Trabajos customer service supervisor en BeckenhamCrear alertas

About the Role Whelans Pubs is looking for an experienced, driven and passionate General Manager to lead one of our busy pubs. This is an opportunity for a hands-on leader who thrives in a fast-paced hospitality environment, has a passion for delivering exceptional guest experiences, and is committed to building high-performing teams. As General Manager, you will take full ownership of your business, driving sales, profitability, operational standards and team development while creating a welcoming atmosphere for every guest. Key Responsibilities Leadership Lead, inspire and develop your management and bar teams. Recruit, train and retain exceptional team members. Create a positive, motivated and accountable working culture. Conduct regular team meetings, coaching sessions and performance reviews. Manage staffing levels and rotas in line with business needs. Commercial Performance Take full responsibility for achieving weekly and monthly sales targets. Drive wet sales, food sales and profitability. Maximise opportunities through events, entertainment and seasonal promotions. Monitor labour costs, GP margins and controllable costs. Analyse business performance and implement action plans to improve results. Customer Experience Deliver exceptional customer service standards every day. Resolve customer complaints professionally. Build relationships with regular guests and the local community. Maintain consistently high review scores across online platforms. Operations Ensure the venue is presented to the highest standards at all times. Maintain excellent cleanliness throughout front and back of house. Ensure compliance with company operating procedures. Complete daily, weekly and monthly compliance checks. Financial Control Manage cash handling procedures. Complete accurate banking and financial reporting. Control stock through regular stock takes and ordering. Investigate and minimise stock losses and wastage. Maintain strong cost controls across the business. Compliance Ensure full compliance with: Licensing legislation Health & Safety Food Safety Fire Safety Employment legislation Challenge 25 procedures Company policies Marketing & Business Development Drive local marketing initiatives. Promote live sport, entertainment and food offers. Ensure social media is regularly updated with high-quality content. Build relationships with local businesses, charities and community groups. Identify opportunities to increase footfall and revenue. What We’re Looking For Essential Minimum 3 years’ experience as a General Manager or experienced Deputy Manager in a high-volume pub or bar. Strong leadership and people management skills. Commercially focused with proven sales growth. Excellent financial understanding including labour and GP control. Personal Licence holder (or willing to obtain one). Strong understanding of licensing and compliance. Exceptional communication skills. Excellent organisational ability. Flexible to work evenings, weekends and bank holidays. Desirable Experience managing food operations. Experience delivering live entertainment and sporting events. Cellar management knowledge. First Aid qualification. Level 2 Food Safety. Personal Licence. Key Performance Indicators (KPIs) Sales growth Profitability Labour percentage Gross Profit performance Stock variance Wage control Customer satisfaction Mystery visit results Audit compliance Team retention Employee engagement Online review scores Health & Safety compliance Licensing compliance What We Offer Competitive salary Performance-related bonus scheme Career progression opportunities Ongoing training and development Company pension Employee discounts Company events Supportive Operations Team Recognition and reward programmes Our Values At Whelans Pubs, we believe in: People – Investing in our teams and creating opportunities for success. Standards – Delivering excellence in everything we do. Fun – Creating memorable experiences for our guests and our teams. The Ideal Candidate You’ll be an energetic, visible leader who leads from the front, sets high standards and inspires your team every day. You’ll be commercially aware, passionate about hospitality, confident in making decisions, and motivated by creating thriving pubs that guests love to visit. If you’re ready to take ownership of a successful pub and build an exceptional business with Whelans Pubs, we’d love to hear from you.

Job Title: General Manager – Suuyar Restaurant (Peckham) Location: Peckham, London (multi-site role covering 2 restaurants + street food) Type: Full-time, permanent About Us Suuyar Restaurant is a thriving Nigerian/African-inspired spot in Peckham, known for authentic suya and a popular all-you-can-eat buffet on Fridays–Sundays. With two restaurants and a busy street food operation, we’re growing fast and need a strong leader to help us scale while delivering excellent food and service. The Role You will take full operational responsibility for day-to-day running across our sites, reporting directly to the owner. This is a hands-on leadership position perfect for someone who wants to run venues like their own business. Key Responsibilities: Lead, schedule, train, and motivate staff teams; handle recruitment and performance. Manage staff shifts and ensure smooth front-of-house and kitchen operations. Oversee social media engagement, Google reviews, and guest feedback. Maintain accurate records for bookkeeping, stock, VAT, and daily finances (support from accountant provided). Ensure full compliance with health & safety, fire regulations, food hygiene, and alcohol licensing obligations (critical). Act as (or support) the Designated Premises Supervisor. Drive performance during peak times, including the busy weekend buffet. Work with the owner on business improvements and problem-solving. Requirements: Proven experience as a General Manager, Operations Manager, or senior role in a busy restaurant/pub/hospitality setting (multi-site advantage). Valid UK Personal Alcohol Licence (essential) and experience as DPS. Strong knowledge of UK licensing laws, health & safety, and food regulations. Excellent leadership, communication, and customer service skills. Organised with good IT/admin skills (rotas, basic reporting). Right to work in the UK. Passion for African cuisine or hospitality a big plus! What We Offer: Competitive salary and bonus tied to performance. Opportunity to shape a growing local business. Supportive owner who wants to step back from daily ops. Meals on shift and a vibrant team environment. If you’re a proactive leader ready to take ownership and help us thrive, apply with your CV and a short note on why you’re a great fit.

Research Tribe is a completely free service that connects people like you with remote opportunities to take part in market research. You could become a mystery shopper, product tester or simply share your opinion through paid surveys, focus groups and more. We work with many leading market research companies and brands. They want to hear your thoughts and will reward you with a variety of incentives including cash, vouchers, products, gifts, experiences and prizes. • Mystery Shopping, • Product Testing, • Focus Groups, • Surveys & More There is never any obligation to take part as you choose the opportunities you're interested in and complete them at times convenient for you, so it's perfect for everyone (especially if you're looking for flexible entry level, part time, temporary, evening, weekend or seasonal work with an immediate start and no experience). It's not a suitable replacement for a job, however it's a great way to work from home and earn additional income. Getting started is easy, simply click 'Apply Now’ and register on our website so we can keep you updated with suitable opportunities by email – it takes under 60 seconds. ... Research Tribe members come from a variety of work backgrounds including admin, customer service, accounts, finance, retail, IT, recruitment, human resources (HR), social care, cleaning, driving, NHS and local council. Whether you’re a student, apprentice, graduate, trainee, administrator, accountant, payroll assistant, sales executive, personal assistant (PA), business analyst, account manager, business analyst, receptionist, school teacher, chef, waiter, office worker or night shift warehouse operative - you’ll be in great company!

Join Netscafe, a friendly and bustling coffee shop at Petts Wood Station. We're looking for an enthusiastic Barista who is passionate about crafting excellent coffee and delivering a warm, welcoming experience to our valued customers, many of whom are daily regulars. Key Responsibilities: • Prepare and serve a wide array of high-quality coffee, tea, and other beverages., • Accurately process customer orders and manage transactions using the till., • Maintain a sparkling clean, organised, and fully stocked workspace., • Provide friendly and efficient service, particularly during busy commuter periods., • Handle light food preparation and catering duties, including pastries and sandwiches., • Adhere strictly to all food hygiene and health & safety standards., • Assist with stock control and managing deliveries as required. What We're Looking For: • Previous barista or hospitality experience is preferred, though comprehensive training will be provided., • A positive attitude, strong customer service skills, and a genuine passion for hospitality., • The ability to thrive and work efficiently in a fast-paced environment, especially during rush hours., • Reliability and punctuality are essential, given the need for early starts to serve station traffic., • A proactive team player who takes initiative to contribute to a smooth operation. What We Offer: • Competitive hourly pay., • Staff discounts on food and drinks., • A friendly, supportive, and collaborative team environment., • A convenient location right at Petts Wood Station., • Opportunities for flexible full-time and part-time shifts, including early mornings and weekends.

Coffee Shop Manager – French Bakery & Patisserie We're a French bakery and patisserie specialising in breakfast, pastries, and coffee, and we're looking for an experienced Coffee Shop Manager to join our team. You'll oversee daily front-of-house operations, lead and motivate our team, ensure excellent customer service, and help maintain the high standards of quality our customers expect. Previous management experience in a café, bakery, or hospitality setting is essential.

Yard Sale Pizza is on the search for a Moped Delivery Driver to join our amazing team. Who are we? Yard Sale Pizza fired up the oven in 2014, starting with weekly supper clubs from our backyard in Hackney. We now offer delivery, dine-in and takeaway in 17 of our favourite neighbourhoods. Known for our collaborations, we've teamed up with illustrators, musicians, international chefs & local eateries- all on the quest for the perfect pie! We've won London's most-loved restaurant in Time Out's 2016 Love London awards, were awarded Best Cheap Eats in the Observer Food Monthly Awards in 2017, and were voted London's favourite pizza in Time Out's inaugural Clash of the Slices in 2022. We're a young and fast-growing company who offer plenty of career progression for hard working and talented individuals. Our third shop south of the river and we are so excited to be joining the Crystal Palace neighbourhood. We'll be open seven days a week for delivery & collection, plus there's a few seats to dine in too! We're hiring for safe and respectful drivers to deliver our delicious pizzas hot'n'fresh across multiple sites in London! You must have excellent navigation and customer service skills. We can offer a fun working environment with a fantastic team and provide everything including mopeds, insurance and equipment. You'll get hands-on training from an experienced team and brilliant opportunities to work your way up in the business if you seek progression and want to learn new skills such as management or pizza chef skills. What's on offer: • Paying £12.71 per hour, • Fully insured 110cc Mopeds and weatherproof equipment provided, • Permanent contract - up to 5 shifts per week depending on the needs of the business., • All overtime is paid for, • Opportunities to progress to Senior Driver Position, • Payment every 2 weeks, • Team Tips paid monthly based on how many hours you work, • Other bonus incentives and refer-a-friend scheme, • We'll pay half of CBT renewals (Terms apply), • With our in-house Training programs you can become a manager or a pizza chef! Essential requirements: • Available to work Friday and Saturday evenings (shifts finish up to 11.30pm), • 18 years and over, • CBT Licence, or category A (motorcycle) licence & UK drivers licence, • Working smart phone with data & good knowledge of local areas, • Excellent navigation, customer service skills, • Great time management Other perks include: • Free pizza on every shift, • Staff parties throughout the year, • Uniform and other merchandise to celebrate your milestones working with us, • CBT Scheme where we pay for 50% of renewals (terms and conditions apply), • Hospitality Action's Employee Assistance Programme (EAP) offers free independent, expert, support and advice 24/7 to all YSP staff. If this sounds good, then we can't wait to hear from you! Pizza & Love, YSP

We are seeking a dynamic and dedicated individual capable of managing the daily operations of a cafe and brunch establishment. The ideal candidate will demonstrate strong leadership and excellent customer service skills. You will be responsible for ensuring all food and hygiene regulations are adhered to meticulously and maintaining high standards across the board. Key Responsibilities: • Organize and schedule staff shifts efficiently., • Provide exceptional customer service and drive sales through effective upselling techniques., • Lead by example, setting the standard for other staff members., • Collaborate on new business initiatives and menu updates., • Manage relationships with food and drink suppliers., • Conduct weekly stock checks and place orders as needed., • Ensure compliance with company policies regarding cash, equipment, and property., • Oversee cleaning operations to maintain a safe and hygienic working environment., • Train staff to uphold company standards., • Work closely with management to develop strategies for increasing sales. Position Details: • Job Type: Full-time, • Salary: £36.000 plus bonus

Assistant Manager - Award Winning Pub, Bar and Restaurant Group - Quality - London Welcome to London's biggest independent pub company. Urban Pubs & Bars was founded in 2014 by Nick Pring and Malcolm Heap and has since expanded to an estate of over 67 pubs, bars and restaurants across London. ‍ Our ethos focuses on acquiring the best sites in the right locations and recruiting exceptional talent who are as passionate about food and drink as we are. Establishing the right offer and investing in the right areas is key, whilst devoting time and attention to the team that operates those sites is a major part of that investment. In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest-growing sales. We were then nominated for 2 Publican Awards in 2020, winning the award for ‘Best Managed Pub Company - 2-50 sites’ on the night. In 2021, Urban was awarded 'Best Food-led Pub Company 2021' at the R200 awards, Urban once again won ‘Best Managed Pub Company - 2-50 sites’ in 2023 and most recently won ‘Best Managed Pub Company - 2-50 sites’ and Best food offering in 2026 In 2025 & 2026 we were recognised by Sunday Times in the Top 100 Companies to work for. ‍ Our teams play a pivotal role in creating an eclectic mix of unique establishments all with a friendly atmosphere, delicious food and great service all at the heart of what we value. Ensuring each site’s valued position within its local community. Urban Pubs, Bars and Restaurants are currently recruiting for a talented and ambitious Assistant Manager with personality & charisma for our expanding group. With an eclectic mix of properties and new openings to suit your personality and style, this really is an exciting time to join a people focused and progressive operations led business. From mid-morning coffees to late-night cocktails, The Ferndale is a proper local pub made for every moment. With fantastic pizzas, select wines, beers and more, it's perfect for dinners, celebrations, and stylish get-togethers. The Role • As Assistant Manager you will support the General Manager in all aspects of running the venue as if it were your own business., • Be business savvy and demonstrate great commercial understanding., • Your team will look up to you, it's essential to train, nurture and develop your staff to maintain incredibly high standards and customer satisfaction., • This role would also suit an aspiring Supervisor looking for their first Assistant Manager position as you will be given the opportunity to train, personally develop and progress your career as the company continues to grow. What we looking for: • "Wear your heart on your sleave", take ownership, be bold and run the business as if it's your own, • Be cool, calm and collected, manage pressure with ease, nothing can phase you, • You’re not precious. We leave our egos at the door and help get sh*t done, • Must have minimum 1 years’ experience as a manager depending on the property being looked at, • Solid communication and organisational skills, be approachable, • Superb customer & floor service skills, • An entrepreneurial flare, • Passionate about people, training, mentoring, growing a team but most importantly, loves to have fun What's in it for me: • A competitive salary & bonus scheme, • Training and development, • Career progression and promotion opportunities with regular new openings around the corner, • Get out and about, you automatically get 30% discount across all our pubs, bars and restaurants, • The opportunity to make strategic decisions within your business – take ownership and Be Fearless, • Annual team trips abroad, regular management incentives and socials – a fun, family atmosphere, • 28 days holiday, • Employee Assistance Programme (EAP), • Good people know good people - an awesome referral scheme up to £1000 !, • Birthdays are for celebrating, so have the day off on us, • Cycle to work scheme *Interested in hearing more*, get in touch so we can arrange to meet up and show you around.

Assistant General Manager| The Royal Bell Location: The Royal Bell, 175 High St, Bromley BR1 1NN Type: Permanent | Full-Time Start Date: August 2026 Assistant General Manager required for innovative Hospitality Concept. The Royal Bell is a Grade 2 listed building re imagined as a five-storey, design lead leisure destination offering elevated service and culinary excellence across multiple pieces including; · Private members club · Bar and grill · Pizza restaurant · Cafe · Royal Hall grand ballroom · Expansive garden and members terrace, · Event spaces and 14 hotel rooms. Defined by connection it’s a place for our members to work, unwind, celebrate, and belong. Where productivity meets party, ideas meet action, and connections aren’t incidental, they’re inevitable. Reporting to our General Manager the Assistant General Manager will be responsible for overseeing the entire operation at The Royal Bell, ensuring that every member guest through our building receives world-class service while meeting financial, health and safety, and licensing requirements. As our Assistant General Manager you will lead multiple teams, ensuring operational excellence, high service standards, and an exceptional guest experience and deputize for the GM on days off ensuring there is always a senior presence in the building. You’ll lead by example, jump in wherever needed, and bring high energy, organization, and warmth across our spaces. This is a key senior role for someone who thrives in a fast-paced, high-profile environment and is ready to champion our culture and values on the floor. Key Responsibilities • Support the General Manager in the day-to-day leadership of the entire venue, ensuring consistently high operational standards across all departments., • Lead, motivate and develop front of house management and team members, creating a positive, high-performance culture., • Take full responsibility for the venue in the General Manager's absence, ensuring smooth day-to-day operations and confident decision making., • Drive exceptional guest experiences by maintaining outstanding service standards and resolving guest feedback professionally and proactively., • Monitor sales performance, labour costs, productivity and departmental KPIs, taking action to maximise profitability., • Work closely with the Head Chef and kitchen team to ensure food quality, speed of service and consistency are maintained., • Recruit, train, coach and develop team members, ensuring clear succession planning and strong employee engagement., • Ensure all Health & Safety, Food Safety, Licensing and company compliance standards are consistently met., • Support the planning and delivery of weddings, corporate events, private functions and member events alongside the events team., • Conduct regular floor walks, maintaining high standards of cleanliness, presentation and attention to detail throughout the building., • Build strong relationships with members, hotel guests and local customers, acting as an ambassador for The Royal Bell. What We're Looking For • Previous experience as an Assistant General Manager, or senior hospitality manager within a premium hospitality environment., • A confident leader who enjoys developing people and getting the very best from their team., • Commercially aware, with a strong understanding of labour management, budgets, cost control and driving revenue., • Passionate about delivering exceptional guest experiences with a genuine eye for detail., • Calm under pressure and able to make sound decisions in a busy, fast-paced operation., • Excellent organisational skills with the ability to prioritise multiple departments and competing demands., • Hands-on, visible and willing to lead from the front rather than from the office., • Strong communication skills with the ability to build relationships with guests, members, suppliers and colleagues at every level., • Flexible to work evenings, weekends and key trading periods as required., • Personal Licence and First Aid qualifications are advantageous but not essential. What We Offer • Competitive salary., • Staff meals whilst on duty., • Employee discounts across The Royal Bell., • Ongoing training and development opportunities., • Genuine career progression within a growing hospitality business., • The opportunity to be part of one of South East London's most exciting hospitality destinations. Pay: From £40,000.00 per year Work Location: In person

Sweet Jerk is all about good food, good vibes, and real Caribbean flavour. We serve tasty, feel-good food fast — not fancy, just proper flavour done right. We’ve been open in Beckenham for just over a year and we’re growing fast — with big plans to open more sites. This is your chance to join a team that’s building something special and help shape how our kitchens run. The Role We’re looking for a Kitchen Crew Lead — someone who’s worked in a busy kitchen and knows how to run a smooth shift. If you’ve led or trained others in places like Nando’s, Wingstop, Five Guys, or McDonald’s, this will feel familiar. You’ll be the one keeping the kitchen organised, supporting your crew, and making sure every meal hits Sweet Jerk standards. You’ll also help new starters learn the ropes, keep on top of prep, and make sure the kitchen always runs clean, safe, and smooth. Key Responsibilities • Lead and motivate the back-of-house team to deliver high-quality, consistent food at speed., • Manage prep levels, ticket times, and service flow for smooth, efficient operation., • Train and develop team members to follow Sweet Jerk standards in quality, safety, and presentation., • Oversee daily stock checks, par levels, and deliveries, keeping waste low and efficiency high., • Ensure food-safety, SFBB logs, and hygiene standards are met at all times., • Support rota planning, shift cover, and clear communication with the front-of-house team., • Jump on the line when needed — lead by example and bring positive energy to every shift. What We’re Looking For ✅ 2 + years’ experience in a fast-paced kitchen.✅ 1 + year in a supervisory or management role (e.g. Kitchen Crew Lead, BOH Supervisor, Shift Leader, Assistant Manager).✅ Strong organisational skills and the ability to stay calm under pressure.✅ A natural motivator who builds positive team culture.✅ Flexibility to work evenings and weekends.✅ A passion for Caribbean food, culture, and customer experience. Why You’ll Love Working at Sweet Jerk ⭐ We’re building a brand from the ground up — you’ll help shape it.⭐ Big opportunities for growth as we open more restaurants.⭐ Supportive, family-style team culture (we call our team Jerk Stars).⭐ Great food, great people, and plenty of good vibes.⭐ Free staff meals and training provided. How to Apply If you’re a natural leader who loves a fast-paced kitchen and wants to help grow something fresh, we’d love to hear from you.Apply now with your CV and a short message telling us why you’d be a great fit for Sweet Jerk Job Type: Full-time Application question(s): • What experience do you have with Caribbean cuisine, and if none, what interests you in working with it?, • Are you available to work evenings and weekends? Experience: Kitchen management: 1 year (preferred)