Customer success manager jobs in United Kingdom - Page 3

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity. Key job responsibilities • Create, oversee, and drive a culture of safety and wellbeing, • Analyse and implement changes to keep quality and productivity at a consistently high level, • Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility, • Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence, • Work collaboratively with management-level colleagues to standardise shift practices A day in the life You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritising routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning. • A degree, • Relevant experience in people management, • Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership, • Relevant experience in using data or anecdotal evidence to influence business decisions, • Advanced proficiency in verbal and written English and local language, • Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you., • Experience working with Lean, Six Sigma and Kaizen techniques, • Experience working in another logistics environment, • Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

When you join Amazon as an Area/Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same. Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably. The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock. Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions. Key job responsibilities Promote a culture of safety and wellbeing Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts Support and lead a team and handle administrative work alongside building and supporting a strong team culture Analyse performance and suggest process improvements to optimise work and improve customer service Collaborate with other managers to standardise shift processes A day in the life You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritizing routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning. • Bachelor's degree or equivalent qualification in business, operations, logistics, supply chain or a related field, • Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization, • Experience managing, motivating, and influencing team behaviors, • Experience demonstrating problem solving and root cause analysis, • Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays, • Experience within a distribution center, logistics, or manufacturing environment Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

This role focuses on those who have military experience and/or are military spouses/children interested in working in the private sector. Amazon’s military recruiting team is available to discuss the many opportunities within Amazon. At Amazon, thousands of former military are driving innovation and raising the bar on customer experience. When you join Amazon as an Area/Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same. Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably. The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock. Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions. Key job responsibilities Promote a culture of safety and wellbeing Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts Support and lead a team and handle administrative work alongside building and supporting a strong team culture Analyse performance and suggest process improvements to optimise work and improve customer service Collaborate with other managers to standardise shift processes A day in the life You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritizing routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning. • Bachelor's degree or equivalent qualification in business, operations, logistics, supply chain or a related field, • Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization, • Experience managing, motivating, and influencing team behaviors, • Experience demonstrating problem solving and root cause analysis, • Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays, • Experience within a distribution center, logistics, or manufacturing environment Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Description At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar! Benefits offered for all Full-time Restaurant Managers: • Medical Cover, • Competitive Pension, • Access to financial advisors for budget and retirement planning, • Crewmember Assistance Program Perks & Rewards for Restaurant Managers: • Bi-Weekly Pay available, • Competitive pay + monthly bonus, • 28 paid Holidays a year**, • Early closure for company events, • Casual Work Attire, • Employee Discount Programs Job Description Your Role at Raising Cane’s: The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading operational excellence of the Restaurant and upholding Raising Cane’s standards and culture in all areas of Restaurant operations. Your Impact and Responsibilities: • Purpose of the position:, • Executes Restaurant operations functions, • Acts as manager on duty and opens and closes the Restaurant, • Manages cash handling and ensures accountability, • General to the role:, • Enforces Raising Cane’s policies and standards, • Executes shift management meeting Raising Cane’s operations and safety standards, • Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed, • Deploys Crewmembers during a shift, • Provides exemplary customer service, • Utilises reward and recognition program for the Crewmembers in the Restaurant, • Authorises employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.), • Ensures cleanliness of the Restaurant and ensures the facility is in good working order, • Completes other duties as assigned Essential Functions: • The following requirements describe what is needed to successfully perform the role. Take orders accurately, process payments efficiently, and communicate clearly, • Work safely around hot cooking equipment, cleaning supplies, and common ingredients like oil and flour, • Maintain a clean, safe Restaurant while following all food safety and company procedures, • Lead by example and uphold the standards of Raising Cane’s at all times., • Demonstrates a ‘can do’ approach and coaches others to perform to their best ability. Qualifications Required Qualifications: • Must be 18 years of age or older, • GCSEs or equivalent required, • 3+ years of Restaurant or retail management experience, • Must complete all required Raising Cane’s company training programs, • Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training, • Detail-oriented, organised and able to manage multiple priorities that may be constantly changing, • Self-driven, flexible, and energetic with strong analytical, written and verbal communication skills, • Able to recognise and analyse problems, set goals, create and convert plans into action to solve problems, • Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly Additional Information _ Note: This role is not eligible for visa sponsorship at this time and you must hold valid Right to Work in the UK when applying

Company Description At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar! Benefits offered for all Full-time Restaurant Managers: • Medical Cover, • Competitive PensionAccess to financial advisors for budget and retirement planning, • Crewmember Assistance Program Perks & Rewards for Restaurant Managers: • Bi-Weekly Pay available, • Competitive pay + monthly bonus, • 28 paid Holidays a year**, • Early closure for company events, • Casual Work Attire, • Employee Discount Programs Job Description Your Role at Raising Cane’s: The Restaurant Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in shift management responsibilities of restaurant operations. The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job. Your Impact and Responsibilities: • Purpose of the position:, • Ensures operations meet Raising Cane’s standards in all Restaurant zones during a shift, • Acts as manager on duty and opens and closes the restaurant, • Manages cash handling and ensures accountability, • General to the role:, • Enforces Raising Cane’s policies and standards, • Executes shift management meeting Raising Cane’s operations and safety standards, • Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed, • Directs Crewmembers during a shift, • Provides exemplary customer service, • Utilises reward and recognition programmes for the Crewmembers in the Restaurant, • Authorises employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.), • Ensures cleanliness of the Restaurant and ensures the facility is in good working order, • Completes other duties as assigned Qualifications Requirements for Success: • Detail-oriented, organised and able to manage multiple priorities that may be constantly changing, • Self-driven, flexible, and highly energetic with strong written and verbal communication skills, • Able to work effectively and efficiently both independently and collaboratively, • Able to recognise problems, set goals, execute and convert plans into action to solve problems, • Knowledge and skills in staffing, scheduling, people and cost management, • Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly, • Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training, • Must complete all required Raising Cane’s company training programs, • 1+ years of restaurant or retail management experience, • Must be 18 years of age or older, • GCSEs or equivalent preferred Additional Information _ Note: This role is not eligible for visa sponsorship at this time and you must hold valid Right to Work in the UK when applying

Member Experience Manager - Qatar Society is more than a workplace — it’s a lifestyle destination. Society brings together fitness, wellness, recovery, and community under one bold identity. From elite training and boutique studios to curated social spaces, we are redefining how people move, connect, and live — deeply rooted in local culture and delivered to the highest international standards. We’re building a team as ambitious as the brand itself. If you’re driven by excellence, inspired by lifestyle-led brands, and passionate about delivering world-class experiences, Society offers the opportunity to grow your career in an environment that values performance, creativity, and progression. This isn’t just a job — it’s a chance to be part of something genuinely different. Role: Member Experience Manager Department: Sales & Member Experience Division: All Society Sport Center Divisions and Subsidiaries Reporting To: Operations Director Direct Reports: Sales & Experience Supervisors, Sales & Experience Consultants (Call Centre) – Split Responsibility with Sales Manager Role Purpose The Membership Experience Manager is responsible for delivering an exceptional, hospitality-led member experience across all touchpoints of the Society journey. Drawing on best practice from premium hospitality environments, this role ensures that members — particularly new, long-term, high-value, and at-risk members — feel recognised, valued, and consistently cared for. Working closely with the Regional Operations Manager and Sales Manager, the Membership Experience Manager acts as the guardian of first impressions, ongoing engagement, and service recovery, driving retention and brand advocacy. Key Responsibilities Member Experience & First Impressions • Own the first impression experience for members and guests entering the club., • Ensure a warm, professional, and personalised welcome at every touchpoint., • Act as the primary point of contact for new, long-term, and high-value members., • Ensure all teams are briefed on member needs and preferences where appropriate., • Maintain exceptional presentation, atmosphere, and service tone across all member-facing areas. Member Engagement, Loyalty & Retention • Build meaningful relationships with members to enhance engagement and loyalty., • Proactively seek verbal and written member feedback and act on insights., • Lead outreach to new members, long-term members, and at-risk members., • Support renewal and cancellation save conversations in partnership with the Sales team., • Recognise and reward loyal members through appropriate gestures and experiences. Service Recovery & Feedback Management • Own the professional handling of member feedback, concerns, and complaints., • Resolve issues promptly, empathetically, and in line with Society service standards., • Escalate recurring or high-risk issues to Operations leadership when required., • Ensure effective service recovery that turns negative experiences into positive outcomes. Team Coaching, Standards & Culture • Coach front-of-house teams to deliver hospitality-level service consistently., • Provide real-time feedback and guidance to reinforce expected behaviours., • Support training initiatives related to service excellence and member engagement., • Promote a culture of ownership, pride, and attention to detail. Duty Management & In-Club Experience • Act as Duty Manager when required, ensuring smooth daily operations., • Maintain high standards of cleanliness, safety, and presentation., • Support opening and closing procedures in line with operational standards., • Coordinate with the ROM on operational or facility issues impacting experience., • Ensure compliance with health & safety and club procedures. What Success Looks Like (KPIs) • High member satisfaction scores (NPS / CSAT)., • Strong member retention and reduced churn., • Positive member feedback and effective service recovery., • Consistent delivery of hospitality-led service standards., • High engagement from new and long-term members. Experience & Qualifications • Proven experience in a hospitality or guest experience leadership role., • Strong background in customer service, guest relations, or front-of-house management., • Experience managing VIP or long-stay guests/members advantageous., • Confident handling complaints and service recovery., • Excellent interpersonal and communication skills., • Strong IT literacy and confidence using CRM or guest management systems., • Experience within fitness, wellness, or lifestyle environments advantageous. Key Competencies • Hospitality mindset, • Member-centric service delivery, • Relationship building, • Emotional intelligence, • Problem-solving under pressure, • Attention to detail, • Brand advocacy

Company Description At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar! Job Description Your Role at Raising Cane’s: The Restaurant Leader is responsible for strategic direction for their restaurant and must maintain operations standards and drive results through people development, sales and profit growth. This role is tasked with teaching, modeling and upholding Raising Cane’s culture standards for all crewmembers, customers and partners. The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job. Your Impact and Responsibilities: • Purpose of the position:, • Ensures overall financial success of the restaurant and is responsible for forecasting and budgeting, • Ensures overall restaurant compliance to company standards, policies and laws, • Hires and terminates management-level crewmembers including status change and payroll process, • Creates crewmember work and training schedules, • Develops management-level crewmembers including performance management, • Acts as manager on duty, opens and closes the restaurant, manages cash handling, • Monitors profit and loss statements, develops and executes strategy in all areas of financial and operational performance, • General to the role:, • Enforces Raising Cane’s policies and standards, • Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed, • Deploys crewmembers during a shift and provides exemplary customer service, • Utilizes reward and recognition program for the crewmembers in the restaurant, • Authorizes employee functions requiring manager approval (e.g. discounts, timeclock overrides, etc.), • Ensures cleanliness of the restaurant and ensures the facility is in good working order, • Achieves and maintains training restaurant status, • Achieves “meets expectations” or better metrics in all crewmember and operations performance metrics, • Completes other duties as assigned Qualifications Requirements for Success: • Detail-oriented, organized and able to manage multiple priorities that may be constantly changing, • Self-driven, flexible, and highly energetic with strong analytical, written and verbal communication skills, • Able to work effectively and efficiently both independently and collaboratively, • Able to recognize problems, set goals, create plans and convert plans into action to solve problems, • Able to measure performance, subjectively and objectively with a high level of emotional intelligence, • Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly, • Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training, • Able to manage all public dealings in a professional manner, consistent with Raising Cane’s policies and acts as a brand ambassador inside and outside the restaurant, • 5+ years of restaurant or retail management experience, • New restaurant opening and local restaurant marketing experience preferred, • GCSEs or equivalent required, some tertiary education preferred, • Possess a valid UK driver’s license Additional Information All your information will be kept confidential according to EEO guidelines. _ Note: This role is not eligible for visa sponsorship at this time and you must hold valid Right to Work in the UK when applying

Company Description At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar! Job Description Your Role at Raising Cane’s: The Assistant Restaurant Leader is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in all areas of restaurant operations. The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job. Your Impact and Responsibilities: • Purpose of the position:, • Hires and terminates all hourly, non-management crewmembers, • Owns the onboarding, status change and payroll process for all hourly crewmembers, • Creates crewmember work and training schedules, • Manages the performance of all hourly crewmembers (e.g. development, coaching, redirective communication and documentation, and other performance management tasks), • Acts as manager on duty and opens and closes the restaurant, • Manages cash handling and ensures accountability, • General to the role:, • Enforces Raising Cane’s policies and standards, • Executes shift management meeting Raising Cane’s operations and safety standards, • Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed, • Deploys crewmembers during a shift, • Provides exemplary customer service, • Utilizes reward and recognition program for the crewmembers in the restaurant, • Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.), • Ensures cleanliness of the restaurant and ensures the facility is in good working order, • Completes other duties as assigned Qualifications Requirements for Success: • Detail-oriented, organized and able to manage multiple priorities that may be constantly changing, • Self-driven, flexible, and highly energetic with strong analytical, written and verbal communication skills, • Able to work effectively and efficiently both independently and collaboratively, • Able to recognize and analyze problems, set goals, create plans and convert plans into action to solve problems, • Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly, • Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training, • 3+ years of restaurant or retail management experience, • New restaurant opening experience preferred, • GCSEs or equivalent required, some tertiary education preferred, • Possess a valid UK driver’s license Additional Information All your information will be kept confidential according to EEO guidelines. _ Note: This role is not eligible for visa sponsorship at this time and you must hold valid Right to Work in the UK when applying

Company DescriptionAt Raising Canes Chicken Fingers, we serve only the most craveable chicken finger meals its our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Canes is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!Job DescriptionYour Role at Raising Canes:The Restaurant Leader is responsible for strategic direction for their restaurant and must maintain operations standards and drive results through people development, sales and profit growth. This role is tasked with teaching, modeling and upholding Raising Canes culture standards for all crewmembers, customers and partners.The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job.Your Impact and Responsibilities:Purpose of the position: Ensures overall financial success of the restaurant and is responsible for forecasting and budgetingEnsures overall restaurant compliance to company standards, policies and lawsHires and terminates management-level crewmembers including status change and payroll processCreates crewmember work and training schedulesDevelops management-level crewmembers including performance managementActs as manager on duty, opens and closes the restaurant, manages cash handlingMonitors profit and loss statements, develops and executes strategy in all areas of financial and operational performanceGeneral to the role: Enforces Raising Canes policies and standardsUses required tools, forms and logs to support shift execution, document results and take corrective action when neededDeploys crewmembers during a shift and provides exemplary customer serviceUtilizes reward and recognition program for the crewmembers in the restaurantAuthorizes employee functions requiring manager approval (e.g. discounts, timeclock overrides, etc.)Ensures cleanliness of the restaurant and ensures the facility is in good working orderAchieves and maintains training restaurant statusAchieves meets expectations or better metrics in all crewmember and operations performance metricsCompletes other duties as assignedQualificationsRequirements for Success:Detail-oriented, organized and able to manage multiple priorities that may be constantly changingSelf-driven, flexible, and highly energetic with strong analytical, written and verbal communication skillsAble to work effectively and efficiently both independently and collaborativelyAble to recognize problems, set goals, create plans and convert plans into actionto solve problemsAble to measure performance, subjectively and objectively with a high level of emotional intelligenceProficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quicklyAble to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and trainingAble to manage all public dealings in a professional manner, consistent with Raising Canes policies and acts as a brand ambassador inside and outside the restaurant5+ years of restaurant or retail management experienceNew restaurant opening and local restaurant marketing experience preferredGCSEs or equivalent required, some tertiary education preferredPossess a valid UK drivers licenseAdditional InformationAll your information will be kept confidential according to EEO guidelines.Career Privacy NoticeNote: This role is not eligible for visa sponsorship at this time and you must hold valid Right to Work in the UK when applyingTPBN1_UKTJ

Are you ready to take the next step in your retail career? Do you have a passion for leading teams, delivering exceptional customer service, and making a real impact in your local community? \n Join H&T as a Deputy Store Manager and help shape the future of our store. \n At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. \n We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague. \n ?? Starting Salary: £29,750.00 (Includes London Weighting Allowance) \n ?? Location: Camden \n ?? Job Type: Full Time 37.5 Hours \n Flexibility: Full flexibility from Monday to Sunday is required. \n The opportunity to earn up to £2,400 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs \n About the Role \n As a Deputy Store Manager, you’ll support the Store Manager in leading a motivated, well-trained team to deliver personalised exceptional service to all of our customers. You’ll play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards. You’ll also help create a positive, inclusive environment where colleagues feel proud of their work and valued in the company. No prior experience with Pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role. \n Key Responsibilities \n\n • Support and motivate colleagues to achieve store goals and deliver outstanding service\n, • Help train and develop a flexible, multi-skilled team that meets customer needs with confidence and care\n, • Ensure a welcoming, professional in-store environment where every customer receives the right outcome for their situation\n, • Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations\n, • Drive performance and support the team in achieving key financial targets\n, • Collaborate with the wider area team, sharing insights and best practices to support overall business success\n, • Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption\n\n Click here to view the full Job Description. \n DEPUTY STORE MANAGER JOB DESCRIPTION \n Watch our short video on a day in the life of a H&T store to see what it's like to work at H&T. \n A DAY IN THE LIFE OF A H&T STORE \n What We’re Looking For \n\n • Passion for high standards and delivering exceptional customer and team experiences\n, • Excellent verbal and written communication skills\n, • A strong desire to lead, support, and develop others\n, • A customer-first mindset with a proactive attitude\n, • Previous supervisory or management experience in a financial services or customer-facing role\n, • Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required\n\n What We Offer \n At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression. \n We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include: \n\n • 30 days of holiday (including bank holidays), rising to 33 days with length of service\n, • Flexibility to buy or sell holiday days to suit your lifestyle\n, • Access to a private healthcare plan\n, • Cycle to work scheme and season ticket loans\n, • Preferential currency exchange rates\n, • Generous staff discounts – up to 25% off jewellery and high-end watches\n, • Incentive schemes to reward your achievements\n, • Exclusive discounts at leading retailers via our employee perks portal\n\n Ready to lead with purpose and make a difference? \n Apply now and become part of a company that values people, passion, and potential.

Client Services Executive | King's Cross, London | Hybrid | Permanent | Salary DOE \n \n Company Overview \n We are representing Retail247 - a retail technology consultancy and SaaS provider dedicated to helping retailers improve operational efficiency and drive sustainable growth. \n Partnering with leading retail brands, they deliver innovative technology solutions and process transformation across product and stock operations. \n Combining deep retail expertise with cloud-based technology, Retail247 has developed two core platforms: Origin, a Product Information Management (PIM) solution, and Archean, a Stock Management solution. As part of the Barron McCann Group, Retail247 now offers an even broader range of retail technology and support services. \n Their approach combines consultancy-led insight with practical technology delivery, ensuring solutions are tailored to real-world retail challenges and implemented for long-term success. With a proven track record of delivering measurable results, Retail247 helps retailers build agile, future-ready operations in an evolving retail landscape. \n \n Role Overview \n As a Client Services Executive, you will become a trusted partner to some of the UK's best-known retailers, managing and developing key customer relationships while ensuring clients maximise the value of our software and consultancy services. \n Working closely with Product, Delivery and Support teams, you will take ownership of a portfolio of customer accounts, acting as their primary point of contact and advocate within Retail247. You'll play a key role in driving customer satisfaction, retention, growth and long-term success. \n This is an excellent opportunity for an experienced customer-facing professional with a background in Customer Success, Account Management, Client Services or a similar role within a SaaS, technology or retail-focused business. \n \n What you will be doing \n\n • Build trusted, long-term relationships with your customer portfolio.\n, • Act as the trusted advisor and primary point of contact for your customers.\n, • Develop a strong understanding of each customer's business objectives and help them achieve success through Retail247's products and services.\n, • Coordinate with Product, Delivery and Support teams to ensure customers receive an outstanding service experience.\n, • Monitor customer health and proactively manage risks, issues and escalations.\n, • Prepare customer reports and insights to support service reviews and Quarterly Business Reviews.\n, • Communicate customer feedback, priorities and requirements to Product and Development teams.\n, • Identify opportunities for account growth through additional products, consultancy and services.\n, • Take ownership of customer issues through to resolution, engaging the appropriate teams where required.\n, • Undertake occasional travel to customer sites as required.\n\n \n Who We're Looking For \n We're looking for an experienced Client Services professional who is passionate about building long-term customer relationships and delivering exceptional service. \n You'll thrive in this role if you: \n\n • Have experience managing customer relationships within a client-facing role.\n, • Enjoy building trusted partnerships and helping customers achieve their objectives.\n, • Are highly organised and proactive in managing multiple priorities.\n, • Communicate confidently with stakeholders at all levels.\n, • Take ownership of customer outcomes and follow through on commitments.\n, • Have strong problem-solving skills and a commercial mindset.\n, • Are comfortable working collaboratively across multiple teams.\n, • Have an interest in technology and understanding how businesses operate.\n, • Are motivated by delivering measurable value and creating positive customer experiences.\n\n \n Required Skills and Experience \n Experience \n To be successful in this role: \n You will ideally have: \n\n • Experience in a client-facing role.\n, • Experience managing customer relationships and service delivery.\n, • Experience working within a SaaS, technology, consultancy or retail environment.\n, • A track record of building strong customer relationships and delivering excellent customer outcomes.\n\n Skills \n\n • Excellent written and verbal communication skills.\n, • Strong presentation and stakeholder management skills.\n, • Excellent organisation and time management.\n, • Ability to manage multiple priorities and deadlines.\n, • Strong commercial awareness and customer focus.\n, • Comfortable using Microsoft Excel and business systems including CRM Platforms.\n\n Personal Attributes \n\n • Proactive and self-motivated.\n, • Strong problem-solving and analytical skills.\n, • Relationship-driven and customer-focused.\n, • Collaborative team player.\n, • Takes ownership and accountability.\n, • Professional, resilient and adaptable.\n, • Passionate about delivering an exceptional customer experience.\n\n Desirable Skills and Experience \n\n • Retail industry experience.\n, • Experience using HubSpot or similar CRM platforms.\n, • Experience supporting software implementations or business transformation projects.\n, • Experience working within a SaaS or technology business.\n, • Experience delivering Quarterly Business Reviews (QBRs).\n, • Commercial experience identifying upsell or account growth opportunities.\n, • Experience engaging with senior stakeholders and decision-makers.\n\n \n Why Join R247? \n\n • Work with some of the UK's leading retail brands.\n, • Join a supportive and collaborative team.\n, • Hybrid working policy.\n, • Personal development opportunities.\n, • Performance-related bonus.\n, • Office-based gym.\n, • Team socials.\n, • Annual leave allowance.\n, • Pension package.\n, • Employee Wellbeing platform including Cycle to Work scheme.\n, • Access to private health insurance.\n\n \n This is a great business to work for and a brilliant role, apply today to avoid disappointment. \n \n Other roles you may have applied for: \n \n Customer Success Manager, Account Manager, Key Account Manager, Customer Service Executive, Customer Success Advisor

Role: Marketing & Communications Manager – Dartford \n Salary: £35k- £45k DOE \n WorkingHours: 08:30am- 17:30pm Monday to Friday \n Benefits: \n\n • Private medical\n, • Bonus up to 10% based on company and personal performance\n, • Holidays- 23 days + statutory increasing up to 25 days with service\n, • Onsite parking\n, • Electrical car charging points\n\n General overview: \n The Marketing & Communications Manager will be responsible for maintaining and enhancing the external brand presence using customer-facing communications. \n The role will ensure that all external communications, marketing collateral, website content, social media activity and customer-facing materials are professional, accurate, consistent and aligned with the brand. \n Working closely with the Sales, Commercial and Product teams, the Marketing & Communications Manager will review, create and coordinate content that supports customer engagement, promotes our products and services, and strengthens our market presence. \n Responsibilities: \n Brand Management \n\n • Act as a guardian of the brand.\n, • Ensure consistency across all external communications and materials.\n, • Maintain brand templates and marketing assets.\n, • Support the development of company branding initiatives where required.\n\n Marketing Collateral \n Create, update and maintain customer-facing collateral including: \n\n • Brochures\n \n, • Flyers\n, • Product guides\n, • Customer presentations\n, • Exhibition materials\n, • Promotional items\n, • Technical literature\n, • Ensure all materials are professionally presented, accurate and aligned with current branding guidelines.\n \n\n External Communications \n\n • Draft and coordinate external customer communications.\n, • Support the preparation of customer announcements, newsletters and business updates.\n, • Ensure all external communications reflect the brand and tone of voice.\n, • Review communications produced by other departments to ensure consistency and quality.\n\n Social Media \n\n • Coordinate and maintain social media presence.\n, • Create and schedule content across relevant platforms.\n, • Promote company news, product launches, exhibitions and customer success stories.\n, • Monitor engagement and recommend improvements to increase visibility.\n\n Website Management \n\n • Maintain and regularly update the website.\n, • Monitor website performance and identify opportunities to improve user experience, ensuring all information is accurate, relevant and up to date.\n, • Work with external website providers where required to implement improvements and updates.\n, • Ensure new products, services and company updates are reflected on the website in a timely manner.\n\n Internal Support \n\n • Support the Sales and Commercial teams with customer-facing materials.\n, • Assist with exhibitions, trade shows and industry events.\n, • Liaise with suppliers, designers and marketing agencies where required.\n, • Support company-wide communications projects as requested.\n\n Reporting \n\n • Monitor website traffic and social media engagement.\n, • Produce simple monthly reports on marketing activity and performance.\n, • Identify opportunities to improve customer engagement and brand visibility.\n\n The ideal candidate will have experience of: \n\n • Experience of working within a B2B marketing role, ideally within Electrical or distribution based industries\n, • Managing website content and updates.\n, • Producing professional marketing and communication materials.\n, • Coordinating social media activity.\n, • Working with external suppliers, designers or marketing agencies.\n, • Reviewing and editing written communications.\n, • Maintaining brand standards across multiple communication channels.\n\n It’s a bonus if you also have: \n\n • Experience within manufacturing, distribution, industrial or technical sectors.\n, • Experience using Canva, Adobe Creative Suite or similar design software.\n, • Understanding of SEO and website analytics.\n

Plant Manager North London | Service Focused Store Up to 33k salary ! \n Join a leading UK garden centre retailer and grow your horticultural career! \n Zachary Daniels Retail Recruitment is proud to partner with one of the UK's most respected garden and home retailers. We're looking for a passionate and knowledgeable Horticultural Manager to lead the plant and outdoor living department an amazing store in the local area. \n This is an excellent opportunity for an experienced horticulture professional to step into a key leadership role with a business known for high standards, expert service, and a loyal customer base. \n What We're Looking For: \n\n • \n A genuine passion for plants and horticulture - you're the go-to expert for everything green and growing. \n • \n Previous experience in a garden centre or plant retail environment. \n • \n Strong commercial acumen - you understand how to maximise sales while delivering excellent customer service. \n • \n A hands-on, motivational leadership style with experience managing and developing a team. \n\n Key Responsibilities: \n\n • \n Lead the horticulture department, ensuring exceptional plant quality, stock availability, and inspiring displays. \n • \n Drive commercial success by optimising product range, promotions, and layout. \n • \n Recruit, train, and lead a knowledgeable team passionate about customer service and gardening. \n • \n Maintain outstanding visual standards and ensure full compliance with health & safety policies. \n • \n Deliver an engaging and informative customer experience, sharing your plant knowledge and advice with enthusiasm. \n\n What's In It for You: \n\n • \n £33,000 plus benefits and reviewed regularly based on performance. \n • \n Join a well-established, customer-focused retailer during a time of growth and opportunity. \n • \n Work in a supportive environment where your horticultural expertise is truly valued. \n\n If you're a horticulture professional ready to take your career to the next level, we want to hear from you!Apply now with your full CV to be considered for this exciting opportunity. \n Zachary Daniels specialises in retail management and horticulture recruitment. \n BH36816

Product Marketing Manager - £65,000 - £75,000 - Hybrid (London) - Fintech Industry - 12-month FTC \n \n This is a 12 month FTC - ideally looking for someone to start end of August/September!! \n \n A leading eCommerce Tech business are looking to continue scaling their Product Marketing function as they are developing their brand identity across multiple categories. The company has doubled in size over recent years and has recently launched in new global markets. \n \n You will be the subject matter expert on all things Product and GTM and will own the strategy & execution of the product the roadmap for all lifecycle and triggered campaigns, identifying opportunities through data and insights. \n \n \n Key Responsibilities: \n\n • Collaborate with the wider team across product and marketing to optimise GTM strategies\n, • Drive the brands products and track the success metrics\n, • Use qualitative and quantitative data to inform the wider team of decisions\n, • Define how the product is developed in the market and how the business shares the message\n, • Deliver integrated campaigns across owned, paid, and CRM channels to drive awareness, adoption, and engagement\n\n \n Skills & Experience: \n\n • Strong experience across the full product marketing journey (end to end)\n, • Understanding across customer insight, product development and GTM strategy\n, • Industry experience within Fintech or regulatory industries\n, • Skilled in qualitative and quantitative customer research, with the ability to translate insights into action.\n\n *Rates depend on experience and client requirements

Kenneth Brian Associates is recruiting on behalf of a successful and growing business based in Croydon for an experienced and qualified Finance Manager. \n This is a hands on leadership role, ideal for a finance professional who enjoys taking ownership, working autonomously, and supporting the wider business. Managing a team of 8, you'll be responsible for overseeing the finance function while acting as a trusted business partner across the organisation. Key Responsibilities\n\n • Lead, mentor and develop a finance team of 8.\n, • Prepare monthly management accounts with insightful commentary.\n, • Produce annual budgets, forecasts and cash flow projections.\n, • Manage the year-end audit process and liaise with external auditors.\n, • Ensure compliance with IFRS and UK GAAP.\n, • Prepare and submit VAT returns across multiple group companies.\n, • Oversee cash flow and payment processes, ensuring suppliers are paid within agreed credit terms.\n, • Manage customer credit checks and credit insurance arrangements.\n, • Provide commercial and financial support across the business, answering a wide range of operational and financial queries.\n, • Work closely with sales, operations and senior management to provide accurate information on areas such as pricing, stock availability and inventory.\n, • Participate in customer meetings where financial input is required.\n, • Prepare presentations and financial information to support fundraising and strategic initiatives.\n, • Identify opportunities to improve financial controls, processes and reporting.\nAbout You\n\n, • Fully qualified accountant (ACA, ACCA or CIMA).\n, • Previous experience in a Finance Manager or similar senior finance position.\n, • Strong knowledge of IFRS and UK GAAP.\n, • Experience preparing management accounts, budgets and forecasts.\n, • Confident managing audits and dealing with external stakeholders.\n, • Proven people management experience, with the ability to lead and develop a team.\n, • Highly organised, proactive and able to work with minimal supervision.\n, • Comfortable operating in a fast-paced, hands-on environment where no two days are the same.\n, • Strong communication skills with the confidence to engage with colleagues, customers and senior stakeholders at all levels.\n, • Commercially aware with a practical, problem-solving approach.\n\n This is an excellent opportunity to join a growing business where you'll play a key role in both the day-to-day finance function and the wider commercial success of the organisation. If you're looking for a varied, autonomous position with genuine responsibility and the opportunity to make an impact, we'd love to hear from you.

HR People Partner – Healthcare Support Services \n Location: LondonSalary: up to £65,000 depending on experience + Benefits \n Field-Based | Regular Travel to Sites | Healthcare Sector \n Are you a commercially minded HR professional who thrives in a fast-paced operational environment? We're looking for an experienced People Partner to join our team, working closely with senior leaders to develop and deliver people strategies that drive engagement, performance, talent retention and business growth. \n This is a highly visible role where you'll act as a trusted advisor to leadership teams, helping shape workforce strategies while ensuring an outstanding employee experience across a diverse, geographically dispersed workforce. About the Role \n As a People Partner, you will collaborate with operational and senior leadership teams to understand business objectives and create people-focused solutions that support organisational success. You'll combine strategic thinking with hands-on HR expertise, providing expert guidance across the full employee lifecycle. \n Key responsibilities include: \n\n • Partnering with leadership teams to develop and deliver people strategies aligned to business goals.\n, • Providing coaching, challenge and support to managers on strategic and operational people matters.\n, • Building manager capability to create high-performing, engaged teams.\n, • Using people data and metrics to identify trends, inform decision-making and drive business improvement.\n, • Supporting talent, succession and workforce planning activities to ensure future capability.\n, • Leading employee engagement initiatives and creating forums that ensure colleague voices are heard.\n, • Working collaboratively with specialist HR teams to ensure effective delivery of HR programmes and processes.\n, • Supporting organisational change initiatives, including restructures, TUPE transfers and transformation projects.\n, • Providing guidance on complex employee relations matters when required.\n, • Partnering with Recruitment teams to develop regional resourcing strategies and attract top talent.\n, • Championing Equality, Diversity & Inclusion and supporting initiatives that create a truly inclusive workplace.\n, • Driving continuous improvement across HR processes, policies and ways of working.\n What We're Looking For \n We're seeking a proactive and forward-thinking HR professional who can build credibility quickly and influence stakeholders at all levels. Essential Experience & Skills \n\n • Proven success delivering people plans within a large, customer-focused, operational business.\n, • Strong HR generalist background across: \n \n, • Talent Management\n, • Talent Acquisition\n, • Learning & Development\n, • Reward\n, • Employee Relations\n, • Employment Law, including TUPE\n, • HR policy and shared services environments\n \n, • Strong commercial awareness and financial understanding.\n, • Excellent analytical skills, with the ability to turn people data into meaningful insight and action.\n, • Outstanding stakeholder management and relationship-building capability.\n, • A people-centred, innovative approach to HR.\n, • Passion for delivering an exceptional employee experience.\n, • Strong written and verbal communication skills.\n, • CIPD Level 5 qualified (or working towards qualification) or able to demonstrate equivalent knowledge and experience.\n, • Intermediate Microsoft Office skills.\n Our Leadership Behaviours \n We are looking for individuals who demonstrate: Can Do \n\n • Finds innovative and efficient ways to achieve goals.\n, • Makes confident decisions and performs well under pressure.\n, • Overcomes challenges and delivers results.\n Share Success \n\n, • Supports and develops others through coaching and constructive feedback.\n, • Encourages capability building and collaboration.\n Passion for Quality \n\n, • Sets high standards and focuses on delivering outstanding outcomes.\n, • Understands the commercial impact of decisions and prioritises effectively.\n Win Through Teamwork \n\n, • Builds positive relationships across the organisation.\n, • Shares knowledge openly and works collaboratively.\n, • Brings energy, commitment and enthusiasm to everything they do.\n Why Join Us? \n This is an exciting opportunity to make a genuine impact within a dynamic healthcare organisation. You'll play a key role in shaping people strategy, supporting leaders and helping create an environment where colleagues can thrive and deliver outstanding outcomes for those we support. \n If you're an experienced HR Business Partner or People Partner looking for your next challenge, we'd love to hear from you.

This role is being handled by Via, a secure hiring platform used by employers to review candidates. \n After applying, you will be invited to create your profile on the Via platform. Your profile stays anonymous until you match. \n \n \n £38,000–£50,000 + Quarterly Bonus + Share Options \n Hybrid – London SE1 (4 days in the office) \n Flexible Start Date \n \n Via is supporting a fast-growing HR technology business to recruit a Customer Success Manager to join its expanding commercial team. \n \n This is an excellent opportunity for an experienced Customer Success Manager, Account Manager or Client Relationship Manager who enjoys building long-term customer partnerships, driving account growth and delivering an outstanding customer experience. \n You'll take ownership of a portfolio of customers from onboarding through to renewal, helping clients maximise the value of the platform while identifying opportunities for growth. \n The Role \n \n As Customer Success Manager, you'll become the trusted advisor for your customers, ensuring they have a seamless experience from implementation through to renewal and expansion. \n Working closely with Sales, Product, Support and Operations, you'll build lasting relationships, proactively manage customer health and play a key role in reducing churn while driving revenue growth. \n \n This is a fantastic opportunity to join a growing technology business where you'll have real influence and plenty of opportunity to develop your career. \n \n Key Responsibilities \n\n • Manage customer relationships from onboarding through to renewal\n, • Build trusted relationships with key customer stakeholders\n, • Deliver successful onboarding and implementation for new customers\n, • Drive platform adoption and maximise customer engagement\n, • Monitor customer health, usage and satisfaction\n, • Identify renewal, upsell and cross-sell opportunities\n, • Conduct regular business reviews and customer meetings\n, • Resolve issues proactively and reduce churn risk\n, • Share customer feedback to help shape future product improvements\n, • Work closely with Sales, Support and Operations to deliver an exceptional customer experience\n\n \n What We're Looking For \n We're interested in candidates with experience in roles such as: \n\n • Customer Success Manager\n, • Senior Customer Success Executive\n, • Account Manager\n, • Client Relationship Manager\n, • Client Success Manager\n, • Customer Experience Manager\n, • Account Executive (post-sale)\n, • Partnerships Manager\n, • Recruitment Account Manager\n, • Client Services Manager\n\n \n You'll also have: \n\n • Experience managing customer relationships in a B2B environment\n, • A passion for building long-term client partnerships\n, • A commercial mindset with experience identifying growth opportunities\n, • Excellent communication and stakeholder management skills\n, • Strong organisational skills and the ability to manage multiple accounts\n, • Experience working with SaaS, HR technology or recruitment technology is highly desirable\n, • Knowledge of the recruitment or staffing sector would be advantageous\n, • A proactive, hands-on approach and the ability to thrive in a fast-growing business\n\n \n What's On Offer \n\n • £38,000–£50,000 basic salary\n, • Quarterly bonus\n, • Company share option scheme\n, • Hybrid working (4 days per week in the London office)\n, • 25 days annual leave\n, • Annual wellness allowance\n, • Season ticket loan\n, • Weekly Deliveroo lunch\n, • Monthly team socials\n, • Clear opportunities for progression within a growing business\n\n \n If you're passionate about building strong customer relationships, delivering exceptional service and helping clients succeed, we'd love to hear from you. \n \n \n Register your details on Via to progress your application. Create one profile and be matched to this role and other relevant opportunities, including roles advertised exclusively on Via.

Topps Tiles is the UK's number one tile retailer, renowned for our extensive range of high-quality tiles and exceptional customer service. With over 280 stores nationwide and a team of 1,600 dedicated experts, we're more than just a business - we're a community. Small teams with big ambitions who trust each other, celebrate success, and put the customer at the heart of everything we do... that's the Topps way.What We're Looking ForAs a Store Manager, you are the driving force behind your store's success. As the leader of the store team - and by using the Topps Sales Framework - you'll be fully accountable for delivering your store's sales performance, profit targets and exceptional operational standards.You'll inspire, coach and develop your team to create a performance-driven environment that consistently delivers operational excellence and an unrivalled customer experience. You'll build loyalty, grow relationships with customers, and ensure both trade and retail shoppers see Topps as their number-one destination.You're a confident communicator and a strong people leader. You've managed teams, driven commercial success and can clearly demonstrate where you've exceeded sales and profit targets.You know retail - and you know it well. You've had full P&L responsibility, consistently delivering impressive financial results while creating customer experiences that keep people coming back.What You'll Be DoingLeading, inspiring and coaching your store team, embedding a high-performance culture built on great service, strong sales behaviours and consistent operational standards.Taking full accountability for the store's commercial results - identifying opportunities, driving sales and ensuring both trade and retail targets are consistently met.Using the Topps Sales Framework to ensure the team delivers a customer-first, consultative approach that uncovers needs, offers the right recommendations and closes sales confidently.Developing your team through coaching and regular feedback, helping them excel in customer conversations, spot opportunities and deliver outstanding results.Leading by example on the shop floor, demonstrating what exceptional selling and service look like, and motivating the team through your actions.Maintaining exceptional operational standards, ensuring the store runs efficiently, safely and always presents an outstanding experience.What's In It for You?Competitive basic salarySales commission and bonusNo evening workChristmas Eve & Boxing Day offOngoing training, leadership development and real progression opportunitiesGenerous Staff DiscountAccess to our Benefits platform with a wide range of discounts from 100s of retailers.Bring your ambition, bring your leadership - and we'll give you the platform to shine.Click Apply today. The application should only take a few minutes if your CV is ready, and we'll be in touch ASAP to arrange your chat with the hiring managerDue to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.Think you know Topps Group? Think again.There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre.Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.TPBN1_UKTJ

Client Account Manager \n\n • £32,000 + Bonus\n, • Workplace pension scheme\n, • Gym membership\n, • Regular team events and a collaborative company culture\n, • Phone / Laptop provided\n, • Based in Chessington\n, • 28 days annual leave (including bank holidays)\n\n Role Overview \n The Client Success Lead is responsible for owning the end-to-end client experience within the business, with a primary focus on retention, growth, and satisfaction. \n You will manage client relationships, identify opportunities to improve performance and revenue, and ensure clients receive consistent, high-quality support. As the first hire in this function, you will also help shape processes and define the Client Success framework across the company. \n Working closely with internal teams, you will act as the voice of clients and play a key role in improving engagement, reducing churn, and driving long-term value. \n Key Responsibilities \n • Manage a portfolio of clients, acting as their primary point of contact and building strong, long-term relationships \n • Lead structured onboarding and offboarding processes, ensuring smooth transitions for all clients \n • Conduct regular check-ins with clients to review performance, goals, challenges, and growth opportunities \n • Act as the internal voice of clients, ensuring feedback and needs are communicated across relevant teams \n • Own client retention and proactively identify churn risks before they escalate \n • Develop and implement retention strategies to improve engagement and lifetime value \n • Monitor client health metrics, engagement signals, and performance trends to identify at-risk accounts \n • Design structured recovery plans for disengaged or dissatisfied clients \n • Analyse churn drivers and provide insights and recommendations to leadership \n • Identify and execute opportunities to grow client revenue through upselling and cross-selling services \n • Support initiatives that maximise client lifetime value and long-term account growth \n • Collaborate with internal teams to enhance monetisation opportunities for clients \n • Develop and maintain scalable client success processes, including onboarding, retention, and escalation workflows \n • Ensure CRM systems and client records are accurately maintained and regularly updated \n • Align internal delivery teams with client expectations, requests, and timelines \n • Provide structured weekly guidance and ensure client performance expectations are tracked \n • Track, analyse, and report on key performance metrics \n • Translate data into actionable insights and provide regular reporting to leadership \n • Manage client escalations with urgency, professionalism, and a solutions-focused approach \n • Coordinate across internal teams to resolve issues efficiently while maintaining strong client relationships \n • Ensure clear and consistent communication during all escalations and resolution processes \n Person Specification \n • 2+ years’ experience in Customer Success, Account Management, Client Management, Talent Management, or similar role \n • Proven ability to manage a portfolio of clients at scale \n • Strong track record in improving retention and reducing churn \n • Experience identifying upsell and growth opportunities \n • Strong analytical skills with experience using performance metrics (CSAT, NPS, LTV, retention, etc.) \n • Experience using CRM systems and project management tools \n • Excellent communication skills with confidence handling complex or challenging conversations \n \n Personal Attributes \n • Strong ownership mindset and accountability \n • Highly organised with excellent prioritisation skills \n • Commercially aware with a growth-oriented mindset \n • Calm and effective under pressure \n • Proactive problem-solver who anticipates issues early \n • Collaborative and team-oriented approach \n • Comfortable working in a fast-paced, evolving environment \n \n Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! \n \n Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. \n \n By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. \n \n Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Job Title: Resident Inclusion OfficerContract Type: Fixed term for 6 monthsSalary: £32,594.59 per annum Working Hours: Full time 37.5 hoursWorking Pattern: Monday to Friday 9am to 5pmLocation: Arlington House, Camden\n If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. \n Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.The difference you will make as a Resident Inclusion OfficerYou will ensure a consistent approach working with customers within Arlington improving access to meaningful activities, employment and training. The post holder will also develop peer support and improve customer participation within Arlington. The post holder will work closely with Arlington support staff and HCS Customer Partnerships Manager to ensure an integrated approach to customer’s access to opportunities both within Arlington and externally. About YouWe are looking for someone with: \n\n • Experience of providing and developing high quality, customer focused, value for money services and programmes that involve and empower customers to contribute to and scrutinise services and develop their communities\n, • Experience of successfully working with front line operational services in particular in leading and managing resident or customer consultation and focus groups.\n, • A real understanding of how to gather resident’s needs and be keen and skilled at developing a positive rapport with tenants, tenant’s representatives, stakeholders and partners. \n\n Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. \n Working with us, you’ll enjoy: \n\n • Competitive pay & generous pension \n, • 25 days holidays plus bank holidays\n, • Investment in your learning, personal development and technology\n, • A wide range of benefits\n\n Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. \n Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.Applications may close before the deadline, so please apply early to be considered.Role Profile \n\n • Ensure the effective delivery of the resident involvement within Arlington \n, • Liaise with HCS Customer Partnerships Manager to develop, implement and monitor the impact of the resident activities. \n, • Provide focus on implementing and monitoring of a menu of options for resident involvement, supporting and building relationships with the residents who are taking part in activities.\n, • Develop resident consultation forums and focus groups chairing or facilitating meetings, coordinating responses and improving customer experience.\n, • Developing peer groups within the hostel working closely with support team. \n, • Be the main contact with the social mobility team to ensure increased access to activities including employment and training. \n, • Lead on delivering resident coffee mornings, trips and activities\n, • Motivate and involve staff and volunteers in the delivery of all customer related activities. \n, • Communicate clearly at all levels, being responsive and caring and managing challenging conversations with calm and efficiency.\n, • Get to know residents, be the champion for your area taking responsibility for ensuring residents feel a part of One Housing and can get involved in a meaningful way. \n, • Support and build relationships with residents to meet their diverse needs and aspirations resulting in high levels of involvement, empowerment and satisfaction.\n, • Help to ensure our visions and values are promoted resulting in meaningful outcomes for residents \n, • Embrace IT systems to keep website, hub, databases and literature up to date and communicating effectively with a range of audiences, promoting OHG positively in all communication.\n, • Create better ways of working that drive efficiency, promote excellence and ensure value for money.\n, • Manage workloads effectively, balancing priorities and being able to complete new projects on time whilst maintaining a quality service.\n, • Work closely with external partners to ensure increased opportunities for customers. \n, • Support volunteer’s placements into the Arlington and take the lead on their development within the service. \nPerson specificationKnowledge, Skills and ExperienceEssential\n\n, • Have experience of providing and developing high quality, customer focused, value for money services and...\n

Store Manager – Vision Express Richmond \n Where leadership meets premium eyewear and med-tech innovation.Are you an experienced Store Manager looking for your next challenge? Join Vision Express Richmond and lead a team delivering exceptional customer experiences while driving commercial performance in a fast-paced retail environment. \n What You'll Do \n -Lead, coach and develop a high-performing team•Drive sales, KPI performance and business growth•Deliver exceptional customer service and create memorable experiences•Support your team through change and continuous improvement•Ensure operational excellence, compliance and store standards•Create a positive, engaged and performance-focused culture \n What You'll Get \n -£350 towards frames or designer sunglasses, with unlimited spend on lenses•33 days holiday with buy/sell options•Family & friends discounts plus free eye tests•Employee wellbeing support•Opportunities to support global vision through the OneSight Foundation \n Earn More at Vision Express \n As a Store Manager, you'll benefit from a competitive bonus scheme that rewards strong store performance. Your leadership will have a direct impact on results, customer experience and earnings. \n What We're Looking For \n -Proven success in a Store Manager role•Strong experience managing and improving KPIs•An energetic leader who thrives in a performance-driven environment•Confidence coaching, developing and motivating teams•Experience leading teams through change and driving improvement•Background in product-led retail or sales environments preferred•Optical experience isn't required – we'll provide all the training you need \n Why Vision Express? \n As a Store Manager at Vision Express, you'll receive industry-leading training, career development opportunities and the chance to build a rewarding long-term career with one of the UK's leading retail and med-tech businesses. \n Ready to become our next Store Manager? Apply now.

Ready to turn data into meaningful action? Can you spot opportunities for improvement where others see obstacles? Want to lead a culture of continuous improvement? \n \n Here at GXO, we are currently recruiting for a Continuous Improvement Manager to join our team in Greenford, supporting our customer, Waitrose. As a Continuous Improvement Manager, you will leave and develop the Continuous Improvement (CI) function and deliverables within the operation, providing management expertise, coaching and guidance on all CI activities. \n \n This is a full time, permanent on site position, predominately working Monday to Friday, 08:00 till 16:00. \n \n Pay, benefits and more: \n \n We’re looking to offer a salary of up to £55,000.00 per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts \n \n What you’ll do on a typical day: \n \n\n • Work with the operation teams to ensure end to end process flows, variation and data are understood to enable effective CI efforts\n, • Turn data analysis into insights that is timely, accurate and relevant, that can be used to drive positive actions across the site\n, • Capture and coordinate all continuous improvement projects, providing in the roll out of successful projects\n, • Liaise with senior management team to identify and achieve pre-determined target savings for the site through Value Stream Mapping and other activities\n\n \n What you need to succeed at GXO: \n \n\n • Certified Green Belt or working towards an equivalent qualification (training will be provided if working towards)\n, • Process orientation with a track record of implementing process improvements and controls within a supply chain environment\n, • Experience of working at a similar level and have knowledge of Lean and process improvement tools and techniques\n\n \n We engineer faster, smarter, leaner supply chains. \n \n \n GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. \n \n The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement

We are looking for a Card Payments Specialist to manage the strategic direction, operational performance, security, and ongoing development of the organization's payment ecosystem across two retail brands and approximately 800 locations. The role owns the end-to-end payment card infrastructure, including payment terminals, switching services, payment applications, loyalty integrations, mobile payment solutions, and associated vendor relationships.The successful candidate will act as the organization's subject matter expert for payment technologies and fintech solutions, ensuring secure, resilient, compliant, and commercially effective payment services while leading a small technical team and delivering key business initiatives. Payment Processing Expertise, Fintech Knowledge, Technical Architecture, Vendor Management PCI DSS & P2PE Compliance, Mobile Application Management, Loyalty Platform Management, Commercial Awareness \n Key ResponsibilitiesPayment Platform Ownership Own the end-to-end payment card processing environment across two brands and approximately 800 locations. Ensure high availability, resilience, performance, and security of payment services. Maintain responsibility for payment acceptance technologies including:Payment terminals, Payment switching hosts, Payment gateways, Acquiring integrations, Loyalty integrations, Mobile payment applications Manage strategic relationships with third-party suppliers responsible for Network services, Payment terminal provision and maintenance, Payment switching services, Service desk and support functions Define, monitor, and govern service level agreements (SLAs), KPIs, and contractual obligations. Lead supplier performance reviews and service improvement initiatives. Manage escalations and ensure timely resolution of critical incidents.Technical Leadership and Support Provide third-line technical support and expert-level troubleshooting for payment and loyalty systems. Act as the senior escalation point for complex incidents and service issues. Maintain operational procedures, technical documentation, and support models. Ensure compliance with industry standards, including PCI DSS and P2PE requirements.Team LeadershipProject and Change Management Lead the delivery of payment-related projects and strategic initiatives. Coordinate internal stakeholders, suppliers, and business teams to deliver successful outcomes. Manage project plans, risks, budgets, dependencies, and implementation activities. Support the introduction of new payment methods, technologies, and customer experiences.Requirements Definition and Solution Design Translate business requirements into detailed technical and functional specifications. Work closely with business, technology, security, and supplier teams to define solution architectures. Evaluate and recommend technology solutions that align with business strategy. Ensure solutions meet operational, security, compliance, and scalability requirements.Mobile and Loyalty Platform Management Own and manage two customer-facing mobile applications from a payment and technology perspective. Manage technical requirements and integrations for two loyalty platforms. Ensure seamless interaction between payment, loyalty, and customer engagement solutions. Drive enhancements to improve customer experience and business value.Security and Compliance Lead the implementation and ongoing management of Point-to-Point Encryption (P2PE) across the estate. Ensure compliance with PCI DSS and other applicable payment industry standards. Support security audits, assessments, and remediation activities. Maintain awareness of emerging threats and regulatory developments. Serve as the organization's subject matter expert for payment processing, card schemes, acquiring, terminal technologies, fintech solutions, and payment innovation. \n Required Experience Significant experience managing enterprise-scale payment processing environments. Strong understanding of card payment ecosystems, including: Acquirers, Payment gateways, Card schemes, Switching platforms and POS and payment terminal technologies Experience managing third-party service providers and technology vendors. Proven leadership experience managing technical teams. Demonstrated success delivering technology and business change projects. Experience translating business requirements into technical solutions. Experience managing mobile applications and customer-facing digital platforms. Strong incident management and problem-solving capabilities.* Experience operating within PCI DSS-regulated environments. \n Desirable ExperienceP2PE implementation experience. Knowledge of loyalty platforms and customer engagement technologies.Experience in large-scale retail, hospitality, fuel retail, or multi-site environments. Exposure to cloud-based payment platforms and API integrations. Project management certification (PRINCE2, PMP, Agile, Scrum). ITIL certification.PCI Professional (PCIP) or related payment industry qualifications.Payment Systems Manager, Payment Operations Manager, Head of Payments, Payments Technology Manager, POS & Payments Manager, Retail Technology Manager, Senior Product Manager - Payments, Payment Solutions Consultant, Payment Operations Lead, Payment Implementation Manager, Acquiring Manager, Senior Payments Specialist

Information Security & Cyber Security Manager \n \n Location: London (Hybrid) \n Reporting to: CTO \n \n The client \n \n My client is a profitable and fast-growing UK fintech on a mission to make financial services more accessible, transparent, and customer-centric. FCA Authorised and regulated, they specialise in responsible lending, using technology and data to deliver better outcomes for our customers while operating within a highly regulated environment. \n A business in scale-up mode — with a modern technology platform, an expanding customer base, and a clear ambition to build a market-leading lending proposition. With around 100 employees, they combine the pace and ownership of a startup with the discipline required in financial services. \n \n Role Purpose \n \n Responsible for the design, implementation, operation and oversight our information security and cyber security framework, including governance, cyber security, IAM, operational resilience, supplier assurance and regulatory compliance. \n You report directly into the CTO and have full ownership of this fintech's Info Sec and Cyber Security. You will also be this firm's first fulltime Info Sec lead, so setup of function and framework will be your responsibility. This is a rare opportunity for a fin tech this size. \n You will also have the opportunity to face off to all relevant business leads in the firm. \n \n \n Key Responsibilities \n \n • Information Security Controls & Governance \n • Information & Cyber Security Assurance \n • FCA Compliance & Regulatory Security \n • Identity & Access Management (Entra ID, Conditional Access, PIM, Intune, M365, AWS IAM) \n • Cyber Security Strategy & Risk Management \n • Cloud & Technology Security (AWS) \n • Third-Party Risk Management \n • Operational Resilience & Incident Management \n • Security Awareness & Culture \n • Penetration Testing \n \n \n Essential Skills and experience \n • Experience in Information Security, Cyber Security, Technology Risk or Security Governance \n • Experience in FCA-regulated financial services \n • Strong knowledge of ISO 27001, NIST and CIS Controls \n • Strong understanding of Microsoft Entra ID and AWS security \n • Experience conducting access reviews, risk assessments and supplier assurance \n • Excellent stakeholder management skills \n Success measures \n • Mature Information Security Management Framework \n • Robust access governance and certification processes \n • Stronger security controls across Microsoft 365, Entra ID and AWS \n • Improved operational resilience and regulatory compliance \n • Effective board-level security reporting \n \n \n Compensation \n \n Salary: £75,000 – £100,000 \n Benefits: Private health insurance

Assistant Store Manager \n Up to £38,000 basic + OTE £44,000 | Excellent Benefits | Career Progression \n We're recruiting for an ambitious Assistant Store Manager to join a successful, customer-focused business. This is an excellent opportunity for an experienced retail or customer service professional looking to take the next step in their management career. \n Working alongside the Store Manager, you'll help drive sales, lead and develop the team, and deliver an outstanding customer experience while supporting the day-to-day running of the site. \n Key Responsibilities \n\n • Happy work weekends\n, • Support the achievement of sales and performance targets.\n, • Coach, motivate and develop a high-performing team.\n, • Deliver exceptional customer service and resolve customer enquiries.\n, • Oversee daily operations, ensuring company standards are maintained.\n, • Analyse performance and identify opportunities to improve results.\n\n About You \n\n • Previous Assistant Manager or supervisory experience in retail, hospitality or another customer-facing environment.\n, • A proven track record in sales and customer service.\n, • A confident leader with excellent communication skills.\n, • Self-motivated, organised and commercially aware.\n, • Telesales experience is advantageous.\n\n What's on Offer \n\n • Up to £38,000 basic salary\n, • OTE £44,000\n, • Monthly bonus and commission\n, • 25 days holiday plus bank holidays and Birthday\n, • Career development and progression\n, • Team events and recognition awards\n\n If you're passionate about leading people, delivering exceptional service and driving commercial success, we'd love to hear from you.

Assistant Manager - Flagship Retail | Oxford Street, LondonSalary: Up to £47,000 + Monthly Bonus + Career Progression \n Looking for your next leadership move in one of London's highest-performing retail environments? \n We're recruiting for an exceptional Assistant Manager opportunity within a flagship Oxford Street location. This is a chance to join a business that genuinely invests in its people, develops talent from within, and creates a culture that employees consistently describe as rewarding, supportive and commercially ambitious. \n This is a fast-paced, high-turnover environment where leadership, team development and delivering an outstanding customer experience are at the heart of success. \n The Role \n As Assistant Manager, you'll play a key role in leading and developing a large in-store team while driving commercial performance across one of the UK's highest turnover locations. \n You'll work closely with senior leadership to deliver operational excellence, maximise sales opportunities and build a high-performing culture. \n Key Responsibilities \n\n • Lead, coach and motivate the store team to consistently achieve and exceed sales targets and KPIs\n, • Drive exceptional customer service standards through visible leadership on the shop floor\n, • Support day-to-day store operations and ensure seamless commercial execution\n, • Use sales data and commercial insights to identify opportunities and improve performance\n, • Develop and nurture talent through coaching, succession planning and performance management\n, • Collaborate with the Regional Sales Manager to build capability across the team\n, • Maintain high standards across both front and back-of-house operations\n, • Champion brand values and create an engaging customer and employee experience\n\n About You \n We're looking for an ambitious retail leader who thrives in high-volume environments and is passionate about people development. \n You'll ideally have: \n\n • Previous experience as an Assistant Manager, Deputy Manager or Store Manager within a flagship or high-turnover retail environment\n, • Experience leading large teams and delivering strong commercial results\n, • A track record of driving sales, profitability and customer experience\n, • Strong analytical skills with the ability to turn data into action\n, • Excellent communication and coaching ability\n, • A flexible and adaptable approach to changing business priorities\n, • Energy, positivity and a genuine passion for retail and leadership\n, • Previous London retail experience is highly desirable\n\n What's in it for you? \n Salary up to £47,000Monthly bonus scheme Clear progression opportunities as the business continues to expand across London Training and development opportunities Ongoing investment in your leadership development Join a business known for its strong culture and internal growth \n Ready to take the next step?Apply now with your most up-to-date CV to be considered for this exciting Assistant Manager opportunity on Oxford Street \n Assistant Manager - Flagship Retail | Oxford Street, LondonSalary: Up to £47,000 + Monthly Bonus + Career Progression \n BH36438

Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland—not that we’re bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are proud to be Great Place to Work certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence. \n We are looking for a Business Development Manager who is passionate about sales and wants to have a direct impact on the growth of a company that's really going places. This role will support the company in delivering high quality new business revenues at acceptable margins within the allocated region so that they meet and exceed their annual targets. The role requires proactive lead business generation, working effectively to develop long-term strategic alliances, development maintenance and growth of a robust sales pipeline and management of large-scale contract negotiations, closing new business with integrity and a service driven approach. \n The Role - Business Development Manager \n\n • Proactive development of new business opportunities\n, • Working effectively to develop long-term strategic alliances that deliver bottom line profit\n, • Development, maintenance and growth of a robust sales pipeline\n, • Effective management of large-scale contract negotiations and closing new business with potential customers\n, • Develop and execute a sales plan to meet or exceed sales goals\n\n What You Will Need in the role of Business Development Manager \n\n • Trained and experienced sales professionals - a minimum of 3 years experience in a BDM, B2B role, ideally selling products\n, • Strong organisational skills with a problem-solving attitude\n, • Confident to work independently\n, • Ability to improve performance through gathering and analysing information\n, • Excellent communication and interpersonal skills\n, • Strong team player, demonstrating ability to collaborate effectively cross-functionally and with customers\n, • You will be working within the sales team yet responsible for your own results. The role involves approaching businesses that may not have heard about Liquidline yet. As you grow in the role, you will also be expected to source your own leads and use your initiative in identifying the best people to approach\n\n What You Will Learn & What Liquidline Can Offer You \n Being a part of Liquidline is more than just a job - it's a chance to grow, develop and thrive! We are deeply invested in the success of our team and our comprehensive benefits package is designed to support, and reward our employees. The package includes, but is not limited too: \n\n • 25 Days Annual Leave + Bank Holidays: Extra time off to rest and recharge.\n, • Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs.\n, • Candidate Referral Program: Help grow our team and earn rewards\n, • Company Bonus Scheme: Celebrate success with us.\n, • Enhanced Sick Pay: Supporting you when you need it most\n, • Enhanced Parental Leave: Comprehensive support for your family journey\n, • Salary Sacrifice Pension Scheme: Save for your future with ease.\n, • Life Assurance & Income Protection (UK Only): Peace of mind for you.\n, • HSF Health Plan: Access affordable healthcare.\n, • YuLife Wellbeing Platform: One stop shop for wellbeing, rewards and support.\n, • Employee Assistance Programme: Mental health support, virtual GP services and more.\n, • Lunch on Liquidline & Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi Annual company conferences.\n\n Liquidline is a fast-growing, family owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there's never been a better time to join us! Our dynamic and innovative environment offers endless opportunities for personal and professional growth. \n We are proud to be an Equal Opportunities Employer, treating everyone with fairness, respect and appreciation. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together!

You will also receive an additional London allowance of £3,945. Step into the role of Aldi Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You'll inspire a positive, high-performing work environment while driving operational excellence, maintaining top-quality standards, controlling costs, and ensuring compliance. Your leadership is the driving force behind the store's success!Key Responsibilities• Lead your team to deliver exceptional customer service that consistently exceeds expectations• Drive KPI performance, consistently meeting challenging operational targets• Oversee the execution and supervision of in-store tasks to meet targets and standards• Recruitment for your team, leading them and fostering their growth and development• Handle customer complaints with professionalism and maintain compliance with health & safety standardsSkills & Experience• Extensive experience leading and inspiring high-perming teams in a fast-paced, lean environment• Proven track record in optimising operational efficiency through strategic time and cost management• Demonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligence• Commitment to delivering exceptional customer service and driving business results• Agile, visionary leader who can proactively embrace change with a results-driven mindsetOur Benefits•A market-leading salary package•An allowance of up to £3,945 depending on location •A flexible contract of 40 or 45 hours a week. Salary will be pro rata•25 days annual leave plus bank holidays, as well as the chance to purchase extra holidays through our holiday purchase scheme•26 weeks full pay following 1 year service for Maternity and Main Adopter Leave•Comprehensive training and ongoing development opportunities throughout your Aldi career•Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals.

Tender & Framework Sales Manager \n South Region | Hybrid Working \n At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernisation of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity. \n Are you an experienced sales professional who knows how to win business through competitive tenders, frameworks and strategic account development? \n We're looking for a commercially driven Tender & Framework Sales Manager to drive new business growth across our South Service division. This is an exciting opportunity for someone who enjoys identifying opportunities before they reach tender stage, building strong customer relationships and leading winning bid submissions. \n Working closely with the Sales Director, you'll combine proactive business development with bid and tender management to secure long-term lift maintenance contracts across both the public and private sectors. \n The Role \n You will be responsible for identifying, developing and securing new maintenance business through a combination of proactive sales activity, framework opportunities and competitive tender submissions. \n Working with internal stakeholders across Sales, Operations and Engineering, you'll manage the entire sales process from opportunity identification through to contract award and handover. Travel will be required for this role. \n Key Responsibilities \n\n • Proactively identify and develop new business opportunities across the South region.\n, • Generate sales opportunities through networking, relationship building, market research and prospecting.\n, • Build relationships with procurement teams, consultants, estates managers, FM providers and key decision-makers.\n, • Travelling to meet Clients on site.\n, • Monitor tender portals and procurement pipelines to identify upcoming opportunities.\n, • Develop a robust pipeline of future contract renewals and framework opportunities.\n, • Lead the complete bid process, including PQQs, ITTs, framework submissions and presentations.\n, • Produce compelling, customer-focused tender responses that maximise win rates.\n, • Coordinate technical, commercial and operational input to produce high-quality submissions.\n, • Develop competitive pricing strategies alongside commercial and operational teams.\n, • Lead tender clarification meetings, negotiations and customer presentations.\n, • Maintain accurate pipeline reporting, sales forecasts and tender activity.\n, • Ensure successful mobilisation and handover of awarded contracts.\n\n What We're Looking For \n\n • Proven success in business development, technical sales or bid management within a B2B environment.\n, • Demonstrable experience winning contracts through competitive tenders and framework agreements.\n, • Strong bid writing skills with the ability to produce persuasive, customer-focused submissions.\n, • Experience managing the full bid lifecycle from opportunity qualification to contract award.\n, • Commercially minded with excellent negotiation and influencing skills.\n, • Strong relationship builder with experience engaging senior stakeholders.\n, • Highly organised and able to manage multiple tenders and sales opportunities simultaneously.\n, • Self-motivated with a proactive approach to generating new business.\n, • Must hold a clean UK driving license.\n\n \n Why Join ORONA? \n We offer more than just a job — we offer long-term career development within a stable and growing company. \n \n What We Offer: \n\n • Attractive Salary: Competitive pay that reflects your skills and experience\n, • Company Car \n, • Commission\n, • Generous Holiday Allowance: Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidays\n, • Secure Future: Benefit from a pension scheme with increasing company contributions as you grow with us\n, • Peace of Mind: Life Insurance to support you and your loved ones\n, • Health & Wellbeing: Medical Cash Back Plan to help with health costs, plus access to 24/7 GP services\n, • Family-Friendly Benefits: Enhanced leave for family-related events and emergencies\n, • Support When You Need It: Employee Assistance Programme offering confidential support for personal or work-related challenges\n, • Eye Care: Eyecare vouchers to help keep your vision sharp\n, • Recognition for Longevity: Long Service Awards to celebrate your milestones with us\n, • Referral Rewards: Earn a Recruitment Referral Fee by helping us find top talent\n, • Continuous Growth: Ongoing Training & Development opportunities to support your career journey\n\n

We're working with an established and growing technology business looking to hire a Software Implementation Consultant to join their customer delivery team. This is an excellent opportunity for someone who enjoys working directly with customers to deliver successful software implementations from project kick-off through to go-live. \n You'll play a key role in ensuring customers adopt the platform successfully by managing implementations, configuring solutions, coordinating integrations, and delivering a seamless onboarding experience. \n The Role \n\n • Lead software implementation projects for new customers from discovery through to go-live.\n, • Gather business and technical requirements to understand customer workflows and objectives.\n, • Configure the software platform to meet customer requirements and best practices.\n, • Coordinate data migrations and system integrations where required.\n, • Work closely with internal Product, Engineering, Support, and Customer Success teams to ensure successful project delivery.\n, • Deliver customer onboarding sessions, workshops, and end-user training.\n, • Manage implementation timelines, milestones, risks, and stakeholder communication.\n, • Provide post-implementation support to ensure a smooth transition into ongoing customer success.\n\n About You \n We're looking for someone with: \n\n • Experience delivering SaaS or enterprise software implementations.\n, • Previous experience in an Implementation Consultant, Implementation Specialist, Implementation Manager, Professional Services, Solutions Consultant, Technical Consultant, or similar customer-facing role.\n, • Strong project management and stakeholder management skills.\n, • Experience gathering requirements and translating business needs into software solutions.\n, • Knowledge of software configuration, customer onboarding, integrations, or data migration.\n, • Excellent communication and presentation skills.\n, • A proactive, organised, and customer-focused approach.\n\n Desirable Experience \n\n • Experience working with CRM, ERP, HR, Finance, or other business software platforms.\n, • Exposure to APIs or third-party integrations.\n, • Experience within a fast-paced SaaS or technology environment.\n, • Familiarity with implementation methodologies or project delivery frameworks.\n\n What's on Offer \n\n • Competitive salary and benefits package.\n, • Hybrid working arrangements.\n, • Opportunity to work on varied implementation projects.\n, • Collaborative and supportive team environment.\n, • Ongoing learning and professional development.\n, • Clear opportunities for career progression within a growing technology business.\n\n If you have experience delivering successful software implementations and enjoy working with customers to bring technology solutions to life, we'd love to hear from you. \n Key words: Software Implementation, Implementation Consultant, Implementation Specialist, Implementation Manager, Implementation Engineer, Technical Consultant, Solutions Consultant, Professional Services, Professional Services Consultant, Customer Implementation, Customer Onboarding, Client Onboarding.

Account Manager (French Speaker) \n Location: Richmond, Surrey \n Job Type: Full-time, Office-based \n Hours: 9-5 with 4pm finish Fridays \n Salary: £60k-£80k plus OTE of £30-40k plus excellent benefits \n My client, and award winning company specialising in a niche SaaS market in Patent solutions, is seeking a new Account Manager due to being in a high growth stage and looking to enhance their team with a motivated and professional Account Manager. This role is crucial for maintaining and expanding their client relationships, ensuring the continued success in our sales and customer service efforts. \n Day-to-day of the role: \n\n • Generate sales among existing and new client accounts globally, including upselling and cross-selling.\n, • Serve as the primary and responsive point of contact for an assigned portfolio of clients in person and on the phone\n, • Develop and maintain long-term relationships with accounts, ensuring consistent service across the organisation.\n, • Ensure clients receive requested products and services in a timely fashion.\n, • Communicate client needs and demands to the IT and Support teams.\n, • Forecast and track client account metrics, identifying trends or concerns.\n, • Manage projects within client relationships to meet company goals.\n, • Identify opportunities to grow business with existing clients through a consultative approach\n, • Coordinate with staff members working on the same account to ensure consistent service.\n, • Service multiple clients concurrently, often meeting tight deadlines.\n, • Maintain records of client contracts, documentation, and all communications within HubSpot.\n, • Travel to client locations for business meetings, conferences, and trade events.\n\n Required Skills & Qualifications: \n\n • Degree level education or equivalent. \n, • Fluent French\n, • Must have experience in a SaaS role; Intellectual Property/Patent Solutions/Trademark solutions?\n, • Excellent computer skills, including proficiency in Outlook, PowerPoint, Word, and Excel.\n, • Eligible to work in the UK\n, • Ability to travel to conferences and client locations in the UK and overseas, including travel outside work hours and at weekends.\n\n Benefits: \n\n • Competitive salary and performance-related incentives.\n, • Opportunities for professional growth in a multi-cultural and dynamic environment.\n, • Participation in industry conferences and events.\n, • Office-based role with travel opportunities.\n\n How to apply: \n To apply for the Account Manager position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role. Ensure your application demonstrates your ability to perform in a high-growth environment and your commitment to maintaining high standards in client relationship management. \n This role is an excellent opportunity for a professional looking to further their career in a globally recognized company with significant growth potential \n

As the Customer Success Manager within the Network Services Team, you will lead the day-to-day account management and existing relationship with a large Banking client. This client spans over 50 countries globally with two teams based in the UK and in India supporting the client successfully ensure that all critical infrastructure is in place and continually updated. \n Client Details \n My client does amazing things with data and technology. They are experts in all things across the spectrum of IT, Network, NetDevOps and Security Infrastructure and have a deep track record in architecting, designing, building and automating some of the UK's largest Enterprise and Data Centre environments. \n As part of the wider team you will be joining 1,500 people working in over 50 markets globally. \n Their people are what really make them different. They are a growing and dynamic group of business analysts, architects, solution designers, engineers and commercially savvy business development consultants who also provide thought leadership and creative thinking. They are passionate, progressive and unafraid of challenge; their mission is to use data-driven insight to make a commercial difference. \n Description \n As the Customer Success Manager, the main role will consist of nurturing the client, continue to cement the relationship across the bank, while delivering strategic recommendations to further deliver solutions that add value at every step. \n You will be supported to write winning proposals, the ability to have a voice to influence and shape various propositions and how the company approach their work and to support the client's needs. Here are some of things you'll be achieving in your role: \n\n • Be the day-to-day contact for our key client ensuring we are proactively meeting our client needs, thinking about ways we can help them and opportunity spotting\n, • Work on broadening key stake holder relationships (depth and breadth)\n, • Be on site with the client at least 3 days a week\n, • Escalation of opportunities and challenges to ensure we are providing best in class service and support at all times\n, • Liaising with the new business manager to ensure we are spotting and creating opportunities\n, • Utilising personal and industry contacts (using a wide range of tools such as Linked-In Sales Navigator) to raise the company's profile and generate interest in our solutions, securing meetings, presentations, and subsequent proposals with the sales lead\n, • Work with the Chief Architects and Marketing department to tailor and/or create additional product proposition and sales collateral as well as ensure internal and external communications and go-to-market plans\n, • Ensure we are forecasting accurately and reporting on activities, issues and opportunities\n, • Rigorous focus on process ensuring regular monthly and quarterly account management meetings, as well as championing continuous improvement opportunities\n, • Interface with the Service Delivery Manager and Practice Manager to ensure accurate handover of delivery and handover of the overall delivery process as required as any new products or partnerships become established\n, • Understand the company's solutions to help educate and inform our client\n, • Support key RFP's, bids, and contracts to support the sales operations process and efficient close of contracts.\n, • Targets will be based on retention of and growth in existing client business streams. The new business lead will be responsible for up-sell of new opportunities.\n, • Most important of all is to always adhere to the company's Core Values - transparency, honesty, and integrity - we always do the right thing and what's best for our clients\n\n Some of the specific challenges you will help the client solve are: \n\n • Architect & Design Secure Enterprise IT Networks\n, • Identify & Supply appropriate technologies for their network environments\n, • Maintain & operate complex networks both on & off client premises\n, • Provide full suite of life-cycle managed services to meet the in life demands of their networks\n, • Consult, Design & Deploy leading automation solutions\n, • Provide Business Process & Service Design consultancy\n\n Profile \n The successful Customer Success Manager candidate will have the following qualities/experiences: \n\n • Strong listener with the ability to play client problems back to the business\n, • Persistent\n, • Commercially confident\n, • Willing to learn, be challenged and a desire to grow and develop\n, • High levels of personal motivation\n, • Excellent written/verbal English\n, • Excellent presentation and communication skills (both verbal and written)\n, • Ability to uncover and numerate business issues\n, • Knowledge of, or interest in, the specific client sector (financial services)\n, • Detailed knowledge of Network Services/IT\n, • Results driven with a professional approach to account management and a successful track record\n, • Ability to plan and think ahead and communicate the vision effectively.\n, • Strong verbal communication and interpersonal skills, with the ability to and build rapport quickly both over the phone and in person\n, • Exceptional organisational skills and attention to detail\n, • Ability to thrive in a fast-paced, target-driven environment\n, • Team player with a strong desire to contribute to a collaborative culture\n, • Tech-savvy with experience in CRM systems (preferred but not required)\n\n Job Offer \n Salary of £55-65k basic + £20k OTE \n Flexible working - 3 days/week on site with the client \n Benefits: \n\n • Pension contributions up to 5% (matched by employee and employer)\n, • Life Insurance\n, • Personal Accident Insurance\n, • Private Health Insurance from 2nd anniversary\n, • Health and Well-being Plan\n, • 25 days annual leave\n, • Working abroad policy\n, • Competitive paternity and maternity leave policies\n, • Sickness & Disability income protection from 3rd anniversary\n, • On site gym membership\n, • Training & Development/Annual Reviews\n

Exciting New Part Time Product Manager opportunity! As part of a small, dynamic team, you will bring a strong work ethic and a hands-on approach to everything you do. You will take pride in delivering high-quality work, have exceptional attention to detail, and be comfortable taking ownership of projects from concept through to completion. The successful candidate will be proactive, adaptable, and thrive in a fast-paced environment where individual contributions have a direct impact on the success of the business.This role is ideally suited to someone with a strong background in escorted tours and private group travel, with a proven track record of developing and managing bespoke travel programmesThe Role: Work closely with the Head of Product to plan and manage the product pipeline, ensuring the appropriate balance between packages developed by us and those sourced through third-party partnerships. Develop and maintain product pipelines and schedules from concept through to launch, including the pricing and commercial viability Ensure the ongoing delivery of an engaging, competitive, and diverse product portfolio that aligns with the needs of our partners and expert audiences, while supporting the achievement of business sales targets Build, maintain and strengthen supplier relationships including negotiating the best rates and arrangements for our customers Secure and manage product allocations, monitor availability, and source suitable alternatives when required. Collaborate closely with internal departments to deliver products in line with agreed deadlines and provide timely responses to sales and marketing-related queries. Identify, engage and contract expert talent for relevant packages, ensuring all supplier and expert agreements are fully executed and according to company's standards Monitoring performance of our in house product and manage yield, profitability and pricing with support from the Head of Product Maintain high operational standards by reviewing customer feedback, analysing trends, and implementing improvements to enhance the customer experience Ensure all product content is accurate, up to date and aligned with brand and commercial requirements Effectively manage internal and external stakeholder relationships, fostering collaboration and ensuring successful product delivery. Other duties as required; flexibility is imperative in our small, fast-growing business Skills Required: Minimum of 2 years product development and contracting experience within a tour operator, cruise operator, or similar travel business, ideally in escorted touring OR a minimum of three years' experience in a 'front line' sales role that included working directly with DMCs and suppliers on the creation of itineraries Proven experience developing travel products for specific demographics, affinity groups, or special-interest audiences Operational experience within the travel industry Strong commercial thinking with the ability to identify and capitalise on revenue-generating product opportunities A quick-thinking, creative problem solver who continually seeks efficiencies and process improvements Exceptional organisational and administrative skills, with strong attention to detail Excellent interpersonal and relationship-building skills, with the ability to engage effectively with stakeholders at all levels, both internally and externally. A passion for fostering an open, positive, and collaborative company culture Highly organised, with the ability to manage multiple priorities, work accurately, and meet strict deadlines Self-motivated, adaptable, and capable of working independently with minimal supervision Comfortable working remotely and able to learn and adapt in a virtual environment. Existing supplier relationships and industry contacts within the travel sector would be advantageousThe Package: Salary £30,000 - £39,000 (Pro rota) This role is a part-time (maximum of 32hrs a week), mostly remote role with the requirement of one office day a month (London and/or Woking, Surrey) and ideally working 5 days a week between the core hours of 10am to 3pm. Candidates will need to be based in the UKInterested:* If you are interested in the above vacancy, please click 'APPLY' or email

\n We are seeking an experienced Service Delivery Manager to join our client in a key account management role, overseeing the successful delivery of technical services across two major customer accounts. \n This is not a business development or new business position. Instead, you will focus on building strong, long-term client relationships, ensuring contractual commitments are met, and delivering an exceptional customer experience. \n Working closely with internal teams and customers, you will combine commercial awareness with operational excellence to ensure service performance aligns with contractual obligations. You will monitor KPIs, manage Service Level Agreements (SLAs), identify opportunities for service enhancement, and present solutions that add value to your customers. About You\n The successful candidate will ideally be degree educated and have previous experience within a technical service environment, managing high-value customer accounts with fixed contractual agreements. \n You will possess exceptional attention to detail, with a thorough understanding of contractual documentation and the ability to quickly interpret contractual clauses to ensure compliance and effective service delivery. \n As the role involves regular visits to customer sites, you should be comfortable travelling as required. Key Responsibilities\n\n • Develop and maintain strong, long-term relationships with key customer stakeholders.\n, • Act as the primary point of contact for your allocated accounts.\n, • Manage Service Level Agreements (SLAs) and ensure contractual obligations are consistently achieved.\n, • Monitor service performance against agreed KPIs and identify areas for improvement.\n, • Conduct regular customer review and performance meetings.\n, • Prepare and present detailed service and performance reports.\n, • Identify, investigate and resolve customer issues in a timely manner.\n, • Escalate complex issues to the appropriate internal teams and ensure effective follow-up through to resolution.\n, • Track outstanding actions and drive them to completion.\n, • Identify opportunities to enhance existing services and support account growth.\n, • Develop and present commercial proposals aligned to customer requirements.\n, • Drive continuous process improvement to enhance service quality and operational efficiency.\nCandidate Profile\n To be successful in this role, you will demonstrate: \n\n • Previous experience in a Service Delivery, Technical Account Management or Customer Success role.\n, • Experience managing technical services within a contractual or SLA-driven environment.\n, • Excellent commercial awareness and customer relationship management skills.\n, • Strong analytical and problem-solving abilities.\n, • Outstanding organisational skills with meticulous attention to detail.\n, • Excellent written and verbal communication skills, including presentation experience.\n, • The ability to build credibility with both customers and internal stakeholders.\n, • A proactive approach with a focus on continuous improvement.\n\n

Candidate Opportunity BriefPosition: Head of Programme Reporting to: Managing Director, UK & EuropeConfidentiality: N/A \n Ford & Stanley Executive Search (Part of the Ford & Stanley Talent Services Group) are a leading Executive search and talent advisory firm specialising in the following sectors: \n\n • Rail & Transportation \n, • Civils & Construction \n, • Manufacturing & Supply Chain \n, • Technology & Cyber Security \n, • Logistics & Intermodal Freight \n, • Defence \n\n Our search directors, search consultants and in house research team specialise in retained opportunities at the highest level of organisational leadership and management. \n Our success is based upon a blend of trust-driven relationships, robust market knowledge, and working practices that ensure the best possible alignment of organisational need with experience and personal ambition. \n Working with business leaders on bespoke assignments for over a decade, we understand exactly what our customers expect from an executive search and talent advisory service - whether there is a pressing business need for an executive interim or that of a long-term permanent appointment - Ford & Stanley Executive Search provide the solution. \n Below you will find a 'Candidate Opportunity Brief' developed from notes taken during the scoping meeting (Situational Discovery) held between the Research Manager of Executive Search & Head of Executive Search and the Managing Director & Business Development Director of UK & Europe. \n This brief is designed to give candidates a deeper insight into the opportunity inherent within the role, the challenges the role presents, and provide access to the detail that sits behind the job specification. \n Challenges expected within the first 12 months include: \n\n • Remotely dispersed team: It's worth noting that a good portion of the delivery team are based in Australia and as such, the incoming Programme Manager will need to proactively build relationships.\n, • Market disruption: The products and services that our client offers are relatively new to the market and whilst they have had considerable early success there is still a high degree of education needed with the customer.\n, • Onboarding: Due to the nature of the business onboarding can at times be difficult.\n\n Key deliverables within the first 12 months include: \n\n • Secure the additional 1-year extension for the contract taking it through to Dec 2028.\n, • Evidence the building of strong relationships with both internal stakeholders and customer stakeholders.\n, • Ensure the renewal of the contract.\n\n Essential Hard Skills (Skills & Experience) \n Essential Soft Skills (Attributes & Behaviours) \n Working Arrangements & Location: \n\n • Our client offers a flexible approach to working with options such as home office / hybrid working available and flexible hours due to their global portfolio of customers, working hours can vary. The office is in London.\n\n Ford & Stanley Executive Search Pre-Submission Process: \n\n • First Engagement: A short engagement and introductory conversation to position the opportunity, gauge candidate early interest level and arrange a time and date for a more detailed discussion. NDA sent (if applicable) upon receipt of signed NDA - Candidate Opportunity Brief shared.\n, • Candidate Discovery: An open, conversational and consultative discussion where candidates and executive search consultant explore and discuss the opportunity brief. Candidates are assessed on their suitability for t\n

Are you a natural leader with a passion for people, performance, and customer service? \n Do you thrive in a fast-paced customer environment where you can make a real difference in your community? If so, we’d love to welcome you to H&T as a Store Manager. \n At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. \n We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague. \n ?? Salary: £33,500 per annum (Includes London Weighting Allowance)* \n ?? Location: East London \n ?? Job Type: Full Time \n Flexibility: Full flexibility from Monday to Sunday is required. \n *The opportunity to earn up to £4,000 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs \n About the Role \n As a Store Manager, you will lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards. You’ll be responsible for achieving financial targets, developing your team, and creating a positive, inclusive store environment where colleagues feel motivated, well-trained, and proud of their role. No prior experience with Pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role. \n Key Responsibilities \n\n • Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day\n, • Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi-skilled and customer-focused\n, • Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs\n, • Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment\n, • Drive performance, control costs, and identify growth opportunities to ensure consistent profitability\n, • Collaborate with the wider regional team, sharing best practices and supporting overall business success\n, • Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues\n\n Click here to view the full Job Description. \n STORE MANAGER JOB DESCRIPTION \n Watch our short video on a day in the life of a H&T store to see what it's like to work at H&T. \n A DAY IN THE LIFE OF A H&T STORE \n What We’re Looking For \n\n • A passion for high standards and delivering exceptional experiences for both customers and colleagues\n, • Strong verbal and written communication skills\n, • Proven ability to lead, motivate, and develop a team\n, • Previous experience as a Store Manager or Remote Manager in a Financial Services or customer-facing environment\n, • Multilingual skills are a bonus - due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required\n\n What We Offer \n At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression. \n We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include: \n\n • 30 days of holiday (including bank holidays), rising to 33 days with length of service\n, • Flexibility to buy or sell holiday days to suit your lifestyle\n, • Access to a private healthcare plan\n, • Cycle to work scheme and season ticket loans\n, • Preferential currency exchange rates\n, • Generous staff discounts – up to 25% off jewellery and high-end watches\n, • Incentive schemes to reward your achievements\n, • Exclusive discounts at leading retailers via our employee perks portal\n\n Lead with purpose. Inspire your team. Make a difference. \n Apply now to join H&T and take the next step in your leadership journey.

Wholesale International Sales Manager - Sporting Brand \n Up to £60,000pa + Company BenefitsUK & USA Markets \n Zachary Daniels Retail Recruitment is delighted to be partnering with a prestigious sporting brand in the recruitment of an International Sales Manager. This is an exciting opportunity for an experienced wholesale sales professional with a background in cycling, motorsports, sportswear or sporting goods to join a growing international business and play a key role in driving commercial success across the UK and USA markets. \n The Role \n As International Sales Manager, you will be responsible for developing and executing the B2B wholesale sales strategy, driving revenue growth and strengthening partnerships across key international markets. Working closely with senior stakeholders, you will identify new business opportunities, expand distribution channels and support the continued growth of the brand globally. \n Key responsibilities include: \n · Driving wholesale sales growth across the UK and USA markets \n · Developing and nurturing relationships with existing and prospective wholesale partners \n · Arranging and conducting sales appointments, presentations and account reviews \n · Identifying new market opportunities, territories and routes to market \n · Analysing sales performance, market trends and customer data to inform commercial decisions \n · Collaborating with internal teams to deliver successful product launches and sales initiatives \n · Attending international trade shows, industry events, conferences and range review meetings \n · Representing the brand and acting as a key ambassador within the industry \n \n Reporting directly to the CEO, you will work collaboratively with the Marketing Manager, Head of Sales and Operations Manager as part of an established and high-performing head office team. \n The Candidate \n The successful candidate will possess proven international wholesale sales management experience gained within the sportswear, cycling, motorsports or sporting goods sectors. You will have a strong commercial mindset, a passion for building relationships and a demonstrable track record of delivering sustainable sales growth. \n You will also possess: \n · Proven experience developing and implementing successful wholesale sales strategies \n · Strong negotiation, presentation and account management skillsExcellent analytical and commercial awareness with the ability to interpret sales and market data \n · Experience managing key stakeholder relationships both internally and externally \n · A collaborative and proactive approach with exceptional organisational skills \n · A strong understanding of international wholesale markets and distribution channels \n · The flexibility and willingness to travel internationally to attend trade shows, events and customer meetings \n \n The Package \n This is a fantastic opportunity to join a market-leading sporting brand during an exciting period of growth. In return, the business offers a competitive salary of up to £60,000pa, an attractive benefits package and the opportunity to work within a collaborative and passionate team environment while contributing to the brand's continued international success. \n BH36656

\n \n \n \n \n Your Company: A well-established hospitality organisation is partnering with NET Recruit to appoint a General Manager on a permanent basis for one of its high-profile London venues. This successful hospitality business operates a portfolio of busy food and beverage venues, delivering exceptional customer experiences within vibrant and fast-paced environments. Renowned for its commitment to quality service, operational excellence and employee development, the organisation continues to invest in its people and venues to drive long-term success. This is an exciting opportunity for an experienced hospitality leader to take ownership of a thriving venue, overseeing all aspects of operations while driving commercial performance, team development and outstanding guest experiences.Your Role and Responsibilities:While in this position your duties may include but are not limited to:\n \n • Overseeing the day-to-day operation of the venue, ensuring efficient and seamless service delivery at all times\n, • Leading from the front during peak trading periods, providing visible leadership and operational support\n, • Delivering exceptional customer service standards and ensuring consistently high levels of guest satisfaction\n, • Maintaining a safe, clean and welcoming environment in line with company standards and regulatory requirements\n, • Managing venue opening and closing procedures and ensuring operational readiness\n, • Completing accurate daily and weekly cash reconciliations and financial administration\n, • Monitoring sales performance, labour expenditure and operational costs to maximise profitability\n, • Analysing key business metrics and implementing initiatives to enhance revenue generation and service standards\n, • Managing stock control procedures, conducting regular stock takes and minimising wastage and discrepancies\n, • Developing strong supplier relationships and overseeing ordering processes\n, • Maintaining excellent cellar standards, including stock rotation, quality control, line cleaning and storage management\n, • Recruiting, training and developing a high-performing front and back-of-house team\n, • Conducting regular coaching sessions, performance reviews and team development activities\n, • Leading team meetings and ensuring all staff receive relevant operational and compliance training\n, • Ensuring full compliance with licensing legislation, food safety requirements and health and safety regulations\n, • Maintaining robust HACCP procedures, food hygiene standards and due diligence documentation\n, • Supporting continuous operational improvements to enhance both customer experience and business performance\n What You Will Need To Apply:\n \n, • Proven experience operating as a General Manager or within a senior management position in the hospitality sector\n, • Strong understanding of pub, bar or hospitality venue operations\n, • Experience managing high-volume customer-facing environments\n, • Excellent leadership, people management and communication skills\n, • Strong commercial awareness with the ability to manage budgets and drive profitability\n, • Experience overseeing cash handling, stock management and cellar operations\n, • Sound knowledge of food safety legislation, health and safety requirements and licensing regulations\n, • Understanding of Environmental Health Officer (EHO) standards and compliance expectations\n, • Personal Licence Holder status would be advantageous\n, • Food Safety Level 2 or Level 3 certification would be beneficial\n, • Strong organisational skills with the ability to prioritise effectively in a fast-paced environment\n, • A proactive and hands-on management style with a passion for delivering exceptional hospitality experiences\n What You Will Get In Return:The successful candidate will receive a competitive salary package of up to £50,000 alongside bonus earning potential and a range of employee benefits. The organisation is committed to creating a supportive and collaborative working environment where employees are empowered to develop their careers. Ongoing training, professional development opportunities and clear progression pathways are available for ambitious hospitality professionals looking to advance within a growing business. This represents an excellent opportunity for an experienced hospitality manager seeking a rewarding leadership position within a successful and customer-focused organisation, where they can make a significant impact on both team performance and commercial success.To investigate this role further, please do not hesitate to contact:Phoebe Jones - Recruitment PartnerM: E: \n \n \n \n \n

Thinking About a Career Change? Why Not Choose HR? \n If you've reached a crossroads in your professional life and are looking for a fresh start in a people-focused, rewarding industry then Human Resources might be exactly what you’re looking for. \n Many of our candidates come from diverse professional backgrounds retail, customer service, administration, healthcare, education, hospitality, and more. What they all have in common is the desire to do meaningful work, support others, and build a stable, long-term career. \n Our HR Career Change Programme \n We specialise in helping individuals transition into HR—starting with recognised qualifications and ending with real job opportunities. \n Whether you're working full-time, part-time, or in between roles, our online learning and personalised recruitment support can help you make a successful move into the HR profession often in just a few months.Please note that this is a training course and fees apply. \n Why Human Resources? \n The HR profession is growing steadily across all sectors. As businesses put more focus on employee wellbeing, development, and company culture, skilled HR professionals are more important than ever. \n Even entry-level roles in HR offer strong salaries, clear progression routes, and opportunities to specialise over time (in areas like learning & development, recruitment, employee relations, and more). \n Here are typical UK salaries at various stages of the HR journey: \n\n • HR Administrator - £27,000+\n, • HR Assistant - £30,000+\n, • HR Officer - £35,000+\n, • HR Advisor - £38,500+\n, • HR Manager - £55,000+\n\n And with hybrid and remote roles increasingly common in HR, the flexibility is there too. \n How It Works - Your 3 Step Journey Into HR \n Step 1 - CIPD Level 3 Certificate in People Practice \n The CIPD Level 3 Certificate in People Practice is the industry-standard entry point into Human Resources. It's assignment-based (no exams), and is delivered fully online with expert tutor support. \n\n • Accredited by the Chartered Institute of Personnel & Development (CIPD)\n, • Covers recruitment, employee relations, HR systems, and more\n, • Complete in approx. 10-12 weeks at your own pace\n\n This course not only boosts your employability—it also gives you the confidence and credibility to take the leap into a new industry. \n Step 2 - Tailored Recruitment Support \n Once you're qualified, our Recruitment Support Team will help you translate your background and new qualification into real job opportunities. \n We’ve been helping career changers break into new roles since 2007—and our 4.8 Trustpilot rating shows how serious we are about your success. \n You’ll get: \n\n • A professionally written, HR-focused CV\n, • Job-matching advice tailored to your experience and location\n, • Application support, interview prep, and mock interviews\n, • Ongoing 1-to-1 guidance to help you land your first HR role\n\n Step 3 - Start Your New HR Career \n Most of our candidates secure their first HR job within 3-6 months of qualifying—and often sooner if they’re based near a major town or city. \n And to give you confidence, we offer a Money Back Guarantee:If we can’t help you secure a role within 12 months of passing your qualification, we’ll refund your training fees. \n Flexible, Affordable, Achievable \n To make things easier, we offer flexible payment options to spread the cost of your training over 12 months—so you can get qualified without financial pressure. \n Ready to Make the Change? \n Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer your questions and help you take the first step towards a new, rewarding career in Human Resources.

20 hours per week including some weekend working \n Aged 21 and above: £13.35 per hour plus personal sales commission \n Aged 20 and below: £11.39 per hour plus personal sales commission \n Topps Tiles is the UK’s number one tile retailer, renowned for our extensive range of high-quality tiles and exceptional customer service. With over 300 stores nationwide and a team of 1,600 dedicated experts, we’re more than just a business—we’re a community. Small teams with big ambitions who trust each other, celebrate success, and put the customer at the heart of everything we do, that’s the Topps Tiles way. \n What makes a job at Topps Tiles a retail career like no other? \n Working in retail as a Topps Tiles Sales Assistant really is unlike any other retail job. As a valued member in a small team, you’ll help our customers visualise their projects, helping them to find just what they’re looking for to make their tiling project happen. \n A sales assistant at Topps’ is more than just sitting at a till. As one of our service specialists you’ll gain valuable sales skills, supporting our customers whilst driving revenue for the store. \n And, unlike other retail assistant jobs, you won’t need to work late evenings, and you’ll get 3 days off over Christmas. \n That’s not to mention the commission you’ll earn on each sale you help make happen in store. \n\n • You’ll build long standing relationships with our regular trade customers,\n, • Use your creativity to inspire customers, helping them to pick the right design and style choices.\n, • Gain product knowledge to give valuable advice for trade and retail customers to get them the best products they need.\n\n The best bit? You don’t even need to know anything about Tiles, or Retail! \n If you’re outgoing, friendly, have a positive attitude and don’t mind lifting a few heavy boxes of tiles, then you’re just the person we want to talk to. \n So, that’s a competitive basic salary, sales commission, no evening, Christmas Eve or Boxing Day working, plus; training, development, and promotion opportunities for your longer-term career goals. \n You’ll love working for Topps and we can’t wait to hear from you. \n Click apply, today, our application process should only take you a few minutes if you have a CV ready to go and we’ll be in touch ASAP to arrange your chat with the hiring manager. \n Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those 18 or over. \n Think you know Topps Group? Think again. \n There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre. \n Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.

Are you ready to soar to new heights in your career? Our client is an iconic London attraction combining transport, tourism and entertainment, carrying visitors between two key destinations while offering spectacular views of the capital. We are seeking an experienced Operations Manager to lead the safe and successful delivery of this unique customer experience. \n As the Operations Manager, you will be at the helm, ensuring smooth operation and delivering an unforgettable experience to their guests. Your leadership will guide a dedicated team of approximately 55 colleagues, focusing on safety, performance, and commercial success. \n Summary: \n\n • Start date: ASAP\n, • Duration: Permanent\n, • Location: London SE10\n, • Salary: £50 - £55,000 per annum\n, • Hours: 37.5 hours per week Monday to Friday - 1 weekend in 4\n, • On call 1 week in 3 - additional uplift in pay!\n\n Key Responsibilities: \n\n • Operational Leadership: Oversee day-to-day operations and ensure adherence to safety and quality standards.\n, • Team Development: Lead, coach, and inspire your team, fostering a positive and inclusive environment.\n, • Performance Management: Produce operational reports and manage KPIs, ensuring we not only meet but exceed expectations.\n, • Budget Oversight: Take ownership of budget management to deliver value and control costs.\n, • Customer Experience: Drive service improvement initiatives to maintain exceptional service standards.\n, • Crisis Management: Support the General Manager in coordinating emergency procedures and risk management activities.\n\n What We're Looking For: \n\n • Experience: Previous experience in a senior role within a visitor attraction or customer-focused business.\n, • Leadership Skills: Strong ability to motivate and develop a diverse team with emotional intelligence and conflict resolution skills.\n, • Communication: Excellent communicator, adept at building relationships with internal and external stakeholders.\n, • Analytical Mind: Strong numeracy skills with the ability to interpret data and make sound business judgements.\n, • Flexibility: Adaptable to changing operational needs and comfortable in a fast-paced environment.\n\n \n Desirable Qualifications: \n\n • Experience with high-profile clients or public sector partners.\n, • Health, Safety & Environment qualifications (e.g., IOSH Managing Safely or NEBOSH General Certificate).\n, • Experience in staff training and compliance frameworks.\n\n \n Why Join Us? \n\n • Impactful Role: Play a vital role in managing one of London's top tourist attractions.\n, • Career Growth: Opportunities for professional development and career progression.\n, • Dynamic Environment: Work in a vibrant, fast-paced, and engaging workplace.\n\n Working Hours: This role requires working 37.5 hours a week on a five-day rota, including one weekend every four weeks. You'll also serve as the Incident Manager on a rotating schedule, providing 24/7 on-call support during your assigned weeks. \n Benefits \n\n • 22 days annual leave plus bank holidays!\n, • Pension plan\n, • Discounts and offers\n, • Share scheme and bonuses\n, • Plus more!!!!!!!!!\n\n If you're ready to embrace a challenging yet rewarding opportunity where you can truly make a difference, we want to hear from you! Apply today to take the next step in your career with us! \n Apply today and help us to create unforgettable experiences for our guests and make this London attraction a shining example of operational excellence! \n We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. \n If you do not hear back after 5 working days, please assume that you have unfortunately been unsuccessful on this occasion. \n Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. \n \n \n \n \n \n \n \n \n \n \n \n Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser \n \n \n \n \n \n \n \n \n

Are you an experienced Agency Sales Manager / Business Development Manager within the Travel Industry, or Senior Sales experience and looking for that next step? Do you have a proven trach record nurturing / building trade partnerships? Keen to secure a role a role out on the road? We have the role for you!!! \n We are working with a reputable London based Tour Operator who are looking for an experience field-based Business Development Manager to join their team! \n You will be responsible for maximising the sales potential within your designated geographic territory by fostering and developing strong relationships with this companies retail agent partners. With a passion for premium and luxury travel, you will effectively connect with your business partners, whilst confidently executing your sales plan and achieve passenger objectives/goals and sales targets. \n As the success-driven Business Development Manager, you are the elegant, energetic and ambassador of our brand values and ethos to the travel industry, to our consumer travellers and guests, and internal/external stakeholders. \n The job: \n\n • Develop and drive sales with core B2B accounts.\n, • Identifying key B2B growth markets, categories and prospects that align with the company national marketing/sales objectives, travel agent specialists, professional associations, strategic media partners, digital/social influencers, affiliate marketing partners\n, • Under the supervision of the sales department management, implement innovative sales and marketing plans with our respective guests in mind using customised approaches and strategies\n, • Nurture and grow sales from the region with a key focus on the ringfenced 3rd party retail agent accounts.\n, • Strengthen relationships and achieve growth with key B2B accounts through regular contact and informative updates with respect to their productivity and progress through focused analyses of Salesforce data; offer assistance when appropriate to encourage achievement of goals set\n, • Provide product training opportunities through regular trainings, client presentations, Travel Showcase inspiration presentations, product information sessions and ongoing website and e-Learning strategies; escort familiarisation trips for travel agents as required\n, • Ensure that marketing collateral is utilized to its fullest potential; ensure that the brand has prominent placement in key B2B account agencies.\n, • Under the supervision of the sales team management, facilitate trade and consumer shows/events and participate where beneficial. Continually identify new shows/events that would add value\n, • Stay abreast of competitor performance and positioning in designated territories and stay updated on the company trends within the industry. Provide feedback to management team with respect to trends and opportunities\n, • Maintain accurate records of sales activities in Salesforce daily; record trainings, appointments, tasks, customer feedback and other sales activities in a timely manner. Utilise\n, • Salesforce reports to provide useful information to B2B partners in regular sales calls and in regular e-mail communication\n, • Attend and participate in national and international conferences where appropriate\n, • Manage any applicable territory budget & joint marketing funds in the best cost-effective way, being mindful of established policies and ROI\n\n Other duties as required and assigned \n Requirements: \n\n • Experience within a Business Development / Partnership / Agency Sales role within the Travel Industry\n, • Effective management to deliver ROI and as demonstrated by sales growth\n, • Proven knowledge and experience with the Premium and Luxury B2B markets, with innovative ideas on persuasive relationship building and sales development techniques\n, • Familiarity, understanding and experience with social media and digital brand marketing\n, • Ability to deliver effective presentations, engage as a trustworthy and nurturing individual, and represent the company professionally and with brand tonality at internal and external event\n, • Able to target and achieve regional benchmarks in support of national and global growth objectives. Set personal goals, demonstrate positive and collaborative energy to opportunity, create sense of responsiveness and urgency in others, and meet deadlines to achieve deliverables\n\n The package: \n\n • Salary - £38,000 - £40,000 (dependant on experience) + uncapped commission scheme\n, • Experience our premium products with familiarisation trips\n, • Car allowance\n, • 4 week's annual leave per year (excluding UK bank holidays) plus a bonus week if requirements are met\n, • Paid Parental Leave\n, • EAP - Uprise wellbeing program\n, • Ongoing career development opportunities\n, • Highly engaged team and great company culture\n\n Interested? \n Please click APPLY or contact

Customer Success Manager - Network Services \n Location: London (Hybrid - 3 days per week in the office)Salary: Up to £65,000 Basic + Bonus + Excellent Benefits The Opportunity\n We're partnering with a fast-growing global technology consultancy that's looking to appoint a Customer Success Manager to take ownership of one of its largest Investment Banking clients. \n This is a strategic customer success and account management role where you'll be responsible for strengthening senior stakeholder relationships, ensuring exceptional service delivery, identifying growth opportunities, and becoming a trusted advisor to a high-profile enterprise client. \n If you enjoy building long-term client relationships, working alongside technical experts, and helping customers maximise the value of technology solutions, this is an excellent opportunity to join a business that's investing heavily in growth. About the Business\n Our client is a leading global technology consultancy specialising in Network & Infrastructure Consulting Services, helping enterprise organisations design, build, automate and manage complex IT environments. \n Their expertise includes: \n\n • Network Engineering\n, • Network Automation (NetDevOps)\n, • Infrastructure Virtualisation\n, • Enterprise Data\n, • Managed Network Services\n, • Delivery Assurance\n, • Business Process Consulting\n\n With more than 1,500 employees across 50+ global markets, they deliver innovative networking and infrastructure solutions for some of the world's most recognised organisations. The Role\n You'll become the trusted day-to-day contact for a major Investment Banking client, ensuring exceptional customer experience while identifying opportunities to expand existing services. \n Working closely with Sales, Service Delivery, Architects and Marketing, you'll help shape client strategy, influence solutions, and ensure every engagement delivers real business value. Key Responsibilities\n\n • Manage and develop a strategic enterprise customer relationship.\n, • Build strong relationships with key stakeholders across the client organisation.\n, • Act as the primary escalation point, ensuring outstanding customer satisfaction.\n, • Identify opportunities to grow existing accounts and work alongside the New Business team on expansion opportunities.\n, • Support proposals, RFPs and contract renewals.\n, • Coordinate with Service Delivery and Technical teams to ensure seamless project delivery.\n, • Produce accurate account plans, forecasts and customer reviews.\n, • Stay up to date with the company's networking and infrastructure solutions to advise customers effectively.\n, • Spend approximately two days per week on-site with the client.\nWhat We're Looking For\n We're interested in speaking with candidates who have experience in Customer Success, Technical Account Management or Account Management within a Managed Service Provider, Networking, Infrastructure or Technology Services environment. \n You'll ideally have: \n\n • Experience managing enterprise customer relationships\n, • A commercial mindset with the ability to identify growth opportunities\n, • Knowledge of networking, infrastructure or managed services\n, • Excellent stakeholder management and communication skills\n, • Strong organisational and account planning abilities\n, • Confidence working with both commercial and technical teams\n, • Experience within Financial Services is advantageous but not essential\nWhat's On Offer\n\n, • Up to £65,000 basic salary\n, • Performance-related bonus\n, • Hybrid working\n, • A newly created role with genuine career progression\n, • Ongoing training and professional development\n, • Collaborative, supportive culture\n, • Opportunity to work with one of the company's flagship enterprise customers\nBenefits\n\n, • 25 days holiday plus bank holidays\n, • Annual bonus\n, • Private healthcare\n, • Company pension\n, • Life assurance\n, • Personal accident cover\n, • Free on-site gym\n, • Employee discounts platform\n, • Regular social events\nInterested?\n If you have experience in Customer Success, Technical Account Management or Account Management within an MSP, Network Services or wider Technology environment and are looking to join a growing international business where you can make a genuine impact, we'd love to hear from you. \n Apply today or contact ABR Associates for a confidential discussion. \n ABR Associates Ltd acts as an Employment Agency in relation to this vacancy. We specialise in recruiting permanent professionals across the Technology, SaaS, Digital, Media, Market Research, Events and Business Information sectors.

Thinking About a Career Change? Why Not Choose HR? \n If you've reached a crossroads in your professional life and are looking for a fresh start in a people-focused, rewarding industry then Human Resources might be exactly what you’re looking for. \n Many of our candidates come from diverse professional backgrounds retail, customer service, administration, healthcare, education, hospitality, and more. What they all have in common is the desire to do meaningful work, support others, and build a stable, long-term career. \n Our HR Career Change Programme \n We specialise in helping individuals transition into HR—starting with recognised qualifications and ending with real job opportunities. \n Whether you're working full-time, part-time, or in between roles, our online learning and personalised recruitment support can help you make a successful move into the HR profession often in just a few months.Please note that this is a training course and fees apply. \n Why Human Resources? \n The HR profession is growing steadily across all sectors. As businesses put more focus on employee wellbeing, development, and company culture, skilled HR professionals are more important than ever. \n Even entry-level roles in HR offer strong salaries, clear progression routes, and opportunities to specialise over time (in areas like learning & development, recruitment, employee relations, and more). \n Here are typical UK salaries at various stages of the HR journey: \n\n • HR Administrator - £27,000+\n, • HR Assistant - £30,000+\n, • HR Officer - £35,000+\n, • HR Advisor - £38,500+\n, • HR Manager - £55,000+\n\n And with hybrid and remote roles increasingly common in HR, the flexibility is there too. \n How It Works - Your 3 Step Journey Into HR \n Step 1 - CIPD Level 3 Certificate in People Practice \n The CIPD Level 3 Certificate in People Practice is the industry-standard entry point into Human Resources. It's assignment-based (no exams), and is delivered fully online with expert tutor support. \n\n • Accredited by the Chartered Institute of Personnel & Development (CIPD)\n, • Covers recruitment, employee relations, HR systems, and more\n, • Complete in approx. 10-12 weeks at your own pace\n\n This course not only boosts your employability—it also gives you the confidence and credibility to take the leap into a new industry. \n Step 2 - Tailored Recruitment Support \n Once you're qualified, our Recruitment Support Team will help you translate your background and new qualification into real job opportunities. \n We’ve been helping career changers break into new roles since 2007—and our 4.8 Trustpilot rating shows how serious we are about your success. \n You’ll get: \n\n • A professionally written, HR-focused CV\n, • Job-matching advice tailored to your experience and location\n, • Application support, interview prep, and mock interviews\n, • Ongoing 1-to-1 guidance to help you land your first HR role\n\n Step 3 - Start Your New HR Career \n Most of our candidates secure their first HR job within 3-6 months of qualifying—and often sooner if they’re based near a major town or city. \n And to give you confidence, we offer a Money Back Guarantee:If we can’t help you secure a role within 12 months of passing your qualification, we’ll refund your training fees. \n Flexible, Affordable, Achievable \n To make things easier, we offer flexible payment options to spread the cost of your training over 12 months—so you can get qualified without financial pressure. \n Ready to Make the Change? \n Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer your questions and help you take the first step towards a new, rewarding career in Human Resources.

As Sales Manager, you will be responsible for identifying and securing new business opportunities while developing relationships across an established portfolio of utility and infrastructure clients. You will play a key role in supporting the company's growth strategy and increasing market share across the sector.Key responsibilities include: \n\n • Developing and executing a proactive business development strategy.\n, • Identifying, targeting and winning new client accounts.\n, • Growing revenue within existing customer relationships.\n, • Building and maintaining relationships with key stakeholders across the utilities and infrastructure market.\n, • Managing the full sales cycle from initial engagement through to negotiation and contract award.\n, • Identifying upcoming opportunities, projects and frameworks.\n, • Maintaining an active pipeline of opportunities and delivering against revenue targets.\n, • Providing accurate sales forecasting and reporting.\n, • Representing the business at industry events, exhibitions and client meetings.\n, • Working collaboratively with operational teams to ensure successful delivery and customer satisfaction.\n\n What You'll Need to Succeed \n\n • A minimum of 5 years' UK sales experience.\n, • Proven track record of winning new business and opening new accounts.\n, • Strong experience developing and growing existing customer relationships.\n, • Experience selling into the utilities, infrastructure, engineering or related sectors.\n, • An established network within the UK utilities market would be highly advantageous.\n, • Demonstrable success in delivering against sales and revenue targets.\n, • Strong commercial awareness and a proactive approach to business development.\n, • Excellent communication, negotiation and relationship-building skills.\n, • A self-motivated, hands-on approach with a genuine desire to drive growth.\n\n What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Contact Centre Team Manager \n Join a customer-focused organisation where service excellence is at the heart of everything they do. This is an opportunity to lead, develop and inspire a high-performing contact centre team, ensuring customers receive outstanding support while driving operational performance and continuous improvement. \n \n Role Overview \n\n • Location: Watford (3 days per week on-site)\n, • Package: Competitive salary and benefits\n, • Duration: 12-month FTC\n, • Industry: Customer Service / Contact Centre/ Regulated environment\n\n \n What You’ll Be Doing \n\n • Lead and motivate a team of Contact Centre Advisors to consistently deliver exceptional customer experiences.\n, • Drive performance against service levels, quality standards and key operational KPIs.\n, • Coach, mentor and develop team members through regular feedback, one-to-ones and personal development planning.\n, • Manage attendance, absence and performance in line with company policies and procedures.\n, • Monitor real-time team performance, productivity and schedule adherence, taking action where required.\n, • Handle escalated customer queries and complaints, ensuring timely and effective resolutions.\n, • Identify opportunities to improve processes, efficiency and ways of working across the team.\n, • Analyse performance data to spot trends, improve outcomes and support business objectives.\n, • Act as a subject matter expert, providing guidance and support to colleagues and advisors.\n\n \n Main Skills Needed \n\n • Previous experience managing people within a contact centre or customer service environment.\n, • Strong leadership and coaching skills with a proven ability to improve individual and team performance.\n, • Experience managing KPIs, productivity, absence and operational performance.\n, • Confident using data and reporting to drive decision-making and continuous improvement.\n, • Good working knowledge of Microsoft Office applications.\n, • Experience using CRM platforms such as SAP, ServiceNow, Gem Suite or similar systems.\n, • Commercial awareness with a focus on improving efficiency and customer outcomes.\n, • Excellent communication, problem-solving and decision-making skills.\n\n \n What’s in It for You \n\n • Hybrid working with three days on-site each week.\n, • A varied leadership role with real influence over team performance and customer experience.\n, • Opportunities to develop your leadership skills within a supportive environment.\n, • A collaborative culture that values coaching, continuous improvement and professional development.\n, • The chance to make a measurable impact on service delivery and operational success.\n, • Structured shift patterns across a well-supported contact centre operation.\n\n \n Shift Pattern \n\n • 8-hour shifts on a 5 days on, 2 days off rota.\n, • Shift times include:\n, • 8:00am – 4:30pm\n, • 9:00am – 5:30pm\n, • 10:00am – 6:30pm\n, • 11:30am – 8:00pm\n\n \n Contact Centre Operating Hours \n\n • Monday to Saturday: 8:00am – 8:00pm\n, • Sunday: 9:00am – 5:00pm\n\n \n Careers move fast. Let’s make sure yours is heading the right way. \n \n We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. \n \n By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

AI Enablement Lead | London | £105,000 \n \n Method Resourcing are partnering with one of the UK's most prestigious private banks to appoint an AI Product Lead into a newly established AI function. \n \n Reporting directly to the Head of AI, this role will play a pivotal part in shaping how AI is adopted across the bank, identifying high-value opportunities, building the AI delivery portfolio and helping transform the way employees and customers interact with technology. \n \n This is not a traditional Product Manager role, nor is it an AI Engineering position. \n \n We're looking for someone who has successfully bridged business strategy and AI delivery, translating emerging AI capabilities into measurable business outcomes. You'll be responsible for driving AI adoption, enabling responsible AI implementation and ensuring AI initiatives deliver tangible value across the organisation. \n \n What you'll be doing \n\n • Lead AI discovery workshops with business stakeholders to identify high-value AI opportunities\n, • Shape, prioritise and manage a central portfolio of AI initiatives\n, • Translate business challenges into AI-enabled products, workflows and operating model improvements\n, • Build compelling business cases supported by measurable value frameworks and success metrics\n, • Partner with engineering, data and architecture teams to turn AI opportunities into delivery roadmaps\n, • Drive AI adoption across business functions, ensuring solutions are embraced and deliver lasting organisational change\n, • Define success measures, monitor adoption and track business outcomes and benefits realisation\n, • Support the development of AI governance, responsible AI practices and risk frameworks\n, • Stay at the forefront of Generative AI, AI Agents and emerging AI technologies, identifying opportunities to enhance productivity and customer experience\n, • Act as the bridge between business stakeholders and technical delivery teams throughout the AI lifecycle\n\n What we're looking for \n\n • Experience leading AI Product, AI Transformation or AI Enablement initiatives within a large, complex organisation\n, • Strong understanding of Generative AI, AI Agents, LLMs and emerging AI technologies, with the ability to translate technical capabilities into business value\n, • Experience delivering AI products or AI-enabled workflows from discovery through to production and adoption\n, • Demonstrable experience building AI roadmaps, prioritising opportunities and measuring business impact\n, • Experience driving AI adoption, organisational change and enterprise-wide enablement initiatives\n, • Strong stakeholder management skills with the ability to influence senior leaders across business and technology\n, • Experience working with engineering, data science and architecture teams to deliver AI solutions\n, • Understanding of AI governance, responsible AI, risk management and regulatory considerations\n, • Commercial mindset with experience building business cases and defining value metrics\n\n Nice to have \n\n • Financial Services, Banking or other highly regulated industry experience\n, • Microsoft Copilot or enterprise AI productivity platform experience\n, • Experience with AI evaluation frameworks, experimentation or AI performance measurement\n, • Consulting or advisory background\n, • Experience supporting enterprise AI operating models or AI Centres of Excellence\n\n \n If you're passionate about helping organisations move beyond AI experimentation into enterprise adoption, and want to play a key role in shaping AI strategy within one of the UK's most respected private banks, we'd love to \n RSG Plc is acting as an Employment Agency in relation to this vacancy.

Do you want to work for a fantastic company with great culture and strong values? Do you excel in a fast-paced environment? Do you have a high level of commitment and a can-do attitude? If so, we need you! \n \n A fantastic opportunity has opened for a talented and experienced individual for the role of Transport First Line Manager (Nights) to join us on our Costa Coffee site in Greenford. As Transport First Line Manager, you will play a key role in ensuring that our driving team delivers a first-class professional delivery service. You will manage the driving team through an industry leading telematics system and a culture of continuous improvement. \n \n This is a full time, permanent position, working a 4 on 4 off shift pattern, 17:00 till 05:00. \n \n Pay, benefits and more: \n \n We’re looking to offer a salary of up to £41,367.61 per annum(inclusive of shift allowance) and 23 days annual leave (inclusive of bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! \n \n What you’ll do on a typical day: \n \n\n • Ensure the fleet complies with legislation, maintained to ensure roadworthy\n, • Coach, drivers, alongside the driver trainer, in remaining compliant with the WTD and transport legislation to retain the Operator’s Licence and ensuring regulations are adhered to\n, • We are regulated by Food Safety and BRC, your role will look to maintain these standards\n, • HACCP food safety guidelines mean that there are a number of compliance\n, • You will also need to ensure all H&S obligations are met providing a legal and safe working environment\n\n \n What you need to succeed at GXO: \n \n\n • Previous experience in a Transport environment with some experience of WMS systems\n, • Knowledge and experience with Transport Compliance is desirable\n, • Excellent customer service skills\n, • An ability to grow alongside and develop within a small but dynamic team\n, • Strong knowledge of Health and Safety regulations\n\n \n We engineer faster, smarter, leaner supply chains. \n GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. \n \n The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement