Trabajos customer service supervisor en DundeeCrear alertas

About Breedon Group:\n \nBreedon Group plc is a leading vertically-integrated construction materials group in Great Britain, Ireland, and the USA. We're dedicated to providing high-quality materials and services for the construction industry, with a commitment to safety, sustainability, and innovation. Joining Breedon means becoming part of a team that values excellence and is committed to making a positive impact.\n \n \nPosition Overview:\n \nWe are seeking a dynamic and motivated Sales Supervisor to join our team. Based in our Ethiebeaton office, you will play a key role in overseeing the day-to-day management of a team while driving performance and ensuring excellent service delivery for both internal and external customers.\n \n \nAs a Sales Supervisor, you will be responsible for leading and developing a team, managing operational processes, and delivering on performance improvement initiatives. You will work closely with other departments, including Commercial, Technical, and Distribution, to ensure seamless operations, enhanced customer satisfaction, and continuous business improvement.\n \n \nKey Responsibilities\n \n \nLine Management and Leadership\n \n \n* Manage employee attendance, plan holidays, and undertake cover arrangements within the team\n \n* Recruit and manage vacancies, induction, organise learning and review competency and performance\n \n* Carry out Performance and Development Reviews with all team employees setting company SMART targets\n \n* Develop personal skills of the team and outline succession plans where required\n \n* Manage under performance and misconduct following company policy\n \n \nOperational Management\n \n \n* Ensure order management and service levels are maintained to a high standard, encouraging team to work to and where possible exceed these standards to motivate customer satisfaction\n \n* Communicate effectively with all areas of the operation on a timely, accurate and professional standard, both internally and externally\n \n* Ensure that customer quotations are issued accurately and timeously and that the team undertake proactive follow -up of their quotations, help collate a weekly won & lost summary ensuring relevant customer feedback concerning price, service and quality are recorded\n \n* Effective use of transport and liaison with external hauliers/owner drivers to deliver dry, coated and concrete to all customers internal and external\n \n* Build haulier relationships to maintain or increase availability at current rates\n \n* Build customer relationships and provide a link for customers between other internal functions, Commercial, Technical Credit Control\n \n* Liaise with Distribution Manager on all compliance issues, excessive costs for vehicles and any driver or vehicle issues Liaise with local management team to ensure customer deliveries can be met cost effectively, ensuring harmonious working between departments\n \n \nPerformance Improvement\n \n \n* Support the Commercial & Distribution Managers to establish and monitor KPIs and review those KPI’s with the Team\n \n* Liaise with customers to understand how our performance is perceived by our customer base and propose and implement improvements\n \n* Daily Focus on reduction of hired vehicles/top ups and truck availability in conjunction with daily analysis of delivery performance and customer satisfaction\n \n* Assess current performance of truck utilisation and analyse where efficiency savings and utilisation improvements can be achieved\n \n* Provide proactive and timeous communication with customers regarding any factors affecting deliveries and manage their expectations accordingly to achieve a positive outcome\n \n* Liaise with the Transport and Operations Managers to ensure joint approach to planned maintenance and compliance matters\n \n \nSkills, Knowledge & Expertise\n \n \n* You will be working in a fast paced and challenging environment, so the ability to make the correct decision in a timely fashion is vital. You will have the ability to remain positive and think laterally when working in a high-pressure environment ensuring company targets are being met.\n \n* You will be a self-starter who is commercially focused and responds appropriately on your own to improve outcomes and process’s and assumes responsibility for your own performance.\n \n* You will have a good understanding of Customer and Service needs, be an excellent communicator and team player, have good computer skills (Word and Excel), exceptional customer service skills with a strong work ethic. You will also have the ability to manage completing deadlines by estimating time frames and monitoring own progress; the ability to anticipate problems and consider a solution and the ability to negotiate and work collaboratively with colleagues and clients on both a formal and informal level.\n \n* Line Management experience in a relevant Customer Service role is essential and experience in the supply of quarry, asphalt and ready-mix products is beneficial but not essential.\n \n* You will have the ability to drive profit generation, optimise efficiency and quality in the role by analysing and understanding the key drivers for business performance and identifying improvements.\n \n* You should be ambitious and be looking for an opportunity to develop your personal skill set and be committed to learning and developing.\n \n \nJob Benefits\n \n \n* A tailored, competitive salary\n \n* Company Pension Scheme\n \n* 33 days annual leave inclusive of bank holidays\n \n* Share Saver Scheme\n \n* Company Life Assurance Scheme\n \n* Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands\n \n* Broad learning opportunities and career progression pathways.\n \n \nDiversity Statement:\n \nAt Breedon Group, we are committed to fostering an inclusive workplace where diversity is valued. We believe in equality of opportunity for all and encourage applications from a diverse range of candidates.\n \n \nHow to Apply:\n \nIf you're passionate about joining our Sales team and making a significant impact, we want to hear from you. Join us at Breedon Group, where your work contributes to building the foundations for our communities. Apply today to start your career with us!\n \n \nAbout Breedon Group plc\n \n \nBreedon is a leading vertically-integrated construction materials group in Great Britain and Ireland.

Contract Type: Permanent Location: Plymouth Salary: £38,000 - £43,000 (D.O.E) Hours: Full-time, 67.5 hours per fortnight (on an alternating pattern of 37.5 hours per week and 30 hours the next week) Join one of the biggest and most respected national eCommerce successes in our industry. cmostores.com is an online supplier of building materials, sold across multiple eCommerce stores. Our mission is to provide customers with top-quality products and exceptional service to meet their needs. As an innovative and customer-centric company, we are committed to delivering excellent solutions to roofing professionals, contractors, and DIY enthusiasts alike. Key Responsibilities • To oversee all aspects of the financial operations that impact the Sage200 financial system covering Sales, Purchase, Bank and Nominal ledgers. To review all accounting tasks related to the ledgers to ensure they operate efficiently and are kept up to date., • To ensure that the finance team meet all Financial timetable deadlines, • To manage the Credit Controller, Purchase Ledger supervisor and the Accounts Assistant, • To maintain filing and controls to meet company and audit requirements, • To help develop and improve systems and methods, • To provide support within the finance function according to business need Requirements • Previous working experience of working at Finance Manager level, • AAT level 4 or equivalent, • GCSE, or equivalent, English and Maths grade C or above, • Proven people management experience, • Confident with Microsoft Excel and using formula, • Analytical and inquisitive approach, • Have a flexible approach in order to meet deadlines and accommodate change in a fast-growing environment, • Experience of implementing new processes and procedures, • Understanding and experience of financial governance, • Knowledge of VAT, • Experience using Sage200, • Commitment to and focused on quality, promotes high standards in all they do, • Consistently thinks about how their work can support and assist colleagues to make the business a success, • Clear communicator with good writing, data entry and telephone skills, • Ability to work effectively as part of a team, • Problem solving skills, • Able to work on own initiative, organising and prioritising own workload to set deadlines, • Maintain confidentiality and trust at all times, • Actively develops themselves and supports others to do so cmostores.com is an equal opportunities employer. A note to all applicants – is unable to offer sponsorship of any kind Benefits • Extra day off every fortnight, • Employee Assistance Programme, • BHN Extras (discount scheme), • Cycle to work scheme, • On-site parking, • Company events, • Competitive holiday allowance

Joining our friendly and hard working family as a Multi-drop Van Driver/Customer Service Assistant, you’ll be on the front line dealing with our customers both in branch and off site (when making deliveries); playing a vital role in our continued success, providing a first class service whilst kee

Accountable to the Service Manager, Mental Health and Wellbeing, the post holder will ensure a high quality of service practise is provided and maintained; provide professional support, supervision and leadership to a team of Education Wellbeing Officers (EWO's); engage with the wider inclusion lead

UK’s largest distributor of building materials, providing unrivalled customer service from over 1,400 branches across the UK. You’ll deliver the highest service standards, understanding and meeting your customers’ current and future needs before sending them on their way with a smile. Working

To assist in the provision of a high quality cleaning service within Council buildings.

Delivering outstanding customer service that leaves a lasting impression. As a Barista Maestro, you'll take centre stage - not just crafting quality Costa coffee but inspiring your team and creating a welcoming atmosphere for every customer. Long service awards that recognise and celebrate your comm

Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.

To assist in the provision of a high quality cleaning service within Council buildings.

We are famous for our friendly and attentive service, craft and tank beer, pizzas, and we have lots of fun on our weekly DJ nights.

Maintain a professional demeanour and uphold the club's reputation for excellent customer service. A genuine passion for health, wellness and customer service. Complimentary gym membership for another person (after 2 years service).

Complimentary gym membership for another person (after 2 years service). Mental Health, Well-Being and EAP Services.

A fast-paced food manufacturing business is looking for a strong hands-on Production Team Leader to join the night shift team.This is a great opportunity for someone who enjoys leading from the front, running a busy production line and managing teams in a high-volume FMCG environment.You'll be r

Exciting opportunity to join our Customer Contact Team here at Public Sector Partnership Services! PSPS are recruiting Customer Contact Assistants to join our well-established team, supporting changes to local councils’ waste services as part of our busy contact centre. As a Customer Contact

Our client is one of the UK's leading distributors of thermoplastic sheet, rod and tubing, supplying customers throughout the fabrication, engineering and signage industries. Backed by a globally recognised manufacturer of acrylic products, they have built an excellent reputation for quality, servic

Housing Options Team Leader - 6 months - Hybrid - East Midlands - £30-35 per hour - Start ASAP The Housing Options Team Leader will undertake the following duties: * Provide day to day direction and supervision of the Housing Options team assisting your members of staff with any queries they

Complimentary gym membership for another person (after 2 years service). Mental Health, Well-Being and EAP Services.

Youll have experience in a retail customer service orientated environment. Youll have previous experience in dealing with customers. Youll be committed to delivering a great customer experience.

Topps Tiles is the UK's number one tile retailer, renowned for our extensive range of high-quality tiles and exceptional customer service. As a key member of a small, supportive team, you'll help customers visualise their projects and find exactly what they need to make their vision a reality. You'l

Full-time, four on four off (Days).We are seeking an effective and hands-on.You will play a key role in leading a production team, ensuring safe, efficient and high-quality output in a fast-paced FMCG environment.The Production Team Lead is responsible for supporting daily production performance, ma

The successful candidate will provide a cleaning service that meets our contractual commitments to include but not limited to tasks such as vacuuming, dusting, emptying bins, the polishing of surfaces, mopping of areas required.

Children's Residential Senior Support Worker.My client is a well-known, Children's Residential Care Company.My client believes that no child should be disadvantaged and that all children should be part of a community.This is an excellent opportunity for a Team Leader to join the Children's Home in R

We are seeking a diligent and reliable Cleaner to join our team.The successful candidate will be responsible for maintaining cleanliness and hygiene standards across various commercial premises.This role offers an excellent opportunity for individuals with a keen eye for detail and previous janitori

Based in contemporary offices in Warrington with ample free parking, you will be joining a fast-paced and well-established team who all have a passion for going that extra mile with both internal and external customers. This position focusses on delivering timely, accurate follow-up with insurers, c

Elior at work - Workdays Made Better with Great Food.Whether it's a quick grab-and-go snack or a hearty lunch, with.To ensure full area of responsibility is cleaned (and cleared where contractually bound) in line with relevant cleaning schedule to Elior UK and client standards.To ensure COSHH and He

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. Mental Health, Well-Being and EAP

Meet our team, take part in fun sales and customer service activities, and discover what a career with us could look like. A passion for delivering excellent customer service.

Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for a Customer Service Advisor with excellent communication skills to deliver a first-class customer experiences across email, calls, and live chat. Use your natural people skills to stay customer-focused and

Customer Service Representative Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you to shine as a Customer Service Representative! Location: Dryburgh Industrial Estate, Dundee, DD2

Be everyone's champion this Summer by scoring a new role with HICA!.Ready to Lead with Heart? Step Up as a Team Leader at Overton House!.Are you a compassionate and motivated care professional ready to take the next step in your career? We have a fantastic opportunity for an experienced Care Assista

Help children live their greatest lives.Are you an experienced care professional ready to take the next step in your career? Do you believe every child deserves to feel valued, listened to and supported to achieve their goals?.We're looking for a compassionate.This is an exciting opportunity to lead

The successful candidate will lead leakage detection activities, ensure safe and efficient operations, and work closely with operational stakeholders to deliver excellent service levels. Plan and coordinate daily workloads to maximise productivity and service delivery.

Excellent communication and customer service skills. We are currently recruiting on behalf of our client, a well-established Financial Services company, for a Temporary Receptionist / Front of House Administrator to join their team. This is a busy and varied role, ideal for a professional and custom

Deliver excellent standards of cleanliness and customer service at all times. Service and prepare bedrooms and bathrooms to a high standard.

Transferable Backgrounds Considered We are keen to hear from candidates from the following sectors: Water Utilities Gas Distribution Networks Wastewater & Drainage CCTV Drainage Surveying Telecoms & Fibre Networks Metering Operations Highways Maintenance Pipeline Inspection & Maintenance Utility Inf

If you're ready to take charge, keep things crispy then this is the role for you! What youll do: Oversee the preparation of beverages and food items to ensure consistency and high-quality presentation Assist in running the store smoothly during shifts, ensuring that team members are effectively mana

Location: Perth, Scotland Salary: £45,000 - £50,000 plus benefits Summary: Working with a well established manufacturing business, part of a global Group, you will be responsible for managing Customer Services and worldwide Export. Key Responsibilities: Manage customer service and export operation

You know how to deal with customers but you're looking for something more exciting – a job that's going to challenge you. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. The calls come in to you and you decide how b

Be a Lidl expert, helping our customers with their questions, queries and requests Efficiently work deliveries as they arrive in store Proactively keep the bakery topped up by baking fresh goods Expertly merchandise and maintain our middle aisles of Non-Food products Flexibility to start a shift ear

Excellent customer service skills. You’ll take pride in going the extra mile to keep the store clean, tidy and organised, working closely with your retail colleagues and making sure that every customer receives the service they deserve. Passionately provide excellent customer service.