Customer Service Administrator
17 days ago
Westbury
Customer Service Administrator£26,040 per annum + benefitsWestbury, Wiltshire Permanent \n Our client, a successful and growing international business based in Westbury, is looking for a Customer Service Administrator to join their friendly and busy team. \n This role offers a hybrid working pattern, with three days in the office (Tuesday-Thursday) and two days working from home (Monday and Friday). \n The Role: \n Supporting the Client Services team, you will help ensure a high level of customer satisfaction while providing administrative support across the department. \n Key duties include: \n\n • Answering incoming calls and responding to customer emails\n, • Logging and managing customer returns\n, • Producing regular client reports\n, • Managing shipping exceptions and updating customers\n, • Updating client information and documentation\n, • Taking notes during internal meetings\n, • Providing general admin support to the commercial team\n\n About You \n\n • Previous customer service or administrative experience\n, • Strong communication and organisational skills\n, • Good IT skills, including Microsoft Excel\n, • High attention to detail\n, • Able to manage multiple tasks and prioritise workload\n\n If you're looking for a varied role within a supportive team environment, we'd love to hear from you. \n Hours: Monday to Thursday 9am - 5pm and Friday 9am - 4pmLocation: Westbury with hybrid working (with 3 days a week in the office) \n Successful candidates will be contacted within 7 working days of application. If you do not hear from us within this time, please assume that your application has been unsuccessful.