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Account Manager \n About the Role \n We are recruiting an Account Manager to join a growing team of 30 account managers. This is an excellent opportunity for someone at the start of their career, including recent graduates, who has strong customer service skills and some office experience. \n The role focuses on relationship management and supporting an existing portfolio of clientswith no sales involved. Reg... \n \n ZIPC1_UKTJ

Customer Success Team Leader Location: Hatfield, Hertfordshire Salary: Up to £40,000 Hours: Monday to Friday, 7:30am to 4:30pm Office Based: 5 days per week \n Lead. Inspire. Deliver. \n Are you an experienced Customer Service Team Leader looking for your next challenge? Do you thrive in a fast paced environment where no two days are the same? Are you passionate about developing people, improving processes and delivering an exceptional customer experience? Our client who is in the construction industry, is looking for an ambitious Customer Success Team Leader to join their growing business. Reporting directly to the Head of Operations, you will play a key role in leading a busy customer success team while remaining hands on in the day to day operation. \n About the Role This is not a role where you sit behind a desk managing from a distance. You'll be working alongside your team of five, leading by example and supporting customers while ensuring the department runs efficiently. You'll oversee your own customer region, deal with customer enquiries, quotations, order processing, invoicing and delivery queries while coaching and developing your team to deliver an outstanding customer experience. Working closely with Sales, Warehouse and Supply Chain, you'll ensure customer orders are delivered accurately and on time while driving continuous improvement across the department. \n Key Responsibilities ·Lead, motivate and develop a team of five Customer Success Advisors. ·Manage day to day customer service operations. ·Lead by example and remain actively involved in the team's workload. ·Monitor team performance through KPIs and service levels. ·Conduct one to ones, performance reviews and coaching sessions. ·Support recruitment, onboarding and training of new team members. ·Manage performance, attendance and employee development. ·Process customer orders, quotations and invoicing. ·Resolve customer issues quickly and professionally. ·Liaise with Warehouse and Supply Chain to ensure orders are delivered on time and in full. ·Identify opportunities to improve customer service and operational efficiency. \n About You: \n We're looking for someone who enjoys being part of the team and isn't afraid to roll their sleeves up. You'll have previous experience leading a customer service team within a busy environment and be confident managing performance, coaching colleagues and making decisions under pressure. Ideally you'll have experience within construction, or another technical product environment. \n You'll Have ·Previous experience leading a customer service team. ·Experience managing KPIs and team performance. ·Strong leadership and coaching skills. ·Excellent communication and problem solving abilities. ·The ability to prioritise in a fast paced environment. ·A proactive and organised approach. ·Strong IT skills, including Microsoft Office and ERP or order management systems. ·A commercial mindset with a focus on delivering exceptional customer service. \n What's on Offer ·Salary up to £40,000 ·Monday to Friday, 7:30am to 4:30pm ·25 days annual leave plus Bank Holidays ·Christmas shutdown from Christmas Eve until the first working day in January, days allocated out of your annual leave ·Workplace pension ·Genuine opportunity to shape and develop a growing customer success team ·Join a successful and expanding business with ambitious growth plans \n Why Join? My client has built an outstanding reputation throughout the UK and Europe. The business prides itself on its people, customer experience and collaborative culture, making this an exciting opportunity for someone looking to make a real impact within a growing organisation. If you're a motivated leader who enjoys developing people, improving customer service and working as part of a close knit team, we'd love to hear from you. \n Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT's Privacy Policy for details on how we manage your data.

Are you looking for a role that offers career progression, real work-life balance and structured professional development? \n Our client is a forward-thinking, people-focused organisation based in Hatfield and they’re looking for an Account Manager to join their close-knit team. You’ll receive full, comprehensive training from day one — no prior debt recovery experience required. \n Why this role stands out \n\n • 35-hour working week – Monday to Friday, 9am–5pm\n, • £26,000 basic salary + up to £6,000 achievable bonus\n, • Bonus structure designed to be realistic, transparent and regularly achieved\n, • Structured training plan and ongoing coaching to support your development\n, • Team-orientated, collaborative environment where success is shared\n, • A business that genuinely invests in its people\n\n The Role \n As an Account Manager, you’ll manage a portfolio of B2B accounts, acting as a professional point of contact while building strong client and debtor relationships. \n Your responsibilities will include: \n\n • Managing corporate client accounts\n, • Contacting debtors via phone, email, letters and SMS\n, • Negotiating payment plans and resolving disputes\n, • Ensuring compliance with all regulations and industry standards\n, • Maintaining positive, long-term client relationships\n, • Working closely with colleagues in a supportive team environment\n\n Full training is provided, giving you the confidence and knowledge to succeed. \n What we’re looking for \n\n • Confident, positive, and professional communication style\n, • A willingness to learn and develop new skills\n, • Strong listening and negotiation abilities\n, • Good business awareness\n, • Comfortable using MS Office\n, • Adaptable, resilient, and team-focused\n\n Rewards & Benefits \n\n • £26,000 salary + up to £6,000 performance bonus\n, • Professional development and ongoing training\n, • Friendly, team-based culture with collaborative targets\n, • Company events, social activities and away days\n, • Long-term career progression within a stable, growing business\n

German Customer Service Advisor\n £30,000 - £35,000\n Hybrid Working – 3 Days Office Based / 2 Days Remote - Hatfield\n \n \n CCP are proud to be working with an innovative international business who are looking to appoint a German Customer Support Advisor to join their growing operations team. This is a great opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-pace...\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n ZIPC1_UKTJ

My client is seeking a Customer Relations Manager to take on the primary relationship ownership of their UK wholesale and retail accounts. This role is pivotal in enabling strategic and operational collaboration to deliver exceptional service, strengthen partnerships, and support sustainable growth. The successful candidate will be at the heart of customer engagement, internal coordination, and supply excellence, ensuring our products are delivered reliably, compliantly, and competitively. \n Day-to-Day of the Role: \n\n • Customer Orchestration & Advocacy: Act as the single point of ownership for day-to-day and strategic interactions with national wholesalers and retail pharmacy groups. Coordinate with internal teams to support customer audits, respond to information requests, and continuously elevate service, quality, and compliance.\n, • Customer Account Planning: Develop and execute account plans aligned with business objectives. Lead joint planning sessions and negotiate pricing, trading terms, and service levels.\n, • Service Excellence & Supply Assurance: Enhance forecast accuracy, stock allocation strategies, and performance metrics such as OTIF and Fill Rate. Manage communications during supply constraints and recalls.\n, • Quality, Compliance & Governance: Ensure all customer engagements comply with MHRA expectations and GDP requirements. Lead compliance audits and coordinate with Quality and Regulatory teams on relevant issues.\n, • Customer Insights, Reporting & Continuous Improvement: Monitor and report on account health metrics. Conduct root cause analyses to resolve recurring issues and drive operational excellence.\n, • Stakeholder Management: Build trusted relationships with customers and internal teams. Mentor and coach junior team members and champion a customer-centric, data-driven culture.\n\n Required Skills & Qualifications: \n\n • Qualifications: Degree in Business, Operations, or related field (desirable).\n, • Experience: Proven experience in Customer / Key Account Management within pharmaceuticals or closely regulated life sciences. Familiarity with the UK pharma distribution and retail landscape is essential.\n, • Skills: Excellent communication, negotiation, and stakeholder management skills. Strong ability to manage high-pressure situations such as shortages and recalls. Advanced Excel proficiency and comfortable with data-driven decision making.\n\n Benefits: \n\n • Competitive salary and benefits package.\n, • Opportunities for professional growth and development.\n, • Dynamic and supportive work environment.\n, • 22 days holiday\n, • Free Parking\n\n

Technical Account Manager\n \nSt Albans, Hertfordshire (with hybrid working)\n \n \nAre you ready to take ownership of a high-profile customer relationship and help shape how a sophisticated digital solution is used across a global business? Join our client and step into a role with real influence, variety and scope.\n \n The Organisation\n \n \nOur client is a powerhouse within the digital learning sector, enabling organis...\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n ZIPC1_UKTJ

A fantastic opportunity has arisen for an organised and customer-focused individual to join a well-established and market-leading business based in St Albans. This varied role would suit someone with previous customer service and administration experience who enjoys building relationships, supporting customers, and ensuring smooth day-to-day operations. Working as part of a collaborative team, you will act as the first point of contact for customers, supporting a range of enquiries while coordinating with internal departments to deliver an outstanding customer experience. What's in it for you? £27,000 pro rata Monday to Friday, 10am-2.30pm Office-based role in St Albans Opportunity to join a successful and growing international organisation Supportive team environment Ongoing training and development opportunities Key Responsibilities: Acting as the first point of contact for customer enquiries via phone and email Managing customer requests and ensuring timely resolutions Providing administrative support across customer service, sales and service functions Maintaining accurate customer records and documentation Coordinating loan and trial equipment, including dispatch, returns and tracking Supporting sales campaigns, promotions and customer engagement activities Liaising with customers regarding repairs and service updates Coordinating schedules and activities for field-based engineers Assisting with stock control, inventory management and warehouse administration Processing stock transfers and returns Working closely with sales, technical and account management teams to deliver excellent customer service Ensuring company procedures, quality standards and compliance requirements are followed What the employer is looking for: Previous experience within customer service, administration, sales support or a similar role Excellent communication skills, both written and verbal Strong organisational skills with the ability to manage multiple priorities High attention to detail and accuracy A proactive and customer-focused approach Confident using Microsoft Office and internal systems Experience coordinating stock, logistics or service activities would be advantageous A collaborative team player with a flexible attitude Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted

Are you a relationship-driven professional who enjoys building strong client partnerships and ensuring exceptional service delivery? Our client, a highly successful and growing professional services organisation based in St Albans, is looking for an Account Manager to join their friendly and supportive team. This is a fantastic opportunity for someone who enjoys managing client relationships, coordinating projects and delivering an outstanding customer experience. Working with a portfolio of clients, you'll be the main point of contact throughout the client journey, ensuring projects run smoothly, expectations are managed and clients receive a first-class service at every stage. What’s in it for you? Salary £25,000 - £30,000 depending on experience Hybrid and flexible working 25 days holiday plus bank holidays Holiday buy and sell scheme Private medical insurance (after probation) Pension scheme Life assurance Employee Assistance Programme Career development and funded training opportunities Modern offices and regular company social events Key Responsibilities Managing and developing relationships with a portfolio of clients Acting as the primary point of contact throughout the client lifecycle Coordinating projects and ensuring deadlines are achieved Providing clear and professional communication to clients and stakeholders Managing client expectations and resolving queries effectively Reviewing documentation and financial information with a high degree of accuracy Ensuring all compliance and administrative requirements are met Maintaining accurate records and updating internal systems Working closely with internal departments to deliver successful outcomes for clients What the employer is looking for: Previous experience in Account Management, Client Services, Customer Success or Relationship Management Excellent communication and interpersonal skills Strong organisational skills with the ability to manage multiple priorities Comfortable working in a fast-paced, target-driven environment Numerate with strong attention to detail Confident handling challenging conversations professionally A proactive and positive approach to problem-solving * Strong team player with a collaborative working style Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted

If you are experienced in high-touch, personalised customer service, we have a fantastic opportunity to join a well-established company based in St Albans. You will be given the opportunity to make your mark in this rapidly expanding company by proving your abilities and eagerness to progress! This company offer excellent training, with occasional trips for research and familiarisation purposes. What’s in it for you? Salary – competitive. Hours: Shift system in place, including weekends, 37.5hr week – some hybrid working on offer. Free parking! Staff discount Team and social events Key Responsibilities: Deliver exceptional customer service across all communication channels, including telephone, email, live chat and social media. Understand customer needs and provide timely, accurate and empathetic responses. Manage customer enquiries, booking amendments, cancellations and other booking-related requests. Investigate and resolve pre-travel, in-resort and post-travel complaints in line with company procedures and ABTA guidelines. Communicate effectively with customers during challenging situations, negotiating fair and commercially appropriate resolutions. Liaise with internal departments, resort teams, villa owners, agents and third-party suppliers to resolve customer issues. Support customers overseas by coordinating with Resort Teams and external partners where required. Manage changes, operational issues and alternative arrangements while balancing customer expectations and company requirements. Monitor customer feedback, identify trends and contribute to improvements in customer journeys, processes and systems. Use customer insights to identify pain points and recommend improvements across Customer Service, Web, Product and Marketing teams. Manage customer interactions on social media platforms and review sites, protecting the brand through professional, timely and empathetic responses. Support business growth by identifying opportunities to protect profitability and achieve appropriate commercial outcomes. Maintain knowledge of internal systems to effectively support customers and improve service delivery. What the employer is looking for: At least 2 years’ experience in a customer service focused role Proven experience handling customer complaints, escalations and complex customer situations. Excellent verbal and written communication skills, with the ability to adapt tone across different communication channels. Strong negotiation and problem-solving skills with the ability to achieve positive customer outcomes. Experience managing customer expectations while balancing customer satisfaction with commercial objectives. Knowledge and experience of social media customer service platforms, including Facebook, X (formerly Twitter) and review sites such as Trustpilot. Ability to analyse situations, identify practical solutions and make commercially appropriate decisions. Experience working with third-party suppliers and multiple distribution channels. Ability to manage competing priorities and perform effectively under pressure. Strong organisational skills with excellent attention to detail. Proficient Microsoft Excel skills are desirable. Manage your own workload and a good team player Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted

A passion for customer service and teamwork is essential, with full training provided. The role focuses on delivering exceptional customer service and promoting products. Key responsibilities include enhancing customer experiences, achieving sales targets, and providing personalized solutions.

Retail Customer Advisor (Welwyn Garden City) - 24 hours * Part‑time Salary: £13. As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store.

Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. In-Home Usage Testing is a quick, easy and fun way to make extra cash by tellin

We collaborate with leading brands in various industries, offering our mystery shoppers diverse and engaging opportunities to evaluate and enhance service standards. Are you a shopping enthusiast with a keen eye for detail? Do you enjoy providing feedback and influencing the customer experience? If

TSB | Customer Service Consultant | Grade B | Contact Centre | Swansea | 12 month FTC. As the friendly voice of TSB, you'll provide outstanding service over the phone, supporting customers with their banking needs while building trust through every interaction. Understanding customer needs and provi

Join us as a Customer Service Advisor - We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times - You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work

If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work to

As Director of Customer Service Transformation, you will take ownership of a significant business-critical change agenda spanning customer journeys, operating model redesign, CRM and service technology, digital transformation, automation, and programme delivery. Reporting at Executive level, you wil

Royal Mail is embarking on a pivotal transformation of its Customer Service function, seeking a Customer Service Transformation Director to lead a high-profile 18-month programme. The role, based at the London Head Office with hybrid working, aims to modernise a digital-first customer experience, re

As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season. As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world during our peak season. We also offer ‘Best of Bo

Customer Service Administrator role focused on order processing, data management, and administrative tasks in an office environment.

Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential). Taking ownership of breakdown calls, working quickly to understand the customer’s situation and any vulnerabilities.

Manages customer orders, communicates with customers, and maximizes revenue through upselling.

Social Care Customer Service OfficerPay: £17. Contract: Initial 3-month contract, starting ASAPLocation: Hybrid (County Hall, Oxford) – 1–2 days per week onsiteWorking Pattern: Tuesday and Wednesday hybrid requirementAbout the RoleWe are seeking a Specialist Customer Service Officer to act as t

Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successful complete transactions and satisfy customers. This would be a fantastic opportunity for individuals from a customer service environment, ideall

Manufacturing company seeks a Customer Service Assistant Manager in Tamworth to support the Customer Service Operations Manager in leading the department and ensuring exceptional customer experience.

The role is suited to candidates with a strong customer service mindset who are adaptable, organised and able to work across different customer service functions. Provide high-quality customer service by telephone, email and face to face, ensuring enquiries are handled professionally, efficiently an

Handles calls/emails, schedules jobs, monitors engineer performance, and manages administrative tasks.

An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months).

Leading and developing a customer service team for a manufacturing organization, ensuring exceptional customer experiences.

This role involves face-to-face customer interactions, sales, and marketing initiatives in a people-focused team.

Handles customer inquiries via phone/email, sells tickets/memberships, and maximizes revenue for ZSL.

Provide excellent customer service and administrative support to the sales team, responding to inquiries, processing orders, and maintaining customer details.

Requires customer service experience, MS Office, SAP, CRM systems (Salesforce), and fluency in French and English. Handle B2B customer inquiries via phone and email, liaise with internal departments, manage data in ERP/CRM systems, and address complaints.

Provides customer service, handles inquiries, processes requests, and maintains customer records.

Customer Service Advisor needed to handle inbound calls and schedule appointments remotely.

The Customer Service Advisor will manage customer cases, handle medical emergency claims, and provide excellent service.

Seeking a Customer Service Advisor to act as the first point of contact for customers, handling queries via phone, email, or in person, resolving issues or directing them to specialists.

Assisting customers with water bills, refunds, payment plans, and resolving water supply problems, ensuring customer satisfaction and meeting targets.

Provide customer service and support commercial administration tasks.

Handles inbound customer contacts, processes orders, and resolves queries via phone, email, and social media.

This role focuses on quoting, closing sales, and building client relationships in an insurance sales environment, with a focus on customer service.

Providing customer service, coordinating pet export logistics, and ensuring efficient paperwork processing.