Trabajos Customer Service en SwanseaCrear alertas

EE Merthyr Tydfil Contact Centre - Full-time role - 37.5 Hours per week If you’re outgoing, full of energy and love talking to people, you’d be better off in sales with EE. Maybe you’ve worked in retail, or hospitality before. You know how to deal with customers but you’re looking for something more exciting – a job that’s going to challenge you. And, of course, you want to earn a bit more cash. Our team in Merthyr is full of people like you – so you’ll be in great company here. What does being a sales advisor involve? You’ll join a lively sales team in our Merthyr contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you’ve heard about sales Don’t let what you’ve heard about sales put you off. Let’s smash a few myths… • Yes, there are targets to hit. But the kind of people who like sales, love that. You’re probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work., • It’s not “cold calling”. The calls come in to you and you decide how best you can help the customer. That’s why we value resourceful people who like fixing problems., • People say it’s “hard selling”. It’s really not! You’re basically talking to people about fun tech stuff that they already want. Who doesn’t love a better phone, faster broadband or a new console? Why you’ll be better off at EE GREAT MONEY – you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION – the more you sell, the more you can earn. BRILLIANT BENEFITS – including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH – we’re passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY – you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE – you’re working with people like you. It’s a sociable, supportive environment.

EE Merthyr Tydfil Contact Centre - Full-time role - 37.5 Hours per week If you’re outgoing, full of energy and love talking to people, you’d be better off in sales with EE. Maybe you’ve worked in retail, or hospitality before. You know how to deal with customers but you’re looking for something more exciting – a job that’s going to challenge you. And, of course, you want to earn a bit more cash. Our team in Merthyr is full of people like you – so you’ll be in great company here. What does being a sales advisor involve? You’ll join a lively sales team in our Merthyr contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you’ve heard about sales Don’t let what you’ve heard about sales put you off. Let’s smash a few myths… • Yes, there are targets to hit. But the kind of people who like sales, love that. You’re probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work., • It’s not “cold calling”. The calls come in to you and you decide how best you can help the customer. That’s why we value resourceful people who like fixing problems., • People say it’s “hard selling”. It’s really not! You’re basically talking to people about fun tech stuff that they already want. Who doesn’t love a better phone, faster broadband or a new console? Why you’ll be better off at EE GREAT MONEY – you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION – the more you sell, the more you can earn. BRILLIANT BENEFITS – including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH – we’re passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY – you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE – you’re working with people like you. It’s a sociable, supportive environment.

EE Merthyr Tydfil Contact Centre - Full-time role - 37.5 Hours per week If you’re outgoing, full of energy and love talking to people, you’d be better off in sales with EE. Maybe you’ve worked in retail, or hospitality before. You know how to deal with customers but you’re looking for something more exciting – a job that’s going to challenge you. And, of course, you want to earn a bit more cash. Our team in Merthyr is full of people like you – so you’ll be in great company here. What does being a sales advisor involve? You’ll join a lively sales team in our Merthyr contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you’ve heard about sales Don’t let what you’ve heard about sales put you off. Let’s smash a few myths… • Yes, there are targets to hit. But the kind of people who like sales, love that. You’re probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work., • It’s not “cold calling”. The calls come in to you and you decide how best you can help the customer. That’s why we value resourceful people who like fixing problems., • People say it’s “hard selling”. It’s really not! You’re basically talking to people about fun tech stuff that they already want. Who doesn’t love a better phone, faster broadband or a new console? Why you’ll be better off at EE GREAT MONEY – you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION – the more you sell, the more you can earn. BRILLIANT BENEFITS – including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH – we’re passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY – you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE – you’re working with people like you. It’s a sociable, supportive environment.

EE Merthyr Tydfil Contact Centre - Full-time role - 37.5 Hours per week If you’re outgoing, full of energy and love talking to people, you’d be better off in sales with EE. Maybe you’ve worked in retail, or hospitality before. You know how to deal with customers but you’re looking for something more exciting – a job that’s going to challenge you. And, of course, you want to earn a bit more cash. Our team in Merthyr is full of people like you – so you’ll be in great company here. What does being a sales advisor involve? You’ll join a lively sales team in our Merthyr contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you’ve heard about sales Don’t let what you’ve heard about sales put you off. Let’s smash a few myths… • Yes, there are targets to hit. But the kind of people who like sales, love that. You’re probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work., • It’s not “cold calling”. The calls come in to you and you decide how best you can help the customer. That’s why we value resourceful people who like fixing problems., • People say it’s “hard selling”. It’s really not! You’re basically talking to people about fun tech stuff that they already want. Who doesn’t love a better phone, faster broadband or a new console? Why you’ll be better off at EE GREAT MONEY – you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION – the more you sell, the more you can earn. BRILLIANT BENEFITS – including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH – we’re passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY – you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE – you’re working with people like you. It’s a sociable, supportive environment.

The Investigation Specialist Lead at Veeqo is responsible for building and overseeing the company’s account investigation and fraud response capabilities. This is a seller-facing role that owns the proactive identification, investigation, and mitigation of fraudulent activity across the platform — including account takeovers, shipping label fraud, payment fraud, and chargebacks — as well as cases which require specific account investigation beyond fraud (e.g., compliance reviews, account disputes, and operational escalations). You will work cross-functionally with Product, Engineering, Customer Support, Legal, and Finance to detect, investigate, and resolve issues related to shipping, order management, and payment processes. In addition to fraud prevention and account investigation, this role serves as the primary point of contact for Stripe-related issues (disputes, payments, transactions, and refunds) and carrier chargeback queries from Veeqo sellers, ensuring timely resolution and accurate financial reconciliation. As a seller-facing function, you will communicate directly with sellers throughout the investigation lifecycle. Key job responsibilities • Support the design and implementation of Veeqo's end-to-end fraud prevention and investigation framework, establishing KPIs, policies, SOPs, and response protocols, • Build and manage fraud detection tools, rules, and alerts using internal and third-party platforms (e.g., Metabase, FullStory, custom rule engines) to proactively identify suspicious activity, • Conduct thorough fraud investigations — gathering evidence, analysing data, documenting findings, and producing actionable recommendations, • Serve as the primary handler of Stripe-related issues including disputes, failed payments, transaction queries, and refunds, • Handle carrier chargeback queries from sellers, investigating disputed charges, analysing trends, and developing dispute strategies, • Communicate directly with sellers throughout the investigation lifecycle — providing clear updates, managing expectations, and ensuring a professional experience, • Collaborate cross-functionally with Product, Engineering, Legal, and Compliance to identify process gaps, propose improvements, and ensure regulatory adherence (e.g., GDPR, PCI DSS), • Deliver regular fraud trend reports and risk assessments to leadership, quantifying financial impact and proposing mitigation tactics, • Investigate and resolve account-level issues beyond fraud — including account compromise recovery, compliance actions, seller disputes, and operational escalations — ensuring thorough documentation throughout, • Own continuous improvement of the investigation function — conducting post-incident reviews, evaluating new tooling, creating training resources and mentoring team members About the team Veeqo is Amazon's multi-channel shipping and inventory platform, purpose-built for fast-growth e-commerce businesses. Since joining the Amazon family in 2021, Veeqo has helped thousands of online retailers cut shipping costs, streamline fulfilment, and scale with confidence. Our Swansea team sits at the heart of that mission — and this role puts you right at the centre of it. • Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python, • Experience identifying and solving complex problems through data analysis, • Experience in fraud/risk investigations, • 2+ years in fraud investigation, security analysis, or risk management roles, • Experience building automated fraud detection systems or scalable investigation workflows, • Experience with quality assessment frameworks and performance management in security contexts, • Knowledge of regulatory compliance requirements related to fraud prevention and data security (GDPR, PCI DSS), • Experience developing and delivering training programmes for investigation teams Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

About Us: \n Tredz is one of the UK’s leading online cycling specialists, helping riders nationwide with everything they need to get moving. From our Swansea base, we run a Contact Centre, Support Centre, and distribution hub, plus specialist stores in Swansea and Cardiff. \n It’s an exciting time to join us, as we’ve ambitious plans to expand and innovate. We’re passionate about delivering an outstanding customer experience and creating a workplace where people thrive. \n The role \n This is a key Customer Operations leadership role responsible for leading the day-to-day delivery and continuous improvement of Tredz' end-to-end customer experience. \n Leading the Customer Service, Bike Expert and Aftersales teams, you’ll ensure customers receive a seamless, efficient and high-quality experience at every stage of their journey with us. While each function has its own objectives, your role is to bring them together under a single customer-focused operating model, driving consistency, building customer confidence and supporting commercial success. \n Reporting to the Customer Experience (CX) Manager, you will own the day-to-day operation of these customer-facing functions, creating a well-controlled and high-performing operation. You’ll translate strategic priorities into clear operational plans, ensuring teams, processes and resources are aligned to deliver outstanding customer outcomes and help establish Tredz as a market leader for customer experience. \n Leading through a structure of Team Leads, you’re responsible for day-to-day performance across all three functions. You bring a disciplined approach to execution, ensuring clear actions, strong accountability, and consistent standards across the teams. You’ll ensure resources, processes, and capabilities are aligned to meet customer demand while balancing operational efficiency, employee wellbeing, and service excellence. A significant focus of the role is aftersales, where customer trust and long-term brand perception are often shaped. Working closely with suppliers, manufacturers, and internal stakeholders, you will drive effective resolutions, reduce customer effort, improve turnaround times, and ensure commercially sound decision making. \n You will use data and Voice of Customer insight to understand performance and trends, identifying risks and improvement opportunities. Working closely with CX Manager, you will analyse customer feedback, including NPS, satisfaction and review sentiment, feeding insight back into the wider business to reduce repeat issues at source. \n You’re supported by strong product and bike expertise across Tredz, which allows you to focus on leadership, coordination and performance. \n Success in this role means delivering a consistently high-quality support experience, driving customer advocacy, strengthening customer confidence, and improving NPS, customer satisfaction, recommendation rates, and review sentiment. \n Responsibilities \n\n • Lead and oversee the day-to-day operation of the Customer Service, Aftersales and Bike Expert teams, ensuring a consistent, high-quality customer experience across the entire customer journey.\n, • Drive operational performance through clear objectives, effective workforce planning and strong accountability, ensuring service, quality, productivity, customer satisfaction and service level targets are achieved.\n, • Coach, develop and support Team Leads to build engaged, capable and high-performing teams that consistently deliver excellent customer outcomes.\n, • Drive Aftersales performance through strong operational oversight, coaching and quality assurance, ensuring customers receive fair, timely and confidence-building resolutions.\n, • Monitor operational and customer performance data, customer feedback and complaints to identify trends, risks and root causes, working with wider teams to improve service delivery and resolve issues at source.\n, • Support digital adoption and continuous improvement initiatives across customer-facing processes, helping reduce customer effort, remove inefficiencies and improve first-time resolution rates.\n, • Build effective relationships with internal and external stakeholders to support positive customer outcomes and efficient ways of working.\n, • Ensure operational controls, policies and decision-making frameworks are applied consistently, balancing customer satisfaction with commercial performance.\n, • Promote a customer-centric culture that encourages ownership, collaboration and continuous improvement, using operational insight to support the wider Customer Experience strategy, customer loyalty and business growth.\n\n Experience & Knowledge \n\n • Proven experience leading multiple teams through Team Leads or equivalent, with accountability for performance, engagement and operational delivery. (Essential)\n, • Experience implementing and maintaining clear processes, standards and operating frameworks to drive quality, consistency and team capability. (Essential)\n, • Strong experience managing operational performance, including KPIs, service levels, workforce planning and cost control. (Essential)\n, • Track record of using data and customer insight to identify issues, drive improvements and deliver measurable results. (Essential)\n, • Proven ability to build relationships and influence stakeholders across the business to resolve issues and drive positive outcomes. (Essential)\n, • Experience managing complex customer environments, including escalations, service recovery and customer complaints, balancing customer and commercial outcomes. (Essential)\n, • Interest in cycling or relevant industry experience. (Nice to have)\n\n At Tredz, we believe cycling is for everyone — and so is a great place to work. We’re committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities. \n If you need any adjustments during the recruitment process, just let us know — we’re here to support you every step of the way. \n Closing date: 29/07/2026

I’m hiring for a Paid Search Account Manager to join one of the most exciting digital growth agencies in the UK right now. This team partners with some of the fastest scaling DTC and eComm brands across the UK, EU, and US, and they're driving serious results through data, creative, and performance media. This isn’t your average media agency role. You won’t be lost in a 50 person team managing generic campaigns for boring clients. You’ll be hands-on, owning strategy and scaling ad performance with a team that lives and breathes growth. Think Google Ads, YouTube, Shopping, PMax — high-spend, high impact work with a team that actually gives a sht* about your development. What You'll Be Doing: • Running performance-first Google Ads campaigns across Search, Shopping, YouTube, and more, • Owning client strategy and scaling high-growth paid media accounts, • Analysing campaign data and turning insights into revenue-driving actions, • Testing, optimising, scaling — you know the drill, • Collaborating with killer creatives, paid social specialists, and brand leads, • Bringing fresh ideas, hustle, and clarity to every campaign you touch What We're Looking For: • 1-3 years hands-on with Google Ads (Search + Shopping essential), • Proven results managing £100k+/month ad spend, • Agency or performance environment experience, • Sharp with data, obsessed with performance, • Proactive, organised, and genuinely love what you do, • Confident communicator with clients (you’re not just a keyboard warrior) Why This Role Rocks: • Fully remote (UK-based) with flexible working, • Own your accounts. No micromanagement. Just trust + expectations, • Wellness budget + MacBook + iPhone + full home office setup, • Work with a genuinely fun, supportive team that moves fast, • You’ll be front-line with some of the hottest brands in eCommerce

Mercier Consultancy is excited to announce an opportunity for an Italian Speaking Customer Service Representative for our Client's Real Estate Platform. In this vital Junior role, you will provide exceptional service to our Italian-speaking customers, assisting them with inquiries related to property listings, buying, selling, and renting real estate. Your fluency in Italian will enable you to effectively communicate with clients, guiding them through the intricacies of the real estate process and providing valuable information about available properties and services. Your role will be essential in enhancing customer satisfaction and facilitating smooth transactions on our platform. • Deliver outstanding customer service in Italian through phone, email, and chat regarding real estate inquiries, • Assist customers with property searches, booking viewings, and understanding the buying or renting process, • Resolve customer issues and complaints efficiently and professionally, • Document customer interactions and maintain accurate records in our CRM system, • Collaborate with real estate agents and internal teams to ensure timely responses and effective resolution of inquiries, • Gather customer feedback to help enhance service offerings and platform usability, • Stay informed about real estate market trends and property listings, • Fluent in both Italian and English, with excellent communication skills, • Strong customer service orientation and problem-solving capabilities, • Previous experience in customer service, particularly in real estate, property management, or related fields, is preferred, • Able to manage multiple customer inquiries effectively, • Detail-oriented with strong organizational abilities, • Interest in real estate and helping customers achieve their housing goals, • Familiarity with customer support software and CRM systems is a plus, • Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ), • Private Health Insurance, • 2 Extra Salaries Per Year, • Support In Finding Accommodation After Hotel, • Fully Paid Training, • Monthly Performance Bonus, • Free Greek Course, • And More...

Take charge of a £2M territory and grow your sales career with uncapped earnings and full control of UK accounts. You'll decide the strategy, plan your own visits and shape customer relationships with your expertise. With 4 days a week in the field, you'll have the freedom to focus on high-value accounts while a strong internal sales team backs you from the office. There's also an industry-leading technical team ready to join you on-site, where specialist knowledge can close bigger deals. Monthly commission and an annual bonus scheme mean your sales success will directly boost your take-home pay by up to £10,000. You'll also get a choice of company car or car allowance, including Electric Vehicle options, plus an iPhone and laptop to stay connected. Standard hours, 25 days' holiday and optional healthcare plans give you structure and peace of mind, while regular appraisals and targeted development plans keep your career moving forward. Whether it's online training or instructor-led workshops, you'll have everything to sharpen your skills and increase your impact. What you'll do Manage and grow a customer base across Coventry and Milton Keynes, building strong relationships and increasing product range adoption. You'll identify new opportunities, follow up on marketing leads and use your networking to expand your territory. You'll work closely with internal and technical teams to deliver the right solutions, becoming a trusted advisor to customers in the industrial automation and control sector. What you'll need • Experience in technical sales, ideally in automation or control solutions, • Strong communication and relationship-building skills, • A track record of meeting or exceeding sales targets About the company You'll be joining one of the UK's leading distributors of industrial automation and control products, with over 250 associates across the UK. The business is always moving forward, encouraging development and progression for both individuals and the company. Acquisitions and growth help strengthen the team's skills and offerings, ensuring you'll be part of a company that supports your career advancement. Please click the Apply button. Don't worry if your resumé isn't up to date. Just send what you have, and we'll deal with that later. Just make a note of where you are and your job title in the cover letter free text. You can also connect with me, Mark Hopkins, at Thomas Lee Recruitment, on LinkedIn (or find my website - all comms lead to me). Every application receives a response.

Are you fluent in Swedish and in search of an exciting opportunity to work remotely from Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic Swedish Speaking Customer Representative. This position includes the wonderful advantage of paid relocation to Greece, where you can enjoy a rich cultural experience while playing a vital role in our customer service team. Your Role: • Provide outstanding customer support to Swedish-speaking clients, ensuring their inquiries are handled with professionalism and care., • Communicate effectively through various channels, including phone, email, and chat., • Develop familiarity with our client systems to offer excellent service efficiently., • Collaborate with team members to ensure issues are resolved promptly and effectively., • Fluency in Swedish (both written and spoken) is essential for effective client communication., • Strong communication skills and a customer-focused attitude., • Willingness to learn new technologies and tools suitable for remote work., • Self-motivated, proactive, and capable of adapting to a fast-paced environment., • Open to relocating to Greece for this amazing opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in Czech and looking for an exciting opportunity that allows you to work in Greece? At Mercier Consultancy MD, we are seeking a passionate and motivated Czech Speaking Customer Representative. This role comes with the unique opportunity of paid relocation to Greece, where you will become part of a vibrant community and gain hands-on experience in customer service. Your Role: • Provide exceptional customer service to Czech-speaking clients, ensuring all inquiries are handled with professionalism., • Manage communications through various channels including phone, email, and chat., • Embrace and learn our client systems to deliver the best support possible., • Work closely with team members to ensure timely resolution of customer issues., • Fluency in Czech (both written and spoken) is required to communicate effectively with clients., • Excellent communication skills and a strong customer-oriented mindset., • Ability to adapt to new technologies and tools for remote work., • Self-motivated, proactive, and ready to embrace new challenges., • Willingness to relocate to Greece for this exciting opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Customer Service Manager (Housing) • Teddington (South West London) based, • Salary £40,000 plus benefits and hybrid working A growing organisation based in Teddington is looking for an experienced Customer Service Manager. This is a crucial role that will involve managing a team of Advisors to provide customer service support across new client onboarding, complaints, compliance and reporting within the social housing sector. Duties will include: • Motivating a team and monitoring performance, • Coordinate responses to complaints, • Ensure good practice and highest level of service across the board -Working with clients to resolve complaints • Reporting on repairs and ensuring KPI's are met To be considered suitable you will need the following skills and experience: • Ability to manage a small customer services team, • Ideally some experience within the social housing/property sector, • Complaint handling experience, • IT proficient and ideally some CRM experience

Are you fluent in Dutch and looking for an exciting opportunity to work with us at Mercier Consultancy MD? We are in search of a dedicated and enthusiastic Dutch Speaking Customer Representative. This role includes the fantastic benefit of paid relocation to Greece, providing you with a chance to experience a vibrant culture while contributing to our customer service excellence. Your Role: • Deliver exceptional customer support to Dutch-speaking clients, addressing their inquiries promptly and professionally., • Communicate effectively through various channels, including phone, email, and chat., • Become familiar with our client systems to ensure high-quality service delivery., • Work collaboratively with your team to ensure the timely resolution of customer issues., • Fluency in Dutch (both written and spoken) is essential for effective communication with clients., • Strong interpersonal and communication skills focused on customer satisfaction., • Willingness to learn and adapt to new technologies suitable for remote work., • Self-motivated, proactive, and able to thrive in a fast-paced environment., • Open to relocating to Greece for this exciting opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. Experience in customer support. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs a

Danish Speaking Bank Customer Service Representative. Malta! This role is designed for individuals with a strong sales background and a commitment to delivering exceptional customer service. Respond to customer inquiries about banking products and services in both.

Rewards & Benefits on Offer; • Ongoing training and coaching and progression opportunities, • A fully remote position (UK only) with all equipment provided., • EAP (Employment Assistance program), • Free 24/7 counselling, legal & information line, • Employee of the quarter awards (prizes have included trips for two abroad, brand new laptop or tv, yearly gym or cinema membership, beauty and wellness monthly subscription, etc), • Regular parties and events, • Pension scheme, • Free eye test, • Free flu vaccination, • Monday - Friday working hours, No weekends! The Company you will be working for; MTrec Commercial are proudly representing our industry leading client on their search for a Fluent Brazilian/Portuguese speaking Customer Advisor to join their growing team as soon as possible. You do not need to live local, and we are open to applicants that live in the UK. All equipment will be provided though you may have your own suitable workspace at home. If you feel you have the skills and experience required then please apply for an immediate response! The Role you’ll be doing; • As a Brazilian/Portuguese speaking Customer Advisor, you will be responsible for conducting professional calls on behalf of our clients to communicate complex information about new technologies, raise product awareness, and assess the requirements of prospective customers. Your key responsibilities will include:, • Conducting calls to generate high-quality leads, • Acquiring, with training, a good knowledge of product features and applications, and utilizing this information efficiently in your communications, • Understanding the needs of prospective customers and reacting accordingly, • Maintaining organized and detailed records of customer interactions, • Researching contacts and considering their requirements prior to communication, • Supporting your colleagues and working as a team, • Embracing our company values, • Delivering a very high standard of quality and professionalism at all times About You; • Native/Fluent in Brazilian/Portuguese is essential., • Fluency in Spanish is preferred., • Positive attitude and results-driven, • Good team and interpersonal skills, • Confidence to direct the course of a conversation and handle objections, • Well-organized and conscientious, with excellent attention to detail, • Ability to quickly learn new processes, • Experience in a call centre or any target-driven environment (lead generation, telesales, B2B, customer service, etc.)

Senior Technical Account Manager - SaaS | CCaaS. The role of Senior Technical Account Manager (TAM) is part of the professional services team and is a post-sales focused technical support and advisory role. You will join a team of experienced customer account managers with the aim to exceed customer

Description Come build the future of finance with Datarails. We're a global, AI-powered FinanceOS company helping finance teams transform the way they work. By combining intelligent automation, AI, and seamless integrations with the tools finance teams already know and trust, we empower organizations to make faster, smarter decisions with confidence. With approximately 350 employees worldwide, we're building the next generation of finance technology - where innovation, collaboration, and customer success go hand in hand. As a FP&A Technical Account Manager at Datarails, you'll sit on the Customer Expansion team and work directly with our existing customer base to implement add-on modules and drive adoption of new products. You’ll serve as the technical expert on our full suite of offerings and partner closely with teams across product, marketing, and operations to shape go-to-market strategies and improve customer outcomes. This role is ideal for someone who is analytical, customer-focused, and comfortable wearing both a technical and strategic hat. This position is 100% remote position open to candidates in the United Kingdom. No sponsorship or relocation assistance is available. What You'll Do • Partner with existing customers to design and implement additional products, • Act as the technical expert on our product suite, helping customers unlock new value from their Datarails investment, • Advise customers on best practices for financial processes and reporting within the Datarails ecosystem, • Collaborate cross-functionally with Product, Marketing, and Operations to support strategic initiatives and influence roadmap development, • Maintain strong relationships with key customer stakeholders, including Controllers, Directors of Finance, and CFOs, • Develop and iterate on internal playbooks, resources, and processes for add-on product engagements. What You'll Bring • 1–3 years of experience in software implementation, consulting, or similar customer-facing roles, finance or accounting background preferred, • Advanced Excel proficiency (formulas, VLOOKUP, PivotTables, Power Query, complex models), • Strong communication and relationship-building skills - this role involves creating and managing business relationships with CFOs, VPs, Directors of Finance, and other customers from leading US companies, requiring the ability to engage in professional conversations, manage expectations, and guide customers to a positive outcome., • Bachelor’s degree or equivalent experience What We Offer • Private medical and dental insurance through BUPA, • Great PTO policy, parental leave, and company holidays, • Competitive compensation, ongoing recognition, and, most importantly, a chance to learn, contribute, and develop your skills., • A supportive, agile, and creative work environment with brilliant colleagues!, • Autonomy over your schedule and ownership of your work We want to make sure everyone has an equal chance to participate and make a difference. Datarails is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Datarails’ policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Are you fluent in Slovak and searching for an exciting opportunity to work remotely from Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic Slovak Speaking Customer Representative. This position includes the amazing benefit of paid relocation to Greece, allowing you to experience a beautiful lifestyle while making a significant impact in customer service. Your Role: • Deliver outstanding customer support to Slovak-speaking clients, ensuring their inquiries are addressed professionally and effectively., • Communicate through various platforms including phone, email, and chat., • Learn and navigate our client systems to provide exceptional service., • Collaborate with team members to ensure swift resolution of customer issues., • Fluency in Slovak (both written and spoken) is essential for effective communication with clients., • Strong communication skills coupled with a customer-oriented attitude., • Willingness to learn new technologies and tools suitable for remote work., • Self-motivated, proactive, and adaptable to a fast-paced environment., • Open to relocating to Greece for this wonderful opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Rewards and Benefits on offer: • Working for a blue-chip company with a great team-based culture., • The role is only working Monday to Friday- no weekends!, • Home based position from day one!, • World class training and development opportunities The Company you will be working for: MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Swedish or Nowegian Speaking Customer Service Advisor as soon as possible. You will be working from home, with a superb support infrastructure to ensure you provide your customers with the best experience possible. You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive. We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided. You will be provided with all of the equipment you need, please ensure you have a stable and secure WiFi connection and a suitable work-space from home. We are open to applicants to do not live local to the company site, however, you will be required to travel to the office every 3 to 4 months for training or meetings. The Role you will be doing: • Handle inbound calls from consumers and distributors, • Address customer enquiries via telephone and email in Swedish or Norwegian and English, • Providing quality advice and information to consumers and distributors., • Resolve queries and keep customers updated on the status of their enquiries., • Process inbound calls accurately and efficiently., • Make effective use of down time, by assisting colleagues with other tasks., • Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service., • Fulfil any other ad-hoc duties., • Working Monday - Friday either 8am - 4pm / 9am - 5pm About you: • Fluent in Swedish or Norwegian and English, • You must have a customer service background, • You will be able to provide a courteous and a professional service to ensure the customer is completely satisfied., • You will be a great team player and you will be motivated by helping solve customers’ problems.

Are you fluent in German and seeking an exciting opportunity to work remotely from Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic German Speaking Customer Representative. This position offers the incredible perk of paid relocation to Greece, giving you the chance to enjoy a beautiful environment while making a meaningful contribution to our customer service team. Your Role: • Deliver exceptional customer support to German-speaking clients, addressing their inquiries with professionalism and care., • Effectively communicate through multiple channels such as phone, email, and chat., • Familiarize yourself with our client systems to provide top-notch service efficiently., • Collaborate with team members to achieve timely resolutions for customer issues., • Fluency in German (both written and spoken) is essential for effective communication with clients., • Strong communication skills and a customer-focused approach., • Willingness to learn new technologies and tools suited for remote work., • Self-motivated, proactive, and able to thrive in a fast-paced environment., • Open to relocating to Greece for this fantastic opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Private Client Relationship Manager Location: Remote (Must be UK-based but able to travel internationally) Position Type: Permanent, Full-Time Salary: £40k - £80k dependent on experience. Additional performance-related annual bonus and commission structure worth up to £25k. About the Role: Are you a passionate and driven sales professional with experience in the luxury marine or residential sectors? My client, a prestigious, owner-led business with 40 years of industry expertise, is seeking a Client Relationship Manager to join their team. In this role, you will be responsible for managing and nurturing relationships with high-net-worth clients, focusing on their extensive portfolio of marine, residential, and aviation projects. As the Client Relationship Manager, you will be the face of the company, visiting design trade studios, showcasing sample boards, and presenting case files to potential clients. Your ability to establish emotional intelligence and build strong, lasting relationships will be key to your success. You will work closely with the business owner and the London-based team covering Asia and the Middle East, ensuring a seamless experience for clients worldwide. Key Responsibilities: In this role, you will be proactive in nurturing existing client relationships, with 96% of clients turning into repeat revenue. You will be responsible for managing projects ranging from £150k desks to full projects worth £2m - £3m, ensuring that each client receives a bespoke and tailored experience. Your ability to work strategically and close deals will be crucial in driving the business forward. You will have the opportunity to travel internationally, attending events such as the Monaco Yacht Show, and meeting with clients to understand their unique needs and preferences. Your role will involve collaborating with the in-house team of 50 skilled professionals to deliver exceptional, one-of-a-kind products to discerning clients. Required Skills and Qualifications: To excel in this role, you will need: • Proven experience in sales, particularly with high-net-worth clients, • In-depth market knowledge and the ability to identify the right clients and customers, • A presentable and confident demeanour, with the ability to attend events and engage with clients, • Strong deal management and closing skills, • The ability to work strategically and think creatively, • Ideally, an established network of high-net-worth clients Desired Personal Attributes: My client is looking for someone who is a natural storyteller and team player, with a passion for selling high-value bespoke products. You should be solutions-driven, well-prepared, trustworthy, and committed to protecting and nurturing client relationships. Your loyalty and dedication to the team will be highly valued. About the Company: My client is a renowned, owner-led business with a strong reputation for creativity and innovation in the luxury marine and residential sectors. With an extensive client list and a team of over 60 skilled professionals, they are dedicated to delivering exceptional, bespoke pieces to discerning clients worldwide. Their passion for their craft and commitment to excellence sets them apart in the industry. Benefits: • Competitive base salary (£40,000 - £80,000) with team and individual commission, • 22 days holiday plus bank holidays (increasing with length of service), • Company sick pay, • Pension contribution (5%), • Private health insurance, • All travel expenses covered, • Fully remote working with no requirement to attend company offices, • Opportunity for international travel to prestigious and exclusive events

Our Client is an innovative, global leader in Enterprise Data Management. You will be responsible to sell software, services and support We are looking for a Strategic Account Manager who will be responsible for overseeing a portfolio of assigned customers, developing new business from existing relationships and actively seeking new sales opportunities. In this role, you will liaise with cross-functional teams to improve the entire customer experience. The successful candidate will have an excellent track record of success and closing deals. A market leading salary will be on offer. Contact: alex.gregory@planetta.co.uk

Account Manager (E-commerce) Function: Performance Creative | Account Management | UGC & Launch Execution Reports to: Senior Account Manager Location: Hybrid - The Roundhouse, Camden Compensation: £35,000 – £44,000 The Soar Group is one of the UK’s fastest-growing performance agency groups, home to three specialist agencies. On the inside, we work as one: • Hambi Media: Performance creative agency for Meta, delivering High Production, UGC, and Static ads. The UK’s largest performance creative division in the UK., • For You Advertising: The UK’s #1 independent TikTok agency, specialising in TikTok paid media, TikTok Shop, and creator-led content at scale., • Soar With Us: Paid social and paid search, managing media buying and growth strategy across the group’s client portfolio. Together, the group manages over £100M in ad spend, works with category-leading D2C brands, and operates the UK’s largest Creative Strategy department with design, production, strategy, and UGC all under one roof. • Nominated for Meta’s Creative Diversity Award 2025, the only independent agency recognised., • Highest independent agency spend on Meta in 2025., • Official TikTok Agency Partner, Creative Partner, and one of the only TikTok Shop Partners across UK and US., • Two production studios (London and Manchester), • Creators of D2C Diaries, one of the UK’s leading eCommerce podcasts. About the role: We’re looking for an Account Manager who is commercially sharp, strategically minded, and builds strong, trusted relationships with clients and stakeholders. Someone who enjoys fast-paced environments and takes pride in driving real outcomes for clients. You'll manage up to 5 accounts, acting as the day-to-day client lead across performance creative. You'll work closely with Strategists, Media Buyers, Creatives and UGC teams to deliver high-performing creative campaigns and keep clients confident at every stage. This role is ideal for someone who wants to grow into a Senior Account Manager - learning how high-performance teams operate while developing the commercial confidence and decision-making maturity to lead accounts at a higher level. • Own day-to-day client communication across assigned accounts, • Lead client calls, updates, and check-ins with confidence and commercial context, • Translate client goals into clear briefs, timelines, and action plans - with an eye on feasibility and margin, • Act as the alignment point between client expectations and campaign delivery, • Coordinate internal teams (strategy, creative, production, UGC) - driving accountability, not just chasing progress, • Manage quality control across all deliverables, • Provide clients with a clear, confident narrative around performance and commercials, • Sign off on strategy before it reaches the client, ensuring commercial and delivery feasibility is validated, • Flag risks early with a recommended course of action or solution, • Protect account health - balancing client satisfaction, retention, and agency profitability, • 2+ years' experience in account management, client services or project coordination (agency preferred), • Exposure to UGC, social-first creative or performance marketing, • Strong communication skills — clear, calm, and confident with clients and internally, • Commercial awareness — you understand that great outcomes need to be profitable ones, • Organised and process-driven, comfortable managing multiple accounts without losing grip on the details, • Curiosity and eagerness to learn how performance creative drives growth, • Familiarity with Meta & TikTok ecosystems (conceptually, not buying), • A proactive, decision-led mindset — you move with intent, not just instruction, • Outcome-led - you focus on results and see delivery through with purpose, • Commercially aware - you understand the agency dynamic as well as the client’s needs, • Alignment-driven - you bring teams and priorities together to keep things moving, • Launch-minded - you’re comfortable with pace, pressure, and key delivery moments, • Client-first - you build trust through clarity, honesty and follow-through, • Process-oriented - you create structure and keep things running smoothly, • Coachable and ambitious - you’re keen to grow into a role where you make decisions, not just support them, • Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents., • Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals., • Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency., • Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days., • Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs., • Dynamic Culture: A fun, happiness-driven environment with regular team-building activities and a beautiful Central London office.

Overview: The Role Brand new opportunity to join a rapidly growing agency on a mission to revolutionise lead generation. We are seeking a skilled Google Ads Specialist (PPC Account Manager) with a strong background in managing Google ad campaigns within an agency setting. This role requires a data-driven professional who can create, optimise, and manage paid advertising strategies to drive performance and achieve business goals. The Responsibilities Create, manage, and optimise Google ad campaigns. Analyse campaign performance data to provide actionable insights and recommendations. Collaborate closely with clients to understand their business goals and create tailored ad strategies. Manage budgets efficiently to maximise ROI on ad spend. Stay updated on the latest trends, tools, and best practices in Google advertising. Report on key performance indicators (KPIs) to clients and internal teams regularly. Participate in strategic planning sessions to align Google ad strategies with broader marketing goals. The Requirements Minimum of 4 years of experience managing Google ad campaigns within an agency setting. ( Google Ads: 4 years (required)) Previous agency experience: 4 years (required) Proven track record of delivering successful ad campaigns with measurable results. Strong analytical skills with the ability to interpret complex data and translate it into actionable strategies. Proficiency in using Google Ads Manager and other related tools. Excellent communication skills, both written and verbal. Ability to work collaboratively in a fast-paced environment. Passion for digital marketing with a proactive approach to learning and applying new techniques. Salary £30,000 - £40,000 per year Location UK-Based Fully Remote; Full-time, Monday to Friday, 9 AM - 5 PM Benefits Company events Gym membership Work-from-home flexibility

Pega CDH Consultants Inside IR35 Remote in UK Initial 6 month engagement emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to the financial services sector. We power progress, solve challenges, and deliver real results through tailored high-end consulting services and solutions. We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication to delivering the optimal service for our clients. Our commitment is not just towards our clients — we aim to foster a positive and equitable working environment with our consultants and colleagues, which stems from our core values: Confident, Dedicated, Responsible, Genuine. We are building a best-in-class Next Best Action (NBA) decisioning capability and are hiring experienced professionals to design, scale, and optimise decisioning frameworks across multiple markets. This is an opportunity to work at the intersection of data, AI, and customer engagement, delivering personalised, real-time experiences in a regulated environment. We are hiring for: Lead Decisioning Expert Own and govern the NBA decisioning framework across markets. Key Skills: Pega LDA (mandatory) Deep Pega CDH expertise (NBA Designer, decision strategies) Decision frameworks (eligibility, arbitration, prioritisation) Omni-channel decisioning (real-time & outbound) Decision governance, explainability, regulatory awareness Strong stakeholder management & Agile delivery Lead NBA Data Scientist Design and optimise ML models driving NBA decisioning. Key Skills: Pega CDH adaptive models Strong MLB / RTIM / arbitration logic knowledge Advanced Python & ML development A/B testing, uplift measurement, model governance Feature engineering & real-time vs batch decisioning Git, Agile, cross-functional collaboration NBA Decisioning Specialist Deliver decisioning use cases and personalisation strategies. Key Skills: Pega PCDC (mandatory) Pega CDH / NBA Designer experience Decision logic configuration (eligibility, prioritisation, suppression) Testing, simulation & performance optimisation Strong business-facing communication Nice to have: Adobe AEP, Financial Services, multi-market experience Data Integration & System Engineers Build scalable data pipelines supporting decisioning systems. Key Skills: GCP (BigQuery) & Hadoop/Cloudera (mandatory) Spark, Scala, Python, SQL Data pipelines (batch & near real-time) Data modelling, governance & CI/CD Pega CDH integration experience QA / Test Specialists Ensure quality and performance across data and decision platforms. Key Skills: Hadoop & GCP (mandatory) Test automation (Pytest, Robot Framework) Python, SQL, Bash CI/CD, Docker, Jenkins ISTQB certified Our People The ideal consultants will share our values and be aligned with our ways of working. As your career progresses, you can expect to work across all areas of the project lifecycle, from strategy to implementation. This will provide you with a broad base of experience from which to build an outstanding career. The ideal consultants will share our values and be aligned with our ways of working and as your career progresses, you can expect to work across all areas of the project lifecycle. We pride ourselves on; Providing our people with a supportive culture, rooted in our values and driven by our purpose. Promoting a culture of inclusion, collaboration, well-being, and learning and development. Providing increased agility and flexibility within our hybrid working model Investing in employees’ growth through ongoing training and development Autonomy to take ownership of projects, making decisions and demonstrating individual expertise Providing an transparent performance and career management experience. Our consultants are integral to delivering successful consulting engagements, addressing our clients’ most pressing business challenges, and build lasting value in disciplines such as: Solve sophisticated, ambiguous business, change and technology problems, bringing structure and meticulous analysis and planning, acting, and taking decisions with little strategic direction Build, develop and sustain trusted senior client relationships in the C-suite by remaining highly attuned to client needs Drive, enable and support the business, partnering with our leaders, clients, and consultants across our practices to take the best of emagine to our clients through opportunity identification/qualification, solution development/presentation Interested? At emagine, we are committed to building an international and diverse team by embracing our different backgrounds. If you are up to the challenge and would like to find out more, get in touch with us immediately, our internal recruitment team is always keen to hear from dynamic individuals that are looking to further their career and explore their full potential. “emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin

Join Mercier Consultancy as an Italian Speaking Customer Service Specialist, with an exciting opportunity to work in beautiful Greece! We are offering paid relocation for the right candidate who is passionate about providing top-notch customer service to our Italian-speaking clientele. In this dynamic role, you will engage with customers through various channels, offering support and assistance tailored to their needs. Your professionalism and empathy will play a vital role in ensuring a memorable customer experience, helping to strengthen our reputation for excellence. • Handle customer inquiries in Italian through phone, email, and chat channels, • Provide accurate information regarding our products and services, • Resolve customer issues effectively and in a timely manner, • Document interactions and update customer records in our systems, • Work closely with other teams to ensure efficient resolution of customer concerns, • Participate in ongoing training and development sessions, • Contribute to a positive team environment and enhance customer satisfaction, • Fluency in Italian and English, both oral and written, • Exceptional communication and problem-solving skills, • Experience in customer service or a relevant field is advantageous, • Adept at multitasking and working in a fast-paced environment, • Strong attention to detail and commitment to customer satisfaction, • Positive attitude and a collaborative spirit, • Prior experience with customer support software is a bonus Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training And More...

About the Role As an Account Manager at Swanky, you’ll play an important role in supporting the long-term success and growth of our retained ecommerce clients. Working with a range of ambitious retail and ecommerce brands, you’ll act as a key day-to-day partner to clients while helping coordinate activity across internal teams to ensure work remains organised, aligned, and moving forward effectively. This is a collaborative, fast-paced role suited to someone who enjoys building strong relationships, thrives in a team environment, and is confident managing multiple priorities at once. You’ll work closely with developers, designers, strategists, and specialists across a variety of ongoing client initiatives, helping maintain clear communication, delivery visibility, and strong operational organisation across accounts. Alongside supporting day-to-day account delivery, you’ll contribute to roadmap planning, ongoing optimisation, and wider growth conversations, helping clients continue to evolve and improve their ecommerce experience over time. We’re looking for someone who is proactive, organised, commercially aware, and comfortable taking ownership of their accounts while knowing when to collaborate, challenge, or escalate appropriately. Cultural fit is hugely important to us at Swanky. We’re looking for someone who is approachable, adaptable, solutions-focused, and genuinely enjoys working closely with both clients and colleagues. The ideal candidate will bring a positive attitude, strong communication skills, and a willingness to learn and grow within a supportive, ambitious, and evolving agency environment. Key Responsibilities Client Relationships & Account Growth • Build strong, trusted relationships with clients, becoming a reliable day-to-day partner across ongoing retainers and growth plans., • Develop a strong understanding of each client’s business, priorities, and commercial goals to support long-term success., • Support strategic account planning, helping clients prioritise initiatives that drive growth and improve performance., • Lead clear, confident communication across meetings, project management platforms, and written updates., • Help identify opportunities to add value across accounts through proactive recommendations and ongoing collaboration. Account Coordination & Delivery • Coordinate ongoing account activity across multiple retained clients, ensuring priorities, timelines, and deliverables remain organised and on track., • Use project management software to manage workflows, maintain visibility across accounts, and support efficient collaboration between teams., • Work closely with developers, designers, strategists, and specialist teams to ensure work progresses smoothly and aligns with wider account goals., • Proactively identify risks, blockers, or gaps in delivery and work collaboratively to resolve them effectively., • Support roadmap planning and ensure priorities remain aligned with client objectives and business needs. Teamwork & Operational Excellence • Foster strong cross-functional collaboration, helping teams stay aligned, informed, and focused on shared outcomes., • Contribute to the continuous improvement of internal processes, workflows, and ways of working across account delivery., • Support a positive, collaborative team culture built on communication, accountability, and mutual respect., • Balance multiple priorities with confidence, adaptability, and a calm, solutions-focused approach. Industry Awareness & Strategic Thinking • Stay informed on Shopify updates, ecommerce trends, and emerging digital best practices., • Bring proactive ideas and insights into client conversations and internal discussions., • Support strategic thinking across accounts by helping identify opportunities for optimisation, innovation, and long-term growth. Required Skills & Experience • Strong organisational and time management skills, with the ability to manage multiple clients, priorities, and deadlines simultaneously, • Excellent written and verbal communication skills, with confidence leading client conversations and translating technical or strategic information clearly, • Experience coordinating cross-functional teams, • Comfortable using/willing to learn project management tools and structured workflows (e.g. Wrike, Asana, ClickUp, Monday, Jira), • Proactive problem-solving mindset, with the ability to identify risks and keep momentum moving, • Strong attention to detail and ability to maintain high standards across delivery and communication, • Confident working in a fast-paced, changing environment with multiple moving parts Desirable Skills & Experience • Experience working within ecommerce, retail, or digital agency environments, • Familiarity with Shopify or other ecommerce platforms, • Exposure to CRO, UX, SEO, paid media, CRM, retention, or wider digital growth disciplines, • Understanding of agile delivery methodologies or sprint-based working, • Experience working with enterprise or multi-stakeholder clients, • Interest in ecommerce trends, emerging technologies, and digital customer experience What We Offer • Competitive salary DOE, • 30 days holiday per year inclusive of bank holidays, plus 1 additional day per full year served, capped at 5, • Flexible working hours during the day, • Beautiful Exeter-based offices for those based in the South-West of the UK (but this can be a fully remote role for the right candidate), • Employee Assistance Programme with 24/7 access to services, • Free unlimited tea, hot chocolate, coffee and healthy snack bar (in the office), • MacBook Pro (or your preferred choice of tech), • The opportunity to work with ambitious, fast-growing brands on exciting and evolving ecommerce strategies, • Opportunities for career development within a highly collaborative and growing agency, • Regular company socials and events, • Opportunity for occasional travel to client meetings and conferences No Recruiters

If you’re a confident, client facing travel professional who fancies a step into Account Management, we could have the ideal role for you! We’re really pleased to be recruiting for a fantastic Travel Management Company who are looking to expand their Account Management team to help with their continuing growth plans. This Account Management Executive position is an entry level Account Manager however we do need you to know and understand how a corporate travel company works. It’s a brilliant opportunity to work for a company that’s recently secured a "Great Place to Work" accolade and who values their staff as individuals with clear development plans, support and empathy. What will your role as an Account Management Executive comprise? • Managing a portfolio of corporate clients ranging in business travel spend, ensuring the service they are receiving reflects the company ethos at all times., • Working closely with the Business Development, Reservations and Technology teams to maintain and oversee a seamless service across all departments for your clients., • Conducting regular client Teams calls reviews and in person visits., • Being a point of contact for any queries or issues and resolving them by working with the wider business., • Promoting the companies tech stack and identifying areas of growth for your client. The details: • Monday - Friday, • Home based (but we’re looking for someone within an easy commute to London & Buckinghamshire as there will be the requirement to attend client meetings in person)., • Excellent benefits including 25 days annual leave plus bank holidays, wellness and mental health schemes and much more!, • Salary is inline with a Junior Account Manager, please note this isn’t a senior role. This is an ideal position for someone from the travel sector who would love the opportunity to work within account management and the SME market. We’re looking for: • Knowledge of business travel- this could be from a TMC or a supplier., • Experience of handling corporate clients in a professional capacity., • Client facing experience (essential - could be in person or via Teams), • Excellent communication skills, • Thorough attention to detail, • A team player, • Passion for the industry with high service levels We’d love to hear from you if you think you match the criteria we’re looking for! Don’t hesitate to apply and we’ll contact you for an initial chat about the company before your CV is sent over.

Customer Support Representative Certain Advantage is hiring for a Customer Support Representative based in Reading. This role is on an initial 1-year contract basis and is hybrid The company: We’re working with a business that’s a global leader in communications, technology, and telematics solutions, providing connectivity, network infrastructure, and innovative digital services to businesses and consumers. In this role, you'll assist customers daily by troubleshooting hardware, installation, and mobile/web platform issues. You'll also keep them informed of progress via phone and email to ensure timely resolution and satisfaction. The role: • Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space, • Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions, • Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders, • Actively work with other departments of the organisation as well as deal with customers and vendors on a daily basis, • Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level The individual: • Experience in a customer-facing role, • Experience with SaaS (Software as a Service) solutions is a plus, • Experience with CRM & ERP systems - Salesforce and SAP would be preferred, • Strong communication and listening skills, • Well-developed time management and prioritisation skills, • Structured “can-do” approach to open matters and tasks in a demanding environment, • Methodical and conscientious documentation skills, • Willingness to develop while identifying opportunities over self-reflection. Does this sound like your next career move? Apply today. Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Finance, Marketing, IT and Engineering. If this job isn’t for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.

Advancing People - Multilingual Recruitment Specialists are now recruiting for a German Speaking Customer Service Advisor for their client on a remote basis. As a German Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the German speaking region and covering the English speaking markets, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: • Receive incoming calls, • Deliver high quality customer service, • Assist with new customer's enquiries, • Process orders received via the telephone, fax, e-mail or internet, • Be proactive in the area of Customer retention Person Specification: • Fluent in German & English, • Strong customer focus and professional approach, • Excellent communication skills, both oral and written, • Ability to work effectively as part of a team, • Good computer skills, • Positive "can do" attitude This is a full time permanent position offering an annual salary of £26,500 + attractive company benefits This is a remote / Work from home position. If successful you would need to commute to St.Neots, Cambridge once a month. Apply now! Advancing People - Multilingual Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

Customer Service Advisor • Home Based / Remote working, • Salary - £26,000, • Full time / 40 hours per week A well known and established brand is looking to grow their customer service team and offer their new advisors the opportunity to work from home. We are looking for exceptional Customer Service Advisors to provide the best customer support experience. The role is full time, working a 40 hour week Monday - Friday on a shift basis between the hours of 8am - 7pm plus occasionally working on a Saturday morning (additional hours paid in lieu) with full equipment provided. The Key Duties & Responsibilities include: • Taking inbound calls, emails or messages dealing with a variety of customer service queries, • Accurate recording of information onto a live system, • Resolution of customer enquiries (oral and written) based on competent working knowledge, • Query handling in response to customer requests with the support of clear information and processes, • Striving to provide a professional service at all times, • Identify and implement process improvements in immediate area of work responsibility in order to improve output and customer service Skills & Knowledge Required: • Excellent customer service skills with an excellent telephone manner and the ability to communicate clearly and precisely, • Experience working within a fast paced contact centre environment (must have taken upwards of 70 calls a day), • Experience working to contact centre metrics such as average handling time, call volumes etc Benefits: • Private health care (for you and dependants), • Employee assistance programme including, cashback for treatments, GP line, advice line, • Group life assurance, • Additional leave purchase scheme, • Discounted home and travel insurance, • Mortgage advice service, • 23 days annual leave + UK bank holidays This is the perfect opportunity to develop your career with a growing company and be part of a supportive and friendly team. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Account Manager, North UK Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on a dance floor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in. We’re looking for an Account Manager to join our team in the North of England, forming strong relationships with venues and promoters, ideally based in Leeds or Manchester. At DICE, you’ll be part of the company that’s redefining live entertainment. It's a place where you can be yourself, influence the culture, and create work that you’re proud of. About the role You’ll join a team focused on building strong partner relationships and driving growth across our network. With your deep understanding of the live entertainment industry and expertise in the music industry across key cities like Leeds, Manchester and Liverpool, you’ll know what makes promoters, festivals and venues thrive. This is an exciting opportunity to make an impact in a growing market—developing meaningful partnerships while driving operational excellence, revenue, engagement and long-term growth. You are collaborative and execution-oriented with a strong marketing sense, and you look for new and expanded ways to help your partners reach fans and drive growth. You will be Building and leading relationships with key partners to drive revenue targets, partner satisfaction and retention. Partnering with Marketing, Field Operations, and Client Success teams to drive operational excellence and manage on-site needs for events. Maximising Partner success by tracking sales performance across systems, surfacing key insights and deploying strategies that optimise marketing and sales strategies. Keeping your finger on the pulse of DICE product developments and industry trends that will evolve Partner event strategy. Acting as the glue connecting the region to central DICE teams, confidently managing Partner expectations and ensuring Partner needs are documented. Engaged in team collaboration to overcome ambiguity and achieve shared success. You are Passionate, humble and resilient. • Self-motivated and a team player. Actively responsible. A fan of music and culture. • Collaborative and confident communicator. Highly collaborative and confident communicator. • An analytical and curious problem solver. Extremely organised, resourceful and efficient in balancing priorities. You'll need • Local knowledge of the live industry across the North of England and based in either Leeds or Manchester. Business and commercial acumen. Strong communication skills. • Exceptional stakeholder management. Proven experience in live events in Account Management, Event Operations or Marketing. • High attention to detail and resourcefulness. An understanding of marketing, social media and analytics. • Excellent knowledge of how festivals, venues and promoters work., • Ticketing experience is a big plus. About DICE DICE is based throughout Europe, North America, Australia and India, and is rapidly growing worldwide. We’re constantly innovating to bring amazing products to fans, artists, venues and promoters. We know that having a variety of perspectives makes us a better company – it's why we strongly encourage members of underrepresented communities to apply. Find out how we're creating a more _. Our Benefits Unlimited paid holiday Monthly DICE credits Private health insurance with Vitality with tons of perks Workplace pension with Penfold Coaching and CBT sessions Classpass Summer Fridays Generous parental package Eye Care Vouchers Cycle 2 Work Workplace nursery scheme Season Ticket Loan We recognise the benefits of hybrid working and want to create the best balance to ensure we can continue working together effectively. For our UK team, we have a hybrid work policy of three days in the office and two days from anywhere. You can chat about your specific team’s days and expectations during the interview process. Application process Our process usually involves a quick chat on the phone, a task and an interview where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way. For information on how we use your data, please view our _. We may use AI-assisted tools to help analyse skills and experience. These systems function solely as decision-support tools; they do not autonomously reject candidates or make final hiring decisions. Every application is subject to meaningful human oversight, with every hiring decision through the process being made by humans If you would like more information about how your data is processed, please contact us.

Turkish Speaking Inbound Customer Service Advisor Newcastle – Remote/Hybrid Full time Permanent £23,809 per annum J139464 Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Turkish. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for Turkish based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday 9am – 5pm. The Person: • Fluent or Professional level Turkish is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

Advancing People - Multilingual Recruitment Specialists are now recruiting for a French Speaking Customer Service Advisor for their client based in St.Neots, Cambridgeshire. As a French Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the French speaking region and covering the English speaking markets, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: • Receive incoming calls, • Deliver high quality customer service, • Assist with new customer's enquiries, • Process orders received via the telephone, fax, e-mail or internet, • Be proactive in the area of Customer retention Person Specification: • Fluent in French & English, • Strong customer focus and professional approach, • Excellent communication skills, both oral and written, • Ability to work effectively as part of a team, • Good computer skills, • Positive "can do" attitude This is a full time permanent position offering an annual basic salary of upto £27,000 + attractive company benefits This is a remote / Work from home position. If successful you would need to commute to St.Neots Cambridge 3 time a week. Monday - Friday, 37.5 hours a week Apply now! Advancing People - Multilingual Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

Tembo is making the dream of ownership possible for a new generation of home buyers. We are a disruptive, award winning savings and mortgage platform powered by a proprietary technology platform - with the result of enabling buyers to buy their home years ahead of the alternative. We recently acquired a savings company to help us capture customers earlier in their home buying journey, nurture them through saving for a deposit and ultimately to match them with the best mortgage product to get them onto the ladder more quickly. Our savings business is growing very rapidly and we’ve recently launched a Cash ISA to complement our existing Lifetime ISA products. We have huge plans for new products and innovation in the future. We’re a mission centric organisation that holds our values close: Find a way - representing our desire to innovate and also leave no stone unturned to help find a customer a way to get on the ladder It's all about the people - customers, colleagues, partners - we’re all human and without them we are nothing If you don’t like it change it - as a startup we’re constantly listening to every source of data and evolving, every opinion counts We are rated 5* on Trustpilot with every single customer review celebrated and we are determined to find a way to ensure we retain that customer love as we scale. We are well funded by Goodwater Capital, Aviva, McPike Family Global Office, Ascension, Love Ventures as well as a suite of ethical backers such as Fair by Design, Barrow Cadbury, Joseph Rowntree Foundation and Big Society Capital. We’re looking for an experienced, customer-centric Customer Service Specialist who isn’t afraid to roll their sleeves up, to help deliver the best, most trusted customer service as we grow our business. In this role, you’ll be responsible play an integral part in helping the Customer Service team deliver world-class service to our Savings customers via in-app chat, email and telephony. This includes liaising with internal and external stakeholders and delivering 5* service, 7 days a week whilst continually implementing process improvements and optimising resources. You will also successfully collaborate with our operations, technology and compliance teams to ensure we achieve our company growth objectives. As a tech-enabled business there is a big focus on innovative AI/technology focused solutions to create the optimum customer experience whilst also enabling Tembo to scale quickly. At Tembo we utilise the latest tools and systems to deliver top class service, you’ll own the ongoing training and utilisation of these tools to ensure the team are making the most of the tools at their fingertips (eg Using Intercom AI to automatically resolve as many tickets as possible without human intervention). Proven experience in a customer support or operations role within fintech, banking, or a regulated financial services environment Comfortable responding to customers across in-app chat, email, and phone via platforms like Intercom Strong written and verbal communication skills, with a focus on delivering empathetic, clear and world-class customer service Skilled in triaging queries and issues to internal teams (e.g. ISA Transfers, Payments, Home Purchase) and ensuring timely resolution Experience working closely with internal stakeholders such as the Finance team to help resolve payments, deposits, and reconciliation queries Ability to follow and improve internal processes while maintaining service-level targets and accuracy Confident in using support tools and CRMs, tagging queries, and contributing to feedback loops that improve team workflows Detail-oriented and proactive in identifying emerging customer issues or patterns and raising them for process review Collaborative mindset, eager to work cross-functionally and support customers throughout their savings journey Location: Hybrid, with an office in Central London (1-2 days per week in the office)

Chip is on a mission to make saving and investing effortless for everyone. With a product suite spanning savings, ISAs, and investment accounts, we're now launching our SIPP pension — and we're looking for the right person to help us get it right for customers from day one. This role sits at the heart of one of Chip's most significant product launches. As we bring our SIPP pension to market, we're looking for a Team Lead who can help shape what great customer support looks like from day one, and grow with the proposition as it evolves. As Chip's proposition matures, our ambition is to move toward more personalised, regulated support for customers, and this individual is likely to play a leading role in shaping how CS delivers that. If you're motivated by helping build something, not just running it, this is the right opportunity. You'll be part of a broader CS team, leading on Pensions while contributing to the wider range of customer queries and subjects across Chip's product suite. You'll report to the Customer Service Manager and work closely with colleagues across CS leadership to ensure consistency in standards, process, and direction. What you can expect to be doing: Pensions SME The go-to person within CS for all things pension and SIPP — building and maintaining internal knowledge, guidance, and processes as the product evolves Primary CS liaison with the Product team — translating customer insight into actionable feedback, flagging friction points, and contributing to the pension customer experience roadmap Keeping across regulatory developments relevant to SIPP and pension products and ensuring the team is always up to speed Playing an active role in how Chip develops more personalised, regulated support for customers over time Leading your team Day-to-day line management of a broader CS team with a Pensions specialism — setting the standard, driving performance, and developing people 1-2-1s, probation reviews, personal OKRs, and performance management Experienced in having difficult conversations and comfortable holding people to account with fairness and consistency Creating an environment where people are motivated, supported, and clear on what good looks like Operational responsibilities Representing Customer Support in the Pensions work stream — SLAs, KPIs, blockers, and solutions Rota management, leave, sickness cover, and OOH planning — always with a risk-based eye on customer impact Supporting the team with complex pension enquiries and acting as the escalation point when it matters Using data to understand performance, spot trends, and drive continuous improvement Ensuring full compliance with FCA regulatory requirements across every customer interaction What we’re looking for: Essential Experience managing customer support teams within an FCA-regulated financial services environment, pensions, investments, mortgages, financial advice, or similar A solid grasp of the compliance obligations that come with supporting customers on regulated products A natural subject matter expert, someone who builds knowledge, shares it well, and uses it to influence across teams A people-first leader with a genuine track record of developing and getting the best out of a team Operationally sharp, comfortable with data, SLAs, and the day-to-day reality of running a busy CS function Motivated by helping build and shape, not just maintain Desirable Direct SIPP or pension product experience Experience in or adjacent to environments moving toward more personalised, regulated customer support What we’re really looking for: ✍️ We’re looking for someone who’s genuinely excited about Chip and energised by the opportunity to help build the future of wealth, making saving, investing and pensions simpler and more accessible for everyone. We work in a regulated space, so the bar is high. But we’ve built a team of smart, thoughtful people who care about doing great work and enjoy doing it together. Technical skills matter, obviously. But they’re not the only thing we hire for. We want real people. People with interests, perspective and personality. The best teams are made up of individuals who bring different experiences into the room, not just polished CVs and good interview answers. So alongside the technical side, we’ll be looking for empathy, self-awareness, sound judgement, resilience and a collaborative mindset. People who are good to work with, especially when things get hard. ⏰ Working Hours ⏰ Monday to Thursday: 9:00 AM – 6:00 PM Friday: 8:00 AM – 4:00 PM (Start your weekend early!) Enjoy a structured yet balanced workweek, with an early Friday finish to kickstart your weekend! PERKS 🎁 £45,000 per annum Discretionary Performance-Related Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary. Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £45,000. Plan ahead with confidence while you grow your career! 🚀 Private medical insurance (medical history disregarded) Employee Assistance Programme Cycle to work scheme Season ticket loan Free ChipX subscription for UK-based employees We are an equal-opportunity employer and value diversity Flexible working arrangements 28 days holiday plus bank holidays, plus the days between Christmas and New Year ✈️ Annual training budget for courses, workshops, or conferences to help you advance your career. £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing Company laptop Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup 🚀 Our Interview Process: 📖 Video screen with someone from our Talent team Video interview with the hiring manager Final interview with VP of Customer Support About Chip Chip’s mission is to make your life wealthy We're building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth. The Sunday Times listed Chip as the 6th fastest growing tech company in Britain… and we're not slowing down. Chip serves over 400,000 active customers and looks after over £6billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose. Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd-funded businesses in Europe, having raised over £50m from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip. Our vision To be the most personal digital wealth manager in the UK Who we are Chip has a creative and diverse team of 180, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously. Don’t just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022, 2024 & 2025 British Bank Awards. Our Values Be ACCOUNTABLE Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible Be BOLD Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers Be COLLABORATIVE Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Note to Agencies Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.

Chip is on a mission to make saving and investing effortless for everyone. With a product suite spanning savings, ISAs, and investment accounts, we're now launching our SIPP pension — and we're looking for the right person to help us get it right for customers from day one. This role sits at the heart of one of Chip's most significant product launches. As we bring our SIPP pension to market, we're looking for a Team Lead who can help shape what great customer support looks like from day one, and grow with the proposition as it evolves. As Chip's proposition matures, our ambition is to move toward more personalised, regulated support for customers, and this individual is likely to play a leading role in shaping how CS delivers that. If you're motivated by helping build something, not just running it, this is the right opportunity. You'll be part of a broader CS team, leading on Pensions while contributing to the wider range of customer queries and subjects across Chip's product suite. You'll report to the Customer Service Manager and work closely with colleagues across CS leadership to ensure consistency in standards, process, and direction. What you can expect to be doing: Pensions SME The go-to person within CS for all things pension and SIPP — building and maintaining internal knowledge, guidance, and processes as the product evolves Primary CS liaison with the Product team — translating customer insight into actionable feedback, flagging friction points, and contributing to the pension customer experience roadmap Keeping across regulatory developments relevant to SIPP and pension products and ensuring the team is always up to speed Playing an active role in how Chip develops more personalised, regulated support for customers over time Leading your team Day-to-day line management of a broader CS team with a Pensions specialism — setting the standard, driving performance, and developing people 1-2-1s, probation reviews, personal OKRs, and performance management Experienced in having difficult conversations and comfortable holding people to account with fairness and consistency Creating an environment where people are motivated, supported, and clear on what good looks like Operational responsibilities Representing Customer Support in the Pensions work stream — SLAs, KPIs, blockers, and solutions Rota management, leave, sickness cover, and OOH planning — always with a risk-based eye on customer impact Supporting the team with complex pension enquiries and acting as the escalation point when it matters Using data to understand performance, spot trends, and drive continuous improvement Ensuring full compliance with FCA regulatory requirements across every customer interaction What we’re looking for: Essential Experience managing customer support teams within an FCA-regulated financial services environment, pensions, investments, mortgages, financial advice, or similar A solid grasp of the compliance obligations that come with supporting customers on regulated products A natural subject matter expert, someone who builds knowledge, shares it well, and uses it to influence across teams A people-first leader with a genuine track record of developing and getting the best out of a team Operationally sharp, comfortable with data, SLAs, and the day-to-day reality of running a busy CS function Motivated by helping build and shape, not just maintain Desirable Direct SIPP or pension product experience Experience in or adjacent to environments moving toward more personalised, regulated customer support What we’re really looking for: ✍️ We’re looking for someone who’s genuinely excited about Chip and energised by the opportunity to help build the future of wealth, making saving, investing and pensions simpler and more accessible for everyone. We work in a regulated space, so the bar is high. But we’ve built a team of smart, thoughtful people who care about doing great work and enjoy doing it together. Technical skills matter, obviously. But they’re not the only thing we hire for. We want real people. People with interests, perspective and personality. The best teams are made up of individuals who bring different experiences into the room, not just polished CVs and good interview answers. So alongside the technical side, we’ll be looking for empathy, self-awareness, sound judgement, resilience and a collaborative mindset. People who are good to work with, especially when things get hard. ⏰ Working Hours ⏰ Monday to Thursday: 9:00 AM – 6:00 PM Friday: 8:00 AM – 4:00 PM (Start your weekend early!) Enjoy a structured yet balanced workweek, with an early Friday finish to kickstart your weekend! PERKS £45,000 per annum Discretionary Performance-Related Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary. Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £45,000. Plan ahead with confidence while you grow your career! Private medical insurance (medical history disregarded) Employee Assistance Programme Cycle to work scheme Season ticket loan Free ChipX subscription for UK-based employees We are an equal-opportunity employer and value diversity Flexible working arrangements 28 days holiday plus bank holidays, plus the days between Christmas and New Year ✈️ Annual training budget for courses, workshops, or conferences to help you advance your career. £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing Company laptop Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup Our Interview Process: Video screen with someone from our Talent team Video interview with the hiring manager Final interview with VP of Customer Support About Chip Chip’s mission is to make your life wealthy We're building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth. The Sunday Times listed Chip as the 6th fastest growing tech company in Britain… and we're not slowing down. Chip serves over 400,000 active customers and looks after over £6billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose. Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd-funded businesses in Europe, having raised over £50m from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip. Our vision To be the most personal digital wealth manager in the UK Who we are Chip has a creative and diverse team of 180, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously. Don’t just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022, 2024 & 2025 British Bank Awards. Our Values Be ACCOUNTABLE Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible Be BOLD Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers Be COLLABORATIVE Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Note to Agencies Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.

🌍 Location: North & North West 💷 Salary: £51k-£66k Base (£61k-£80k total target companesation) 🕝 Employment type: Permanent, Full-Time What is Androlabs? Androlabs is the first pharmaceutical company that is entirely dedicated to men. Founded in February 2021 and headquartered in London, Androlabs is a fast-growing scaleup company. Our medicines are commercialised in 20+ countries throughout Europe, the UK and Australia. What is our mission and how do we work? Gender disparities in health awareness and access to routine check-ups and treatment can result in excess preventable deaths and illness. Globally, nearly twice as many male deaths are considered preventable compared to females, contributing to the concerning statistic that men live, on average, five years less than women. At Androlabs, our mission is to close the male life expectancy gap by tackling these issues head-on. We partner with healthcare professionals who treat patients daily and lead initiatives to raise awareness of men’s health, improve education, and remove barriers to care. We have already launched the first-ever men’s health pub, developed a leading patient education platform, built a HCP zone with CPD-accredited learning, convened scientific advisory committee meetings with 17 of Europe’s top KOLs, and facilitated publications that have evolved the field of men’s health treatment. By putting patients first and adopting a science-led approach, we are reshaping the traditional pharma model to deliver better outcomes across men’s health. Our mission is to improve outcomes for men, by helping them along their prevention and treatment journeys. We currently have two prescription products which have already been used millions of times by men across the EU and beyond. However, this is not nearly enough – men tend to be under-diagnosed and under-treated (especially for the two conditions we currently focus on – low testosterone and erectile dysfunction). We are re-evaluating the traditional model of the pharma industry and developing an alternative solution by prioritising targeted, science-led prescriber engagement. At Androlabs, our values — Knowledge and Transparency, Agency, First Principles Thinking, and Humility — define how we work. We’re an entrepreneurial, fast-growing company where you’re trusted to make decisions, take ownership, and deliver real impact in your work. You’ll have the freedom to drive ideas, accelerate growth, and develop alongside the business. If you enjoy collaborating across diverse teams and being empowered to shape both your own growth and the company’s success, Androlabs is where innovation thrives and excellence is the norm. Including our sister company, Simple Pharma, our diverse team of 40 people are based across 7 countries, and speak more than 10 languages. We are profitable, growing, and have big ambitions to create a world-leading men's health company that makes a difference in society. Androlabs is part of Tithonia Group, an entrepreneurial life sciences company. We are seeking an experienced and dynamic Regional Account Manager to join our UK team, focusing on the North & Northwest of England. The territory will cover from Cumbria down to Shropshire. This is a highly entrepreneurial role in an exciting, early-stage business where you will be encouraged to contribute ideas and help shape the company’s trajectory. What do you need to do to win? As an Androlabs Regional Account Manager, you will play a crucial role in driving the growth of our prescription medicine portfolio. Your primary goal will be to engage healthcare professionals (doctors, nurses, pharmacists, etc.) and introduce them to our innovative men's health treatment options and resources. Who will you work with? You will be part of a collaborative UK team, working alongside other Regional Account Managers and the UK Country Manager. Core Responsibilities • Relationship Building: Establish and maintain strong relationships with key stakeholders and healthcare professionals through effective and professional communication., • CRM Utilisation: Utilise CRM tools to prioritize and manage engagement with stakeholders in your assigned area., • Outreach and Support: Proactively reach out to specialists and nurses via email and phone to provide support, answer questions, and strengthen relationships., • Product Presentations: Conduct product briefings virtually or on-site at hospitals, providing comprehensive information and supporting materials., • Engagement Tracking: Monitor and record stakeholder interactions and engagement activities within our CRM system., • Objective and KPI Management: Maintain clear objectives and key performance indicators, ensuring alignment with overall sales goals., • Insight Sharing: Record and share valuable insights and learnings to enhance marketing strategies and efforts. Requirements Must-haves: • Proven sales experience within the healthcare sector (pharmaceuticals, medical devices or diagnostics) in the UK market., • Deep understanding of the UK healthcare ecosystem, including the NHS, private providers and healthcare professionals., • Genuine interest in advancing and growing a men's health platform and improving patient outcomes., • Ability to take full ownership of your territory and account plans, ensuring clear objectives, tactical actions, and measurable outcomes are defined and executed for each priority account., • Excellent communication skills with the ability to effectively engage with healthcare professionals., • Develop and maintain long-term partnerships with HCPs, KOLs, and other key stakeholders to build advocacy and trust., • Represent Androlabs at regional congresses, events, and scientific meetings., • Provide structured feedback from the field to support marketing, medical, and commercial strategies, • Entrepreneurial and mission-driven, with a strong passion for improving men’s health and a challenger mindset to disrupt and redefine the pharma space. Proactive, accountable, and adaptable within a fast-growing organisation., • Willingness to travel as needed to meet with stakeholders and attend meetings Nice to have: • ABPI qualification (or willingness to obtain it)., • Background in promoting prescription medicines, particularly in men’s health, urology or endocrinology., • Passion for improving men’s health and contributing to an innovative, purpose-driven mission.Experience selling testosterone or erectile dysfunction products., • Previous experience working with a CRM system. _ Competitive salary: £51,000 - £65,000 based on experience, ensuring you're rewarded fairly. ❤️ Comprehensive Private Medical Insurance: We've got you covered with top-tier health benefits. 🔋 Learning & Development: Enjoy an annual allowance for professional growth and development. 🏖 25 days of holidays a year (plus bank holidays). _ Work from anywhere: Flexibility to work from abroad for the entire month of August. 🌎 August Holiday Perk: Use 7 holiday days and get an additional 3 days free. ☀️Summer Hours: Enjoy 2pm Friday finishes during July and August. 🍿 Team Activities: We believe in the power of team bonding and regularly organise company-wide events and overseas company off-sites. 🚲 Cycle to Work Scheme ⚡High-Performance Team: Join an ambitious and dynamic team that’s passionate about excellence. ⏫ Continuous Investment: Benefit from ample training opportunities and resources. 🗻 Career Growth: Experience rapid professional and personal development, opening doors to multiple career paths. Androlabs is a meritocracy - we hire based on people's skills, experiences, and potential to contribute to our success.

Kickstart your career with Next Job Abroad as a Finnish Speaking Customer Support Agent in the dynamic iGaming sector in Malta! This is an exciting opportunity for those who wish to merge their Finnish language skills with their passion for customer service, all while enjoying the beautiful surroundings and culture of Malta. As an essential part of our support team, you will engage with Finnish-speaking players, ensuring they have an outstanding gaming experience. Your responsibilities will involve addressing customer queries, resolving issues, and providing valuable information regarding our games and services. If you are enthusiastic, communicative, and dedicated to helping others, this role is perfect for you. With our relocation assistance, moving to Malta will be a breeze! • Provide top-notch customer support to Finnish-speaking clients via chat, email, and phone., • Timely and effectively resolve customer inquiries and concerns., • Guide customers through our gaming offerings and services to enhance their enjoyment., • Work collaboratively with fellow team members to maintain high-quality service., • Document customer interactions in our CRM system accurately., • Collect feedback from customers and use it to suggest service improvements., • Participate in training sessions to continually develop your product knowledge and customer service skills., • Fluency in Finnish and a strong command of English; knowledge of additional languages is a plus., • Prior experience in customer service or a similar role is preferred., • Excellent communication and interpersonal skills, with a focus on customer satisfaction., • Able to multitask and excel in a fast-paced work environment., • Familiarity with CRM software and customer support systems is advantageous., • Willingness to relocate to Malta and embrace a new culture., • A keen interest in gaming and understanding of the iGaming industry is a significant asset., • Career growth opportunities in a renowned iGaming company., • International & diverse work environment., • Competitive performance bonuses., • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes., • Yearly salary €26.000 excluding bonuses., • Health care benefits and numerous other discounts., • Fully paid training by certified instructors., • State of the art premises, providing a great working environment with relaxing break areas., • Special events as well as community & social responsibility initiatives., • Work for a Great Place to Work-Certified Company., • Relocation package (reviewed case by case), • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

We are looking for a Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience. What you can expect to be doing: Dealing with all queries that come in through live chat, email and through social media. Troubleshooting technical issues and optimising user experience. Reporting bugs and UX issues to other members of the team. Active participation in app growth and development. What we’re looking for: Flexibility to work between the hours of 8am to 10pm Monday - Sunday (Shift basis) 39 Hours a week, this may include working on either Saturday or Sunday.. You can get your head around a complex system quickly. You find it easy to juggle and prioritise different tasks. You’re chilled under pressure. You are friendly and naturally engaging with a positive can-do attitude to customer support. Committed to providing excellent customer support, written and verbal. What we’re really looking for: ✍️ Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future. Although we’re in the financial space, and under the scrutiny that comes with it, the current customer support team works well together, and even sometimes with a smile. We’re sure you’ve got the technical skills, otherwise, you would have stopped reading by now, so let us be clear on what will make us want to work with you. We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us. At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough. PERKS £25,776 per annum Discretionary Performance-Related Annual Bonus Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £25,776. Plan ahead with confidence while you grow your career! Private medical insurance (medical history disregarded) Employee Assistance Programme Cycle to work scheme Season ticket loan Free ChipX subscription for UK-based employees We are an equal-opportunity employer and value diversity Flexible working arrangements 28 days holiday plus bank holidays, plus the days between Christmas and New Year ✈️ Annual training budget for courses, workshops, or conferences to help you advance your career. £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing Company laptop Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup Our Interview Process: Short take-home task Video interview with Head of Talent Video interview with the hiring manager & Team Lead Final interview with VP of Customer Support About Chip Our mission is to make our customers wealthy. We're building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth. The Sunday Times listed Chip as the 6th fastest growing tech company in Britain… and we're not slowing down. Chip serves over 400,000 active customers and looks after over £6billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose. Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd-funded businesses in Europe, having raised over £50m from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip. Our vision We know planning for your future can be a tedious, daunting task often avoided, so we want to change that. We're building the wealth app for our community, giving them one place for saving and investing. We're giving customers control and guidance to effortlessly build their long-term wealth using award-winning tech, while celebrating their achievements along the way. Who we are Chip has a creative and diverse team of 200, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously. Don’t just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022, 2024 & 2025 British Bank Awards. Our Values Be ACCOUNTABLE Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible Be BOLD Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers Be COLLABORATIVE Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Note to Agencies Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.

A successful and well-established family run Educational Supplies business is growing and looking to hire confident and target driven Account Managers. This an exciting opportunity to join a leading player in the Educational Supplies sector that has a been at the forefront of the industry for over 50 years. With a client base that exceeds 2,000 across London and the South East already, the vision over the next two years is to grow nationally through winning new clients and expanding current customer value with a range of over 15,000 products. Full-time permanent role, remote working flexibility with occasional visits to the company's Colchester HQ for team meetings. Attractive salary of £30,000 - £40,000 plus generous commission plan of up to £20,000. Perks to include… • Remote working flexibility. Co-working space available if required., • Your own dedicated sales territory with a mix of prospects and existing customers, • Sales Induction Programme when you join to ensure you are set up with the knowledge and tools to succeed, • Career progression opportunities - Senior Account Manager, Key Account Director, • Ongoing support and coaching from both internal and external sources, free access to LinkedIn Learning --- The Role This is a dual role of telephone and field-based account management and new business activity. You would focus on identifying new business opportunities, manage existing accounts, to achieve sales targets and enhance market share. You would be expected to develop a deep understanding of the company's products across multiple categories to effectively communicate their features, benefits, and value propositions to clients. • Drive profitable sales growth across multiple product categories within your assigned region via phone and face to face activities, • Identify, qualify, and pursue new business opportunities through research, networking, and client engagement, • Manage existing accounts to ensure customer satisfaction, retention, and account expansion, • Provide insights on market conditions, customer feedback, and product demand to inform sales strategies, • Track and report on key sales metrics, including revenue growth, profit margins, and market share expansion --- Required Experience The ideal candidates for this Account Manager opportunity must have 3-5 years' experience in business development, sales, or account management, preferably across multiple consumable product categories with a proven track record of meeting or exceeding sales targets. • Highly motivated, target driven individual with some experience in face to face selling, • Ability to self-generate new business from cold prospects, build and maintain relationships with existing customers, • The confidence to take ownership of the success of your sales territory, • The ability to engage and build excellent rapport with your customers over the telephone and face to face, • Competent with CRM processes and Microsoft Office i.e. Word, Excel and PowerPoint, • Ability to drive --- Interested? If you think you're right for this Account Manager role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

A leading UK-based food manufacturer is seeking a dynamic and experienced Sales Account Manager to support its continued growth across retail, business, and event channels nationwide. Remote Based Position The company produces and distributes high-quality food products and is expanding its footprint across a range of sectors. This role offers an exciting opportunity for a commercially minded individual to join a fast-growing business and play a key part in its sales strategy. Key Responsibilities: Manage and develop a portfolio of existing accounts across the retail, hospitality, corporate, and event sectors. Identify and secure new business opportunities, with a focus on expanding the company’s presence in target markets. Collaborate with internal teams—including production, marketing, and logistics—to ensure a seamless customer experience. Deliver sales reports, analyse performance, and provide market feedback to support strategic planning. Represent the business at trade shows, industry events, and client meetings throughout the UK. Candidate Profile: Proven experience in sales or account management, ideally within the food or FMCG sector. Strong commercial acumen and a track record of delivering revenue growth. Excellent communication, negotiation, and relationship-building skills. Highly motivated, with the ability to work autonomously and as part of a wider team. Flexibility to travel regularly across the UK.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a _ (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a _ company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in _, committed to making a positive impact on its customers, employees, and communities. The Role This role is ideal if you are looking to build a career with a company that has track record of success and excellent corporate culture grounded in our values – Do the Right Thing, Employee Success, Customer Success and Speed. If you are driven to provide an excellent customer experience and work with software, this job is for you! \n What You'll Do • Advise end users on best practices when using Veeva’s applications, • Identify and resolve client issues associated with Veeva’s applications, • Build strong and professional relationships with all users of Veeva’s applications, • Provide recommendations/feedback on client service improvements and product development, • Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers, • Maintain accurate records of all email/telephone/chat correspondence related to the role Requirements • 1+ years relevant experience in a customer service role, • Effective communication, organizational, and time management skills, • Professional telephone manner, • Demonstrated competence in standard computer packages (Word, Excel, PowerPoint), • Excellent verbal and written communication skills in English and secondary European language will be required., • Ability to quickly understand client requirements and needs and articulate potential solutions Perks & Benefits • Allocations for continuous learning & development, • Private Health Insurance \n #LI-Remote Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at _.

FJA are recruiting for an experienced Client Relationship Manager on behalf of our client to manage a client base across the South of England. You will manage an existing account base, as well as onboarding new clients, ensuring all accounts receive an outstanding customer experience. This is not a Sales based role - you will be managing a very well established account / client base, with a full focus on building and maintaining solid relationships with all clients. This is a remote working role covering clients across the South of England, however there will be occasional travel required to the Head Office based in Greater Manchester, and some site visits to your allocated client base. Benefits in the role of Client Relationship Manager : • Remote working role (covering a Southern client account base), • Company car scheme, • 35 hour working week - Mon - Fri 9am - 5pm, • Private Bupa medical cover and optical / dental schemes, • Generous annual leave with a buy and sell scheme, • Gym and retail discounts, • Plus many more!! Client Relationship Manager role: • Manage, build and maintain customer relationships, delivering an outstanding customer experience, always driving continuous improvement, • Manage an allocated region of existing customers in line with business values, to ensure account retention and growth, • Work closely with all customers, clients and colleagues to identify, analyse and resolve issues, ensuring a satisfactory outcome for all parties, • Striving to continuously improve company products, service and customer experience, • Remain aware of industry changes and developments to ensure legislation compliance, • Take accountability for all customer needs and requirements, including general queries, • Actively engage in project work where required, working closely with in-house technical and development teams to deliver system and process improvements, • Manage customer needs in relation to account compliance and audits, providing accurate reporting and analysis to add value to the customer, business and suppliers, • Produce accurate, regular customer updates for the Operations Team Manager and Directors, • Where appropriate, making recommendations for improvements and changes across products and systems The Client Relationship Manager is a complete 360 role, managing everything from account onboarding, account retention, growth and everything in between. You must have proven experience in a similar role, ideally being able to evidence strong account management and growth across multiple clients. My client has an excellent reputation in the industry and hold many accreditations - they are a 3-star World class best companies to work for, 3rd best company to work for in the Business Services sector, and within the top 25 employers in the Northwest. They are also Gold status Investors in People and We Invest in Wellbeing. Due to the high volume of applications, we receive we are not always able to reply to all applications. If you haven’t heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers

Technical Account Manager London - Hybrid or UK - Remote About Snowplow Snowplow is the global leader in customer data infrastructure for AI, enabling every organisation to transform raw behavioural data into governed, high-fidelity fuel for AI-powered applications—including advanced analytics, real-time personalisation engines, and AI agents. Digital-first companies like Strava, HelloFresh, Auto Trader, Burberry, and DPG Media use Snowplow to collect and process event-level data in real time, delivering it securely to their warehouse, lake, or stream, and integrate deep customer context into their applications. Thousands of companies rely on Snowplow to uncover customer insights, predict customer behaviours, hyper-personalise customer experiences, and detect fraud in real time. The Opportunity The Technical Account Manager (TAM) sits within our Technical Services team and reports to the Technical Account Management Lead. This customer-facing role blends technical expertise with consultative support, helping customers solve problems and get value from their data using Snowplow. We view customer activation as key to retention and success. TAMs work closely with clients to understand their data goals and design tailored implementations that drive business outcomes. We’re looking for a technically savvy, data-driven individual who thrives in a fast-paced environment and enjoys working with data teams to co-design solutions, implement use cases, and demonstrate impact. The role involves close collaboration with cross-functional teams—Engineering, Product, Sales, Support, and Marketing—to optimise customer strategies and expand use cases. What you'll be doing: ● Partner with various Snowplow team members to support customer accounts, collaborating with them to deliver value within their unique and complex organisations.● Provide consultation and advisory support to customers regarding solutions and use case development, by providing actionable execution of success criteria and solutioning complex problems.● Work with customers to identify, diagnose and resolve technical challenges with their Snowplow solution – including front-end implementation, data modelling, real-time data processing, and more.● Educate and enable our customers through tailored workshops and advisory sessions.● Collaborate with our Solution Architects, to develop and evolve technical assets such as data models, implementation strategies, architectures, and supporting code to bring value to our customers as well as our internal teams.● Develop domain expertise in key verticals through deep customer collaborations, general research and industry events/conferences.● Work closely with the Customer Success and Strategic Account Management teams to develop long-term strategies and roadmaps for activation and adoption of Snowplow’s products. ● Continue learning and staying current with our products and related technologies, to assist and train both customers and other team members We’d Love to Hear From You If Have: ● A solid understanding of the data space - cloud infrastructure, database technologies, visualisation tools and other enabling technologies in the modern data stack.● Experience working either client-side or agency-side as an analyst, analytics engineer, data engineer, data consultant, or data scientist.● SQL and data modelling experience, and proficiency at manipulating data.● Experience with direct management of a customer portfolio for continual successPrevious experience designing and implementing complex software solutions, including gathering/developing requirements and interacting with senior technical stakeholders (e.g. CTO, VP, Tech Lead). ● Previous experience of using Snowplow, (either BDP or open source) is ideal but not required What We Offer You in Return: 💰 A competitive package, including share options🧘 Flexible working🏖 A generous holiday allowance no matter where you are in the world💻 MacBook and home office equipment allowance👪 Enhanced maternity, paternity, shared parental and adoption leave Snowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence.

Want a soul-sucking call centre job? Yeah, neither do we. We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact. 💜 Your team? The best bunch of people you’ve ever worked with—curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense—just a group of brilliant minds tackling challenges together. ⚡ It’s not always easy—but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it—BOOM—something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way. • ⚡ Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache., • 💡 Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast., • 📞 End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time., • 🧠 Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense., • ❤️ Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like., • 🌍 Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact., • ⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit better., • 🧐 Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches., • 🤝 Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best., • 🌱 Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future., • 💡 Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen, • 💪 Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions., • 🤝 Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time. What’s in it for you? 👀💡 💻 Hybrid working – for those out of training & performing well, you can WFH 2 days.🚗 EV salary sacrifice – drive electric & save 💰 🚴 Cycle-to-work scheme 📈 Share options – own a little piece of the pie 🥧 🍏 Fully stocked kitchens – snacks = fuel = happiness 🎉 Weekly ‘Family Dinner’ catch-ups Sound like your kind of place? We want to hear from you A bit about the role:Location - Central London (Oxford Circus)Our need - Immediate startersSalary - £28,000Hours - Full Time Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you, this is what you can expect - First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview. Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day. Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved. Final Interview – The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It’s also your opportunity to see the work environment before making your decision. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at _ and we’d love to help! Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Do you have client relationship or sales experience - ideally within the education or public sectors? OR Are you a Bid Coordinator or Bid Manager, with public sector experience? Are you looking for a role working from home but still with great support and team meetings? Are you looking to progress your career, building on your sales or bid experience to date? Do you live within an hour of Bedford, with your own transport? If so, our rapidly expanding client that works within the procurement and education sector is keen to hear from you! The company: Our client has grown significantly in the last 9 years, they provide a unique procurement framework for the public sector which includes providing IT related solutions for Schools, Universities, Colleges, Councils and the NHS. Our client has the ability to take care of all the compliance by streamlining the process, whilst dealing with over 200 pre-approved suppliers for their needs. This can include simple hardware requests through to complex IT Support for a multi-sited trust. The Role: Working remotely, you will be dealing with incoming enquiries from a variety of organisations who have either been recommended or have identified my client offers exactly what they need - IT Hardware, IT Software or IT Services. This is not a hard sales role at all, all incoming enquires are genuine and it is all about building relationships. Following a process, you will be delivering the best IT based solutions, using existing or new suppliers in order to provide what the client needs, whilst recommending any other products or services that may be relevant to the request. Our client offers fantastic training and ongoing support so you will be confident in dealing with the clients' journey through the process, whilst ensuring they get exactly what they need, they are fully compliant and work within their budget. Being able to converse with a variety of clients over the phone and via video calls is key, this role is all about relationships and not hard sales at all. Whilst the role is fully remote there are monthly meetings in Bedford as well as scheduled socials! The Person: The ideal candidate will have 1-3 years sales and customer relationship experience, dealing with business to business sectors, exposure to the Education or Public Sectors will be preferred. Experience of dealing with tenders, mini competitions, bench marking or direct awards. We are looking for a driven and hungry go-getter, full of enthusiasm and ambition to develop their career You will be working within Customer Engagement Team of 9 people with excellent training and support available, from day one! Working hours are flexible, typically 8 hours per day between 8:30am - 5:30pm, Monday to Friday. Our client is offering a great opportunity to grow within their business, their offering is unique in the marketplace and they are a very friendly and caring organisation to work for. The starting salary for this role will be £37,000, annual company bonus which can be as much as £4,000 per annum, plus benefits and genuine career advancement. If you have the client relationship or sales skills we are looking for and live within an hour of Bedford, APPLY NOW in complete confidence or contact Dominic Quirke at Advancing People directly. Advancing People - The Recruitment Specialist Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.