Trabajos Customer Service en MordenCrear alertasJornada completa

Customer Service Team Leader \n Location: EpsomSalary: £40,000Contract: Full-Time, Permanent \n Are you an experienced customer service leader who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences? We are looking for a Customer Service Team Leader to lead, motivate and develop a team of Customer Service Advisors, ensuring customers receive a responsive, high-quality service across multiple channels. \n About the Role \n As Customer Service Team Leader, you will oversee the day-to-day performance of the Customer Service Centre, supporting advisors to resolve customer enquiries and complaints efficiently and at the first point of contact wherever possible. \n You will coach and develop team members, monitor service standards and use performance data to drive continuous improvement. Working closely with teams across Housing, Repairs, Income and Customer Experience, you'll help deliver excellent outcomes for customers while ensuring compliance with policies, procedures and service standards. \n Key Responsibilities \n\n • Lead, motivate and develop a team of Customer Service Advisors.\n, • Monitor performance, quality and productivity, providing coaching and support where needed.\n, • Ensure customer enquiries and complaints are resolved promptly and professionally.\n, • Handle complex or escalated customer issues and complaints.\n, • Manage workloads, staffing levels and service performance to meet operational targets.\n, • Support vulnerable customers with empathy and professionalism.\n, • Ensure accurate use of CRM, telephony and customer management systems.\n, • Maintain high standards of record keeping and data protection compliance.\n, • Analyse performance data, identify trends and implement service improvements.\n, • Support operational projects, service developments and organisational change initiatives.\n\n About You \n To be successful, you'll have: \n\n • Experience leading teams within a contact centre or customer service environment.\n, • A strong track record of delivering excellent customer service and complaint resolution.\n, • Experience using CRM systems, telephony platforms and Microsoft 365.\n, • Excellent communication, coaching and people management skills.\n, • The ability to analyse data and use insights to improve team performance.\n, • Strong organisational skills and the ability to manage competing priorities.\n, • Confidence handling sensitive situations and supporting vulnerable customers.\n\n Desirable \n\n • Knowledge of the social housing sector.\n, • Understanding of housing legislation, rent and repairs processes, safeguarding and the Housing Ombudsman Code of Practice.\n, • Experience leading teams through change and service improvement programmes.\n\n What's in it for You? \n This is an excellent opportunity to join a customer-focused organisation where you can make a real impact on service delivery, develop your leadership skills and help shape an outstanding customer experience. \n Apply today to take the next step in your customer service leadership career. \n Please note: A Basic DBS check is required for this role.

Customer Service Advisor \n About the Role \n Our client is a well-established and growing business looking to recruit a Customer Service Advisor to join their friendly team. This is a busy and varied role where you'll be the first point of contact for customers, providing a professional and efficient service via telephone and email. You'll play an important part in ensuring enquiries are handled effectively, orders are processed accurately, and customers receive a positive experience throughout their journey. \n\n • Based in Epsom\n, • c£27,000 salary\n, • Monday – Friday, 9am – 5.30pm\n, • Parking on site\n\n Key Responsibilities \n\n • Respond to customer enquiries via telephone and email in a timely and professional manner.\n, • Resolve customer issues and complaints, identifying appropriate solutions.\n, • Process customer orders, requests and amendments accurately.\n, • Maintain and update customer records using internal systems.\n, • Provide customers with clear information regarding products and services.\n, • Ensure all work is completed in line with company procedures and service standards.\n, • Support the wider team in delivering an outstanding customer experience.\n, • Providing technical support, help and support\n, • Achieve agreed service levels and response time targets.\n\n About You \n\n • Previous experience in a customer service or customer support role.\n, • Excellent verbal and written communication skills.\n, • Strong problem-solving skills with a proactive approach.\n, • Confident managing multiple tasks and prioritising workload.\n, • Empathetic with excellent listening skills.\n, • Good IT skills, including Microsoft Office\n, • Able to work well under pressure while maintaining accuracy.\n, • A team player with a positive and flexible attitude.\n, • A practical or technical aptitude would be advantageous but is not essential.\n\n Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! \n Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. \n By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. \n

Customer Relations Manager \n Full time, permanent hybrid position, min 2 days per week in our Wallington office \n About us \n Our aim is to enrich lives and well-being through travel. That is our purpose. Our ‘why’. It is ambitious and bold, but through the commitment of our brilliant people, we’re doing more and more each day to create and deliver incredible wish-list holidays. The types of holidays that people have always dreamt of experiencing. \n We bring those dreams to life and are the trusted friends of our loyal customers. The Newmarket Spirit is what binds us together. With 43 years behind us and plenty more ahead, we strive to grow. To challenge ourselves in new ways. Embracing different points of view and realising our potential. For the right person, their story can begin right here. \n The role \n The Customer Relations Manager leads our ambition to be best in class at handling complaints and feedback, building a function that is fast, personal, available, and continuously learning from what customers tell us. \n This role leads the team, the workload, and our most complex casework, including ABTA mediation, arbitration and personal injury claims. It is a role built for someone who wants to shape how Newmarket Holidays turns a difficult moment for a customer into a reason they come back and become a brand ambassador. Handled well, complaints are one of the strongest retention levers we have, and this role is what makes that real. \n What we're looking for \n To be considered for this role, you'll need: \n • Experience managing and motivating a small, dedicated customer facing team in the travel industry, ideally within tour operating. \n • A track record of handling complex, sensitive or regulated casework, for example complaints involving compensation, injury, or formal escalation such as ABTA mediation and arbitration would be highly desirable. Understanding of the small claim process. \n • Familiarity with ABTA's Code of Conduct and the Package Travel Regulations. \n • Experience improving team performance against service level targets. \n • Comfortable working with a case management or CRM platform. \n • A natural people leader who coaches and builds confidence, developing a team that resolves cases independently. \n • Calm and fair under pressure, particularly when handling emotionally difficult conversations with customers and colleagues. \n • Confident shaping new ways of working and setting a high bar for the team to work towards. \n • Confident using data to track performance and to make the case for change with product, purchasing and other teams. \n • Genuinely curious about what complaints tell us, seeing every case as a chance to prevent the next one, not just close the one in hand. \n This is principally a Monday to Friday role, with flexibility to work occasional weekends on a roster basis, including Saturday opening from March to October. \n What we offer \n\n • A diverse, collaborative team with real opportunities to learn and grow\n, • Leaders who are genuinely invested in your development\n, • Encouragement to take initiative and try new things\n, • Flexible, hybrid working\n, • An exciting benefits package including generous annual leave, discount off our own amazing holidays, salary-sacrifice pension scheme, considerate family leave arrangements and pay, various health and wellbeing related benefits, access to an array of voluntary benefits from EV purchase schemes, activity passes, menopause support, and discounts for loads of lifestyle brands and MORE!\n, • The opportunity to travel to our destinations and experience our holidays first-hand\n\n How to apply \n If you're passionate about travel and have the experience to match, we'd love to hear from you. Hit apply and include your CV, a brief covering note, your salary expectations and any notice period. \n (No agencies, please) \n Newmarket Holidays is an equal opportunities employer. We welcome applications from people of all backgrounds and are committed to the equal treatment of all current and prospective employees.

Client Relationship Manager Assistant \n In this role you will work closely with the National Client Relationship Managers (CRM) to help build and maintain strong relationships with our clients to ensure satisfaction, retention, and loyalty, ultimately contributing to business success. You will help understand client needs, provide support, and address concerns, acting as the first point of contact on behalf of the Client Relationship Manager. The CRM Assistant will also collaborate proactively with a range of internal stakeholders to manage activities and outcomes to achieve stakeholder objectives. \n This role can be based in any of our city centre locations with a hybrid workstyle. \n What does the role entail? \n\n • Support proactive and successful leadership to a portfolio of admin-only clients.\n, • Manage the day-to-day client management activities and interactions, on behalf of the CRM.\n, • Communicate and collaborate effectively with colleagues and stakeholders at varying levels.\n, • Use a range of communication mediums to meet internal and external needs.\n, • Support new client propositions and existing client improvement opportunities.\n, • Support transformation, installation and solutions implementation.\n, • Produce a variety of reports and presentations across a range of pensions administration and technology services and outcomes.\n, • Coordinate CRM events and activities, including appointments, minutes, actions and reporting.\n, • Carry out client billing activities, including invoicing, work-in-progress and credit activities, where necessary.\n, • Support and maintain effective risk management and governance frameworks.\n, • Foster rapport and trusting partnerships with stakeholders.\n, • Offer technical advice and support to colleagues and external stakeholders.\n, • Collect, analyse and report data and MI to strengthen decision making outcomes.\n, • Provide project and operational management support to colleagues to enable client outcomes and meet expectations.\n, • Develop knowledge of Isio services, brand and opportunities to help advocate to new and existing stakeholders.\n, • Maintain and produce portfolio management information, commercial reporting and accounts.\n, • Act as a liaison between the CRM and internal colleagues and departments.\n\n What we’re looking for \n\n • Evidential experience in a client facing support role previously.\n, • Understanding of third-party pensions administration and pensions administration stakeholder needs.\n, • Technical knowledge of pensions administration and current market challenges/opportunities.\n, • Proven track record of effective organisation and planning, on behalf of senior stakeholders.\n, • Strong organisational and attention to detail skills, with the ability to work in fast paced dynamic environments.\n, • Ability to demonstrate emotional intelligence, effective communication and negotiation skills on behalf of senior management.\n, • Proactive, solutions oriented when handling various conflicting priorities and workloads.\n, • Experience of working collaboratively with a range of stakeholders to meet goals and objectives.\n, • Various presentation production and communication methods.\n, • Prioritisation and effective time management experience.\n, • Strong interpersonal skills and evidence of building long-standing relations with various stakeholders.\n, • Effective risk management and governance.\n, • Willing and able to travel to various office and stakeholder sites, as required.\n\n What you can expect in return \n\n • A competitive salary and market leading bonus scheme with stretch targets for high performance\n, • Study support to help you achieve professional qualifications, with salary increases for exam passes.\n\n Why Join Isio \n Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability. \n We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters. \n Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's websiteIsio - Careers & Benefits. \n About Isio \n Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone. \n At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. \n We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates. \n If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask.

Salary £40K up to £55K per annum, plus uncapped commission - hybrid working Epsom HQ \n \n Our client, a leading UK-based technology company is seeking a dynamic Account Manager to oversee a defined sales territory. \n This organisation specialises in protecting at-risk workers across both public and private sectors, with cutting edge lone worker solutions. As they continue to expand their reach, they are looking for a dedicated individual to manage and grow an existing portfolio of 60+ UK accounts. \n If you're passionate about safety and compliance and skilled in customer relationship management, this could be the perfect opportunity for you. \n In this role, you will be responsible for managing a territory of existing accounts, upselling a full portfolio of services to ensure customer satisfaction and account growth. \n You will be expected to achieve new business, retention, and renewal sales targets while handling day-to-day customer inquiries and issues. Key responsibilities include nurturing customer relationships, identifying opportunities for growth, and delivering presentations to senior stakeholders. Additionally, you will monitor and report on customer usage, ensuring high retention rates and customer satisfaction. \n The ideal candidate will be highly organised with a proven track record of consistently achieving and exceeding account management sales targets (3 plus years). Experience working within a metric-driven environment is essential, as well as the ability to forecast and deliver on key performance indicators. \n Strong commercial acumen and the ability to build meaningful relationships with clients are crucial. You should be confident presenting to various audiences, self-motivated to generate your own opportunities, and able to manage complex customer queries with precision. \n The company offers a supportive and collaborative culture with significant opportunities for career progression. You will enjoy a competitive compensation package (basic salary up to £50K), including uncapped performance-based bonuses, and a flexible working arrangement (3 days office / 2 days WFH). \n With regular engagement in trade shows and industry events, you'll have the chance to further develop your professional skills. If you are ready to take on an exciting challenge in a rewarding environment that values innovation and customer service, this role could be your next career move.

Complaints Handler / Officer - Repairs and Maintenance in Social Housing \n Based in Kingston upon Thames \n Full time, 6 month fixed term contract \n £32,000 - £34,000 oer annum \n \n We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames on a 6 month FTC. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within the Repairs and Maintenance service. Duties and Responsibilities\n\n • \n Respond to customer care issues and expressions of dissatisfaction. \n • \n Create action plans to ensure complaints are resolved effectively. \n • \n Proactively respond to concerns at the earliest stage to prevent escalation where possible. \n • \n Investigate and register all complaints, reporting in accordance with company and client procedures. \n • \n Ensure all MP and Councillor enquiries and complaints are investigated and resolved efficiently within agreed targets, keeping residents and clients informed of outcomes. \n • \n Maintain the company's complaints log and analyse data to identify trends, lessons learned, and opportunities to improve services. \n • \n Arrange appointments for any follow-up works required and ensure these are completed to the resident's satisfaction. \n • \n Arrange compensation or goodwill gestures where appropriate, subject to approval by the Customer Service Manager / Divisional Manager. \n • \n Respond to expressions of dissatisfaction received via the text message service within agreed timescales and ensure issues are addressed. \n • \n Ensure resident telephone surveys are conducted and recorded, taking appropriate action based on feedback. \n • \n Produce a monthly report outlining survey findings and actions taken to address any issues identified. \nKey Experience\n\n • \n Previous experience working in a customer service environment is essential. \n • \n Experience working with Local Authorities or Registered Housing Providers is desirable. \n • \n Proven ability to work in a busy environment and meet challenging deadlines. \n • \n Knowledge of Reactive Maintenance Services is desirable. \n\n \n You will be working for a modern, forward-thinking organisation that believes the strengths, skills, and personalities of its people are key to the group's success. \n Please apply online now.

Customer Services Representative \n Full time - 40 hours per week \n £30,000K Per Annum \n Raynes Park Area \n Lloyd Recruitment Services are happy to be representing our highly established client who are seeking a Customer Services Representative. You will become a key employee and deliver exceptional customer service at all times. You will provide accurate and professional support across a range of enquiries, ensuring customers receive the highest standard of service while working collaboratively with colleagues across the business. \n Key Responsibilities \n\n • Deliver excellent customer service via telephone and email.\n, • Respond promptly and professionally to enquiries from relevant colleagues and prospective customers.\n, • Process orders accurately and efficiently.\n, • Investigate customer queries, resolve issues wherever possible and communicate outcomes clearly and professionally.\n, • Make proactive outbound calls to customers regarding account information, products and services.\n, • Support the Finance team by processing payments securely over the telephone or online where required.\n, • Respond to customer enquiries relating to payments and account information.\n, • Liaise with internal departments to ensure customer issues, concerns or potential service impacts are communicated promptly.\n, • Welcome and assist visitors, maintaining a professional and courteous reception service.\n, • Contact customers regarding items that require further information or replacement.\n, • Register and maintain accurate customer records within internal systems.\n, • Perform accurate data entry and maintain customer information in line with company procedures and GDPR requirements.\n, • Provide administrative support to the Customer Services, Customer Experience and Accounts teams as required.\n, • Undertake additional duties appropriate to the role to support the wider business.\n\n What We Are Looking For \n\n • Previous experience in a customer service or customer support role.\n, • Excellent verbal and written communication skills.\n, • A professional and confident telephone manner.\n, • Strong attention to detail with a high level of accuracy.\n, • Good data entry and computer skills, including experience using Microsoft Office applications.\n, • Ability to prioritise workloads and meet deadlines in a busy environment.\n, • Strong organisational and multitasking skills.\n, • Ability to work independently as well as collaboratively within a team.\n, • GCSE (or equivalent) qualifications in English and Mathematics.\n\n Desirable \n\n • Experience working within a healthcare.\n, • Experience handling customer payments or supporting finance-related processes.\n, • Knowledge of CRM or customer database systems.\n\n \n \n \n Refer a friend and earn a retail voucher worth up to £500! \n Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. \n By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. \n Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. \n IW15731

Customer Advisor based in our Croydon dealership: 15 Progress Way, Croydon CR0 4XD \n\n • A full valid UK driving licence is required for this role.\n\n About Us \n Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus. \n Benefits \n\n • Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!\n, • Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.\n, • Pension: Benefit from a generous employer pension contribution of up to 7%.\n, • Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.\n, • Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.\n, • Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.\n, • Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.\n, • Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.\n, • Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.\n, • Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.\n, • Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.\n, • Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.\n, • Paid sick leave upon completion of Probationary period.\n\n Customer Advisor Role Overview: \n This is a great opportunity for you to become a key member of our Aftersales team. \n An exciting new opportunity has come up here at our Croydon dealership as we’re on the lookout for a Customer Advisor to join our team. \n It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment. As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis &You customer journey. \n A Customer Advisor will also: \n\n • Communicate clearly with customers & colleagues.\n, • Adopt new digital systems and processes as part of our digitalisation strategy.\n, • Propose and sell-up the additional work advised through the Vehicle Health Check process.\n, • Quote & sell Service Plans to retain customers to the group.\n, • Encourage customer satisfaction feedback via exit briefing & follow-up contact.\n\n You will also be the go-to person when the customer wants us to: \n\n • Estimate repair costs and times.\n, • Resolve any concerns when we suggest repairs.\n, • Inform and update them on progress or additional works needed.\n, • Prepare and explain invoices and take payments.\n\n Let’s Work together: \n We are looking for an experienced automotive Customer Advisor. \n Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

Ready to take the next step in your digital marketing career? \n Do you enjoy building strong client relationships, analysing marketing performance and helping businesses grow? \n Are you looking for a role where you'll have real responsibility, genuine career progression and the opportunity to work alongside one of the UK's most award-winning digital marketing agencies? \n If so, we'd love to hear from you. \n About Iconic Digital \n At Iconic Digital, we're passionate about delivering exceptional results for our clients through intelligent digital marketing strategies. We're looking for an ambitious Digital Marketing Account Manager to join our growing Client Services team and become a trusted adviser to a portfolio of exciting businesses across a wide range of sectors. \n This is an excellent opportunity for someone with agency or in-house marketing experience who is ready to accelerate their career in a fast-paced, entrepreneurial environment. \n Iconic Digital is an award-winning digital marketing agency helping businesses across the UK increase enquiries, generate leads and grow through data-driven marketing. \n Our team combines strategic thinking with technical expertise across SEO, Paid Advertising, Email Marketing, Social Media, Content Marketing and AI-powered marketing solutions. \n Innovation sits at the heart of everything we do. We invest heavily in our people, provide ongoing AI training and encourage every member of the team to bring fresh ideas that improve the way we work. \n We're also proud to donate 30% of our profits to charitable causes, ensuring our success creates a positive impact beyond the businesses we serve. \n The Role \n Reporting to the Client Services Manager, you'll take ownership of a portfolio of client accounts, becoming their trusted marketing partner. \n Working closely with our specialist delivery teams, you'll ensure campaigns are delivered on time, perform against agreed objectives and consistently exceed client expectations. \n You'll lead client meetings, interpret campaign performance, identify opportunities for improvement and help clients understand how digital marketing contributes to their commercial success. \n No two days are the same, making this the perfect role for someone who enjoys variety, responsibility and working with ambitious businesses. \n What You'll Be Doing \n\n • Managing a portfolio of digital marketing clients.\n, • Building strong, long-term client relationships.\n, • Leading monthly strategy and performance review meetings.\n, • Producing insightful marketing reports and presenting campaign results.\n, • Analysing campaign data and recommending strategic improvements.\n, • Coordinating the delivery of SEO, Paid Advertising, Email Marketing, Social Media and Content Marketing campaigns.\n, • Preparing detailed briefs for internal delivery teams.\n, • Monitoring campaign budgets and commercial performance.\n, • Identifying opportunities to improve campaign performance and client growth.\n, • Working collaboratively with SEO, PPC, Content and Technical specialists.\n, • Delivering exceptional levels of customer service.\n, • Supporting client retention through outstanding account management.\n\n What We're Looking For \n We're looking for someone who enjoys working with people just as much as they enjoy working with data. \n You'll be commercially aware, naturally organised and confident communicating with clients at all levels. \n You'll thrive in a fast-moving agency environment and genuinely enjoy helping businesses succeed. \n Essential Skills \n\n • Previous experience within a digital marketing agency or marketing environment.\n, • Excellent communication and presentation skills.\n, • Strong analytical mindset.\n, • Outstanding organisational skills.\n, • Ability to manage multiple projects simultaneously.\n, • Professional, proactive and positive attitude.\n, • Commercial awareness.\n, • Excellent written English.\n\n Desirable Experience \n\n • SEO.\n, • Google Ads or Paid Media.\n, • Email Marketing.\n, • Google Analytics (GA4).\n, • Google Search Console.\n, • SEMrush or similar SEO platforms.\n, • CRM systems.\n\n Don't worry if you haven't worked across every marketing channel. We're looking for ambitious people with the right attitude and a willingness to learn. \n What You'll Receive \n\n • Competitive salary of £30,000-£35,000 depending on experience.\n, • Performance bonus scheme.\n, • Hybrid working with two office days per week.\n, • Twenty days' holiday plus bank holidays.\n, • Your birthday off every year.\n, • Company pension scheme.\n, • Ongoing AI and digital marketing training.\n, • Structured career development.\n, • Regular team socials.\n, • Dynamic and supportive working environment.\n, • The opportunity to work with an award-winning agency that genuinely invests in its people.\n\n Career Progression \n We're passionate about developing talent. \n This role offers a clear career pathway to leadership roles within the company. \n Progression is based on performance, leadership and your commitment to continuous development. \n Think You're the Right Fit? \n If you're looking for a role where you can develop your career, work with exciting clients and become part of an ambitious, award-winning team, we'd love to hear from you. \n To apply, please attach your CV to the link provided. \n Applications should be made using the link provided. \n We look forward to meeting you.

Location: Sutton, SurreyFull-Time | 37.5 Hours per Week (Monday-Friday) | hybrid workingSalary: Competitive + Excellent Benefits \n Adecco Recruitment is delighted to be recruiting for a Customer Service Representative on behalf of a leading global organisation. This is a fantastic opportunity to join a successful and growing business where customer experience, teamwork, and professional development are at the heart of everything they do. \n If you are an organised, customer-focused professional who enjoys problem-solving, building relationships, and delivering exceptional service, we'd love to hear from you. \n About the Role \n As a Customer Service Representative, you will play a key role in providing outstanding support to customers, suppliers, and internal teams. Acting as the first point of contact, you will ensure queries are handled efficiently, orders are processed accurately, and strong working relationships are maintained. \n This is a busy and varied role where no two days are the same. You'll be responsible for ensuring a seamless customer experience while supporting the wider business through effective communication, organisation, and attention to detail. \n Key Responsibilities \n Customer Support \n\n • Act as the first point of contact for customer enquiries via phone and email.\n, • Process customer orders accurately using internal systems.\n, • Provide updates on deliveries, stock availability, and order progress.\n, • Resolve customer queries and complaints professionally and efficiently.\n, • Build and maintain strong relationships with customers and colleagues.\n, • Deliver a high standard of customer care at all times.\n\n Order & Supply Coordination \n\n • Coordinate supplier and purchase orders where required.\n, • Liaise with suppliers, warehouses, and logistics partners to ensure smooth order fulfilment.\n, • Monitor stock levels and support inventory management processes.\n, • Investigate and resolve issues such as delays, damages, or discrepancies.\n, • Maintain accurate records and ensure internal systems are kept up to date.\n\n Team & Process Support \n\n • Work collaboratively with colleagues across different departments.\n, • Support continuous improvement by identifying opportunities to enhance processes and customer experience.\n, • Manage workloads effectively and prioritise tasks in a fast-paced environment.\n, • Provide general administrative support as required.\n\n About You \n We're looking for someone who thrives in a customer-focused environment and enjoys delivering solutions. \n You'll Have: \n Excellent verbal and written communication skills \n Previous experience in a customer service, administration, or order-processing role \n Strong organisational skills and the ability to manage multiple priorities \n A positive, proactive, and solutions-focused attitude \n Confidence working with numbers and maintaining accurate records \n Good IT skills, including Microsoft Office applications such as Word and Excel \n The ability to remain calm and professional when handling customer queries and resolving issues \n A strong team-player mindset with a willingness to support colleagues \n Desirable: \n\n • Experience using ERP or CRM systems\n, • Previous experience within a supply chain, logistics, distribution, or manufacturing environment\n, • GCSE Maths and English (or equivalent)\n\n What's in it for You? \n In return, you'll enjoy an excellent benefits package, including: \n\n • Generous discretionary annual bonus scheme\n, • 25 days holiday plus bank holidays\n, • Additional leave for birthday, moving home, and marriage/civil partnership\n, • Competitive pension scheme\n, • Life assurance and income protection cover\n, • Hybrid working opportunities (up to 2 days from home)\n, • Cycle to Work scheme\n, • Annual health checks and seasonal flu vaccinations\n, • Employee Assistance Programme including:\n \n, • Virtual GP access\n, • Physiotherapy services\n, • Mental health support and counselling\n \n, • Discounted gym membership\n, • Retail discounts\n, • Complimentary refreshments, fresh fruit, tea, coffee, and soft drinks\n, • Onsite wellbeing initiatives including yoga and physiotherapy\n, • Regular team and company social events\n\n Apply Today \n If you're passionate about delivering excellent customer service and are looking to build a rewarding career within a supportive and professional environment, we'd love to hear from you. \n Apply now with Adecco Recruitment to take the next step in your customer service career. \n \n Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Ready to lead an exceptional client services team? Do you thrive on building outstanding client relationships, developing high-performing teams and delivering exceptional customer experiences? Are you looking for a leadership role where you'll have the opportunity to shape the future of an award-winning digital marketing agency? \n If so, we'd love to hear from you. \n Iconic Digital is looking for an experienced Client Services Manager to lead our growing Account Management team, ensuring every client receives an exceptional experience whilst supporting the continued growth of our agency. \n Reporting directly to the CEO, you'll play a pivotal role in client retention, service delivery, team development and the successful onboarding of every new client. \n This is an outstanding opportunity for an experienced digital marketing professional who combines commercial thinking with inspirational leadership. \n About Iconic Digital \n Iconic Digital is one of the UK's leading award-winning digital marketing agencies, helping ambitious organisations grow through intelligent, data-led marketing strategies. \n Our clients trust us to deliver measurable commercial growth through SEO, Paid Advertising, Social Media, Email Marketing, Content Marketing and emerging AI technologies. \n Innovation is part of our DNA. We continually invest in our people, embrace new technologies and encourage every member of the team to think differently, solve problems and challenge the status quo. \n We're also proud to donate 30% of our profits to charitable causes, ensuring our commercial success creates a positive impact within the communities we serve. \n The Role \n This is a hands-on leadership role where you'll oversee the day-to-day performance of our Client Services function. \n Managing a team of four to five Digital Marketing Account Managers, you'll ensure clients receive outstanding service from onboarding through to long-term account growth. \n You'll act as the senior escalation point for client relationships, coach your team to deliver exceptional standards and work closely with the CEO to continually improve client satisfaction, retention and operational performance. \n You'll also lead the onboarding of every new client, ensuring they experience a smooth, professional and engaging introduction to Iconic Digital. \n Key Responsibilities \n\n • Lead, mentor and inspire a team of Digital Marketing Account Managers.\n, • Create a culture of exceptional client service.\n, • Own the client onboarding process from handover through to successful campaign launch.\n, • Act as the senior escalation point for client enquiries and service issues.\n, • Support Account Managers in developing client strategies and growth opportunities.\n, • Monitor client satisfaction and retention across the agency.\n, • Lead regular team meetings and one-to-one coaching sessions.\n, • Ensure client reviews, reporting and strategic planning are delivered to an exceptional standard.\n, • Identify opportunities to improve agency processes and operational efficiency.\n, • Work closely with the CEO to implement client service initiatives.\n, • Collaborate with SEO, PPC, Content, Social Media and Technical teams to ensure campaigns are delivered successfully.\n, • Support the continued development of agency systems, reporting and client communication.\n\n What We're Looking For \n We're looking for a natural leader who enjoys helping both clients and colleagues succeed. \n You'll have excellent commercial awareness, outstanding communication skills and a genuine passion for delivering exceptional customer experiences. \n You'll be confident making decisions, resolving complex client issues and motivating a team to consistently perform at their very best. \n Essential Skills & Experience \n\n • Previous experience managing client accounts within a digital marketing agency.\n, • Experience leading or mentoring Account Managers.\n, • Strong knowledge of SEO, Paid Advertising, Social Media, Email Marketing and digital marketing strategy.\n, • Excellent client relationship management skills.\n, • Outstanding communication and presentation skills.\n, • Strong commercial awareness.\n, • Experience managing multiple priorities in a fast-paced environment.\n, • Excellent organisational skills.\n, • Data-driven approach to marketing performance.\n, • Confident interpreting analytics and campaign reporting.\n\n Desirable Experience \n\n • Google Analytics (GA4).\n, • Google Search Console.\n, • Google Ads.\n, • Meta Advertising.\n, • LinkedIn Advertising.\n, • SEMrush or similar SEO platforms.\n, • CRM and project management platforms.\n\n What Success Looks Like \n Within your first twelve months you will have: \n\n • Successfully led and developed the Client Services team.\n, • Improved client retention.\n, • Delivered a best-in-class onboarding experience.\n, • Increased client satisfaction.\n, • Developed clear performance standards across the department.\n, • Built strong relationships with key clients.\n, • Become a trusted member of the agency leadership team.\n\n What You'll Receive \n\n • Competitive salary depending on experience.\n, • Performance bonus scheme.\n, • Hybrid working with two office days per week.\n, • Twenty days' holiday plus bank holidays.\n, • Your birthday off each year.\n, • Company pension scheme.\n, • Ongoing AI and leadership training.\n, • Opportunity to shape the future of an award-winning agency.\n, • Dynamic, collab\n

Account manager - Required for this expanding travel company with offices in London. The role will be home based and on the road, with 1 day in London per week to meet the team. They are looking for a account manager or BDM from the leisure side of the travel industry with contacts within tour operators, retailers etc to represent a luxury hotel group based in the middle East.They will pay between 35/38k + benefits.Account manager-Develop business of behalf of your client with Tour operators, Travel agencies and other travel trade professionals in order to book meetings, training and finalise contracts-Acting as the first point of contact for your client-Develop close relationships with key tour operators and travel agents-Organising and taking travel professionals on 2 plus fam trips per year-Attending travel trade events around the UK-Prepare proposals and contracts between the company and its clientsAccount managers skills required-Experience working as an account manager/BDM for a tour operator, Hotel group, representation company ,Cruise company, travel ancillary -Able to get the offices once a week in London, so someone based in the South East or London-Strong relationships in the leisure travel trade is a must-Excellent communicator in person and over the phone-Experience of carrying out training face to face and over the webIf you are interested in the above role please send your cv to quoting DT60739 or apply online

Our client is one of the leading employers in the area and are seeking a New Business Representative. \n They offer professional and structured training and development opportunities, genuine career progression and a benefits package which is second to none. \n\n • Epsom\n, • £25,000 - £26,500 (DOE) + discretionary bonus\n, • Hybrid\n, • 25 days holiday rising to 28 + option to buy and sell holiday\n, • Monday – Friday, 9am – 5:30pm\n\n Job Description: \n\n • Maintain an up to date knowledge of all products and services offered by the company.\n, • Respond promptly, accurately and efficiently to enquiries from customers.\n, • Proactively follow up enquiries made through marketing activities or the website\n, • Deal with general tasks and special projects that are customer related.\n, • Promote the products and services offered, giving information on mortgages and additional loans to prospective and existing customers and to intermediaries.\n, • Proactively calling customers to provide details of alternative mortgage solutions.\n\n Person Specification: \n\n • Previous experience of working with savings or mortgages would be advantageous.\n, • Confident, clear and professional telephone manner.\n, • Strong administrative and organisational ability and a keen attention to detail.\n\n Benefits \n\n • Pension Scheme\n, • BUPA Membership\n, • Professional Study Support\n, • Free Parking\n, • Social Events\n, • Staff monthly draw\n, • Perkbox\n, • Life assurance\n, • Income protection\n, • Season ticket loan\n, • Buy and sell holiday\n\n \n Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! \n \n Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. \n \n By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. \n Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Paywall & Sales Operations Lead\n Surbiton, Surrey (Office-based) \n £28,000 rising to £30,000 after probation + up to £6,000 bonus (OTE £36,000) \n We are currently working with a digital marketing agency who specialise in the social media management of online content creators. \n This is a varied role combining operations, performance management, data analysis and team leadership. You'll manage a portfolio of ... \n \n ZIPC1_UKTJ

First class employer, genuine chance for people to develop within this customer service function or within several specialist teams in other areas of the business \n\n • Job Title/Location: Customer Service Consultant, Epsom/WFH\n, • Salary: £25,000 - £26,500 + bonus adds c.£1,000 + pension\n, • Office/WFH: 3 days office, 2 days WFH. Training is 100% office based\n, • Requirements: Telephone-based experience & open to recent graduates, school leavers & those returning to work. Ideally some previous experience in Financial Services, Insurance or Banking\n, • Role Snapshot: Liaising with new/prospective customers, answering queries, detailing product benefits with approx. 10-20% of your time focusing on administration\n\n The Company: Our client is a highly professional financial services company who base their customer services model on first-class customer service, as opposed to the hard sell. This role will expose you to both of their key markets and the focus is on providing information to customers/brokers, not advising. \n The Role: This Customer Service Consultant role is based around acting as the initial point of contact for prospective customers and intermediaries regarding their products and services. You are responsible for outlining the benefits of the relevant products/services, but without ‘selling or offering advice’. A real focus on providing information through 1st class customer service – key responsibilities include: \n\n • Maintain knowledge of all products & services including ISA’s, Bonds & Mortgages\n, • Deal with telephone calls promptly, accurately and efficiently\n, • Promote products and services, but without ‘selling’ & carry out market research\n, • Issue relevant literature, illustrations and application forms\n, • Proactively follow up enquiries & call existing mortgage customers\n, • Contact customers periodically regarding services and products\n, • Occasionally attend events and other functions to promote products and services\n\n Hours: Monday to Friday, 9am – 5.30pm \n Skills / Experience Required: For this Customer Service Consultant role our client will consider people who have telephone-based experience in any sector, ideally with some previous experience within Financial Services, Banking or Insurance. Our client will also consider recent graduates, school leavers and those returning to work, if they have some previous phones experience with customers. Good MS Office experience is sought, along with an eye for detail & accuracy within a fast-paced environment. \n Additional Information: This Customer Service Consultant role is a great opportunity for career progression. Salary is to £26,500 along with an annual bonus, pension, professional study sponsorship and free car parking. \n The Customer Service Consultant position is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of expertise include administration, compliance, business analysis, project/programme management, paraplanners, sales support, marketing, underwriters and group risk/employee benefits related roles. Check the website and feel free to call Darren Snell at any time.

Client Relationship Manager - £28,000-£31,000 + BONUS \n Kenneth Brian Associates are recruiting for a Client Relationship Manager on behalf of a growing Social Media Management Agency based in Chessington. This is a very unique role working for a client who work within a niche industry; specialising in social media management. The role will be responsible for onboarding new clients, building rapport and keeping in touch with that client throughout. \n Duties and expectations: \n\n • Lead the onboarding process for a new client which includes all administration, building the rapport with the client and ensuring the management transition runs smoothly\n, • Ensuring all compliance needed is completed\n, • Keeping in touch with the client either weekly or bi-weekly for catch ups, updates and process management\n, • Ensuring clients know their weekly to-do tasks on a Monday and keeping track of this to ensure progress of content is going to be completed to schedule\n, • Identifying where any issues may arise\n\n Experience required: \n\n • Must have excellent relationship building skills and able to build rapport with people from all walks of life\n, • Excellent organisation and timekeeping skills\n, • Able to manage multiple clients at one time\n, • Social media savvy, we require candidates to have knowledge of platforms such as Tiktok, X and Instagram\n, • We are seeking a candidate who wants to work in a young, vibrant and fast growing Social Media Management Agency. This is an excellent opportunity and will provide genuine career progression opportunities!\n, • Well educated, minimum C Grades in maths & English\n, • Must live within 45 mins of Chessington\n\n Alternatively we will consider Graduates without experience that possess the hunger and confidence for a fulfilling and successful career. \n In return our client offers a fun and social work environment, great benefits including work trips away for the whole team and much more!

Customer Service & Order Processing Executive – Dental Supplies \n Location: Croydon, Surrey (Office Based)Salary: Up to £30,000 + Up to 20% KPI Bonus \n Hours: Monday to Friday, 8:00am – 5:00pm (flexibility available where required) \n \n Are you someone who takes pride in delivering exceptional customer service while keeping processes accurate and efficient? Do you enjoy being the person customers rely on to solve problems, coordinate deliveries, and make their experience seamless? \n If this sounds like you, a leading supplier within the specialist healthcare sector is looking for a Customer Service & Order Processing Executive to join their growing team. \n About the Company\n Our client is a well-established and highly respected business serving a specialist healthcare market across the UK. With a collaborative, people-first culture and a strong reputation for reliability, they combine the agility of a close-knit team with ambitious plans for future growth. Employees are valued for their contribution, supported in their development, and encouraged to build long-term careers within the business. \n What’s the role about?\n As a Customer Service & Order Processing Executive, you'll play a vital role in ensuring customers receive a first-class experience from order placement through to delivery. \n Key responsibilities: \n\n • Process customer orders received via telephone, email, website, CRM systems, and other communication channels.\n, • Manage customer enquiries relating to orders, product availability, deliveries, and account information.\n, • Ensure order accuracy and maintain high service standards throughout the customer journey.\n, • Coordinate deliveries using both third-party carriers and internal delivery resources.\n, • Proactively contact customers to confirm delivery schedules and provide updates where required.\n, • Maintain accurate CRM records and capture valuable customer insights.\n, • Identify upselling and cross-selling opportunities during customer interactions to support business growth.\n, • Work collaboratively with colleagues to ensure orders are dispatched efficiently and customer expectations are exceeded.\n\n \n \n \n Requirements About You\n We're looking for someone who brings enthusiasm, positivity, and a genuine passion for customer service. \n You'll ideally have: \n\n • Previous experience in customer service, order processing, sales support, or administration.\n, • Excellent communication and telephone skills.\n, • Strong attention to detail and a high level of accuracy.\n, • Confidence using CRM, order processing, or business systems.\n, • The ability to multitask and prioritise effectively in a fast-paced environment.\n, • A proactive, adaptable, and customer-focused approach.\n, • A positive attitude and willingness to learn and develop.\n\n Benefits What’s in it for you?\n\n • Performance Rewards - Earn up to 20% bonus linked to KPI achievement.\n, • Career Progression - Clear pathways into senior customer service, team leadership, sales, or business development roles.\n, • Supportive Culture - Join a friendly, collaborative business where contribution is recognised and valued.\n, • Training & Development - Comprehensive product training and ongoing support to help you succeed.\n, • Great Benefits - NEST pension, 20 days annual leave plus bank holidays, with additional holiday entitlement after one year's service.\n\n \n Ready for your next opportunity? \n If you're looking to join a growing business where your contribution genuinely matters and where career development is actively encouraged, we'd love to hear from you. \n Apply today or get in touch for a confidential conversation about the opportunity. \n \n IND25

Salary: £28,000 per annum \n Role: Full time, Monday to Friday, 8am – 5pm \n Location: Office based - Thames Ditton \n \n We are looking for an experienced Customer Service Coordinator to join our busy office. This role would suit someone with previous experience as a Service Coordinator, Service Administrator, Scheduler, Planner, Customer Service Coordinator or Call Centre Team Member who enjoys organising appointments, speaking with customers and providing excellent administrative support. \n \n About us: \n \n Home Service Group was established in 2024, bringing together a network of established, family-founded plumbing, heating, electrical and property service companies operating across the South of England. \n Each business has built its own strong reputation over many years. The group was created to unify these companies under a shared vision, combining deep technical expertise and trusted service with group-level standards, systems and centralised account management. \n \n Today, the group delivers consistent, high-quality property services across residential homes, schools, managed estates and commercial portfolios, offering the reliability of a larger organisation alongside the responsiveness of established local teams. \n \n As we continue to grow, our focus remains the same: to strengthen our network, invest in better systems and technology, and provide dependable service at scale for every client and partner. \n \n We are now looking for two Customer Service Coordinators to assist the service and installation teams in the day to day running of the departments and deliver outstanding and efficient customer service across the Home Service Group. Job share opportunities will be considered for the right candidates. \n \n Job Role: \n\n • Answer incoming calls in a professional, friendly and efficient manner, delivering excellent customer service.\n, • Schedule, confirm and reschedule service and installation appointments.\n, • Provide administrative support to the service and installation teams.\n, • Liaise with account customers and agencies, prioritising work and providing updates on additional work required.\n, • Contact existing customers to arrange annual boiler servicing appointments.\n, • Track parts and orders with suppliers, ensuring timely updates.\n, • Identify customers' needs and either resolve enquiries or direct them to the appropriate team member.\n, • Communicate clearly and effectively with customers, colleagues and suppliers.\n, • Work collaboratively as part of a positive and supportive team.\n, • Carry out a range of general administrative and ad hoc duties as required.\n\n \n About you: \n\n • Previous experience in a call centre environment is essential.\n, • Previous experience in a similar customer service or administrative role is essential.\n, • Experience within the industry would be beneficial but is not essential.\n, • Excellent telephone manner with a outstanding customer service skills.\n, • Strong written and verbal communication skills.\n, • Excellent organisational and time management skills and a high level of attention to detail.\n, • Ability to work effectively both independently and as part of a small team.\n, • A positive, proactive approach with good problem-solving skills.\n\n \n The Benefits: \n\n • Casual dress\n, • Company events\n, • On-site parking\n, • Opportunity for progression\n\n \n Could you be our Customer Service Coordinator? \n \n Right to Work in the UK:Applicants must have the legal right to live and work in the UK. Given the role and salary level, this is not a role that will qualify for UK Sponsorship. \n \n We will respond to your application as soon as possible. Please bear with us, we are experiencing high numbers of applications at present. \n \n REF-229 915

Temporary Customer Experience Advisor (Complaints)\n \n Location: Hybrid (initial training office-based) \n Contract: Temporary – 8 Weeks \n Hours: Full Time – 36 hours per week \n Salary: £19.00 per hour (£34,767 equivalent) \n Start Date: ASAP \n Are you passionate about delivering exceptional customer service and resolving complex complaints? We're recruiting on behalf of a respected organisation for an experienced Customer Experience Advisor to join their complaints team on an 8-week temporary assignment. \n This is an excellent opportunity for someone who thrives on problem-solving, enjoys making a positive difference for customers, and is confident managing complaints through to resolution. The Role\n Working within a busy customer experience team, you'll investigate and resolve customer complaints, taking ownership of cases from start to finish. You'll communicate with empathy, build strong relationships with customers and colleagues, and work collaboratively across the organisation to achieve positive outcomes. \n You'll identify the root cause of issues, ensure complaints are handled within agreed timescales, maintain accurate case records, and help identify opportunities to improve services and prevent recurring issues. Key Responsibilities\n\n • Manage customer complaints through to resolution.\n, • Investigate complex cases and gather relevant information.\n, • Deliver clear, professional and empathetic communication throughout the customer journey.\n, • Liaise with internal departments to resolve issues quickly and effectively.\n, • Maintain accurate records using CRM systems.\n, • Escalate high-risk or sensitive cases where appropriate.\n, • Identify complaint trends and contribute to continuous service improvement.\n, • Ensure all cases are managed in line with relevant policies and procedures.\nAbout You\n We're looking for someone who has: \n\n • Previous experience handling customer complaints.\n, • Excellent communication and relationship-building skills.\n, • Strong problem-solving and investigation abilities.\n, • Experience working with CRM systems.\n, • Excellent organisational skills and attention to detail.\n, • The ability to manage a varied workload and meet deadlines.\n, • A proactive approach with a genuine passion for delivering outstanding customer service.\n\n Experience within housing, property, public sector or regulated environments would be advantageous but is not essential. What's on Offer\n\n • £19.00 per hour.\n, • 36-hour working week:\n, • Monday to Thursday: 9:00am – 5:15pm\n, • Friday: 9:00am – 5:00pm\n, • Immediate start available.\n, • Initial office-based induction, with hybrid working/flexibility potentially available depending on experience and business requirements.\n, • Opportunity to gain valuable experience within a well-established customer-focused organisation.\n\n If you're an experienced complaints professional who enjoys finding solutions and delivering excellent customer outcomes, we'd love to hear from you. Apply today for immediate consideration. \n \n \n Please note: \n As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. \n In line with the GDPR Regulations, we are making you aware that in order to proceed with your application, we will need to contact you via email, telephone and/or text message. By submitting your CV to this vacancy, you are agreeing to Job Box Recruitment Limited holding your details in order to enable us to contact you with suitable positions. Details of our Privacy Notice and GDPR Policy can be found on our website or emailed across to you if requested. \n

Client Services Manager\n\n \n \n \n Modern Central London Office (advertised under Croydon to maximise local reach) - Full time - Office Based (no Hybrid)\n Our client, a successful global technology business, is looking to appoint a Client Services Manager to support the opening and day-to-day operation of its flagship London office. \n This is a varied, office-based position combining front of house, workplace coor... \n \n \n\n \n ZIPC1_UKTJ

Marks Consulting Partners are currently recruiting for a Housing Customer Service Manager to work with one of our Housing Association clients in South London. This is a permanent role paying up to £65k per annum, dependent on experience, and the successful candidate will lead a team of two Housing Customer Service Leaders and two Anti-social Behaviour Officers. What you will be doing: Delivering a first class, efficient, customer focused and responsive housing management service Demonstrating success against housing management KPIs, including customer satisfaction, complaint resolution, estate inspections and fire risk assessments, void turnaround, ASB resolution, and tenancy and estate management Ensuring compliance with policies, procedures and legislative requirements Building and leading a highly motivated, performance driven team against key targets Overseeing directly delivered and agency managed supported accommodation, maximising independence and tenancy sustainment Analysing data to understand trends and issues in customer needs and complaints Minimising cases escalating to court or eviction through proactive, effective management Undertaking management reviews of escalated complaints, ensuring lessons learned drive service improvement Ensuring effective resident involvement in the evaluation and design of services What you will need: Degree or equivalent qualification Knowledge of housing law, the regulatory framework and good practice around debt recovery Experience presenting cases to court, with knowledge of the court system and legal remedies relating to tenancy matters Extensive experience delivering an efficient, effective housing management service, with a proven track record against targets A clearly evidenced track record of managing change and delivering service improvement Excellent written and verbal communication skills, with a proven ability to influence and manage stakeholder relationships Experience leading and motivating a multi-disciplinary team, identifying and harnessing talent at all levels * Commitment to providing a high quality service to colleagues and external clients If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in the recruitment of professionals across Property Services, Housing Services, General Practice, Town Planning, Regeneration & Development, and Building Consultancy, working with housing associations, local authorities, and related public sector organisations

Customer Service & Order Processing Executive - Dental Supplies Location: Croydon, Surrey (Office Based) Salary: Up to £30,000 + Up to 20% KPI Bonus Hours: Monday to Friday, 8:00am - 5:00pm (flexibility available where required) Are you someone who takes pride in delivering exceptional customer service while keeping processes accurate and efficient? Do you enjoy being the person customers rely on to solve problems, coordinate deliveries, and make their experience seamless? If this sounds like you, a leading supplier within the specialist healthcare sector is looking for a Customer Service & Order Processing Executive to join their growing team. About the Company Our client is a well-established and highly respected business serving a specialist healthcare market across the UK. With a collaborative, people-first culture and a strong reputation for reliability, they combine the agility of a close-knit team with ambitious plans for future growth. Employees are valued for their contribution, supported in their development, and encouraged to build long-term careers within the business. What's the role about?As a Customer Service & Order Processing Executive, you'll play a vital role in ensuring customers receive a first-class experience from order placement through to delivery. Key responsibilities: Process customer orders received via telephone, email, website, CRM systems, and other communication channels. Manage customer enquiries relating to orders, product availability, deliveries, and account information. Ensure order accuracy and maintain high service standards throughout the customer journey. Coordinate deliveries using both third-party carriers and internal delivery resources. Proactively contact customers to confirm delivery schedules and provide updates where required. Maintain accurate CRM records and capture valuable customer insights. Identify upselling and cross-selling opportunities during customer interactions to support business growth. Work collaboratively with colleagues to ensure orders are dispatched efficiently and customer expectations are exceeded.Requirements About YouWe're looking for someone who brings enthusiasm, positivity, and a genuine passion for customer service. You'll ideally have: Previous experience in customer service, order processing, sales support, or administration. Excellent communication and telephone skills. Strong attention to detail and a high level of accuracy. Confidence using CRM, order processing, or business systems. The ability to multitask and prioritise effectively in a fast-paced environment. A proactive, adaptable, and customer-focused approach. A positive attitude and willingness to learn and develop.Benefits What's in it for you? Performance Rewards - Earn up to 20% bonus linked to KPI achievement. Career Progression - Clear pathways into senior customer service, team leadership, sales, or business development roles. Supportive Culture - Join a friendly, collaborative business where contribution is recognised and valued. Training & Development - Comprehensive product training and ongoing support to help you succeed. Great Benefits - NEST pension, 20 days annual leave plus bank holidays, with additional holiday entitlement after one year's service.Ready for your next opportunity? If you're looking to join a growing business where your contribution genuinely matters and where career development is actively encouraged, we'd love to hear from you. Apply today or get in touch for a confidential conversation about the opportunity. IND25

Customer Service Agent - Social Housing Repairs & Maintenance Full-Time, temporary 3-6 months Based in Kingston £12.50 - £13.00 per hour, 40 hour week \n Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! \n We are working with a leading, UK contractor to find an experienced and proactive Customer Service Agent to join their team, working on repairs and maintenan... \n \n ZIPC1_UKTJ

Complaints Handler / Officer - Repairs and Maintenance in Social Housing. We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames on a 6 month FTC. In this role, you will be responsible for handli

As a Customer Reconnection Representative, you'll be the face of Ascent, visiting customers and helping reconnect them with the support available from their lender. Exciting Opportunity Customer Reconnection Representative. This is a customer-facing role where you'll visit customers in their homes,

The position requires a commercially minded and relationship focused account manager who can retain and grow existing clients while also supporting new business generation. It is suited to someone who enjoys balancing account management with business development in a fast growing technology environm

We are currently working with a digital marketing agency who specialise in the social media management of online content creators.

Our client, a successful global technology business, is looking to appoint a Client Services Manager to support the opening and day-to-day operation of its flagship London office. Manage incoming calls, deliveries, post and courier services.

20 hours and working pattern split shift term time only Provide a sensitive, customer orientated Passenger assistant service to Special Educational Needs (SEN) Provide safe, secure, timely, reliable support suitable for the transport of vulnerable Service Users. Supervising Service Users in transit and being responsible for their welfare until handed over to parents/guardians/carer or school/play centre/facility staff Controlling the behaviour of Service Users on the Vehicles and, in so doing, ensuring that so far as possible, the driver is not distracted from his duties Attending to Service Users if the driver leaves the vehicle Dealing effectively with problems which may arise, such as aggressive behaviour and/or epileptic fits. AMRT1_UKTJ ...

As a Customer Service apprentice, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rent. Full time on the job training working with third party supplier, you will build on your customer service skills and qualify with a level 2 or 3 a

Are you looking for a new career in sales and customer service?.Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales and customer service team with independent individuals who are capable of

Hotel Porter - Luxury Hotel - Hook. We are currently recruiting for a Hotel Porter to join the Front Office team at this stunning luxury hotel in Hook. This is a fantastic opportunity to join a highly regarded hospitality team within one of Hampshire's most unique luxury estate hotels.

Join a growing and thriving sales and customer service team in Croydon!. Committed to high customer service standards. Entry Level Sales and Customer Service Role - Immediate Starts.

Customer Success Account Manager (Digital Agency). Customer Success Account Manager. Customer Success Account Manager.

Customer Service Representative.

Requirements: Access to a smartphone, tablet, or computer with a functional camera Reliable internet connection Ability to read instructions carefully and provide honest, detailed feedback An active email address to receive study invitations and participation details Benefits: Take part only in stud

In this pivotal role, you will lead the successful operation of the Customs team, collaborating closely with the Customs Team Manager, Tax colleagues, and our broader Finance Department at Lidl GB. At Lidl, we offer a hybrid working model to give you the best of both worlds. Working at Lidl is rewar

HB Leisure Ltd are looking for enthusiastic and people-centric individuals to work as Customer Service Assistants (Games Host) at Chessington World of Adventure!.

Continuous Improvement feedback of the Customer Service Processes. Experience in Customer Service. First Point of contact for existing or potential B2B customers.

If you are committed to helping others and encouraging independence and quality of life, a full-time role as a Deputy Service Manager is an excellent opportunity to apply your knowledge as part of our organisation. Deputy Service Manager Coulsdon, CR5 Full Time, 37.5 hours per week, working 5 days across Monday - Sunday. £32,000 per annum. Please note, you must be authorised to work in the UK We are dedicated to supporting adults with additional learning requirements to have a quality life in their communities, promoting individual strengths, and enabling them to have choice and control to achieve aspirations and outcomes that are truly important to them. Our Vision to support individuals to live a quality life to achieve their goals and aspirations through person-centred services to enable choice and control in a nurturing environment that allows exceptional outcomes to flourish. Our mission is to be: outstanding to the individuals we support to our communities to our colleagues and working partnerships The role and responsibilities: The role is for a large supported living service in Chipstead. You will be supporting people with a variety of complex needs, including; Learning Disabilities, Autism and Mental Health, to live as independently as possible. You will be responsible for overseeing the operational management of a team of staff. Supported by the Registered Manager to ensure that there is effective engagement with multi-disciplinary teams to support the people living in the service. This will include managing the team to support adults to live independently with support/signposting to access Hub-based and Wellbeing services to build increased community resilience for individuals. Ensure the promotion of non-medical solutions and mental wellbeing, development of self-management strategies, supporting people to address any health issues as well as accessing therapeutic interventions. Ensure the provision of a quality recovery focused approach to people who may present with complex needs, for example, anxiety or depression, alongside other issues - drug or alcohol misuse or debt problems etc.; supporting people to self-manage long term health conditions using a range of techniques and in a non-judgmental way respecting diversity and lifestyle choices. Ensure high standards of Quality and Governance at all times, this this through internal and external auditing systems as well as Service Improvement Plans. To be proactive and work alongside the Registered Manager in completing assessments and safely moving people into the service. To work alongside Registered Manager and other team members to ensure compliance with budget. What we are looking for: Experience of managing a team. Experience of working with adults with autism/ learning disabilities. Experience of developing services for local communities. Experience of building partnerships with other organisations. Right to Work in the UK, unfortunately we are not able to offer a sponsorship as part of this role. Benefits: Competitive rates of pay. Bonus scheme driven by performance. Discounted rates on Food and drink, Health, Beauty and lots more!! Holiday pay inclusive and Pension Scheme Full-time hours, including weekdays/weekends, as part of a rota. Ongoing training and progression opportunitiesEmployee Assistance Programme 20 days annual leave, plus bank holidays How to apply for the role: If you have the skills and experience required for this position, click apply today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies, please. Other suitable skills and experience include Supported Living Manager, Assistant Service Manager, Team Leader, Care Manager, Registered Manager, Deputy Manager, Learning Disabilities Manager, Autism Support Manager, Community Services Manager, Supported Housing Manager, Social Care Team Leader, Mental Health Service Manager, Residential Care Manager, Care Coordinator, Operations Manager (Health & Social Care), Adult Services Manager, Support Services Manager, Rehabilitation and Recovery Manager, Independent Living Manager, and Community Support Manager. TPBN1_UKTJ

Joining our friendly and hard working family as a Multi-drop Van Driver/Customer Service Assistant, you’ll be on the front line dealing with our customers both in branch and off site (when making deliveries); playing a vital role in our continued success, providing a first class service whilst kee

Kenneth Brian Associates are recruiting for an industry leading and rapidly expanding client based in Leatherhead to join their busy and fun team.We are seeking an energetic and driven candidate who is looking for a career which offers them genuine career opportunities, to be progressed into an Acco

Entry Level Sales & Customer Service Advisor - Immediate Start in Central London. Due to continued expansion and increasing client demand, our London-based client is looking for enthusiastic and motivated individuals to join their sales and customer service team. Previous sales or customer service e

Show genuine passion for delivering exceptional customer service. Crafting eye-catching food and counter displays that draw customers in. Preparing delicious, high-quality food that delights our clients and customers.

Interested in gaining practical experience within sales and customer engagement, even without previous experience?. As a result, they are looking to expand their sales division to support ongoing customer acquisition campaigns through face-to-face interactions within residential sales environments a

This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast-paced environment while using their technical knowledge to provide first-class support. Identify opportunities to recommend additional products and services. Process customer orders, quotati

Do you have experience in industries such as waitressing or as a barista? Do you have strong customer service skills that you would like to use as a Sales and Customer Service advisor?. They value individuals who are enthusiastic about Sales and Customer Service and who enjoy working with customers

Our client offers an opportunity to gain experience within a face to face sales and customer service environment, supported by experienced sales professionals. Due to continued growth, they are looking to expand their sales division with motivated individuals interested in developing sales and custo