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Job Title: Telesales & Customer Service Advisor Reports to: Office Manager Depot: LWC Andover Overview: To complete a daily outbound diary, building relationships with Customers, whilst working on retaining existing accounts, reporting technical faults on behalf of customers, upselling certain products and introducing new lines. Taking a high volume of incoming calls, which include customer complaints, queries, orders, etc., contacting potential customers, order processing and arranging deliveries. Main Duties: To ensure high standards of customer service, taking and inputting orders efficiently and accurately. Have the ability to convert Incoming calls to Planned Out-Bound calls. To have a clear and personable telephone manner. Take ownership of solving customer issues through proactive customer service. To promote the sale of LWC Drinks' own-brand products. To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administrative needs. Building relationships with weekly telesales customers, being a regular point of contact. To promote from our promotional brochure and upsell specific drives. Understanding the need to target specific Customers with products that are relevant to them. Be responsible for certain administrative duties within the office; confirmation, sorting t...