Buscar empleo: 124 ofertas de trabajo de customer service director en Glasgow (julio 2026)

Centre Manager

hace 9 días

Glasgow

Positions available in Glasgow, Paisley, Edinburgh, Ayr, Stirling, London, Chatham (Kent), Canterbury, Bognor Regis (West Sussex), Brighton, Colchester, Gloucester, Keele, Malibu, Miami, New York and Dublin. Total Salary: £887.39 per week* Accommodation included Duration: Summer 2026 Reports to: St Andrew’s College Senior Management Team/Area Coordinator(s) • Ability to organise and manage own work, • Ability to communicate effectively, • Ability to adapt quickly to change and be flexible, • Demonstrate initiative towards taking on extra tasks, • Enjoy working with children and teenagers from different cultures, • Ability to address large groups of young people, • Good problem‑solving skills, • Pass Disclosure Scotland/DBS/background checking/vetting procedures, • Maintain a smart personal appearance, • Experience of working with children, • Previous summer school experience, • Previous activity leading experience, • Ability to maintain long periods of physical activity, • Holiday pay included, USA & Ireland wages available upon request., • Management experience in a summer school, • Managing multiple roles, • Understanding of the ELT sector, • Safeguarding training The post of Centre Manager is residential and includes all meals and accommodation. The Centre Manager is responsible for the smooth running of all aspects of the centre, establishing procedures and solving problems quickly and efficiently. As a residential position, duties will include supervising students on activities, in their residences and during mealtimes and free time. The Centre Manager must be aware of everything that is happening at the centre and keep communication channels with the area coordinator(s) and Senior Management team. The Centre Manager will guide and support all staff in implementing the programme and provide the necessary resources to achieve the set objectives laid out in the St Andrew’s College Language Schools Policies and Procedures. The Centre Manager role is a senior management position, and you should expect a demanding workload. You will be monitoring all aspects of the programme. • Management of the centre to ensure that a high-quality programme is delivered, following our guidelines closely., • Coordinating and supporting the academic and activities programmes, ensuring that they are linked., • Leading the centre’s Management Team and ensuring effective management of all staff., • Maintaining a professional working relationship with staff, clients, and venue staff., • Safety and welfare of all employees and students., • Quality assuring and ensuring customer satisfaction., • Managing the provision of good customer service according to customer needs., • The teaching and activity programmes are successfully integrated., • Co‑ordinate the day-to-day running of the centre., • High levels of performance are maintained., • The centre office is always functioning and secure., • The state of premises, equipment and resources is monitored throughout the course., • Meeting and greeting each group or individual on their arrival, ensuring that all passengers are accounted for, that they have all their personal belongings with them, and are shown to the correct coach. Assist with the loading of the luggage as necessary., • Leading student induction talks on arrival and assist in allocating students to their accommodation. Participate at Certificate Ceremony and thank students and group leaders. Ensure that all policies for the welfare and protection of children are understood by students and adhered to by all staff., • Oversee organisation packed meals, staffing, and special arrangements at the centre. Confirm details with student/Group Leader., • Maintaining student discipline in residences, liaising with Group Leaders. Record all damages and report to Group Leaders and site representatives immediately., • Overall monitoring of students’ attendance and punctuality., • Operate the office safe and store groups’ passports, deposits and other monies as required by group leaders., • Controlling expenditure of any allocated budget, managing cash floats following specific procedures and maintaining accurate accounts, keeping receipts and records of transactions., • Provide a daily report to the Operations Manager (or the General Manager/Managing Director if requested)., • Be contactable and available after 6.00pm to deal with any incidents that may arise on campus., • Finalising the accounts and write an end of centre report to be submitted to the General Manager within five days after the closing of the centre. (Final weeks wage is payable on receipt of this report)., • Closing the centre, packing up and returning all St Andrew’s College Language Schools stock and unspent centre monies according to guidelines., • Leading and participating in the Staff Induction Day, usually two or three days prior to the students’ arrival., • Establishing and maintaining clear lines of management and effective procedures by working closely with the centre’s Management Team., • Establishing and maintaining open communication between the centre, clients, and SAC Management Team and Managing Director. Represent St Andrew’s College Language Schools positively in all conversations with clients, staff, and the host centre., • Creating a positive team atmosphere and motivating the staff effectively., • Ensuring high levels of performance are maintained., • Supervising and supporting the Activities and Excursions Manager(s), Welfare Coordinator and Activity Leaders according to their duties outlined in the Job Descriptions., • Overseeing the implementation of all airport/rail/bus transfers for students (groups and individuals), and staff including liaising with coach/taxi companies., • Ensuring that the students are gathered at the departure point and the departure transfer leaves in time for check‑in, checking traffic and flight information as necessary., • Ensuring that a daily log of issues, incidents, actions, and work done is kept by the Welfare Coordinator., • Ensuring that each student’s cultural, religious, and dietary needs are met and respected., • Overseeing the organisation of excursions (liaising with relevant transport providers, ensuring the safety and welfare of the students, as well as providing them with information to help them get the maximum benefit from their stay)., • Overseeing the implementation and success of the activity and excursion programme, liaising with the Activity/Excursion Manager daily., • Overseeing the implementation and success of the academic programme, liaising with the Director of Studies of the campus daily. This includes overseeing the DoS’s organisation of the fortnightly Trinity exams., • Ensuring that the academic and non‑academic teams work together, and the programmes are intertwined., • Carrying out meal supervision duties. Organise rotas for all duties with the management team., • Maintaining a record of all staff working hours., • To have read and understood the St Andrew’s College Language Schools manual, supervision manual and staff handbook, and be fully conversant with our policies for the welfare and protection of children. At all times whilst on duty, staff are responsible for the care, welfare and safety of students whilst ensuring they are following school rules., • Ensuring that all St Andrew’s College Language Schools Health & Safety policies are implemented and monitored., • Ensuring that the organisation of the centre, courses and welfare of staff and students, comply with the British Council and English UK guidelines (documents available on site)., • Ensuring all documentation is checked, centre administration is carried out correctly, and that completed paperwork is submitted on time., • Ensuring students adjust to life in the UK and to understand information concerning personal safety, British law and centre rules which are in the student handbook., • Ensuring that each student has an ID card on arrival., • Monitoring staff/student safety and welfare., • Ensuring staff appraisals are carried out and recorded for all centre management staff., • Managing the results of student and Group Leader feedback questionnaires, taking any action required., • Planning and, where necessary, allocating accommodation for arriving students, organising pre‑arrival and departure checks, and room checks (carried out by Welfare Coordinator)., • Monitoring all residential accommodation and ensuring that sufficient members of staff are allocated in each house to maintain a rota of student supervision., • Being responsible for Health and Safety issues in accommodation buildings and undertaking fire warden duties when required. Ensure everyone is aware of emergency procedures., • Ensuring that accurate rooming lists are kept up to date and that fire drills are carried out on a regular basis., • Liaising with accommodation office/hall staff to ensure that housekeeping and maintenance duties are completed to a satisfactory standard., • Ensuring that all group leaders and students are aware of their duties and responsibilities and have read the relevant handbook and have signed the relevant Terms and Conditions documents., • Undertaking a Group Leader Meeting on arrival of every new group, outlining the main responsibilities of the Group Leader, collecting deposits, obtaining contact details, and outlining the programme., • Liaising effectively with the site representative, maintaining SAC’s partnerships with host providers., • Liaising with Group Leaders daily, both informally and at scheduled meetings. You should be available in the centre office, by phone or by radio between 9.00 am and 12.30 pm and 2.30 pm – 6.00 pm, Monday – Friday., • Additional duties as required. To work with St Andrew’s College Language Schools, and in accordance with our safeguarding policies and British Council accreditation criterion S4 (in the UK), you must provide: • Scotland: PVG (£18 – £59) *, • England: Enhanced DBS (£0 – £74) *, • US: Criminal background check, • Ireland: Garda vetting check If you have been working abroad, you must also provide the equivalent ‘police check’ from that country, specific to your suitability to work with under‑18s. Disclosure checks made through St Andrew’s College Language Schools are payable by the employee and will be deducted from your salary. The Company reserves the right to deduct the cost of these checks as soon as the process has started and regardless of the completion of the process. Please bear in mind that the procedure of receiving a disclosure check usually takes 14 days (but could take up to a maximum of 18 weeks). Please note: It is required by law that all vetting/background/disclosure checks must be completed before starting work with us. Based on 2026 rates. #J-18808-Ljbffr

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