opportunity to drive value for our customers into 2024 and beyond. • UK & Ireland’s premier Oracle, Microsoft & AWS partner, • Market leader in Oracle ERP and Cloud Applications, • Consulting, implementation, and support services, • 3300+ strong, €347m/£302m revenue business, • ERP Partner of the Year & 10 years as GPTW to work in Ireland & UK Senior Oracle E-Business Suite SCM Functional Consultant You will be required to travel to the US 4-5 times, for 2-3 weeks per time in the first 12-18 months. Senior Oracle EBS SCM Consultant – Step into a High-Impact Role with Global Reach Are you a senior Oracle EBS SCM expert looking for something more? A bigger challenge? Global impact? At Version 1, we’re offering a rare opportunity to work on a major international Oracle EBS implementation – including multiple trips to the US over the next 12–18 months. Join an award-winning Oracle Partner with 700+ Oracle professionals and a track record of delivering transformational Supply Chain and ERP solutions to world-leading organisations. About the Role: We're looking for a Senior Oracle EBS SCM Functional Consultant to lead functional workstreams across core SCM modules. You’ll be front-and-centre with stakeholders, driving best practice processes, leading workshops, mapping complex integrations, and making critical design decisions. You’ll work closely with our global teams and prestigious clients across industries – especially in complex, regulated environments (GxP/GMP/SoX). Travel Alert: You’ll travel to the US 4–5 times (2–3 weeks per trip) in the first 12–18 months to deliver key phases of this high-profile engagement. Your Expertise: ✔ Deep Oracle EBS SCM experience: Procurement, Inventory, Order Management, Manufacturing (Discrete & Process), Costing, Planning ✔ Familiar with iProcurement, Supplier Portal, and EDI (ideal) ✔ Skilled in configuration, solution validation, training, and post-go-live support ✔ Experience with Oracle Cloud, OUM/AIM, and 3rd-party integrations is a plus ✔ Comfortable leading client teams, managing change, and owning delivery from end to end Why Join Version 1? • Career Acceleration: Structured growth with leadership coaching, mentoring, and quarterly development reviews, • Work-Life Balance: Flexible hybrid working with moments that matter, • Recognised Excellence: 10x Great Place to Work winner + annual Excellence Awards, • Generous Benefits:, • Quarterly profit share, • Pension, private healthcare, life assurance, • Enhanced maternity/paternity policies, • Large personal training budget & certification support Job Description The role will require capability in the key tasks of an implementation including: • Leading requirements workshops, • Challenging processes and advocating for industry best practice, • Workstream / Solution owner, • Requirements definition, • Process mapping/redesign, • Design and gap analysis, • Application configuration including migration of configuration from one environment to another, • Functional support of technical activities such as data migration, integration and reporting, • Leading solution validation workshops, • Testing support, • Training delivery, • Post go-live support and other related aspects of functional implementation advice and guidance. You will have customer-facing expertise in the following areas: • Oracle E-Business Suite: SCM, • Procurement including iProcurement & Supplier Portal, Procurement Contracts, EDI highly desired, • Inventory Management, • Product Management, • Cost Management, • Receiving, Shipping and Receipt Accounting, • Order Management & Pricing, • Manufacturing (Process + Discrete) & Quality, • Intercompany & Supply Chain & Financial Orchestration Flows, • Supply Chain Planning, • Experience with 3rd party integrations / collaboration & reporting tools, • Oracle EBS: Other areas – Account Payable & Receivable, Tax, Subledger Accounting, e-signatures (desirable), • Oracle Cloud experience highly desirable, but role is EBS focussed., • Oracle Reporting, • Familiarity of the Oracle OUM and/or AIM methodology, • Excellent written and verbal communication, • Experience of leading a team both internal and client, • Experience of working effectively within a team, • Organised and self-motivated, • Ability to multi-task and priorities across concurrent projects may be required., • Management of change requests through the development and testing lifecycle confirming to project management standards and scope, • Liaising with Oracle to ensure effective management of client SRs, • Ensure that clients are supported and kept up to date with latest Oracle Cloud quarterly releases, • Manage on-time project delivery and business expectations and ensure internal customer satisfaction, • Assist with risk management and change management on projects, • Advising clients on options, risks, and any impacts on other processes or systems, • Effectively communicating and driving project deliverables, • Completing tasks efficiently and in a timely manner, • Providing status and issue reports to the project manager/client on a regular basis, • Experience of GxP, GMP and SoX desired. Why Version 1? Strong Career Progression & mentorship coaching through our Strength in Balance and leadership schemes with a dedicated quarterly Pathways Career Development review A large training budget for accreditations and educational assistance for courses relevant to your role. Version 1 Annual Excellence Awards & our ‘Call-Out’ platform where performance is called out and recognised. Moments that matter & our enhanced maternity & paternity leave policies for life’s journey. Our active ESG & CSR initiative allows you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion, and belonging schemes. • Quarterly performance-related profit share, • Certified Great Place to Work for 10 years in a row, • Flexible mix of Remote/Hybrid working options, • Pension, Private Healthcare Cover, Life Assurance plus This is an opportunity to join one of the fastest-growing Oracle ERP Consultancies in Ireland & the UK. PLUS, many more exciting benefits… drop us a note to find out more. This is a hybrid role with occasional travel to a hub office so you MUST be commutable. Ashley Billington, Talent Acquisition – Enterprise Applications +447840839370 #LI-AB1 #LI-Hybrid We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging | Version 1 Careers Please note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly!

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ London/Cardiff/UK Remote | 💰£56,000 - £70,000 dependent on experience + | ✨ ⭐ Our Finance team We're looking for a highly proactive, enthusiastic and commercially-minded Treasury product control analyst to work within our Financial team, and help us build a world-class finance function. This role would be well suited to a qualified, or soon to qualify, accountant with a background in Treasury financial reporting and control. We have some really exciting challenges coming up like systems implementation, expanding into the European Union, continuing to grow our customer base, keep growing our lending business and adding to our marketplace which all leads to exciting Treasury activity including investment activity and derivative execution. You’ll work on scaling Monzo in a controlled way, while helping us optimise our financial control processes with the help of technology. You’ll join the Finance team and report to our Treasury Product Controller. 🔑 You’ll play a key role by... • Working very closely with our Product Controller and Treasury team as we continue to build our product control capabilities in Finance, helping support Treasury with all market execution activity., • Take ownership of the daily control processes around Treasury products, including trade confirmations, trade market matching, collateral management, daily profit and loss reporting, valuation controls around Treasury financial instrument pricing and helping to build out best-practice, scalable controls., • Help manage a tight process with the rest of our Finance team to ensure a swift month-end close process for Treasury reporting, including derivative and hedge accounting processes., • Understand the Treasury business and their products to write insightful management commentary., • Work with our engineers and data teams to automate the production elements of this role, allowing you to focus on the parts of the role where your knowledge and skills provide the most value., • Assist with the implementation of our new accounting system, from a Treasury perspective, to make sure we are taking advantage of all its features to minimise manual elements of reporting., • Learn SQL skills to run reports and propose solutions that make our processes efficient and scalable., • Maintain existing and develop new controls that protect our financial data and our balance sheet substantiation process., • Support our year end process working with external auditors and our Financial Reporting squad., • Review new Treasury products, assessing the accounting and implementing them in our banking platform and accounting system; including configuration of account mapping in our Treasury Management system., • Work with 2LoD and 3LoD to develop a robust control environment., • Prepare monthly management and ad-hoc reports, offering meaningful analysis of movements., • Resolve miscellaneous inquiries and supporting the overall Finance team wherever needed - from forecasting and valuations, to bank transfers and new system implementations. 🤩 We’d love to hear from you if… • You’re a qualified, or soon to qualify, accountant and have had 1-2 years’ experience in product control (bonus points for Treasury experience)., • You have a great eye for detail., • You’re fascinated by the banking and regulatory landscape, and have a good understanding of key financial controls., • You’re a self-starter and enjoy tackling what needs doing, whether it’s making a bank transfer or pulling together reports for investors., • You’re comfortable translating complex information into simple words for people with diverse backgrounds., • You’re interested in using data (SQL skills would be a bonus)., • You thrive in a dynamic and constantly evolving environment., • What we’re doing at Monzo excites you! Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌What’s in it for you 💰£56,000 - £70,000 dependent on experience ➕ share options. 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London/Cardiff) ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! _. 🌈 The application journey has 3 key steps: • Recruiter Screening Call, • 45 Minute Role Specific Interview, • 45 Minute Behavioural Interview This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. _ You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to business-hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else. For more insight into the hiring experience at Monzo, check out our blog post. We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. #LI-TP2 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Pega CDH Consultants Inside IR35 Remote in UK Initial 6 month engagement emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to the financial services sector. We power progress, solve challenges, and deliver real results through tailored high-end consulting services and solutions. We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication to delivering the optimal service for our clients. Our commitment is not just towards our clients — we aim to foster a positive and equitable working environment with our consultants and colleagues, which stems from our core values: Confident, Dedicated, Responsible, Genuine. We are building a best-in-class Next Best Action (NBA) decisioning capability and are hiring experienced professionals to design, scale, and optimise decisioning frameworks across multiple markets. This is an opportunity to work at the intersection of data, AI, and customer engagement, delivering personalised, real-time experiences in a regulated environment. We are hiring for: Lead Decisioning Expert Own and govern the NBA decisioning framework across markets. Key Skills: Pega LDA (mandatory) Deep Pega CDH expertise (NBA Designer, decision strategies) Decision frameworks (eligibility, arbitration, prioritisation) Omni-channel decisioning (real-time & outbound) Decision governance, explainability, regulatory awareness Strong stakeholder management & Agile delivery Lead NBA Data Scientist Design and optimise ML models driving NBA decisioning. Key Skills: Pega CDH adaptive models Strong MLB / RTIM / arbitration logic knowledge Advanced Python & ML development A/B testing, uplift measurement, model governance Feature engineering & real-time vs batch decisioning Git, Agile, cross-functional collaboration NBA Decisioning Specialist Deliver decisioning use cases and personalisation strategies. Key Skills: Pega PCDC (mandatory) Pega CDH / NBA Designer experience Decision logic configuration (eligibility, prioritisation, suppression) Testing, simulation & performance optimisation Strong business-facing communication Nice to have: Adobe AEP, Financial Services, multi-market experience Data Integration & System Engineers Build scalable data pipelines supporting decisioning systems. Key Skills: GCP (BigQuery) & Hadoop/Cloudera (mandatory) Spark, Scala, Python, SQL Data pipelines (batch & near real-time) Data modelling, governance & CI/CD Pega CDH integration experience QA / Test Specialists Ensure quality and performance across data and decision platforms. Key Skills: Hadoop & GCP (mandatory) Test automation (Pytest, Robot Framework) Python, SQL, Bash CI/CD, Docker, Jenkins ISTQB certified Our People The ideal consultants will share our values and be aligned with our ways of working. As your career progresses, you can expect to work across all areas of the project lifecycle, from strategy to implementation. This will provide you with a broad base of experience from which to build an outstanding career. The ideal consultants will share our values and be aligned with our ways of working and as your career progresses, you can expect to work across all areas of the project lifecycle. We pride ourselves on; Providing our people with a supportive culture, rooted in our values and driven by our purpose. Promoting a culture of inclusion, collaboration, well-being, and learning and development. Providing increased agility and flexibility within our hybrid working model Investing in employees’ growth through ongoing training and development Autonomy to take ownership of projects, making decisions and demonstrating individual expertise Providing an transparent performance and career management experience. Our consultants are integral to delivering successful consulting engagements, addressing our clients’ most pressing business challenges, and build lasting value in disciplines such as: Solve sophisticated, ambiguous business, change and technology problems, bringing structure and meticulous analysis and planning, acting, and taking decisions with little strategic direction Build, develop and sustain trusted senior client relationships in the C-suite by remaining highly attuned to client needs Drive, enable and support the business, partnering with our leaders, clients, and consultants across our practices to take the best of emagine to our clients through opportunity identification/qualification, solution development/presentation Interested? At emagine, we are committed to building an international and diverse team by embracing our different backgrounds. If you are up to the challenge and would like to find out more, get in touch with us immediately, our internal recruitment team is always keen to hear from dynamic individuals that are looking to further their career and explore their full potential. “emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ UK Remote | 💰£40,400 - £50,000 - | ✨ ⭐ Our Workforce Management team We're looking for an experienced and highly skilled Senior Forecast Analyst - Workforce Management (WFM) to join our team at Monzo. This pivotal role requires a forward-thinking individual with expertise in demand forecasting, volume modelling, and headcount planning to ensure optimal resource allocation across our customer operations and service teams. You'll be instrumental in using data-driven insights to predict business needs, mitigate risks, and present actionable strategies to senior leadership. As part of the Workforce Management team, you'll be responsible for creating and maintaining accurate volume and headcount forecasts, providing strategic guidance to leadership, and driving continuous improvement in forecasting methodologies. You'll work closely with cross-functional teams, including operations, finance, and customer service, to optimise workforce deployment, increase efficiency, and enhance overall business performance. 🔑 What you'll be doing • Volume & Headcount Forecasting: Develop advanced, data-driven volume and headcount forecasts using historical data, seasonal trends, business cycles, and other relevant factors. Deliver accurate forecasts across all business units to support operations and service delivery., • Forecasting Models: Design and implement sophisticated forecasting models that account for complex variables such as customer demand patterns, advisor availability, shift patterns, and external factors (e.g., market trends, seasonal events). You'll be skilled in modelling scenarios for various projects across different domains., • Executive Communication & Reporting: Prepare clear, concise, and actionable executive-level reports and presentations on forecast accuracy, trends, and resource requirements. Provide regular updates to senior leadership on forecast performance, insights, and any potential issues or risks. You'll also be able to produce documentation for senior stakeholders., • Data Analysis & Insights: Analyse large datasets, identify patterns and trends, and communicate key insights to stakeholders. You'll be proficient in using BigQuery and Looker to create visualisations and reports that inform decision-making., • Collaboration & Cross-Functional Coordination: Work closely with operations, people (HR), finance, and other departments to align forecasting models with company goals and initiatives. Provide recommendations to improve resource management and staffing levels based on forecast outcomes., • Continuous Improvement: Regularly evaluate the accuracy of forecasts and implement adjustments or enhancements to improve the quality of future predictions. Stay up-to-date with industry best practices, tools, and technologies to improve forecasting processes., • Capacity Planning: Work collaboratively with our capacity planning team and long-term forecasting strategic teams. You'll assist with short-term and long-term capacity planning efforts by translating forecasted volumes into actionable staffing requirements, ensuring service levels are met while optimising resource utilisation. 🤩 We’d love to hear from you if you have… • Demonstrable experience in workforce management, volume forecasting, and headcount planning, ideally in a fast-paced, high-growth environment (e.g., technology, customer support, operations)., • Expertise in WFM software and tools. Verint experience is preferred., • Strong proficiency in SQL, particularly with BigQuery., • Advanced Google Sheets skills (advanced formulas, pivot tables, and data analysis)., • A proven track record of creating and managing sophisticated forecasting models that drive business outcomes., • Experience presenting complex data to executive leadership and influencing decision-making through clear, strategic communication., • Excellent analytical skills with the ability to synthesise data, identify trends, and translate insights into actionable strategies. 💫 And even better if you have... • Familiarity with business intelligence and data visualisation tools, especially Looker., • Knowledge of workforce optimisation principles and methodologies., • Experience with scenario planning, resource modelling, and strategic capacity planning., • Strong interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and senior executives., • The ability to work autonomously, manage multiple priorities, and thrive in a dynamic, fast-paced environment. Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌 What’s in it for you 💰£40,400 - £50,000 ➕ share options. 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London) ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚 £1,000 learning budget each year to use on books, training courses and conferences. 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! _. 🌈 The application journey 1) Application 2) Video Call with a recruiter 3) Take Home Task 4) 2x Interviews We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them _. Closing date for the role is Thursday 26th at 6pm. #LI-OH #LI-REMOTE Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Global supply chain is one of the hottest markets in technology – and Streamba has the world’s most advanced SaaS platform for managing it. We are busy deploying our cloud-native platform on assets around the world and supercharging our tech with machine learning and generative AI functionality. Streamba is a very exciting place to be at. The Customer Success Engineer (CSE) role provides our customers with deep subject matter expertise on cloud platforms, product solutions and best practices. Our CSEs ensure successful framing and deployment of our products with our customers – so you certainly need your passport ready to travel the world from Australia to Trinidad, the US to Qatar, and beyond. As a Customer Success Engineer at Streamba, you will play a critical role in ensuring that our customers realise maximum value from our products. You will act as the bridge between our engineering team and our customers, providing technical support, guidance, and solutions that drive customer satisfaction and retention. Key Responsibilities: • Technical Expertise: Serve as the primary technical contact for our customers, helping them to troubleshoot issues, optimise usage, and fully leverage our platform’s capabilities., • Onboarding: Lead technical onboarding sessions for new customers, ensuring a smooth and efficient implementation of our solutions., • Customer Advocacy: Work closely with customers to understand their needs and challenges, advocating for their requirements within our product development team., • Proactive Support: Anticipate customer needs by monitoring usage patterns and proactively suggesting improvements or additional features., • Collaborative Problem-Solving: Collaborate with our engineering and product teams to address complex technical issues, ensuring a quick resolution and continuous improvement of our offerings., • Documentation & Training: Develop and maintain comprehensive documentation and training materials to support our customers’ success., • Technical Background: Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience., • Experience: +5 years in a customer-facing technical role (Customer Success, Technical Support, or Solutions Engineering) within the SaaS or technology industry., • Problem-Solving Skills: Strong analytical and problem-solving abilities, with a knack for troubleshooting complex technical issues., • Communication: Excellent verbal and written communication skills, with the ability to translate complex technical concepts into clear, user-friendly language., • Customer-Centric: Passionate about delivering exceptional customer experiences and building long-lasting relationships., • Team Player: Collaborative mindset with the ability to work effectively across departments and with diverse teams., • Impactful Work: Contribute to a fast-growing company that is delivering value to customers around the world., • Growth Opportunities: We’re committed to your professional development and offer opportunities for career progression and skill enhancement., • Inclusive Culture: Be part of a diverse, supportive, and innovative team that values your unique contributions., • Competitive Compensation: We offer a competitive salary, comprehensive benefits, and a flexible work environment., • 25 days annual leave plus 11 bank holidays., • Salary sacrifice pension scheme with 8% company contribution., • Employee Assistance Program (EAP)., • Performance bonuses, • Remote/hybrid working – office space in Glasgow & hot-desking in Edinburgh. No minimum requirement for office working., • Opportunities to visit customers around the world (from the USA to Australia and beyond)., • Flexible working for family needs, working abroad etc

We are seeking a Clinical Customer Success Executive with a strong clinical and corporate background to join our team. This role leverages your medical expertise to drive client satisfaction and successful adoption of Hippocratic AI’s solutions. This role will partner with and report to the Chief Medical Officer. While this is a remote role, it requires regular travel (up to 5 days a week) to client locations in London and regular in-office collaboration in Palo Alto, CA. Responsibilities: Build and maintain strong relationships with healthcare executives and clinical leadership, serving as a trusted medical advisor. Lead end-to-end product implementations, ensuring alignment with physician workflows and clinical decision-making processes. Provide clinical expertise to inform strategic decisions, particularly in areas such as diagnostic support and patient outcomes. Train clinical leaders on the use of Hippocratic AI solutions to address complex medical scenarios. Identify and advocate for advanced clinical use cases of AI technology to enhance care delivery and improve operational outcomes. Collaborate with internal teams (sales, product, engineering) to translate client feedback into impactful product enhancements. Define and track success metrics, including clinical outcome improvements, adoption rates, and operational efficiencies. Travel extensively to client sites to engage with physician teams and participate in in-office strategy discussions in Palo Alto. Qualifications Must-Have: Active Medical Doctor (MD) license 5 years minimum of clinical experience Proven success in customer-facing roles, such as customer success, account management, or healthcare leadership. Strong background in project management. Strong communication and leadership skills. Ability to travel extensively Preferred: Experience with AI or technology integration in healthcare. Advanced understanding of healthcare workflows, compliance, and clinical outcomes. 3+ years in corporate or health technology roles

Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy. Why?Because crypto and blockchain aren’t just technologies—they’re tools for global financial empowerment. They give people control over their money, their digital assets, and their future, unlocking opportunities that traditional systems have kept out of reach. What we doAt MoonPay, we’re building the infrastructure that powers this new financial system. We make it easy for anyone, anywhere, to buy, sell, and trade crypto using everyday payment methods like cards, Apple Pay, PayPal, Revolut and Venmo. We provide simple tools to send, receive, and manage stablecoins, so anyone can participate in the crypto economy confidently. Trusted by nearly 30 million customers and over 500 companies, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. And we’re committed to doing it right—fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia—because trust and compliance are non-negotiable. But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be. If you believe financial freedom should be for everyone—if you believe in building a fairer, more open financial system—we want you with us. To build systems that benefit all, we need contributions from all, regardless of background. Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal. ✍️ About the Opportunity The Financial Intelligence Unit (FIU) is responsible for safeguarding the MoonPay platform against financial crime and money laundering activities. Leveraging advanced analytics and blockchain tracing tools, it collects and analyses huge volumes of data to identify potentially suspicious activities. The team collaborates with regulatory bodies, preparing & submitting Suspicious Activity Reports (SARs) and sharing intelligence to combat financial crime. The FIU Analyst will directly support the Financial Intelligence Unit (FIU) to ensure the business operates in accordance with all legal and regulatory requirements and all Group standards relating to anti-money laundering and counter terrorism financing. This role will be responsible to conduct transaction monitoring reviews to ensure efficient monitoring and detection of potential money laundering, terrorist financing, or illicit activities and escalate such activity for additional review. In addition, this role will work independently and closely with the FIU Director and Sr FIU Director, Regional Lead, Team Lead, and/or applicable Head of Compliance in international operational jurisdictions to ensure that all AML related matters are addressed in a timely fashion and in accordance with MoonPay's Compliance policies and procedures. • Utilize the transaction monitoring and/or blockchain analytics solutions to independently analyze and assess activity or patterns of activity that do not commensurate with the customer’s profile or expected behaviour., • Review blockchain wallet screening as well as KYT alerts and/or investigations to include on-chain activity to determine if the customer activity presents risk indicators., • Independently conduct open source searches as applicable to the relevant customer(s), counterparties, and/or transactional activity., • Analyze transactional activity, along with information collected through internal systems, blockchain screening tools, and open sources and use sound judgment, decision-making skills in making reasonable and well supported alert dispositions with adequate conclusions., • Prepare clear and concise alert and/or case dispositions of potential suspicious activity detected for a Suspicious Matter Report (SMR) consideration., • May be required to draft Suspicious Matter Reports (SMRs)Discuss potentially unusual findings with the Team Lead, Sr FIU Manager, Head of FIU, and/or appropriate Head of Compliance to determine the proper course of action., • Ensure that transaction monitoring alerts, case investigations and SMRs are completed/submitted within the established deadlines and SLAs., • Previous working experience in Financial Crime/Compliance analytical / investigations role(s), for at least 2 years, preferably in TM/FIUACAMS / ACFCS or ICA accreditation, • Experience with blockchain analytics solutions (Chainalysis, TRM, Elliptic, CipherTrace, Scorechain), • Strong problem-solving skills and attention to detail, • Ability to handle shifting priorities and thrive in a dynamic environment., • Comfortable to work independently and upskill on new tools and technology., • Team player with good communication skills, with the ability to explain technical concepts clearly to different audiencesFluent in English, • Prior experience working in a fast-paced fintech/cryptocurrency company, • Blockchain analytics solution certifications (Chainalysis, TRM, Elliptic, CipherTrace, Scorechain), • Proactive, “can-do”, collaborative approachSolution orientated, • Ability to demonstrate a practical approach to alert processing / analysis, • Ability to feed rule / investigation output back into AML Programme, • Interested in cryptocurrency, blockchain and financial crime detection.What you will be working with/on… You will be at the forefront of safeguarding MoonPay against financial crime. In this role, you'll be working in the FIU as an operational team member to review and resolve financial crimes alerts on a day-to-day basis and conduct Financial Crime Investigations. In addition, you will be responsible for escalating suspicious activity, and, if applicable, preparing suspicious activity reports in the required jurisdiction. You will be engaged within MoonPay’s Financial Intelligence Unit as well as with the MoonPay’s Risk and Compliance Teams and appropriate Heads of Compliance. We’re looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values: B - Be HungryL - Level UpO - Own ItC - Crypto CuriousK - Kaizen What’s in it for you 💰Competitive salary package 🤝 Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay 📈 Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards 🚀 Moonshot award. We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant. 🏝 Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off) 🌍 Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours 🩺 Private Healthcare benefits: To protect you and your loved ones 🍼 Enhanced parental leave: So you can spend more time with your loved ones without a second thought 📚 Annual training budget: We support your training journey every step of the way 🪑 Home office setup allowance: Create the home office of your dreams 👛 Remote working allowance: Those working fully remotely get a little extra for utilities 💰 Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN 💰 Employee referral programme: Great people know great people, refer them to receive 10K in USDC ✈️ Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons 🚀 Working in a disruptive and fast-growing company where excellence is rewarded What’s it like to work at MoonPay? At MoonPay, you’ll work alongside driven, resourceful people who are passionate about excellence in everything they do. Kaizen is more than just a saying here, it’s a mindset. We encourage you to think big, take risks, and push the boundaries of what’s possible, knowing you have the support of a team that wants to see you grow. We’re listed in the _ and consistently strive to provide an environment where everyone feels they can their best work. Whether you’re remote or collaborating with teammates around the world, you’ll find opportunities here to do the best work of your career while shaping the future of the decentralized economy. Commitment To DiversityResearch has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot. Please let us know if you require any accommodations for the interview process, and we’ll do our best to provide assistance. At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of _ is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process. Please be aware that MoonPay does not request an AI-led interview without seeing a recruiter or team member from MoonPay on video call. We won't ask for your personal identification documents or any money from you during your interview process with us. Be fraud smart! If you receive an email - claiming to be from MoonPay - but from an email address ending in anything other than @moonpay.com, please be aware that this is not us.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍London, Cardiff or Remote (UK) | 💰£40,400 to £51,050 +_ ✨ ⭐ Our Workforce Management (WFM) team This is an excellent opportunity to step into a key Senior WFM Analyst role on a 9-month fixed-term contract. You'll report to the WFM Service Manager and be instrumental in using data-driven insights to perfectly staff our customer operations and service teams. You will be crucial in predicting our resource needs, proactively identifying risks, and translating those findings into clear, actionable strategies for our senior leaders. You’ll be a guiding voice for leaders, constantly improving WFM processes, and collaborating closely with Operations, People, Hiring, and L&D to boost efficiency and enhance the customer experience at Monzo. 🔑 You’ll play a key role... • Preparing clear, concise, and actionable executive-level reports and presentations on WFM performance, trends, and resource requirements for senior leadership., • Analysing large datasets, identifying patterns and trends, and communicating key insights to stakeholders. You'll use Google Sheets and Looker to create visualisations and reports, with a basic knowledge of BigQuery being a bonus., • Creating and reviewing shift offerings to support business growth and improve our flexible working employee rating., • Showing the operational impact of supply and demand for potential changes to shift patterns across all required domains., • Working closely with the forecasting, People, Operations, and WFM data teams to continuously improve schedule quality, shift offerings, and reduce errors., • Ensuring holiday utilisation remains within budget and at expected quarterly levels, factoring in seasonality., • Deep-diving into schedule issues to improve schedules, reduce manual amendments, and increase schedule automation per domain., • Managing mappings, service goals, and overall Verint backend configuration and setup., • Collaborating with the People team (for FWRs), Hiring, L&D (for New Hires), Operations (for schedules, skills, and shifts), and Forecasting for schedule accuracy. 🤩 We’d love to hear from you if… • You have demonstrable experience in workforce management, ideally in a fast-paced, high-growth environment (e.g., technology, customer support, operations)., • You possess expertise in WFM software and tools, with Verint experience preferred., • You have strong proficiency in Google Sheets (advanced formulas, pivot tables, and data analysis)., • You have experience presenting complex data to executive leadership and influencing decision-making through clear, strategic communication., • You have excellent analytical skills with the ability to synthesise data, identify trends, and translate insights into actionable strategies., • It's a bonus if you have familiarity with Looker, basic knowledge of BigQuery, or experience with scenario planning, resource modelling, and strategic capacity planning., • You can work autonomously, manage multiple priorities, and thrive in a dynamic environment. Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌 What’s in it for you 💰 £40,400 - £51,050 ➕ benefits. ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚 £1,000 learning budget each year to use on books, training courses and conferences. 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more!_. 🌈 The application journey has 4 key steps • Application Questions, • Recruiter Call, • Take home task, • Final stage interview (Presentation + interview questions) This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo._ We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. #LI-REMOTE #LI-MY1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

France Marketing Specialist We’re looking for a native French speaker based in the UK to drive our marketing initiatives across France. Location: UK or remote (UK time zone) – Full-time Salary: Competitive, plus bonuses Reporting to: Head of Commercial About Us Bolt Insight is a UK based fast-growing, digital-first market research company revolutionizing how brands connect with consumers. We combine real-time methodologies with advanced AI tools to deliver insights that drive decisions. Our mission is to help clients unlock deep human understanding; smarter, faster, and at scale. The Role We are expanding into the French market and looking for a talented France Marketing Specialist to join our growing team! In this role, you will be responsible for driving marketing initiatives specifically for the French market, while being based in the UK or a UK time zone. Fluency in French at a native level is essential, as you will create localized campaigns, manage French-language content, and build strong partnerships within the region. If you’re a marketing professional passionate about creating impactful campaigns, managing content, and building local partnerships — and you're excited to help a global brand grow in France — this role is for you. You'll Be Responsible For • Content Creation & Localisation Generate original French-language content across channels (blogs, emails, social media, case studies, landing pages), ensuring it resonates with local audiences. • Website Management Oversee and manage the French version of our website, working closely with our external website agency to ensure timely updates, localisation, and SEO optimisation. • Agency Management Act as the main point of contact for two France-based agencies — one for website management and one for content creation — ensuring projects are delivered on time, on brand, and aligned with our marketing goals. • Campaign Planning & Execution Plan and execute marketing campaigns tailored specifically for the French market, from lead generation to brand awareness initiatives. Set clear KPIs and monitor performance. • Partnership Development Identify, build, and manage new partnerships in France, including local organisations, media, event partners, and other relevant networks. • Market Research Event Management Plan, coordinate, and support the execution of market research events in France (e.g., client workshops, industry conferences, networking sessions). Collaborate with partners, vendors, and internal teams to ensure a strong local presence and excellent event delivery. • Translation & Localisation Oversight Manage the translation and localisation of global marketing materials to fit the French market, ensuring brand voice and cultural relevance are maintained. • Market Insights Monitor trends, competitor activity, and customer behaviours in France, and feed insights back to the global marketing team to refine strategies. What We're Looking For • Native French speaker (or full professional proficiency) with excellent written and verbal communication skills., • Experience in B2B marketing., • Hands-on experience with content marketing, campaign management, and partnerships., • Experience managing external agencies or freelancers is a strong advantage., • Familiarity with CMS tools (e.g., WordPress,) and marketing platforms (HubSpot, Google Ads, LinkedIn Ads, etc.)., • Collaborative mindset — able to work closely with our global marketing and commercial teams., • Strong project management skills — able to juggle multiple stakeholders, deadlines, and priorities. Why Work for Bolt Insight? • Work on cutting-edge AI research solutions in a fast-moving industry, • Hybrid and flexible working style, • Multicultural and collaborative global team, • Commissions & employee bonuses, • Opportunities to grow with a scaling company, • Regular online/virtual team events and recognition programs Are you ready to help us shape the future of research and marketing across France and beyond — all while based in the UK? If you’re passionate about marketing, fluent in French, and eager to make a real impact, we’d love to hear from you! Apply today and join a dynamic, international team driving innovation across borders!

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre • Work at the forefront of Customer Experience (CX) Solutions., • Leverage AI and modern technology., • Germany. Fluent German Speaker. Remote, • German Language Grade: C1 and above Our client is a market leader in Contact Centre and AI technology. They are partnered with global corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will future proof your career, read on! The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • TCP/IP networking knowledge and VoIP technology exposure., • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in Germany. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Our Why At Dotmatics At Dotmatics, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpad Prism, Geneious, SnapGene, Protein Metrics, OMIQ, FCS Express, LabArchives, NQuery, EasyPanel, MStar, SoftGenetics and Virscidian. We have a vision for a new Lab of the Future that will change the future of scientific research. We have created the world’s most comprehensive digital science platform – best-of-breed software applications already used by more than 2 million scientists, together in a single ecosystem united by a powerful, flexible enterprise data platform. This is not flat data buried away in digital graveyards. This is dynamic, multi-dimensional decision-making. Scientific enterprises need a new level of effectiveness to achieve tomorrow’s breakthroughs. Illness will not wait. The biosphere will not wait. We are tireless in our vision, because the time for innovation is now. Shaping the Future of Science At Dotmatics Our global team of more than 800 colleagues are dedicated to supporting our customers in over 180 countries. Together, with our scientific community of users, we accelerate scientific innovation in order to make the world a healthier, cleaner, and safer place to live. You’ll join a collaborative, global team pushing the boundaries of scientific innovation. Your ideas and efforts will have a tangible impact, accelerating scientific progress and discovery. We offer a dynamic, remote-friendly environment that fosters high integrity and collaboration, empowering you to excel. Dotmatics is a company built by scientists, for scientists. Combined, we are now the world’s largest cloud-based scientific research R&D platform. We need your help to keep growing and pioneering the future. We are Science Driven. We are Customer Centric. We are Better Together. What do we need Dotmatics is looking for a Deal Desk Specialist (12 months Fixed Term Contract) based in the UK/Ireland. The Deal Desk Specialist will support key initiatives to improve the function and efficiency of global deal desk execution, from demand identification to delivery. As a member of the Sales Support team, you will collaborate closely with the Global Sales team to ensure the deal approval process is followed and assist in the development of RFPs. You will also act as a key point of contact between the sales team and executive reviewers. In this role, you will get to: • Prepare, participate in, and document multiple weekly calls to review and assist in securing executive approval for deals in the deal desk pipeline, • Ensure the timely completion of critical approval actions, working in close alignment with the sales team, • Maintain and update the RFP response templates, including drafting specific responses when needed, • Work collaboratively with internal teams such as Legal, Finance, Pre-sales, and Sales Operations to ensure deals are executed efficiently and accurately, • Assist in maintaining the delegation of approval matrix to support various deal approval level requirements, • Support the sales leadership, services, and finance teams to help ensure that deals maintain financial rigor and meet margin thresholds, • Engage with the Sales Team to help accelerate deal velocity, track progress, and report using Dotmatics BI tools, • Assist in identifying risks and help manage change control processes for deals in progress, • Collaborate with sales, customer success, finance, and services to help maintain the foundational processes for a high-performing Deal Desk, ensuring smooth and quick review and closure of high-value customers, • Help optimize and manage the continuous deal pipeline by ensuring adherence to deal desk guidelines and contributing to process improvement initiatives, • Act as a collaborative partner to the sales organization and support functions to facilitate deal execution and approvals, • Support in streamlining deal processes and workflows, • Provide project support and facilitation throughout the deal desk process, • Contribute to the collection and analysis of deal-related data to assist in decision-making We are looking for people who have 3-5 years of experience supporting projects and working with a sales team. You'll have proven success in the Enterprise B2B SaaS industry working in Deal Desk, Finance, Sales Operations, or Pricing. You'll also demonstrate a customer-focused, innovative, and problem-solving approach to deal execution The key skills we are looking for: • Advanced proficiency in excel, • Experience in Direct and Channel Sales models, pricing strategies, and international business is a plus, • Familiarity with SFDC CPQ or similar sales-related systems, including data enrichment tools, is preferred, • Strong communication, time management, and multitasking skills, especially during periods of high volume, • Ability to work extended schedules during month-end and quarter-end cycles Nice to have • Working with cross functional teams (Ex. legal & finance) Total Rewards Dotmatics utilises a national market-based approach to base pay benchmarking and pay band development. The candidate's final starting pay is based on job-related skills, experience, job specific qualifications & location. In addition to base salary, Dotmatics has implemented a total rewards strategy, which is the combination of compensation, benefits and recognition. Certain positions are also eligible for variable pay; your recruiter will discuss the full compensation package details. Other Total Rewards Offered • Private Medical, • Wellness Benefits (Mental Health Apps and Fitness Perks), • Company-paid Life cover, • EAP (Employee Assistance Program), • Pension/Retirement Plan This is the range that we, in good faith, believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. Base Pay Range £53,746.97 - £67,000 GBP Research shows us the_ and imposter syndrome can get in the way of meeting outstanding candidates, so please don’t hesitate to apply — we’d love to hear from you. By submitting your application, you agree that Dotmatics may collect your personal data for recruiting, global organization planning, and related purposes. Dotmatics _ explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Dotmatics use of your personal information. Dotmatics is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.

*This is a remote position is open to Mexico & LATAM candidates* About Us Gerry Davis Sports is a leader in the manufacturing and retailing of apparel and equipment for amateur sports officials, based in the US. We have a committed team within the US and a broad network of independent contractors across North America, South America, the Middle East, and Southeast Asia. Our mission is to help amateur sports officials feel confident and look professional. Whether it’s their first game or 5000th. Job Overview This is a senior-level, hands-on bookkeeping role for someone who thrives in a fast-paced ecommerce environment. You’ll be responsible for the day-to-day financial backbone of the business—keeping our books clean, our vendors paid, and our purchase orders reconciled. Your focus will be entirely on financial accuracy, not operations or process development. You’ll work across systems like Finaloop, Shopify, Shiphero, and Inventory Planner to ensure transactions are properly recorded, reconciled, and categorized. You’ll also be responsible for accounts payable, accounts receivable, intercompany transactions, vendor invoices, purchase order matching, and supporting cash flow forecasting. If you’re someone who takes pride in financial precision and has experience supporting ecommerce accounting, this role is built for you. If you were with us last month, you would have performed tasks like these: • Entered a batch of new purchase orders into Finaloop based on supplier confirmations and official purchase orders, • Reconciled a shipment in Shiphero to its associated invoice and updated line-level discrepancies, • Allocated international freight and duty costs across multiple POs to ensure accurate landed cost tracking, • Uploaded and categorized vendor invoices in Finaloop and verified payments went out on time, • Updated the 13-week cash flow forecast to reflect upcoming payments and customer receivables, • Resolved a mismatch between Shopify order data and Finaloop revenue reports, • Followed up with a vendor to clarify unclear invoice terms, • Used an LLM tool to help structure a bulk reconciliation tracker in Google Sheets What You’ll Own Accounts Payable & Receivable • Enter, categorize, and track bills and payments with accuracy, • Monitor aging reports and follow up on outstanding balances, • Prepare weekly and monthly AP/AR reports to support cash flow planning Purchase Order & Vendor Reconciliation • Record and maintain purchase orders in Finaloop, • Use Shiphero and Inventory Planner to confirm received inventory against vendor billing, • Identify and resolve mismatches between POs, invoices, and inventory receipts, • Allocate landed costs (freight, duty, etc.) accurately across applicable POs Reconciliation & Close Support • Reconcile bank accounts, credit cards, vendor payments, and intercompany activity, • Track and resolve discrepancies with complete documentation and audit trails, • Assist in month-end financial close and reporting Cash Flow & Financial Visibility • Maintain and update a rolling 13-week cash flow forecast, • Flag potential cash risks and support scenario-based forecasting Tools You’ll Use • Finaloop – Our primary bookkeeping system (must be confident using it or willing to dive in and quickly learn the system), • Shopify – Revenue and order source; requires familiarity with how ecommerce transactions are structured, • Shiphero – Used for shipment and inventory verification against financial records, • Inventory Planner – Source of truth for PO creation and demand planning, • Google Sheets – For tracking forecasts, invoice logs, and reconciliation matrices, • Missive – Shared inbox for vendor communications, • AI/LLM Tools – To improve speed, accuracy, and reduce manual entry, • 5+ years in bookkeeping or accounting roles, • Experience with D2C ecommerce strongly preferred, • Finaloop experience is a major plus, • Strong PO/invoice reconciliation skills across systems, • Familiar with inventory accounting concepts and landed cost allocation, • Confident using Google Sheets/Excel for tracking, lookup, and forecasting models, • C1/C2 Advanced/Proficient English Work Requirements A private work environment free of distractions and minimal background noise. • Internet: Reliable internet connection with sufficient speeds and a wired connection to support VOIP, • Hardware:, • CPU: i5/Ryzen 5 processor or better, • RAM: 16 GB minimum, • Main Boot Drive: Solid State Drive (SSD), • HD webcam Schedule One of the following • Monday - Friday, 10am-7pm US Central Time (GMT-5), • Monday - Friday, 9am-6pm US Central Time (GMT-5), • Monday - Friday, 8am-5pm US Central Time (GMT-5), • Monday - Friday, 7am-4pm US Central Time (GMT-5) Full-time position (40 hours per week). Part-time may be available for outstanding candidates. • Competitive salary, • 2 weeks of PTO, • Direct bank transfer, • Bi-weekly payments, • Technology and internet stipend This position is offered as an independent contractor role. The contractor is not considered an employee of the company, and as such is not entitled to any benefits, including pension, retirement, transportation, profit sharing, paid time off, or other benefits specific to company employees. Criminal check, employment verification, education verification and identity document validation is performed before hiring. Interested? Please include your English resume and a customized cover letter when applying. The cover letter should highlight your relevant experience, demonstrate how your skills align with the job requirements, and express your interest in the role and the company. When applying, please put the following into the "TITLE" field: (Today’s day of the week in the US in CST), (Favorite Food), (Where You Live), (Favorite Color). Failure to follow these instructions will result in no further consideration.

Job Title: Full-Stack Developer Location: Remote (UK - flexible remote/office options) Salary and Benefits: Competitive salary + Performance Bonuses + Pension + Health Benefits + Professional Development Support We are hiring for a Full-Stack Developer for an AI-driven lead generation business operating within a UK-regulated environment. Our client is a rapidly growing company that specialises in delivering high-intent, high-quality leads while maintaining strict compliance with Financial Conduct Authority (FCA) and General Data Protection Regulation (GDPR) standards. Leveraging advanced APIs, their platform focuses on enhancing eligibility criteria and creating frictionless customer journeys to maximise conversion rates and lead quality. The Full-Stack Developer will play a key role in designing, developing, and optimising their digital lead generation platforms. The successful candidate will be passionate about automation, API integrations, and building conversion-focused user experiences, with a strong awareness of data privacy, security, and compliance. Responsibilities: • Develop and maintain full-stack web applications focused on lead generation workflows., • Optimise and scale platform performance to manage growing lead volumes., • Integrate and manage secure, encrypted API communications., • Build responsive, conversion-driven user interfaces using React.js, Next.js, Tailwind CSS, and more., • Ensure robust platform security and compliance with GDPR and FCA regulations., • Troubleshoot, debug, and upgrade systems for enhanced functionality and user experience., • Manage cloud deployments through AWS or Replit, including scaling and performance tuning., • Collaborate with marketing, compliance, and technical teams to enhance systems and processes., • Participate in code reviews, testing, and documentation to ensure high-quality deliverables. Skills and Experience Required: • Strong proficiency in JavaScript, React.js, Next.js, Node.js, and Express.js., • Expertise in building responsive interfaces with HTML5, CSS3, and Tailwind CSS., • Experience with Supabase or similar PostgreSQL database solutions., • In-depth knowledge of RESTful APIs, API security protocols, and encryption standards (e.g., AES-256)., • Cloud hosting and deployment skills with AWS or Replit, and familiarity with Vercel., • Version control expertise using Git and GitHub., • 3-5 years of full-stack development experience, ideally within a lead generation or regulated (fintech, insurance) environment., • Clear understanding of GDPR, FCA regulations, and secure data management., • Strong collaboration, problem-solving, and communication skills. Desirable Skills: • Experience with AI/ML integration for lead scoring or segmentation., • Knowledge of Google Cloud, Azure, Docker, Kubernetes, or encrypted data pipelines., • Familiarity with geolocation APIs like Ideal Postcodes. Benefits Include: • Competitive salary with performance-based bonuses., • Flexible hybrid working options., • Professional development support including training and certifications., • Health benefits package and workplace pension., • Opportunity to work with cutting-edge AI and API technologies in a collaborative, innovative environment. Click Apply Now if you are interested in this Full-Stack Developer opportunity.

Technical Account Manager - SaaS | Contact Centre Work at the forefront of CX Solutions. Leverage AI and modern technology. Future proof your career! Our client is a market leader in Customer Experience Engagement and AI technology. They are gorwing their team and looking for talented, enthusiastic and ambitious Technical Account Managers to join their global customer team. If you are looking for an exciting job opportunity that will future proof your career, read on. The role of Technical Account Manager (TAM) is part of a professional services team and is a post-sales focused technical support and advisory role. You will join a talented global team with the aim to exceed customer expectations, improve process, technology deployment and to help the company meet its growth objectives. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 2+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • Demonstrated technical problem-solving proficiency Software and/or Telephony., • Excellent analytical and advanced troubleshooting skills with end-users/customers, • Excellent customer service and communication skills, both verbal and written, • Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport Experience Preferred: • Working technical knowledge of contact centre software / design / functionality, • TCP/IP networking knowledge and VoIP technology exposure, • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in the UK. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Job Title: Compliance Co-ordinator (Remote working) Location: Newcastle Area Salary: £28,000 - £30,000 Term: Permanent. Remote Hours: 9am – 5pm Monday - Friday RecruitAbility are looking for an experienced Compliance Co-ordinator to undertake commercial projects, analysing and validating data. You will need to have excellent numeracy and advanced Excel skills, as well as being able to engage with clients. This role does not require any programming or database development. Strong Excel skills (e.g. pivot tables, lookups) and the ability to communicate with stakeholders are essential. The Role of Compliance Co-ordinator: • Support the Senior Account Manager, working alongside other Data Technicians, checking client data. Gathering data from primary or secondary data sources., • Support data services implementation, • Develop and maintain relevant knowledge of regulations and client obligations, • Develop, execute and maintain a customer care plan, • Undertake client visits and produce client reports as required, • Evaluation of data collection methods to ensure consistency and accuracy. Collaboration with data supplier to improve data collection and reporting processes, • Undertake validation tests to determine data quality and integrity To be considered for Compliance Co-ordinator: • Experience in compliance analysis, • Strong analytical, organisation, and administrative skills, • Outstanding written and verbal communication skills, • Excellent relationship-building skills, • Proficient in data sampling and data verification practices, • Planning and prioritising, • Project management skills, • Influencing skills, • Team player, • Strong IT skills – including advanced excel, • Degree level or equivalent (desirable), • Driving licence The Package for Compliance Co-ordinator: Salary: £28,000 - £30,000 Hours: Monday – Friday 35 hours per week Remote working 20 day holiday (excluding bank holidays) rising to 25 days per year with service Day off of your birthday Perks box Healthcare Pension Please apply on line or call for more information. This vacancy is being advertised by RecruitAbility Ltd. The services advertised by RecruitAbility Ltd are those of an Employment Agency.

BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineers. Our technology is used by some of the world’s largest organisations, including nine of the world’s top twelve Universal Banks. This successful product uptake has led to rapid expansion of our company. We are a global organisation with headquarters in London and additional offices in India, Mexico and the US. We are made up of 110+ individuals from more than 20 different countries. Location: London Salary : £50-70K (depending on experience) We are looking for an experienced Technical Trainer to join our London office. In this role, you will collaborate with Product Marketing Manager (PMM), Customer Success Managers (CSM) and other client facing teams to train and onboard new users to BlueOptima’s suite of products. Reporting to the Head of Product (HOP), you will deliver impactful training sessions tailored to individual and group user needs, helping B2B enterprise clients seamlessly incorporate BlueOptima’s tools into their day-to-day operations. This role will play a vital part in driving product adoption and retention by ensuring users fully understand and benefit from BlueOptima. Responsibilities and Tasks: • Develop, customize, and execute a detailed training plan for each customer, ensuring sessions are aligned with user roles, organizational goals, and the specific needs of software engineering teams., • Track and manage pre-training actions (such as and not limited to user creation, access management, invitations, personalised campaigns, etc.), and post-training actions (such as and not limited to monitor user adoption, ensure that onboarding objectives are met, etc.)., • Facilitate onboarding and training for new users at various levels, including Developers, Team Leads, their leaders, and executive dashboard users., • Train and empower internal champions within client organizations to act as product advocates, helping them build influence and encourage broader adoption of BlueOptima tools among their peers., • Design and maintain a comprehensive content library, including user guides, training modules, and video tutorials, to support ongoing product education., • Conduct in-person and virtual training sessions, adapting delivery for one-on-one or group settings as required., • Collaborate closely with PMM and CSM teams to ensure alignment of training content with product updates, customer needs, and market trends., • Monitor and assess the onboarding process’s impact on user engagement, usage, and retention, adapting training approaches as needed to minimize user churn., • Provide continuous feedback to product teams on user challenges and training improvements based on client feedback and engagement data., • Excellent Communication: Proficient in English, with outstanding written and verbal communication skills., • Experience in Client Training: Minimum of 3-4 years experience delivering technical training for B2B clients in the UK, EMEA, and the USA., • Adaptability and Cultural Awareness: High adaptability to varied training environments and user backgrounds, including non-English speakers., • STEM Background: Degree in STEM fields, with a solid understanding of Software Development Life Cycle (SDLC)., • Technical Training Expertise: Proven experience as a technical trainer in SaaS, ideally within B2B enterprises, working with diverse user personas., • Proficiency in Training Platforms: Familiarity with digital tools and platforms for virtual training delivery., • Project Management Skills: Ability to manage multiple training projects simultaneously and coordinate with cross-functional teams. Good to have: • Additional Languages: Proficiency in other languages is a plus., • Analytical and Reporting Skills: Experience using analytics tools to measure training impact and derive insights for program improvements., • Software Engineering Familiarity: A background in software engineering or experience working with developer-focused products., • Experience with Learning Management Systems (LMS): Knowledge of LMS platforms to structure training modules and assessments. Why join our team? Culture and Growth: • Global team with a creative, innovative and welcoming mindset., • Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success., • Freedom to create your own success story in a high performance environment., • Training programs and Personal Development Plans for each employee Benefits: • 32 days of holidays (including bank holidays), • Work from Home Equipment allowance, • Flexible Work from Home - 2 days remote a week, • Flexible Work from Long Distance - 4 weeks a year, • 12 Weeks Paid Maternity and Paternity Leave, • Pet friendly office, • Sponsored Learning Opportunities, • Cycle2work scheme, • Team Socials, • Annual Leave purchase (up to 5 extra days) Stay connected with us on or keep an eye on our for future opportunities!

About Tailscale Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital. Job Description Join our rapidly growing Sales team where you will play an important role at one of the fastest growing companies in the Developer Security space. As a Customer Account Executive, you will be responsible for helping expand and renew current customer accounts. You will focus on finding additional use cases, educating the client base on new feature releases, and ensuring the successful adoption of Tailscale across all of your existing customer accounts. You will partner closely with the Solutions Engineering team, as well as collaborate with the Customer Success, Support, Marketing, and Product teams. We're an energetic company with a wide variety of backgrounds. We coach each other, share feedback, and collaborate to maximize our performance and earning potential, all the while aligning with our customers' needs. Key Responsibilities • Build a credible pipeline every quarter by engaging with clients on upsells and renewals, • Own an upsell and renewal number across your accounts, • Help educate customers on the value of Tailscale throughout the evaluation & adoption cycle, • Generate short-term results while maintaining annual pipeline coverage, • Provide accurate weekly forecasting & revenue delivery, • Create mutual action/success plans with prospective and existing customers where appropriate to help them evaluate and expand their usage of the Tailscale product What We Are Looking For • 2+ years of closing experience in an AE or an AM role, • A strong desire to join a high-growth software startup in a fully remote role, • Has sold developer and/or technical products, especially in a product-led growth (PLG) motion, • Experience presenting to senior managers and executives, • The ability to manage many opportunities simultaneously at various stages, coupled with a strong track record of meeting and exceeding quota, • Experience using Gong, or similar, to collaborate internally and manage pipeline, • Experience partnering with a Sales Engineering team, support, and customer success team to drive positive outcomes for clients, • Must be located in London to be considered. The team coworks at a WeWork 2 days a week. As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set. For this position, our pay ranges reflect target OTE (on target earnings), inclusive of base salary and variable compensation tied to the attainment of quarterly sales targets. UK Pay Range (OTE)£98,750—£118,500 GBP Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic! What We Offer • An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life., • A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles)., • Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family!, • All-remote with the opportunity to work from anywhere—enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you)., • Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team/department off-sites, or use your individual travel budget to meet up with team members in Canada, the US, or the UK., • Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities., • Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!, • A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $1000 USD to customize your workstation to make it your own., • Generous parental leave program from your first day. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups for up to 26 weeks. Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit _.

We have a new remote position available for a Fluent German Customer Service Specialist to join a leading relocation service provider. Responsibilities: • Maintain high customer services levels in line with company KPIs, • Build effective relationships with clients and assist the team in service delivery, • Preparation of documentation for assignees, • Responsible for data integrity for assignee records, • Filing and uploading relevant assignment documentation to the system, • Assist with regular and miscellaneous reporting, • Serve as the coordinator and owner of the relocation process for assignees, • Administration of mobility policy & logistical support, • Provide support to the team in ad-hoc duties, • Training and support will be provided Key requirements: • 2+ years’ experience in a customer service / coordination position, • Excellent customer service, organisation and multi-tasking skills, • Experience in the Relocation, Global Mobility or related industry is preferred but is not essential, • Experience travelling and living abroad preferred, • Ability to work with own initiative as well as part of a team, • Excellent analytical skills and attention to detail and thrives in a fast-paced working environment, • Strong organisational skills, proactive approach, • Ability to prioritise workload and meet deadlines, • Enthusiastic, keen to learn and adaptable to new administrative processes, • Competent IT user of Microsoft Office, particularly Excel and Word, • Fluent English & German required

IXL Learning, a developer of personalized learning products used by millions of people globally, is seeking a District Partnership Specialist to join our Professional Learning team and support districts in Hampton Roads, Virginia. At IXL, we seek to help districts transform teaching and learning through best-in-class technology and services. As a District Partnership Specialist, you’ll serve as a trusted consultant, guiding school districts in Hampton Roads, Virginia through every stage of their implementation. You’ll ensure each district has a clear plan for using IXL tailored to their district goals and initiatives. In addition to delivering professional development, you’ll meet regularly with district and school leaders to monitor progress, analyze data, and plan next steps. You’ll work closely with internal teams to identify opportunities to expand district partnerships and share insights that help shape our products and services. We are looking for an enthusiastic, highly organized, and strategic educational leader with school or district leadership experience who thrives in a collaborative, high-energy environment. The ideal candidate is a polished communicator and engaging presenter who is energized by being in schools and classrooms, building relationships, and supporting educators in the field. #LI-REMOTE This is a full-time remote position for candidates living in the Hampton Roads area of Virginia. WHAT YOU'LL BE DOING • Serve as an IXL implementation expert, supporting large, complex districts with their IXL implementation, • Partner with district leaders in Hampton Roads, Virginia to create and implement a professional development plan that supports a successful IXL implementation aligned to their goals and initiatives, • Build relationships with key stakeholders across districts, including district leaders, principals, and teachers, to ensure a consistent implementation, • Travel within Hampton Roads, Virginia to deliver professional development, meet with district and school leaders, visit classrooms, and provide other hands-on implementation support— 40% - 60% local travel with occasional overnight travel, • Partner with the Sales team to effectively manage and grow customer relationships, including supporting districts piloting IXL and other pre-sales opportunities, • Deliver high-quality live and virtual professional development sessions to drive engagement and usage of IXL, • Analyze and use data to drive decision-making and strategize next steps WHAT WE'RE LOOKING FOR • BA/BS degree, • Experience as a K-12 educator, with 5+ years of experience delivering professional development in K-12 settings, • MUST either have experience as a school or district administrator OR have extensive experience delivering PD to these audiences, • Experience leading a district or school instructional initiative or curriculum adoption, • An analytical, strategic thinker who can interpret data and develop effective plans that drive implementation, • Exceptional presentation skills; comfortable presenting to teachers and administrators, • Excellent interpersonal skills—dynamic, enthusiastic, upbeat individual who connects well with others and has a positive, collaborative attitude, • Organized, methodical, and detail-oriented; ability to prioritize and effectively manage multiple projects and tasks concurrently, from start to finish, • Self-starter and quick learner with a passion for improving education through technology

📌 Position Title: AI Product Specialist 🌍 Location: Remote - Europe ⏰ Working Rhythm: Innovation is a 24/7 pursuit, but we value your downtime. While our typical working hours are 9am-5pm in your timezone, we embrace flexibility and trust you to manage your schedule to meet your individual needs and peak productivity times. Occasionally, longer hours may be to tackle challenges, support new releases, or contribute to time-sensitive initiatives. 📝 Contract Type: Permanent 🤝 Reporting To: Chief Product Officer 📅 Start Date: April 2026 Role We're looking for someone who lives at the edge of AI possibilities—someone who wakes up thinking about what they can build with the latest models, tools, and techniques. You're the kind of person who has strong opinions about Claude vs ChatGPT vs Gemini because you've actually shipped things with all of them. You experiment relentlessly, you vibe code like others scroll social media, and you want to build the future. As our AI Product Specialist, you'll be our internal R&D lab and strategic advisor rolled into one. You'll prototype agentic experiences, pressure-test new AI capabilities, and help me make smart bets on what we should build. You'll balance hands-on building with strategic thinking—shipping experiments fast while developing frameworks for how we should think about AI across our product. At Nexford we're building a new kind of university: one that's affordable, flexible, relevant, and 100% online. One that prepares learners for the careers of tomorrow, without the burden of student debt. Key Responsibilities • Ship rapid AI experiments: Build working prototypes of agentic workflows, conversational interfaces, and AI-assisted features. Move from idea to clickable demo in days, not weeks. You're comfortable with imperfect MVPs that teach us something and can help get buy in for deeper investment., • Develop strategic recommendations: Translate hands-on learning into actionable guidance for the CPO. Where should we invest our AI resources in?, • Stay bleeding-edge current: The AI space is rapidly changing, with new models and techniques regularly emerging. You’ll stay on top of the latest and encourage us to integrate new concepts., • Design agentic experiences: Go beyond chatbots and build fully agentic systems with orchestration., • Bridge technical and product thinking: Translate between what's technically possible and what creates real user value., • Cross-functional Collaboration: Collaborate with cross-functional teams across Nexford, including Learner Success, Academic Operations, Technology, and Marketing, to ensure a cohesive and seamless learner experience. Additionally, foster successful market introduction of new products, features, and experiences., • Data-Driven Decision Making: Utilize user research, data analytics, and learner feedback to assess product performance, identify areas for improvement, and inform future iterations., • Continuous Improvement: Promote a culture of continuous improvement, iterating on products and services based on feedback and data insights. Skills & Qualifications • 2-4 years working to ship features and products, with meaningful AI experience: You've built real features that real users have used. Bonus if you've worked on conversational AI, agents, or developer tools., • Vibe coding as a superpower: You can go from idea to working code fast. You're comfortable with Claude/Cursor/Copilot/Lovable/v0 and whatever comes next. You write code to think, not just to ship. You know when to polish and when to stay scrappy., • Deep curiosity about AI tools and techniques: You have strong opinions (weakly held) about RAG architectures, prompt engineering, function calling, fine-tuning, and when to use what., • Tinkerer mentality: You build side projects. You have a personal AI stack. You like to experiment., • Product taste alongside technical chops: You know the difference between a cool demo and a useful feature., • Clear communication: You can explain complex AI concepts to non-technical stakeholders to get buy-in and build a shared understanding. If you're passionate about transforming lives through education and have a proven track record of delivering exceptional customer experiences, we encourage you to apply!

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalised and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. While our roots are in NYC, we’re intentionally investing in Belfast and Northern Ireland as a key hub, with an established leadership presence, a local team, and community for the long term. This role is fully remote, offering you flexibility to work from anywhere within NI. Your new role As a Software Engineer on the Olo Network team, you will play a key role in designing and building the user-facing products and services that connect leading restaurant brands with their customers. Your work will centre on developing robust APIs powering a new mobile application, offering an exciting blend of greenfield engineering opportunities alongside the continued evolution of an established platform. You will join a collaborative, experienced engineering team distributed across Northern Ireland and the United States, bringing your skills to a group that values craftsmanship, innovation, and meaningful impact at scale. • Design and implement scalable, high-quality components and services that align with team and company goals., • Contribute to technical decision-making, including solution design and architecture, with a focus on addressing technical debt, reliability, and system performance., • Collaborate closely with product managers, designers, and stakeholders to translate customer needs into technical solutions., • Proactively monitor and improve system performance, identifying and resolving issues swiftly and effectively, while communicating clearly and effectively with stakeholders during incidents to ensure alignment and prompt resolution., • Take a proactive approach to support, digging into issues to identify root causes and developing long-term, proactive solutions to prevent recurrence., • Document and share knowledge effectively to elevate the team’s technical expertise., • Champion best practices in software development, agile methodologies, and continuous improvement., • Bachelor’s Degree in Computer Science, Software Engineering or equivalent practical experience., • 4+ years of experience in software engineering, with excellent knowledge of C#, .NET, plus experience on the Front-End with Typescript/React., • Experience with cloud services like AWS and familiarity of containerisation with Docker and EKS., • Experience with Elasticsearch/OpenSearch or similar search solutions will be advantageous., • Experience writing unit tests and testable code., • Demonstrate strong problem-solving skills and the ability to navigate deep technical challenges., • Exhibit excellent judgment, seeking diverse perspectives and challenging assumptions to improve outcomes., • Deliver constructive feedback that empowers individuals and strengthens the team., • Communicate technical concepts clearly, adapting to both technical and non-technical audiences., • Consistently meets sprint and quarterly commitments while maintaining high standards of quality and efficiency. About Olo Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at _ _We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Title: Customer Experience Cloud & AI SME Location: Remote / UAE / Portugal Company: Kompetenza Department: AI & Service Cloud Development Reports To: director R&D About Kompetenza Kompetenza is a Salesforce partner with a Center of Excellence in Portugal. We specialize in Salesforce FlexTeam solutions, Corporate Services Cloud, and Employer of Record (EOR) services. Our mission is to help organizations transform customer experiences through intelligent self-service portals, AI automation, and digital engagement. Role Overview We are looking for a Customer Experience Cloud & AI SME to lead the design, development, and optimization of self-service customer portals while integrating AI-driven automation across both Salesforce and external ecosystems. This role requires expertise in Salesforce Experience Cloud and a strong understanding of AI-driven automation to create seamless self-service solutions, AI-powered agents, and intelligent workflows that enhance customer engagement. The ideal candidate will work closely with clients, internal teams, and stakeholders to drive automation, improve user experience, and mentor organizations on AI adoption. Key Responsibilities 1. Develop & Optimize Self-Service Customer Portals • Design, configure, and enhance customer self-service portals using Salesforce Experience Cloud., • Implement self-service automation and AI-driven workflows to improve customer interactions., • Ensure portals are intuitive, scalable, and personalized with guided service journeys., • Integrate Einstein AI and automation tools for proactive customer support and case resolution. 1. AI-Powered Virtual Agents & Automation • Develop and optimize AI-driven virtual agents within Salesforce and external platforms., • Utilize Einstein AI, NLP, and machine learning to enhance case deflection and automate customer support., • Implement Conversational AI chatbots integrated with Live Chat, WhatsApp, and external messaging platforms., • Ensure AI agents learn from interactions to continuously improve customer responses. 1. Cross-Platform AI Automation & Integration • Work with Salesforce Flow, Omni-Channel Routing, and Process Automation to optimize service operations., • Integrate self-service portals with third-party AI tools, RPA solutions, and external APIs., • Implement AI-powered predictive analytics to personalize customer experiences. 1. Customer Engagement & AI Mentorship • Act as an AI & Experience Cloud SME, guiding clients through their AI and automation journey., • Work directly with customers to understand their challenges and tailor AI/self-service solutions., • Provide training and mentorship to businesses on how to adopt and maximize AI-driven self-service portals., • Gather feedback from end-users to enhance AI models, workflows, and self-service functionalities. 1. Data Intelligence & AI Performance Optimization • Use Salesforce Data Cloud and AI analytics to drive data-backed automation improvements., • Continuously monitor AI agent performance and customer engagement metrics to optimize processes., • Ensure compliance with data security, privacy, and ethical AI practices. 1. AI & Innovation Strategy • Stay ahead of emerging AI and Experience Cloud trends, ensuring cutting-edge solutions., • Work with internal teams to align AI automation with business and customer service objectives., • Evaluate and integrate new AI and automation tools to enhance customer experience. Key Requirements Technical Skills • 2+ years of experience in Salesforce Experience Cloud & Service Cloud (or equivalent self-service portal expertise)., • Hands-on knowledge of Einstein AI, NLP, chatbot development, and automation workflows., • Experience with Salesforce Flow, Omni-Channel Routing, and case automation., • Familiarity with third-party AI, automation, and chatbot platforms outside Salesforce., • Knowledge of API integrations, RPA, and machine learning-driven automation. Soft Skills & Experience • Passionate about customer experience, AI, and digital transformation., • Comfortable working directly with clients, understanding their self-service & AI needs., • Strong problem-solving and analytical skills to build impactful automation solutions., • Excellent communication & presentation skills, able to mentor and train customers., • Ability to learn quickly and stay updated on the latest AI and self-service technologies. Why Join Kompetenza R&D Work on cutting-edge AI & self-service portal Why Join Kompetenza? ✅ Build a lead generation machine from the ground up – an exciting opportunity to create a scalable system. ✅ Work with cutting-edge AI and automation tools to optimize sales outreach. ✅ High earning potential – competitive salary with performance-based commission. ✅ Remote work flexibility with a global team.

📌 Position Title: Product Manager 🌍 Location: Remote – Europe ⏰ Working Rhythm: Innovation is a 24/7 pursuit, but we value your downtime. While our typical working hours are 6am-2pm Eastern Standard Time (to ensure overlap with US team), we embrace flexibility and trust you to manage your schedule to meet your individual needs and peak productivity times. Occasionally, longer hours may be required to tackle challenges, support new releases, or contribute to time-sensitive initiatives. 📝 Contract Type: Full-Time Employee 🤝 Reporting To: Chief Product Officer Role Impact We’re not looking for a traditional Product Manager. We’re looking for a deeply technical, AI-native, customer-obsessed product leader who can build a world-class, consumer-grade experience in a category that hasn’t historically delivered one. As a Product Manager at Nexford, you will own and evolve critical parts of the learner journey end-to-end. This is not about shipping features. It’s about building a product that learners come back to every day, stay engaged with over months and years, and ultimately credit with changing their lives. You will operate at the intersection of AI, product, and human behavior. You will deeply understand our learners, speak with them constantly, and translate real needs into thoughtfully designed experiences. You will help define what an AI-native, learner-first university actually looks like in practice. If you’ve built sticky B2C products, are obsessed with understanding users, and know how to turn AI capabilities into real user value, this role is for you. Key Responsibilities Own the Product, Not Just the Roadmap Take full ownership of product areas across the learner lifecycle. Define what to build, why it matters, and how success is measured. Customer Obsession & Design Thinking Develop a deep, continuous understanding of our learners through regular user conversations, research, and behavioral analysis. Apply strong design thinking principles to ensure every product decision is intentional, user-centered, and outcome-driven. Build AI-Native Experiences Identify and ship AI-powered features that meaningfully improve the learner experience. Move beyond surface-level integrations and build products where AI is core to the value proposition. Drive Engagement & Retention at Scale Design systems that keep learners coming back. Obsess over activation, habit formation, and long-term retention across a multi-month and multi-year journey. Operate Like a B2C Product Leader Build consumer-grade experiences for a global audience. Raise the bar on usability, personalization, and product quality. Turn Data Into Decisions Instrument everything. Run experiments. Combine quantitative data with qualitative insights to drive prioritization and iteration. Lead Cross-Functionally Work closely with Engineering, Design, Data, and business teams to ship high-quality products quickly. Create clarity and momentum across teams. Move Fast, Improve Constantly Ship, learn, iterate. Maintain high standards without slowing down. Continuously raise the bar. Skills & Qualifications Proven B2C Product Builder 5+ years as a Product Manager building and scaling B2C products, ideally with global audiences. Experience with products that require sustained engagement, not one-time transactions. AI-Native Thinking (Non-Negotiable) Strong understanding of AI/ML and hands-on experience building AI-powered products. You know what’s real vs hype and can translate capabilities into shipped features. Customer Obsession (Non-Negotiable) You speak with users constantly. You deeply understand their needs, behaviors, and pain points, and you build products that reflect that understanding. Strong experience with user research, usability testing, and translating insights into product decisions. Retention is Your Game You have a track record of improving activation, engagement, and retention in products with long customer journeys. Highly Technical You’re comfortable going deep with engineers. You understand systems, APIs, data flows, and how modern products are built. You use AI tools daily. Product Judgment You know what matters. You can prioritize effectively and make high-quality decisions with imperfect information. Relentless Ownership You don’t wait. You don’t need hand-holding. You take responsibility for outcomes, not just output. Clear Communicator You can align teams, simplify complexity, and articulate product direction clearly. If you're passionate about transforming lives through education and have a proven track record of delivering exceptional customer experiences, we encourage you to apply! About Nexford University Nexford University is a next-generation learning institution based in Washington, D.C. We're on a mission to revolutionize education by providing learners worldwide with access to high-quality, affordable, and dynamic online education that equips them for success. We prioritize skills over theory, preparing our learners for the workplace of the future in industries with immense growth potential. Our goals are clear: 🚀 Empower learners with the skills they need to achieve their career aspirations. 🌍 Deliver a 100% online global education, ensuring accessibility regardless of location. 💼 Offer an educational model centered on mastery of workplace competencies. 🧠 Foster critical thinking, problem-solving, and lifelong learning skills. 🤝 Create a global community, harnessing collaborative technology for learner success. 💲 Provide flexible, affordable, and continuously updated educational opportunities. Interested in finding out more about us? Visit _ for more information and join our mission!

Join The UK’s #1 Tips & Tronc Distribution Solution for Hospitality! Hi there! Thanks for checking out this role! If you're the right fit, you’ll be joining an incredibly dedicated team at the forefront of fair, transparent, and staff-controlled tipping in the hospitality industry and beyond. We’ve doubled our revenue in the last six months, cementing our position as the UK’s #1 tips & tronc distribution solution, and we have ambitious goals to grow even further. About the Role We’re looking for a Customer Success Manager with a passion for building long-term client relationships and driving measurable success. You’ll manage a portfolio of accounts, deliver a white-glove experience, and work cross-functionally to ensure our clients get the very best from TiPJAR. This role is all about retention, engagement, and satisfaction — as well as helping to shape the future of the Customer Success team through knowledge sharing, process improvements, and mentoring. What You’ll Do ✅ Own the post-onboarding relationship with assigned clients, ensuring consistency and value delivery. ✅ Actively manage client goals, platform usage, and account health to maximise retention. ✅ Lead regular account reviews, providing actionable insights and recommendations. ✅ Anticipate risk by monitoring engagement signals and addressing issues before they escalate. ✅ Build a deep understanding of client business models, tipping policies, and success metrics. ✅ Support clients in adapting to legislative changes, platform updates, and operational challenges. ✅ Collaborate with Product, Tech, and Support to resolve issues and champion client needs. ✅ Share best practices and contribute ideas to improve ways of working. ✅ Play an active role in roadmap discussions and cross-functional initiatives that enhance the client journey. What We’re Looking For 🔹 Proven experience in Customer Success or Account Management (ideally in SaaS, fintech, or hospitality). 🔹 Strong relationship-building skills with excellent verbal and written communication. 🔹 Ability to deliver strategic account reviews and present recommendations confidently. 🔹 Proactive, problem-solving mindset with strong organisational skills. 🔹 Team player who contributes to process improvements and knowledge sharing. 🔹 Bonus: Experience with CRM software (HubSpot a plus) or knowledge of hospitality operations. Tools & Platforms We Use 💬 Microsoft Teams & 📂 OneDrive – Communication and collaboration 📊 Freshsales – CRM and client tracking 🚀 Rocketlane – Project management and onboarding 🎨 Canva – Creating content and client-facing material 📧 SendGrid – Customer comms and automation 🎟️ Freshdesk – Support and ticketing system Why Join Us? We know that start-up/scale-up life isn’t for everyone—there will be challenges. But having a brilliant team, a strong purpose, and making a real difference in the lives of our users makes it all worthwhile. At TiPJAR, you’ll be supported to do your best work, feel empowered in your role, and play a direct part in shaping the future of tipping. What We Offer: 💼 Flexible working hours 🍽️ Exposure to some of the best UK hospitality operators 📈 Career progression opportunities 🏖️ 33 days holiday (including bank holidays) 🏠 Remote working 🌍 ‘Work from anywhere’ policy – work abroad for up to 4 weeks per year 🐶 Dog-friendly London office 💙 An excellent team culture based on values created by our team The Interview Process We want to make sure this role is the perfect fit for both you and us. Here’s what to expect: 1️⃣ First Stage – A Teams call with recruitment team to discuss your experience and motivations. 2️⃣ Second Stage – A deeper interview with our Head of Customer Success, focusing on strategy, problem-solving, and your fit with the business. 3️⃣ Final Stage – Meet our COO, A conversation about leadership, impact, and where you fit in our journey 💌 Apply now and help us continue to grow as the UK’s #1 tips & tronc distribution solution for hospitality! Pre-employment Screening All successful candidates must undergo a DBS check, as well as other pre-employment checks such as referencing and right to work. Offers of employment are contingent upon candidates securing and demonstrating their right to work in the UK. Evidence of this right must be provided to TiPJAR, in accordance with the Immigration, Asylum and Nationality Act 2006, before the start of employment. Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).

SAP Solutions Specialist VersaFile are a fast-growing software company that specializes in attachment and data archiving solutions for SAP, SuccessFactors and other Enterprise Software applications, seamlessly integrating with a variety of document management systems. Our clean core approach empowers enterprises to manage their SAP data lifecycle more efficiently and compliantly. As demand grows, we're looking for an SAP Technical Specialist to join our team and play a critical role in customer success and product excellence. We are looking for an SAP Solutions Specialist who has deep SAP technical knowledge. This role requires a seasoned consultant who is an SAP developer at their core. As an SAP Solutions Specialist, you will partner with customer to solve their business challenges using our software, “docuflow”. Ultimately you will solve customer business challenges and generate elated end-users by focusing on technologies including SAP S/4HANA, BTP and docuflow. Technologies: • SAP ABAP, • SAP ABAP RAP (Restful Application Programming), • SAP CAP (Cloud Application Programming), • SAP Fiori, • SAP ArchiveLink / CMIS, • SAP AI Integration APIs, • SAP Content Server, • SAP DMS/DIRS, • KPro, • ADK Data Archiving, • SAP ECC, S/4HANA, • Document Management Technologies (i.e. Box, Microsoft SharePoint, etc) Nice to Have Technologies: • SAP Business Technology Platform (BTP), • SAP SuccessFactors, • SAP Sales Cloud (C/4HANA, C4C CRM), • SAP Service Cloud (Same as above), • SAP Ariba, • SAP Concur, • Experience working with SAP Integrations such as OpenText Contributions to VersaFile docuflow customer implementation success: • Contribute to project planning and management, • Lead and or participate in customer requirements & design workshops, • Solution architecture and design, • Solution provisioning, • Solution configuration and testing, • Solution demonstrations to customer, • Assist with promotion of solution through to production, • Post-go-live implementation support, • Technical Documentation, • Support implementation teammates as needed Additional Responsibilities: • Contributions to docuflow pre-sales Support:, • Prospect discovery sessions to understand client needs, • Configure and deliver software demonstrations to prospects & clients, • Implementation, estimating and costing, • Technical Q&A, solution architecture and proposal writing, • Support sales teammates as needed, • Help sustain and maintain docuflow SAP demo environments Skills: • Demonstrated ability to effectively influence and align client thinking and agenda, • Strong written communication, verbal communication, and presentation skills, • Ability to effectively navigate client's organization to facilitate the completion of project deliverables, • Ability to solve complex and ambiguous technical problems using experience, creativity, and sound judgment, • Ability to work effectively in a team environment and independently, • Ability to understand the functional design and technical project requirements, • Ability to present the solutions to multiple levels (CTO/CIO level, developer level, etc.) and areas (functional and technical) within a client organization, • Proven track record of delivering projects on time and within budget Key Attributes and Qualifications: • BSc/BA or equivalent work experience, • 5+ years’ experience in a client-facing or consulting role, • Demonstrated good judgment in making decisions, • Fluent in English Location: • This is a remote work from home role for someone located and working in the UK and who can support the Central European Timezone., • Travel may be required Type: Full-time permanent Salary: £60,000 - 80,000, dependent on experience Perks: • Competitive salary, • Annual bonus program, • Cell Phone and Home Internet Program To Apply: • Please submit your Cover Letter and Resume VersaFile's core purpose is to deliver solutions for clients that make a difference. To make a difference, we need people from all walks of life. By the way, we genuinely care about people and it is embedded into who we are. For us, equity and inclusion are a natural part of our culture and purpose. No matter who you are, come join us and together lets make a difference! We thank all applicants for their interest and we will contact you for an interview if you are short-listed as a candidate.

Location: Hybrid, Newcastle or Remote (UK Based) Reports to: Head of Engineering Type: Full-time At Oak Engage, we’re on an exciting growth journey—backed by a major investment from NorthEdge to scale our impact and redefine the future of employee engagement. Trusted by some of the UK’s biggest brands, including Aldi, Five Guys, and ITV, we help organisations connect, engage, and empower their people through smarter, more personalised internal communication. With our next stage of expansion underway, we’re building a team of bold, ambitious thinkers ready to make their mark at a high-growth, purpose-driven SaaS company. If you’re looking to shape the future of work and grow alongside a company that’s going places, now’s the time to join Oak. We’re looking for a skilled Integrations Engineer (C#) to build and maintain the external integrations that power Oak’s platform. You’ll be working on everything from HRIS and identity integrations to bespoke APIs and third-party system connectors—helping our customers connect Oak seamlessly into their existing tech stack. This is a hands-on role ideal for someone who enjoys working with APIs, data mapping, authentication flows, and solving real-world integration challenges in enterprise environments. • Develop and maintain secure, scalable integrations between Oak and third-party systems (e.g. Azure AD, Workday, SAP, custom APIs), • Collaborate with customer success and implementation teams to support integration requirements, • Own authentication flows (OAuth2, SAML, etc.) and integration-specific APIs, • Maintain integration documentation and configuration guides, • Troubleshoot and resolve integration issues across customer environments, • Build reusable components and tools to streamline future integrations, • 3–5+ years of experience with C# and .NET (preferably .NET Core/.NET 6+), • Strong experience working with APIs, webhooks, and authentication protocols (OAuth, SAML), • Knowledge of enterprise integration patterns and secure data handling, • Experience with Azure services and identity providers a strong plus, • Great problem-solving and communication skills, especially in customer-facing scenarios, • A meaningful role in a mission-led SaaS company with strong growth and product-market fit, • The chance to work with household brands and solve real-world enterprise challenges, • Flexible hybrid or remote working options, • Private health insurance, life insurance, and Employee Assistance Programme (EAP), • Gym contribution and travel allowance, • Enhanced maternity, paternity, and discretionary leave, • Generous holiday policy (25 days + Bank Holidays + additional discretionary days), • Regular team socials and a positive, collaborative culture Hiring Manager Interview • Deep dive into architecture, problem-solving, and team contributions, • Assess communication and curiosity Technical Task or Live Pairing • Realistic, time-bound task or live coding session, • Use structured rubric for fairness (avoid freeform “whiteboarding”), • "Focus on team collaboration, code quality, and feedback" Peer Technical Panel/Culture Fit / CTO Chat - In person at our NCL HQ • Includes cross-functional devs, product manager or designer, • Assess long-term growth potential and alignment with tech principles, • Opportunity for candidate to ask strategic questions At Oak, we’re committed to building a diverse and inclusive workplace where everyone feels welcome, supported, and able to thrive. We believe that different perspectives make us stronger, and we actively encourage applications from people of all backgrounds, experiences, and identities — including, but not limited to, race, ethnicity, gender, age, disability, sexual orientation, and socio-economic status. We are an equal opportunities employer. All hiring decisions are based on business needs, role requirements, and individual qualifications — without bias or discrimination. If you require any adjustments to the interview process or the role itself to support accessibility, please let us know — we’re happy to help.

Looking for more than just another Mortgage Advisor role? We are recruiting for a well-established and successful firm who offer their advisers the support, autonomy and recognition they deserve. Whether you are looking for generous commission splits, your own trading style, require admin support or be part of a forward-thinking, adviser-first culture they will help you thrive. About the Firm Pia Financial Solutions understand the importance of supporting their advisers to allow them to run their own successful businesses and achieve their goals. As a well-established and highly regarded firm, they have the expertise and support to help you flourish. About the Role As a Mortgage advisor, you will be part of a nationwide network of mortgage specialists who put people first. Offering advice on almost every aspect of a clients’ financial needs: from Protection and Insurance, to Mortgages and full Financial Planning. With a dedicated team of professionals supporting you, you can focus on outstanding customer service, excellent advice and building your client base. The benefits for a Mortgage Advisor: • 80% commission split as standard., • Flexibility of a self-employed contract allowing for greater earning potential., • Rapid and reliable commission payments., • Autonomy over your diary with no micromanagement., • Your own dedicated web page and a professional email address., • Ability to build your own trading style, helping you to stand out in the market., • Fully remote., • Optional admin support., • In-house supervision team for training and development on all aspects including business support and generation including business workshops., • Access to pre-approved marketing material., • Regular national and regional events., • Additional earning potential through referrals for wills, commercial lending, secured loans and conveyancing., • Potential for career progression into full financial advice including ability to obtain further qualifications. Your responsibilities as a Mortgage Advisor will include: • Providing advice and recommendation across mortgage and protection products., • Growing your reach and generating enquiries., • Staying up to date with industry knowledge. What will you need to succeed as a Mortgage Advisor: • CeMAP or CII Certificate in Mortgage Advice qualified is a must., • 12 months experience of providing advice on Mortgage and Protection products., • Passion for customer service. Pia Financial Services is part of The Openwork Partnership, who are one of the UKs largest and longest established financial advice networks. There are many benefits of being part of something bigger including the ownership structure - The Openwork Partnership is owned by its firms, Bain Capital and its employees so is somewhat of a democracy. It boasts a broad proposition with deep ties to providers and has some serious resources at its disposal. It puts the development of its colleagues, advisers and firm support staff first with its very own Business School. The Openwork Foundation, who have donated over £22m to UK registered charities since it was founded, is a great opportunity for everyone to get involved and give back to the community it serves

The Opportunity: Nigel Wright is delighted to be supporting a leading manufacturer of shock and vibration protection solutions in their search for a newly created International Technical Sales Manager position. The Company manufactures tailored product and service solutions used in various applications and serves a diverse customer base across sectors including aerospace, defence, nuclear, industrial, automotive and marine. The role will be predominantly home based, with periodic travel to the Company headquarters in mainland Europe. With face to face customer contact being minimal, there is flexibility for the individual to be based from the UK, France, Italy, or Spain. Role Profile: You will report to the Global Sales Director and be responsible for leading and growing the business and customer base in Southern and Western Europe and the middle East. Key areas of responsibility will include: • Define and implement the commercial and technical strategy for the geographical and sector markets, in close conjunction with the leadership team and the technical functions., • Develop new business opportunities, engaging in technical sales and project cycles with engineers within customer organisations., • Manage and develop the direct customer base; draw up specifications in conjunction with the customer, define suspensions, prepare technical and commercial proposals, carry out calculations and more complex simulations in the field of shocks and vibrations., • Attend exhibitions and trade shows., • Timely follow up of customer enquiries, providing consultative approach and converting leads into orders., • Understand the customers’ needs and requirements and provide them with suitable solutions., • Prepare and deliver technical presentations and product demonstrations., • Negotiate contracts and close sales deals., • Provide after-sales support and technical assistance to customers., • Collaborate with the engineering team to provide feedback and suggestions for product improvement. Person Specification: • A degree or equivalent experience in engineering or a related field., • A proven track record of technical sales or business development in international markets., • A solid knowledge of shock and vibration protection solutions and their applications is highly desirable, as a minimum candidates must have a strong mechanical engineering background. The Company is comfortable providing technical training around shock and vibration, if the general mechanical engineering skillset and culture fit are strong., • A strong customer-oriented attitude and excellent communication skills., • A self-motivated and results-driven personality able to operate in a remote working setup. Successful experience of reporting to an overseas HQ would be advantageous., • A willingness to travel to the company headquarters in mainland Europe every 4-6 weeks.

Sector Growth Manager (M&E / Data Centres) Nottingham / Midlands / Hybrid / Remote £55,000 - £65,000 + Excellent Bonus + Car (EV) + Home/Field based + pension + career development Are you a Technical Sales professional from an M&E or Data Centre background looking to work for one of the UKs leading providers of M&E products and services to the commercial construction sector? Are you looking for an independent role where you will own and deliver sector growth in the UK's Data Centre industry with the opportunity to build a team around you? On offer is a role within a modern M&E consultancy that is family run and focused on continuous improvement that will provide an excellent support system, product training and actively encourages career development and progression. You will be responsible for driving growth within the Data Centre industry through identifying new opportunities, building client relationships, and adding value to clients with technical products and service solutions. Reporting to the Head of Sales you will forge strong customer relationships, develop trusted relationships with key stakeholders help drive this through the primary and specialist sub-contractor pipeline. With experience and a thorough understanding of the data centre industry, the phases of construction and principal and main contractors you will be responsible for… The Role: • Develop and implement a strategic sales plan to expand market share within the data centre industry across the UK & Europe, • Identify, engage, and maintain strong relationships with key stakeholders, including contractors, consultants, and end-users in the data centre sector, • Work closely with clients to understand their needs, provide technical expertise, and offer customized solutions that align with their project requirements The Person: • Consultative Sales experience from the construction / data centre or M&E sectors, • Experience dealing with major construction firms, procurement teams, and multi-million-pound contracts, • Experience of the different phases of Construction and selling to principal and main contractors If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Reference: BBBH19897 Keywords: Data Centre, HVAC, Specification Sales, Construction Sales, M&E Sales Manager, Tier 1, Tier 2 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Mercier Consultancy MD is pleased to announce an opportunity for a Polish Speaking Customer Support Representative, with the added benefit of paid relocation to Sofia, Bulgaria. This role is essential in delivering high-quality support to our esteemed Polish-speaking clients. As a part of our dedicated team, you will ensure the efficient handling of customer inquiries and foster positive relationships that enhance overall customer satisfaction. • Provide comprehensive customer support to Polish-speaking clients via various channels including telephone, email, and chat., • Respond accurately to inquiries regarding products, services, and company policies in a timely manner., • Efficiently resolve customer issues and complaints, thus ensuring a high level of customer satisfaction., • Maintain meticulous records of customer interactions and resolutions in our CRM system., • Collaborate with different departments to facilitate effective solutions to client needs., • Keep abreast of the latest product knowledge, services, and industry trends to enhance the quality of customer support., • Fluency in Polish (both written and spoken) is mandatory; proficiency in English is advantageous., • Experience in customer service or support roles is highly preferred., • Strong communication and interpersonal skills, with a focus on customer relations., • Proficient problem-solving abilities with a proactive approach to addressing customer concerns., • Familiarity with customer service software and CRM systems is beneficial., • Capacity to work both independently and collaboratively within a dynamic team environment., • A willingness to relocate to Sofia, Bulgaria, and adapt to a new cultural landscape., • Competitive Monthly Salary, • Fully Paid Relocation Package, • High Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • And Much More...

Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Hungarian. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for Hungarian based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday 8am - 4pm The Person: • Fluent or Professional level Hungarian is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

French Speaking Inbound Customer Service Advisor Newcastle – Remote/Hybrid Full time Permanent £23,809 per annum J139463 Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in French The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for French based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday 8am – 4pm The Person: • Fluent or Professional level French is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

Our mission is to help dental and veterinary clinics make recurring payments as simple as paying by card. We want to make memberships (Plans) and patient finance seamless by ‘combining’ workflows with cards and tapping existing patient data. There are two exciting trends affecting the primary care sector right now. • We believe all businesses are becoming internet businesses. Many clinics now actively ‘push’ online bookings and explore the benefits to handle phone calls with AI agents 24/7., • We believe all revenue is moving towards monthly payments. People pay for more and more ‘stuff’ with a subscription, from cars to music. Dentists and vets are well positioned to benefit due to the strong, recurring relationships with patients. Today, we support over 5,000 dental practices across the UK. 100 more join our platform every month. Tabeo is the dominant market leader for patient finance and seeks to be the same for plans in 3 years. This exciting new, agentic AI solution will complement our existing payment products. Tabeo is profitable. We seek to grow revenue by 50-60% per year and top £30 million per year in 2028. We believe in a remote first approach to work and equip teams with perks and tools so they can thrive. However, we all come together 2x per year for our amazing ‘Team Weeks’. We previously met in Dubai, Lisbon, London and Athens. Next is a surprise! About the role: As we are expanding rapidly and internationally, our ambition is to continue offering real-time support to all our customers. To help us in this ambitious mission, we are looking at reinforcing the Team by bringing on-board a caring, passionate and ambitious Customer Support Associate to join our Finance & Cards pod. This role ensures timely ticket resolution, excellent customer communication, and accurate processing of refunds and finance queries. It also requires strong technical troubleshooting, ownership of core processes, and effective escalation of complex issues or recurring product bugs. Responsibilities: Ticket Handling & SLAs • Handle simple loan-related queries (e.g., loan status, repayment schedules, payment dates)., • Triage refund requests accurately and escalate unclear or atypical cases., • Meet SLA expectations consistently for low-complexity finance tickets. Customer Satisfaction & Communication • Reassure patients about refund timelines, progress, and next steps., • Communicate with empathy in decline scenarios or when delivering difficult updates., • Escalate sensitive or regulatory complaints immediately., • Write clear and concise responses for straightforward finance queries. Product Knowledge & Tools • Understand the difference between Prime and Near-Prime financing flows., • Demonstrate basic knowledge of key finance terms (APR, repayment schedules, soft vs. hard searches)., • Navigate internal tools confidently and follow documented processes with minimal support. Process Ownership & Escalation • Track refund requests end-to-end and keep ticket notes clear and up to date., • Recognise when cases require FCA or compliance review and escalate promptly., • Document all refund actions accurately to support reconciliation., • Flag discrepancies when processes deviate from the documented flow., • 2+ years of prior experience in a customer support role, ideally at a fintech, • Experience with HubSpot or similar CRM/ticketing systems to manage cases efficiently and maintain accurate records., • Comfortable handling both outbound and inbound customer calls and queries, • Excellent communication and writing skills, • Ability to engage with customers in any situation, • Highly organised, meticulous and able to work on multiple projects simultaneously Competitive salary £2,000 per annual CPD package to be used at your discretion Full kit for home office Health insurance and life assurance (including dental and optical) for UK staff Company trips 24 days holiday annually, plus a day off on your birthday Extended parental leave Contributing pension scheme for UK staff We seek a fully remote candidate from the UK or anywhere GMT +/- 1.

Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. Our mission is to eliminate any barriers participants or caregivers experience while being part of a clinical trial. Mural Health is looking to expand our team with a Customer Experience Specialist. Who are you? At Mural Health, our mission is to make clinical trials easier for participants and caregivers by eliminating barriers to participation. As a Customer Experience Specialist, based in the UK, you'll be the primary point of contact for trial participants and site coordinators, ensuring they receive timely, empathetic support that keeps them engaged and informed throughout their clinical trial journey. You'll play a critical role in delivering exceptional participant and site experiences by responding to inquiries, resolving issues, and building scalable support processes. You'll work alongside our existing US-based support team to extend our coverage globally, delivering consistent, high-quality experiences for participants and sites across time zones. This is an opportunity to help scale a support function that's already up and running — bringing your own ideas for improvement while contributing to our broader mission of making trials more accessible and participant-friendly. Role Location: Remote - UK Reports To: Director of Customer Success You will: Deliver Exceptional Support • Serve as the first point of contact for participants and site coordinators via phone, email, and support channels during EU business hours, • Respond to inquiries about payments, reimbursements, account updates, travel support and platform navigation with empathy and efficiency, • Resolve tier-1 support issues independently while collaborating with Customer Success and Implementation teams on more complex, study-specific questions, • Triage and escalate issues appropriately to ensure timely resolution, • Maintain detailed documentation of support interactions and outcomes Build Support Infrastructure • Partner with the existing support team and Customer Success leadership to refine processes, tools, and workflows develop and refine support processes, tools, and workflows, • Contribute tor and maintain comprehensive FAQ resources, knowledge base articles, and support playbooks, • Identify patterns and recurring issues, surfacing insights to the broader team to improve the support experience, • Establish and track metrics that reflect support performance and volume Advocate for Continuous Improvement • Identify patterns and recurring issues, working cross-functionally to address root causes, • Provide participant and site feedback to Product and Operations teams to inform roadmap priorities, • Contribute to team meetings and stand ups with insights on support trends and opportunities What Makes You a Strong Fit • You are an empathetic communicator: warm, patient, and clear with diverse audiences including trial participants, site coordinators, and internal stakeholders, • You are resourceful and proactive: comfortable navigating ambiguity, learning new systems quickly, and finding solutions independently, • You have strong organizational skills: able to manage multiple inquiries simultaneously while maintaining responsiveness and attention to detail, • You are process-oriented: naturally think about how to document, systematize, and improve workflows for scale, • You thrive in a collaborative environment: work effectively with cross-functional teams and seek input when needed, • You are motivated to improve patient and caregiver experiences in clinical trials Qualifications & Skills: Required: • Minimum 2 years of experience in customer support, customer service, or customer experience roles, • Experience with support ticketing systems (Zendesk, Freshdesk, or similar platforms), • Proven ability to handle phone, email, and multi-channel support with professionalism and empathy, • Excellent written and verbal communication skills, • Strong problem-solving abilities and comfort with technical troubleshooting, • Self-directed work style with ability to prioritize and manage time effectively in a remote environment Strongly Preferred: • Interest or background in healthcare, life sciences, or clinical research, • Experience supporting both end-users and professional users (e.g., patients and providers), • Experience creating support documentation, FAQs, or training materials, • Experience with or interest in data analysis and reporting to track support trends and metrics Nice to Have: • Clinical trials or healthcare operations experience, • Experience evaluating or implementing support tools and technologies, • Background in early-stage or high-growth companies Compensation: Base Salary Range £38,000 – £50,000 Mural Health is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at Mural Health, please contact careers@muralhealth.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.