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Head of AI Enabled Strategy & Operating Model (Sales and Service) Cookies on BT.comWe use cookies to do things like remember what you've added to your shopping basket, offer live chat support and show you content we think you'll be interested in. If you're happy with the use of cookies by BT and selected partners, click OK.View profileEmployee Login Life at EE Culture club Careers at EE Search roles* BT GroupJob DescriptionHead of AI Enabled Strategy & Operating Model (Sales and Service)Req ID: 60700Posting Start Date: 17/07/2026Posting End Date: 28/07/2026Job Function: Data & AIDivision: ConsumerJob Location: GBR Belfast - Riverside Tower, GBR Bristol - Assembly, GBR Cardiff 3 Capital Quarter, GBR Darlington - Global House, GBR Doncaster - BT Call Centre, GBR Dundee Greenmarket, GBR Exbridge House, GBR Glasgow - Alexndr Bain Hse, GBR Ipswich - Orion Building, GBR Lancaster ATE, GBR Leeds - 1 Sovereign Street, GBR Lincoln - 4 Ruston Road, GBR Newcastle - Gosfrth Pk Way, GBR Plymouth - Langage Campus, GBR Sheffield Endeavour, GBR Swansea -Terrapin Buildg, GBR Truro TE/RSC, GBR-Birmingham-Three Snowhill, GBR-London-BTHQ One Braham, GBR-Manchester-New Bailey, GBR-Merthyr Tydfil-EE Contact, GBR-Newcastle - Tyneside, GBR-Warrington-Stanford HouseAdvertised Salary: Competitive + BenefitsJob Req ID: 60700Posting Date: 17th July 2026Function: Data & AILocation: UK WideSalary: Competitive + Benefits## About the roleThis role owns the definition, implementation and continuous evolution of the future AI-enabled Sales & Service operating model for Consumer, translating strategic priorities across cost, growth and customer experience into a deliverable operating model, investment plan and measurable business outcomes.It combines enterprise-level strategy with hands-on delivery accountability, with a clear focus on how AI, data, automation and agent-based capabilities reshape customer engagement, service delivery, workforce models and commercial performance.The role is accountable for designing and implementing AI-enabled, AI-native and agent-based operating models that define how human colleagues, AI assistants and autonomous agents work together across customer journeys, channels and service environments.A key accountability is to determine, govern and deliver how AI capability is embedded across Sales & Service, ensuring: Reuse of capability across journeys and channels Alignment between strategy, transformation and delivery Ownership of delivery outcomes, adoption and benefit realisation Retention of control of core intelligence within BT, rather than embedding it within vendor platformsThe role acts as the accountable centre of the transformation, setting clear direction and driving delivery across Sales & Service so activity aligns to a coherent, scalable and AI-native operating model.## What you’ll be doing Own the strategic direction for Sales & Service, defining how the business delivers customer value, commercial growth and operational efficiency through an AI-enabled operating model. Design and implement the target AI-native operating model, ensuring customer demand is effectively managed across journeys, channels, service environments and agent-based capabilities. Define how human colleagues, AI assistants and autonomous agents work together to deliver seamless customer experiences, improved decision-making and measurable business outcomes. Lead end-to-end delivery of AI-led operating model transformation, converting strategic priorities into implemented business change, adoption and sustained operational outcomes. Translate strategic priorities into a clear transformation roadmap and delivery plan, aligning initiatives across customer experience, operations, commercial, product and technology teams. Establish value frameworks and success measures that connect business strategy, investment decisions, delivery milestones, adoption and benefit realisation. Define the principles, standards and governance that guide how AI-enabled capabilities are developed, scaled, reused and embedded across the organisation. Drive consistency and reuse across customer journeys, business domains and AI-enabled solutions to maximise efficiency, scalability and long-term value. Lead the evolution of workforce and capability strategies, ensuring organisational structures, roles and skills align to future AI-enabled business needs. Lead cross-functional teams across business, transformation, product and technology functions to implement the future Sales & Service operating model. Own operating model decisions, transformation priorities and delivery outcomes, balancing customer value, commercial impact, risk and long-term business performance. Establish frameworks and ways of working that enable consistent decision-making, effective governance and successful transformation delivery at scale.* Ensure all activity across Sales & Service supports a clear strategic vision and contributes to the delivery of a customer-centric, AI-native and future-ready organisation.Leadership Responsibility:* Act as the accountable senior leader for the future Sales & Service operating model, owning strategic direction, delivery execution, benefit realisation and long-term operating model performance while engaging stakeholders at Director and Executive level.## Essential Skills / Experience* Strategic Business Transformation & Delivery: Proven ability to define and deliver customer, sales or service strategies that drive measurable business outcomes within large, complex organisations, with clear accountability for execution and impact.* AI-Native Operating Model Design & Delivery: Proven experience designing and implementing AI-enabled, AI-native or agent-based operating models within large-scale customer, sales or service environments.* AI-Led Transformation Implementation:Hands-on experience delivering AI-led transformation and operating model change from strategy through implementation, adoption and benefit realisation.* Customer Journey & Commercial Expertise:Strong understanding of customer journeys, demand, cost-to-serve, conversion, retention and customer value, with the ability to turn insights into strategic and operational action.* Business Architecture, Service Design & Value Realisation:Expertise in business architecture and service design, creating scalable solutions, value frameworks and delivery measures that link strategic priorities to financial and operational outcomes.* AI-Enabled Business Strategy & Agent-Based Models: Ability to apply AI, data, automation and agent-based capabilities to business challenges, understanding their impact on customer interactions, decision-making, operating models and organisational design.* Senior Stakeholder Leadership & Accountability## Desirable Skills / Experience* AI & Digital Transformation Leadership: Experience delivering AI, digital or data-led transformation programmes, combining strategic thinking with practical operating model implementation to drive business outcomes.* Agentic Operating Model Design: Understanding of AI-enabled, AI-native and emerging agent-based operating models, with the ability to define how people, processes, technology, AI assistants and autonomous agents work together to create value.* Workforce & Organisational Transformation:Experience developing workforce, organisation and capability strategies that support AI-enabled change and future business requirements.* Customer Service & Operations Expertise:Proven experience operating within large-scale, customer-facing service environments, balancing customer experience, operational performance and commercial objectives.* Strategic Investment & Portfolio Governance: Ability to shape investment decisions, portfolio governance and prioritisation frameworks that align resources to strategic goals, delivery priorities and measurable outcomes.* Enterprise Change & Systems Thinking:Strong ability to connect strategy, operations and technology, ensuring transformation initiatives deliver scalable, sustainable and organisation-wide impact.## Our PackageTailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Company car scheme (or cash alternative) 15% on target annual bonus Private healthcare for you and your family Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme – 5% from you and 10% from us* Holiday purchase schemeYou can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.EE is the UK’s largest mobile network and a core brand within BT Group’s Consumer unit. Many of our roles are employed by EE but work across a growing, multi‐brand Consumer environment – supporting customers across our family of brands, BT, EE and Plusnet.You’ll benefit from EE’s strong people proposition, development opportunities and culture, while helping shape the future of consumer connectivity at scale. #J-18808-Ljbffr

Mercier Consultancy MD is seeking a dedicated Dutch Speaking Customer Experience Agent to join our remote team based in Greece. In this role, you'll be an essential part of our commitment to delivering an outstanding customer experience to our Dutch-speaking clientele. This position offers you the flexibility of working from the comfort of your home while connecting with customers, understanding their needs, and providing them with impactful solutions. • Respond promptly to customer inquiries in Dutch through various channels, including phone, email, and live chat., • Maintain, update, and manage customer information and interactions in our CRM system efficiently., • Resolve customer concerns by identifying their needs and providing effective solutions, ensuring a seamless experience., • Proactively follow up with customers to ensure satisfaction and gather feedback on product and service improvement., • Collaborate with the team to cultivate a supportive and high-performing remote work environment., • Stay informed about our products, services, and industry developments to deliver accurate information to customers., • Native or near-native fluency in Dutch (both verbal and written); English proficiency is advantageous., • Experience in a customer service role or a related field is desirable., • Exceptional communication and problem-solving skills, with a focus on enhancing customer satisfaction., • Ability to work independently and manage multiple tasks in a remote work setting., • Familiarity with CRM systems and digital communication platforms., • Enthusiastic, proactive, and adaptable to a fast-paced environment., • A collaborative mindset with a willingness to contribute positively to the team dynamic., • Competitive Monthly Salary, • Fully Paid Training, • Fully Paid Relocation Package, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

Mercier Consultancy MD is thrilled to announce an opening for a Danish Speaking Customer Experience Agent, offering the flexibility to work remotely from Greece! We are looking for dedicated individuals who are passionate about customer service and eager to provide exceptional support to our Danish-speaking clients. In this pivotal role, you will ensure customer satisfaction and build lasting relationships, all while enjoying the benefits of remote work. • Deliver outstanding customer support in Danish through phone, email, and chat communications., • Handle customer inquiries and resolve issues efficiently, maintaining a high level of service quality., • Accurately document customer interactions and maintain up-to-date records in our CRM system., • Gather and analyze customer feedback to contribute to the improvement of our services., • Collaborate with team members to share insights and enhance customer service processes., • Stay updated on product offerings, services, and industry trends to ensure effective customer assistance., • Fluency in Danish (both written and spoken) is required; proficiency in English is a plus., • Previous experience in customer service or a related role is preferred but not mandatory., • Strong communication skills and a customer-centric approach., • Ability to manage multiple tasks and prioritize responsibilities in a remote environment., • Familiarity with CRM systems and digital communication tools., • Proactive problem-solving skills and a commitment to providing excellent customer experiences., • A self-motivated individual who can work independently while also being a collaborative team player., • Competitive Monthly Salary, • Fully Paid Training, • Fully Paid Relocation Package, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen. We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market. This role is part of our Estate Agency (EA) business, where our partners are at the heart of everything we do, and we’re dedicated to helping them thrive in an increasingly competitive market. You’ll be taking care of a diverse customer base made up of various corporate branches we partner with. Your goal will be to achieve activity, growth, retention, and partner satisfaction targets. You’ll accomplish this by understanding their needs, recommending tailored solutions, and providing outstanding value through market insight and data. Package - £32,000-£35,000, £7,500 OTE (uncapped & guaranteed for the first 4 months) What you'll do: • Proactively reach out to an existing partner base of around 180 accounts across the territory., • Understand the needs of our estate agent partners, identify growth opportunities, and present tailored solutions through phone and video calls (MS Teams)., • Interpret and share partners’ performance data through engaging storytelling to add value and demonstrate ROI., • Meet weekly KPIs and performance metrics that align with business goals, including telephone and virtual meetings, quarterly contact rate, revenue, and retention., • Introduce new Rightmove initiatives and business campaigns to our partners., • Identify and conduct relevant product and service training with partners to strengthen our relationships., • Be the go-to person for answering partner queries, resolving issues, and providing effective solutions., • Keep all information updated in relevant databases and ensure CRMs are maintained accurately., • Collaborate with internal teams to build strong relationships and deliver the best outcomes for our partners., • Regularly share insights with colleagues and key internal stakeholders to enhance our service and product offerings., • Plan and prepare for your partner base, including weekly priorities, retention strategies, and growth opportunities. You are someone who: • Consistently exceeds B2B sales targets and business KPIs., • Has a positive “can-do” attitude and a growth-oriented mindset., • Thrives in and contributes to a dynamic and hardworking team environment., • Effectively manages partner expectations and delivers exceptional service., • Shows tenacity, resilience, and flexibility in all situations., • Takes ownership and accountability for your account base and actions., • Exhibits a growth mindset and a willingness to learn, develop, and embrace feedback., • Excellent verbal and written communication skills., • Demonstrates strong planning and organisational abilities. Salary range £30,000 - £35,000 GBP Our vision is to give everyone the belief that they can make their move. We aim to make moving simpler by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen. We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market. Despite this growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here! We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include: • We create value…by delivering results and building trust with partners and consumers., • We think bigger…by acting with curiosity and setting bold aspirations., • We care deeply…by being real, having fun, and valuing diversity., • We move together…by being one team - internally collaborative, externally competitive., • We make a difference…by focusing on delivering measurable impact. We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right! If all of this has caught your eye, you may well be a Rightmover in the making...... People are the foundation of Rightmove - We’ll help you build a career on it. What we offer • Cash plan for dental, optical and physio treatments., • Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan., • 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes., • Contributory stakeholder pension., • Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life., • Competitive compensation package., • Paid leave for maternity, paternity, adoption & fertility., • Travel Loans, Bike to Work scheme, Rental Deposit Loan., • Charitable contributions through Payroll Giving and donation matching., • Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more., • We offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process. As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation. At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve. By applying, you confirm that you are aged at least 18 or over and that you’ve read and understood our , which explains how we handle and protect your personal information during the recruitment process.

Area Sales Manager - high end KBB products Area: - Cambs / Eat Anglia / Essex The Role of Area Sales Manager • This is a field based (Area Sales Manager) role where you will working from home and visit retail, distribution and merchant accounts., • As Area Sales Manager, you will plan and organise visits to customers booking appointments with Branch Managers, trade counter staff and retail assistants showcasing stunning kitchen / bathroom products., • Your customers will be exclusively be merchants, retailers and distributors., • You will be tasked with executing national strategic customer plans which optimise business opportunities for the short and long term, • Liaise with the sales team, Marketing and customer contacts to ensure that all promotional activity is delivered and followed through and all information and agreements are documented., • The vision to effectively expand market share and build on business opportunities., • Strong organisational skills to ensure demands, targets and customer expectations are met., • Demonstrate Initiative and resourcefulness creating a competitive advantage., • Ensuring Key Performance Indicators [KPIs] are achieved., • Demonstrable business skills in decision making, analysis, judgement, selling skills., • Robust planning, reporting and time management skills, • Deliver comprehensive and effective training to customers when appropriate. The Company hiring an Area Sales Manager Our client are a national well established market leading KBB brand and manufacturer stunning on-trend and classical products that are manufactured sustainably to a very high standard. This growing organisation are expanding and are looking for an energetic Area Brand Manager to deliver best in class customer service and manage relationships locally with key national accounts. This role would be absolutely ideal for a trade counter sales assistant or internal sales person, customer service agent looking for their first role on the road with a progressive company / excellent employer. The candidate for the Area Sales Manager • Personality, attitude and organisation skills what we are looking for., • Whether you are a branch based assistant, in customer services, telesales, merchandising - we want to hear from you! The Package on offer for the Area Sales Manager • £30,000, • £5,000 bonus paid monthly, • Company vehicle -hybrid or electric, • 24 days Al plus stats, • Company pension Ref: CPJ1727 The Package on offer for the Area Sales Manager • £30,000, • £5,000 bonus paid monthly, • Company vehicle -hybrid or electric, • 24 days Al plus stats, • Company pension

📍London or UK Remote | 💰£110,000 - £125,000 + | ✨ ⭐Our Design team We’re a team of 100+ designers, researchers, and brand experts led by Chief Design Officer Vuokko Aro. We’re on a mission to make money work for everyone. Product Design makes up almost half of our design disciplines, working in tight-knit squads alongside research, product, and engineering to solve real customer problems at scale. We design for the "magic moments" We’ve built a bank that feels human, not just functional. Our product is our personality. We blend research, empathy, and craft to turn everyday interactions into memorable experiences. Right now, we’re growing fast and looking for passionate designers to shape Monzo’s future and there’s a huge opportunity to make your mark. The Operations Collective is where we design how help and customer support works at Monzo. We think holistically about the experience of getting support as a customer, and how that connects to the systems, tools, and people behind the scenes. We’re focused on delivering effortless, tech-led support experiences that can scale as Monzo grows. That means understanding customer problems deeply, preventing support needs where possible, solving issues at their source within the product, and designing seamless journeys whether customers self-serve or speak to a customer support agent. AI and automation play a central role, empowering customers to resolve simpler issues independently, and equipping our operations teams with intelligent tools to handle more complex cases with confidence and speed. We design across the full ecosystem: customer journeys, internal platforms, routing, and the foundations that enable us to scale safely. There’s a real opportunity to shape how help works across Monzo, end to end. 🔑You’ll play a key role by... • Embedding the long-term design vision for support experiences at Monzo, shaping how customer-facing journeys, internal systems, and human service connect into one coherent ecosystem., • Leading large, end-to-end design initiatives across ambiguous problem spaces, spanning AI-enabled help experiences, internal tooling, and operational workflows., • Designing with a service mindset, understanding what happens beyond the interface and shaping the real-world impact of your design decisions., • Designing across touchpoints; from the app, to the phone, to human support., • Navigating tradeoffs and guiding strategic decisions in an opinionated way., • Coaching the other Ops Collective designers by helping them to embed the vision in their work, running design crits and supporting them to shape their work., • Continuing to raise the bar for design craft and product excellence at Monzo, ensuring your work is a benchmark for quality and innovation across the organisation and our industry., • Partnering with cross-functional leaders to define and execute product strategies that translate into actionable plans you help build and ship., • Proactively addressing systemic challenges, reducing complexity, and creating better conditions for teams to deliver impactful work., • Acting as a visible ambassador for Design, sharing your work and its impact across the company to maintain Design’s place at the heart of Monzo., • Mentoring and levelling up designers across the discipline, fostering a culture of growth, collaboration, and belonging. 🤩 We’d love to hear from you if… • You’re an expert in your craft, with deep expertise in a specific design discipline and strong foundational skills across all areas of product design., • You’re comfortable designing for AI and automation-enabled environments, and excited by the opportunities AI creates to rethink how services operate., • You have experience working on complex service ecosystems, where digital products connect to real-world operations, people, or logistics., • You’re passionate about improving how humans and technology work together, creating experiences that feel seamless to customers and empowering to the teams delivering support., • You have a proven track record of delivering high-impact design work that drives customer outcomes, influences company metrics, and achieves commercial goals., • You’ll have excellent visual, UI and interaction skills, and the ability to think through complex interaction design., • You thrive in ambiguity, leading teams to deliver in complex, fast-changing environments while maintaining a high bar for quality., • You’re a strategic thinker who can shape product direction across multiple areas and translate organisational goals into clear, actionable plans., • You’re a natural collaborator, skilled at working cross-functionally to improve ways of working and deliver greater value for customers and the business., • You’re passionate about growing and shaping the Design team, whether through hiring, onboarding, or creating resources that scale your impact across the organisation., • You’re pragmatic and proactive, always looking for ways to improve Design’s impact at Monzo while balancing the need to “get the job done”. 🙌What’s in it for you 💰£110,000 - £125,000 ✈️ We’ll help you relocate to the UK. ✅ We can sponsor your visa. 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! 🌈 The application journey has 3 key steps • 30-minute call with our Recruiter, Tom, • 1-hour craft interview where you’ll present a single case study to 2 members of our Design team., • 2 x 45-minute interviews covering Leadership & Values and Strategy & Impact. This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. _. We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. #LI-TR1 #LI-Remote

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at and follow us on and _. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity We build Tempo, the open-source distributed tracing backend behind Grafana Cloud Traces and Grafana Enterprise Traces (GET). Tempo makes it easy to search traces, generate metrics from spans, and connect tracing data with logs, metrics, and profiles across the Grafana stack. 2026 is an inflection point for Tempo. After a major architectural upgrade and the launch of TraceQL metrics, we are shifting from foundational work to product and operational excellence, and evolving Tempo from a SaaS database into a platform that powers Grafana’s next generation of observability products (App Observability, Asserts, Traces Drilldown, and AI-driven assistants). Over the next year, you will help us: • Make Grafana Cloud Traces “just work” for customers by eliminating rough edges, confusing limits, and hidden failure modes., • Achieve operational excellence at scale as we grow from close to 50 cells today into triple digits this year, with autoscaling, parameterized rollouts, and aggressive toil reduction., • Evolve Tempo into a platform enabler: higher-density APIs, trace aggregation, TraceQL metrics math, and machine/LLM-friendly interfaces that downstream products and agents can build on., • Push performance further: faster query latency at hundreds of MB/s ingestion and performant 30-day query ranges to match competitors., • Prepare Tempo for an agent-driven world: larger, burstier, higher-cardinality workloads, and new categories of AI-powered workflows, such as assistant-driven triage and “why is this slow?”- style investigations. What You'll Be Doing: As a Staff Engineer on Tempo, you will set technical direction on the hardest problems in our roadmap and raise the bar across the team. • Lead multi-quarter technical initiatives from problem framing through rollout, e.g., trace aggregation APIs, Limitless Tempo, autoscaling cells and customer limits, or query engine improvements., • Own the architecture of core Tempo components: ingestion, storage, query, and metrics generation. Drive design reviews, make sharp trade-offs on performance, cost, and complexity, and document the “why” for the team., • Design APIs for humans and agents. Shape the next generation of Tempo’s interfaces (structured, deterministic, discoverable) so that Act 3 products, LLM-driven assistants, and external integrators can build on Tempo reliably., • Drive operational excellence. Own outcomes against concrete SLOs (P99 write latency, incident recurrence, TCO per ingested GB) and push the team toward Zero Ops through automation, parameterized rollouts, and actionable alerts., • Partner with Product and sibling teams. Work closely with PMs and with App Observability, Asserts, Drilldown, and Grafana Assistant teams to understand how Tempo gets consumed and to ship what unblocks them., • Mentor engineers. Raise the engineering bar through code review, design feedback, pairing on hard problems, and writing that leaves the team smarter than you found it., • Participate in on-call for the services you help build, and be a force multiplier in incident response and post-incident learning., • Contribute to open source. Tempo is OSS. You will engage the community, review external contributions, and help steer the project in the open. We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always paired with strong code review and quality standards. You’ll also have access to frontier models (e.g., GPT-5.6, Claude Fable, Gemini Pro 3.1). Example problems you could work on: These are the kinds of projects landing in 2026. Any one of them is a Staff-sized problem: • Trace aggregation and higher-density APIs: extend TraceQL metrics, design LLM-friendly response types, and make Tempo a first-class data source for Grafana’s AI assistant., • Autoscaling end to end: customer limits and Tempo cells, with hysteresis, predictive scaling for spikes, and safe scale-down., • Agent-scale ingestion and query: guardrails for bursty, high-cardinality, agent-generated workloads., • Query performance: new data formats, smarter query pipelines, targeted optimizations for common Drilldown and Traces workflows, and 30-day query ranges., • Rollouts and multi-cell operations: parameterized rollouts, push-button deploys, and the tooling to grow safely into triple-digit cell counts without a proportional increase in alert noise., • Limits and self-service: drive customer-facing configuration and observability so escalations trend toward zero. What Makes You a Great Fit: • Technical leadership. A track record of leading complex, multi-quarter initiatives that spanned design, delivery, and operations, and made the teams around you better., • Deep systems experience. Substantial hands-on experience building and operating distributed data systems in production: ingestion pipelines, storage engines, query execution, or similar., • Strong software craftsmanship. You write clean, robust, performant software that others can maintain, and you know when to optimize vs. when to ship., • Strong Go, or a path to it. We write Tempo in Go. Deep experience in other systems languages (Rust, C, C++) translates well., • Operational mindset. You’ve owned production services, carried a pager, reduced toil, and treated SLOs as a product feature, not a chore., • Customer focus and pragmatism. You break complex problems into short feedback loops: analyze, design, deliver an MVP, learn, iterate., • Leadership through writing and collaboration. You lead through design docs, reviews, and shipped code, not hierarchy. You communicate clearly in a fully remote, asynchronous environment. Bonus Points for: • Experience with tracing, OpenTelemetry, or large-scale observability systems., • Experience designing query languages, SQL/TraceQL-like engines, or APIs intended to be consumed programmatically (by services or agents)., • Experience with columnar storage formats (e.g., Parquet) or purpose-built on-disk formats for analytical workloads., • Experience operating multi-tenant, multi-cell SaaS infrastructure at scale on Kubernetes., • Experience building for AI/LLM consumers: structured APIs, metadata/discovery endpoints, deterministic outputs, evaluation harnesses., • Open-source contribution or maintainership, and comfort engaging a community in the open., • Experience as an on-call user of Grafana, Prometheus, Loki, or Tempo in a previous role (or on a homelab)., • Experience in a fully remote, globally distributed team. How we work: We are a remote-first team that meets regularly over video and does most of our work asynchronously, in writing. We value creativity, diverse perspectives, and clear communication. Tempo is relied upon by prominent global organizations to monitor critical applications and infrastructure, and we expect everyone on the team, including our Staff engineers, to contribute ideas that make it a more reliable, more useful, and more loved product. Compensation & Rewards: In the United Kingdom, the Base compensation range for this role is GBP 103,958 - GBP 124,750. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed _. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose., • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment., • Transparent Communication – Expect open decision-making and regular company-wide updates., • Innovation-Driven – Autonomy and support to ship great work and try new things., • Open Source Roots – Built on community-driven values that shape how we work., • Empowered Teams – High trust, low ego culture that values outcomes over optics., • Career Growth Pathways – Defined opportunities to grow and develop your career., • Approachable Leadership – Transparent execs who are involved, visible, and human., • Passionate People – Join a team of smart, supportive folks who care deeply about what they do., • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it., • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our .

Fluent Software Group is part of Valsoft Corporation's family of vertical market software businesses, focused on building specialized, reliable software solutions for targeted industries. We balance product innovation with operational dependability. We operate a portfolio of vertical market software businesses across Europe and North America. We are building an Enterprise Voice AI Agent to power service delivery for one of our Netherlands-based portfolio companies and their clients at scale. We are looking for a Dutch-speaking AI Developer based in Canada to own the ongoing development and scaling of the Enterprise Voice AI Agent — built to serve one of our Netherlands-based portfolio companies and their clients. In this role, you will build and evolve a production voice AI system that processes real customer interactions at enterprise volume. You will work directly with stakeholders at our portfolio company — in Dutch — to gather requirements, refine agent behaviour, and ensure the platform meets the operational needs of their business and their clients. Dutch language proficiency is a hard requirement. You will be the primary technical point of contact for our Dutch-speaking portfolio company, conducting discussions, writing documentation, and communicating updates in Dutch as part of your daily work. Voice Agent Development & Ownership • Own end-to-end development of the Enterprise Voice AI Agent: architecture, features, integrations, and ongoing maintenance, • Build and tune AI voice agent pipelines — including speech recognition, natural language understanding, dialogue management, and text-to-speech, • Develop and maintain the frontend (React/Next.js) and backend (Node.js/Python) components of the platform, • Integrate the voice agent with the portfolio company's existing systems (CRMs, telephony platforms, APIs) and their clients' infrastructure, • Maintain a prioritized backlog and drive features and improvements to production independently Client Collaboration (in Dutch) • Serve as the main technical liaison with the portfolio company — conducting requirements sessions, reviews, and status updates in Dutch, • Translate the portfolio company's business needs into technical specifications and working software, • Write client-facing documentation, release notes, and user guides in Dutch, • Manage expectations proactively and communicate timelines, risks, and decisions clearly Agentic AI & Continuous Improvement • Design and integrate AI agents to automate testing, debugging, performance monitoring, and feature prototyping, • Supervise agentic AI outputs to ensure they align with product goals, code standards, and security requirements, • Continuously improve platform reliability, call handling quality, and voice agent performance, • Apply AI tools to documentation, observability, and operational workflows Success Looks Like • The Enterprise Voice AI Agent handles call volume reliably for our portfolio company, with high containment rates and strong client satisfaction, • Portfolio company stakeholders communicate smoothly with the development team, in Dutch, with minimal friction or delays, • New features and client requirements move from brief to production rapidly and predictably, • The platform scales cleanly to support additional clients across the portfolio, • Agentic AI workflows are a standard part of the development and QA process Required • Professional Dutch language proficiency — written and spoken (this is a non-negotiable requirement), • 1–3 years of professional software development experience, or equivalent strong project-based work, • Strong proficiency in TypeScript and modern JavaScript, • Experience building production applications with React and Next.js (routing, SSR/SSG, API routes, data fetching), • Backend experience with Node.js and/or Python (REST APIs, authentication, third-party integrations), • Working knowledge of databases (PostgreSQL, MySQL, or MongoDB), including schema design and querying, • Familiarity with testing practices and frameworks (Jest, Playwright, or Cypress), • Comfortable with Git, pull requests, code reviews, and collaborative development workflows, • Solid understanding of web fundamentals: HTTP, authentication, caching, security, and performance, • Interest in and basic experience with AI-assisted or agentic development workflows Preferred • Experience working with voice AI platforms, telephony APIs, or conversational AI systems (e.g., Twilio, Vocode, Deepgram, ElevenLabs, Rasa), • Experience with LLM integration and prompt engineering in production systems, • Experience designing, building, or supervising agentic AI tools in a software development context, • Experience deploying and operating apps on cloud platforms (Vercel, AWS, GCP, Azure, or Docker), • Experience with CI/CD pipelines, logging, monitoring, and automated testing, • Familiarity with the Dutch business and enterprise software landscape We are a small, product-focused team that ships frequently and iterates fast. Our environment is lightweight, collaborative, and supportive, with direct communication and minimal process. You will have real ownership of outcomes and a direct line to stakeholders. This role is ideal for a developer who is energized by building something new, working closely with an enterprise client, and exploring the frontier of voice AI — while maintaining the quality and reliability that production systems demand.

Mercier Consultancy MD is excited to announce an opportunity for an Irish Speaking Customer Service Agent to join our team, with the added benefit of working in beautiful Bulgaria and receiving paid relocation support. This role is perfect for those passionate about delivering excellent customer service to our Irish-speaking clients in a vibrant and culturally rich environment. • Assist Irish-speaking customers via phone, email, and chat, addressing inquiries related to products and services., • Provide clear information regarding account management, transactions, and product details., • Resolve customer complaints efficiently and professionally to ensure high satisfaction levels., • Accurately document all customer interactions and follow-up actions in our CRM system., • Collaborate with internal teams to enhance product knowledge and customer support processes., • Stay informed about company updates, promotions, and industry trends to better assist clients., • Fluency in Irish (both written and spoken); proficiency in English is required., • Experience in customer service, preferably in a related industry., • Strong interpersonal skills and a commitment to providing excellent customer care., • Aptitude for problem-solving and the ability to manage customer inquiries effectively., • Familiarity with CRM systems and basic computer skills., • Self-driven with the capability to work independently in a remote or hybrid setting., • Willingness to relocate to Bulgaria with relocation expenses covered., • A passion for helping others and a desire to contribute positively to a team environment., • Competitive Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Private Gym, • And Much More....

Embark on an exciting career path with Next Job Abroad as a Finnish Speaking Customer Support Agent in the dynamic iGaming industry, located in breathtaking Malta! This is a fantastic opportunity to leverage your language proficiency and customer service talents while enjoying the vibrant lifestyle of a Mediterranean island. As an essential part of our support team, you will engage with Finnish-speaking customers, ensuring they receive exceptional assistance and a remarkable gaming experience. In this role, you will address inquiries, troubleshoot issues, and provide valuable information about our gaming services. If you are enthusiastic, communicative, and dedicated to delivering outstanding customer support, we would be thrilled to welcome you to our team. Plus, our relocation package makes the move to Malta smooth and enjoyable! • Deliver superior customer support via chat, email, and phone to Finnish-speaking clients., • Quickly and effectively resolve customer questions and concerns., • Guide customers through our gaming products and services to enhance their experience., • Collaborate with team members to maintain high service quality standards., • Record customer interactions accurately in our CRM system., • Collect and relay customer feedback to contribute to service enhancements., • Engage in ongoing training opportunities to improve product knowledge and service skills., • Fluency in Finnish and a strong command of English; knowledge of additional languages is a plus., • Experience in customer service or a similar role is preferred., • Excellent communication and interpersonal skills, with a focus on customer satisfaction., • Able to multitask and excel in a fast-paced environment., • Familiarity with CRM systems and customer support tools is advantageous., • Willingness to relocate to Malta and embrace a new cultural experience., • A genuine interest in gaming and familiarity with the iGaming industry is a significant asset., • Career growth opportunities in a renowned iGaming company., • International & diverse work environment., • Competitive performance bonuses., • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes., • Yearly salary €26.000 excluding bonuses., • Health care benefits and numerous other discounts., • Fully paid training by certified instructors., • State of the art premises, providing a great working environment with relaxing break areas., • Special events as well as community & social responsibility initiatives., • Work for a Great Place to Work-Certified Company., • Relocation package (reviewed case by case), • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

Job Title: Customer Experience Cloud & AI SME Location: Remote / UAE / Portugal Company: Kompetenza Department: AI & Service Cloud Development Reports To: director R&D About Kompetenza Kompetenza is a Salesforce partner with a Center of Excellence in Portugal. We specialize in Salesforce FlexTeam solutions, Corporate Services Cloud, and Employer of Record (EOR) services. Our mission is to help organizations transform customer experiences through intelligent self-service portals, AI automation, and digital engagement. Role Overview We are looking for a Customer Experience Cloud & AI SME to lead the design, development, and optimization of self-service customer portals while integrating AI-driven automation across both Salesforce and external ecosystems. This role requires expertise in Salesforce Experience Cloud and a strong understanding of AI-driven automation to create seamless self-service solutions, AI-powered agents, and intelligent workflows that enhance customer engagement. The ideal candidate will work closely with clients, internal teams, and stakeholders to drive automation, improve user experience, and mentor organizations on AI adoption. Key Responsibilities 1. Develop & Optimize Self-Service Customer Portals • Design, configure, and enhance customer self-service portals using Salesforce Experience Cloud., • Implement self-service automation and AI-driven workflows to improve customer interactions., • Ensure portals are intuitive, scalable, and personalized with guided service journeys., • Integrate Einstein AI and automation tools for proactive customer support and case resolution. 1. AI-Powered Virtual Agents & Automation • Develop and optimize AI-driven virtual agents within Salesforce and external platforms., • Utilize Einstein AI, NLP, and machine learning to enhance case deflection and automate customer support., • Implement Conversational AI chatbots integrated with Live Chat, WhatsApp, and external messaging platforms., • Ensure AI agents learn from interactions to continuously improve customer responses. 1. Cross-Platform AI Automation & Integration • Work with Salesforce Flow, Omni-Channel Routing, and Process Automation to optimize service operations., • Integrate self-service portals with third-party AI tools, RPA solutions, and external APIs., • Implement AI-powered predictive analytics to personalize customer experiences. 1. Customer Engagement & AI Mentorship • Act as an AI & Experience Cloud SME, guiding clients through their AI and automation journey., • Work directly with customers to understand their challenges and tailor AI/self-service solutions., • Provide training and mentorship to businesses on how to adopt and maximize AI-driven self-service portals., • Gather feedback from end-users to enhance AI models, workflows, and self-service functionalities. 1. Data Intelligence & AI Performance Optimization • Use Salesforce Data Cloud and AI analytics to drive data-backed automation improvements., • Continuously monitor AI agent performance and customer engagement metrics to optimize processes., • Ensure compliance with data security, privacy, and ethical AI practices. 1. AI & Innovation Strategy • Stay ahead of emerging AI and Experience Cloud trends, ensuring cutting-edge solutions., • Work with internal teams to align AI automation with business and customer service objectives., • Evaluate and integrate new AI and automation tools to enhance customer experience. Key Requirements Technical Skills • 2+ years of experience in Salesforce Experience Cloud & Service Cloud (or equivalent self-service portal expertise)., • Hands-on knowledge of Einstein AI, NLP, chatbot development, and automation workflows., • Experience with Salesforce Flow, Omni-Channel Routing, and case automation., • Familiarity with third-party AI, automation, and chatbot platforms outside Salesforce., • Knowledge of API integrations, RPA, and machine learning-driven automation. Soft Skills & Experience • Passionate about customer experience, AI, and digital transformation., • Comfortable working directly with clients, understanding their self-service & AI needs., • Strong problem-solving and analytical skills to build impactful automation solutions., • Excellent communication & presentation skills, able to mentor and train customers., • Ability to learn quickly and stay updated on the latest AI and self-service technologies. Why Join Kompetenza R&D Work on cutting-edge AI & self-service portal Why Join Kompetenza? ✅ Build a lead generation machine from the ground up – an exciting opportunity to create a scalable system. ✅ Work with cutting-edge AI and automation tools to optimize sales outreach. ✅ High earning potential – competitive salary with performance-based commission. ✅ Remote work flexibility with a global team.

Mercier Consultancy MD is thrilled to offer an opportunity for an Irish Speaking Customer Service Agent in Bulgaria, complete with fully paid relocation. This unique role invites you to be part of a dynamic team where you will provide top-tier support to Irish-speaking customers while experiencing the vibrant culture of Bulgaria. • Deliver outstanding customer service to Irish-speaking clients via phone, email, and chat, addressing a range of inquiries., • Offer clear guidance on products and services, ensuring customers receive accurate and helpful information., • Resolve customer issues and complaints with professionalism and a solution-oriented approach., • Maintain meticulous records of customer interactions in the CRM system for quality assurance., • Collaborate with colleagues and management to enhance service delivery and customer satisfaction., • Stay informed about company offerings, promotions, and updates to provide insightful service., • Fluency in Irish (both written and spoken); proficiency in English is highly beneficial., • Experience in customer service, preferred in a call center or support environment., • Excellent communication and interpersonal skills with a dedication to customer satisfaction., • Strong problem-solving abilities and a proactive attitude toward addressing challenges., • Proficient in CRM systems and adept with standard office software., • Self-motivated and capable of working independently in a team-oriented environment., • Willingness to relocate to Bulgaria and adapt to a new culture., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • And Much More...

Kickstart your career with Next Job Abroad as a Finnish Speaking Customer Support Agent in the dynamic iGaming sector in Malta! This is an exciting opportunity for those who wish to merge their Finnish language skills with their passion for customer service, all while enjoying the beautiful surroundings and culture of Malta. As an essential part of our support team, you will engage with Finnish-speaking players, ensuring they have an outstanding gaming experience. Your responsibilities will involve addressing customer queries, resolving issues, and providing valuable information regarding our games and services. If you are enthusiastic, communicative, and dedicated to helping others, this role is perfect for you. With our relocation assistance, moving to Malta will be a breeze! • Provide top-notch customer support to Finnish-speaking clients via chat, email, and phone., • Timely and effectively resolve customer inquiries and concerns., • Guide customers through our gaming offerings and services to enhance their enjoyment., • Work collaboratively with fellow team members to maintain high-quality service., • Document customer interactions in our CRM system accurately., • Collect feedback from customers and use it to suggest service improvements., • Participate in training sessions to continually develop your product knowledge and customer service skills., • Fluency in Finnish and a strong command of English; knowledge of additional languages is a plus., • Prior experience in customer service or a similar role is preferred., • Excellent communication and interpersonal skills, with a focus on customer satisfaction., • Able to multitask and excel in a fast-paced work environment., • Familiarity with CRM software and customer support systems is advantageous., • Willingness to relocate to Malta and embrace a new culture., • A keen interest in gaming and understanding of the iGaming industry is a significant asset., • Career growth opportunities in a renowned iGaming company., • International & diverse work environment., • Competitive performance bonuses., • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes., • Yearly salary €26.000 excluding bonuses., • Health care benefits and numerous other discounts., • Fully paid training by certified instructors., • State of the art premises, providing a great working environment with relaxing break areas., • Special events as well as community & social responsibility initiatives., • Work for a Great Place to Work-Certified Company., • Relocation package (reviewed case by case), • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

Are you looking for a new rewarding role? Want to feel like you've achieved something at the end of each day? Our client is currently looking for an empathetic individual to join their Customer Service team in the Heathrow area. This role is a temporary position starting asap and will be on going, Monday-Friday 08:00-17:00, with working a Saturday morning every third week. After 6 weeks training this role will become home based. Key Duties include: Answering incoming calls from customers or healthcare professionals Answering queries via the phone and email Logging machine faults Making outgoing calls arranging deliveries for customers Chasing up orders and deliveries Checking stock Processing and filing driver documentation Person/skills: Great communication skills Able to work in a fast pasted environment Computer literate If you get satisfaction from helping others this is the perfect role for you! Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.

Customer Service Adviser / Sales Support Agent with previous experience in a customer service or phone-based sales role, who has an excellent telephone manner, organisational skills and attention to detail is required for well-established insurance company. SALARY: £25,000 per annum LOCATION: Remote / Working from Home - candidates MUST be UK based JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Adviser / Sales Support Agent with previous experience in a customer service or phone-based sales role, who has an excellent telephone manner, organisational skills and attention to detail. Working as the Customer Service Adviser / Sales Support Agent you will be professional, people-focused and will join a fully remote team. This is a phone-based role, speaking directly with: • New prospects: Helping them understand the products and find the right insurance cover for their needs, • Existing customers: Assisting with queries about policies, helping with changes, and supporting them through claims or renewals As the Customer Service Adviser / Sales Support Agent you will be the voice of the company — empathetic, clear, and solution-oriented. You will be given the tools and training you need, but will need to be someone who learns fast, takes initiative, and thrives in a flexible environment. DUTIES Your duties as a Customer Service Adviser / Sales Support Agent will include: • Answer inbound calls and respond to customer queries with clarity and professionalism, • Make outbound calls to guide new prospects to assist them in finding the right insurance cover based on their business needs, • Assist existing customers with policy queries, changes, and mid-term adjustments, • Provide friendly and accurate support throughout the customer journey — from quote to renewal, • Work independently and take ownership of your workload CANDIDATE REQUIREMENTS • Fluent in English, • Excellent phone manner with strong verbal communication skills, • Previous experience in customer service or phone-based sales (essential), • A fast learner, confident using web-based systems, • Comfortable working independently in a 100% remote role, • Strong organisational skills and attention to detail, • Experience in the insurance industry (preferred but not essential) BENEFITS • Fully remote position with all training provided, • Opportunity to grow in a supportive, customer-first company, • No rigid scripts. Just real conversations and support, • A small friendly team of colleagues that works collaboratively HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13669 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work Remotely. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Mercier Consultancy MD is on the lookout for a Dutch Speaking Customer Experience Agent to join our vibrant team in Sofia! We are looking for customer-focused individuals who are eager to provide outstanding support and build relationships with our Dutch-speaking clients. As part of our team, you will play a crucial role in enhancing customer satisfaction and addressing their needs effectively. • Deliver exceptional customer service in Dutch through various channels, including phone, email, and live chat., • Handle customer inquiries and resolve issues efficiently, ensuring a positive experience., • Maintain accurate records of customer interactions and update information in our CRM system diligently., • Gather feedback from customers to identify areas for improvement and contribute to service excellence., • Collaborate with team members to share knowledge and enhance the overall customer experience., • Keep yourself updated on our products, services, and industry developments to assist customers effectively., • Fluency in Dutch (both written and spoken) is required; knowledge of English is an advantage., • Prior experience in a customer service role is preferred, but not mandatory., • Excellent communication skills and a strong commitment to customer satisfaction., • Ability to multitask and prioritize effectively in a fast-paced office environment., • Familiarity with CRM systems and digital communication tools is advantageous., • Proactive attitude toward problem-solving and assisting customers., • A team player who can work harmoniously in a collaborative setting., • Competitive Monthly Salary, • Fully Paid Training, • Relocation Package, • Health Insurance, • And Much More...

Mercier Consultancy MD is excited to announce a vacancy for a Norwegian Speaking Customer Experience Agent who can work remotely from Greece! We are searching for motivated individuals eager to provide outstanding service to our Norwegian-speaking clients. This role is essential for ensuring customer satisfaction and fostering positive relationships while enjoying the flexibility of remote work. • Provide top-notch customer support in Norwegian through various communication channels, including phone, email, and chat., • Efficiently handle customer inquiries and resolve issues, ensuring a high standard of service., • Document interactions and maintain detailed records in our CRM system for effective follow-up., • Collect customer feedback to inform continuous improvement initiatives., • Collaborate with colleagues to share insights and enhance the overall customer experience., • Stay informed about products, services, and industry trends to assist customers effectively., • Fluency in Norwegian (both written and spoken) is essential; proficiency in English is beneficial., • Previous experience in customer service or related fields is preferred., • Excellent communication skills and a strong focus on customer satisfaction., • Ability to manage multiple responsibilities and prioritize effectively in a remote work environment., • Familiarity with CRM systems and online communication tools., • Proactive attitude towards problem-solving and finding solutions for customers., • A self-starter with the ability to work independently while contributing positively to the team., • Competitive Monthly Salary, • Fully Paid Training, • Fully Paid Relocation Package, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

Join Mercier Consultancy MD as a Swedish Speaking Customer Experience Agent and take advantage of the opportunity to work remotely from Greece! We are looking for energetic individuals who are passionate about customer service and eager to provide excellent support to our Swedish-speaking clients. In this role, you will play a crucial role in enhancing customer satisfaction and fostering loyalty. • Deliver exceptional customer support in Swedish across various channels, such as phone, email, and chat., • Efficiently manage customer inquiries, ensuring timely resolution of issues and concerns., • Maintain accurate and organized records of customer interactions in our CRM system., • Gather and analyze customer feedback to identify opportunities for improving service quality., • Collaborate with team members to share insights and best practices aimed at enhancing the overall customer experience., • Stay current with product information, services, and industry trends to effectively assist customers., • Fluency in Swedish is required, with strong English language skills being an advantage., • Prior experience in a customer service or support role is preferred., • Exceptional communication and interpersonal skills with a dedication to customer satisfaction., • Ability to prioritize tasks and manage time effectively in a remote work environment., • Proficient in using CRM software and online communication tools., • Proactive and solution-oriented approach to problem-solving and customer interaction., • A self-motivated team player capable of working independently while contributing to team success., • Competitive Monthly Salary, • Fully Paid Training, • Fully Paid Relocation Package, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

This role is a 40 Hour Contract Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals. AtSwitchCar Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional serviceto all of our clients. What can we offer you? • 22 day holidays plus bank holidays pro-rata, • Contribution to Group Personal Pension Scheme, • Access to our Switch Savings platform, an employee discount scheme offering huge savings across multiple retailers, • Sponsored Summer and Christmas events, • Cycle to Work Scheme, • Discounted car hire rates, • Pote...

This role is a 40 Hour Contract Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals. AtSwitchCar Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional serviceto all of our clients. What can we offer you? • 22 day holidays plus bank holidays pro-rata, • Contribution to Group Personal Pension Scheme, • Access to our Switch Savings platform, an employee discount scheme offering huge savings across multiple retailers, • Sponsored Summer and Christmas events, • Cycle to Work Scheme, • Discounted car hire rates, • Pote...

Your mission LOCATION: Belfast (Dargan Crescent, BT3) TERMS: Hybrid working (3 days in office, 2 days at home once probation has been passed) HOURS & SHIFTS: 37.5 hours per week, working 5 days per week on a rota basis with shifts between 8am-8pm Monday to Friday and 9am-5pm on a weekend (1 weekend per month) SALARY: minimum starting salary of £24,785 plus monthly commission (OTE £28,000+) START DATE: 03rd August 2026 OUR RECRUITMENT PROCESS: Application Email inviting you to an assessment centre at our office in Dargan. we will assess via role play, interview & Team work sessions. These will be carried out on the 7th July & 15th July 2026. Assessment centres should last no longer than 90 minutes. Job offer & pre-employment checks Your profile Due to our continued success and ever-growing customer base, we are searching for customer service stars, who keep the customer at the heart of everything they do. Our people are the key to our customer experience and our customers experience is central to our business. If you are passionate, able to go the extra mile and show true empathy and understanding to customers then come and join the Customer Service team at Fibrus. We have three levels within our Customer Service team, Associate, Senior Associate and Specialist so there is always room to grow and progress at Fibrus. WHAT WILL YOU BE DOING? (Not limited to) First point of contact for our customers via inbound calls and other methods of communication, always providing a top-class customer service experience Providing support to customers around both technical and non-technical queries from product and service questions to account and billing support (full training provided) Direct customers when appropriate to other departments to address their needs Accurately recording/logging interaction with customers and updating account information Working with management to maintain best practices for efficient communication with customers, working to our internal service level agreements and key performance indicators Working in a busy but fun and supportive environment Carrying out retention-based calls-engaging with customers who may be considering leaving, identifying their concerns, and working to find the right solution to retain their business Understanding customer needs and pain points to offer personalised solutions, support, or guidance WHAT WILL YOU BRING? Compassion - Customers must be able to sense that you really care about them Positive energy - Willing to learn every day and also go the extra mile for each customer Exceptional telephone manner - Customers must feel like you can relate to them through effective communication Cool head under pressure - You must be able to handle the easy and hard times Inspiring 'can do' attitude - You must be willing to do and best your best every day Team spirit - good customer service takes teamwork and working well with others is essential to your success Confidence - We are looking for people's people who can establish common ground, draw strength from setbacks and influence others Flexibility - The ability to work within a fully flexible environment serving our customers via telephone and email and offering various forms resolution from technical support to guidance on their billing WHAT WE VALUE Based on input from all colleagues across our business, our 4 cornerstone values are: 'Make a Difference'- Would you like to help make that difference? As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure. 'Be Yourself'- Fibrus is committed to building a diverse, talented, and dedicated workforce. We appreciate that you may not meet every single requirement listed but don't let that discourage you. If you have some of the experience we are seeking and offer a fantastic attitude, we'd love to see your application! 'Be Tenacious'- With our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose! 'Work Together'- We put our people first! We are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility. AND JUST SOME OF WHAT WE CAN OFFER YOU 25 days annual leave plus statutory/bank holidays Private healthcare, life assurance, annual personal health "MOT" & a company pension plan Shared parental leave, paternity leave and enhanced maternity leave Monthly commission scheme & career path opportunities Paid support for the loss of a child Support for colleagues going through the menopause Complimentary access to LinkedIn Learning Free financial advice and support through Kith and Kin Flexible working including hybrid working Industry leading work events and colleague days #fibrus At Fibrus Limited, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We're happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email if you do not wish us to retain your information or do not wish for us to share your information. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. TLNT1_NI

Working for Primeline Express in our Mallusk depot Customer Service Agent Logistics The Role We are currently recruiting a Customer Service Agent to join our growing logistics operation. This is a fast-paced and highly collaborative role where you will act as the main point of contact for customer queries, ensuring a smooth and professional service across our network. Working closely with internal teams and external transport partners, you will play a key part in resolving issues, maintaining service levels, and ensuring customer satisfaction. This role would suit someone who enjoys working in a busy, structured environment, with strong organisational skills and a customer-focused mindset. What Youll Be Doing Handle customer queries via telephone and email, resolving issues promptly and professionally Liaise with transport, warehouse and operations teams to resolve delivery queries Record and investigate delivery issues, shortages and discrepancies using internal systems Ensure all Proofs of Delivery (PODs) are returned in line with agreed service levels Complete customer booking requests and communicate details to relevant teams Support month-end reporting and administrative processes Produce and issue logistics reports to depots and ensure timely responses Maintain accurate documentation and support the wider team with admin duties What Were Looking For Previous experience in customer service, logistics or administration (desirable) Strong communication skills with a professional and friendly approach Ability to manage workload in a fast-paced environment and meet deadlines Excellent attention to detail and problem-solving ability Strong IT skills including Microsoft Office A proactive attitude with the ability to work independently and as part of a team Flexible approach to support team requirements when needed What Youll Get in Return Competitive salary (benchmark aligned to NI market) Generous annual leave entitlement Company pension scheme Ongoing training and development opportunities Stable, secure role within a growing organisation Supportive team environment with clear progression opportunities About Us Primeline is a leading provider of logistics, sales and marketing services, operating across Ireland and the UK. With over 35 years experience, we support some of the worlds leading brands across retail, foodservice and pharmacy sectors. Our network includes 1,100+ employees, 400 vehicles, and over 1.5 million square feet of warehousing, delivering into every town across Ireland. We are continuing to grow our UK and NI operations and are committed to investing in our people and processes. TLNT1_NI

Job title: Head of Financial Reporting, Planning and Analysis Reports to: Executive Partner, Financial Operations Location: Belfast (Hybrid) This role aligns to industry level titles such as: Head of Financial Planning & Analysis / Senior Director, FP&A / Director of Financial Planning & Analysis • The Head of FP&A in PFS will lead the financial planning and analysis function across Pearson within a shared services environment. This role ensures strategic alignment between operational performance and financial objectives, driving insight‑led decision‑making and supporting Pearson's global finance transformation agenda., • This FP&A role will lead the business unit facing FP&A teams, whilst working closely with the Global Lead Finance Operations to reimagine services as we evolve our Finance strategy towards greater Data Science, Advanced Analytics and Agent Ops AI‑enabled ambitions., • This is a highly complex people management role and whilst delivering the FP&A agenda, a large amount of time and capacity within this role is spent delivering world‑class people management., • Furthermore, given most of this team is in Belfast - this leader will also support the delivery of a talent acquisition and development agenda in a complex labour market., • The role will collaborate with the Head of PFS Financial Control as a site lead for engagement, people, and culture - not as an overall management role - working in partnership with Pearson stakeholders such as PEM, FLT Members, HR Business Partners and Workplace teams to foster a positive and inclusive environment., • Approximately 80 roll‑up employees across the PFS FP&A finance organisation., • Approximately 10 direct reports, including senior FP&A managers and analysts., • Accountable for Gallup Q12 engagement outcomes and driving a culture of inclusion and high performance., • Responsible for performance management processes, ensuring clarity of objectives, regular feedback, and development planning for direct reports., • Own the FP&A strategy for PFS, aligning financial planning with operational and corporate objectives, working in collaboration with Group FP&A and Business Partner FP&A leaders to design a transformation agenda to modernise FP&A., • Partner with senior leaders to influence resource allocation, investment decisions, and cost optimisation initiatives., • Lead annual budgeting and quarterly forecasting cycles for PFS, ensuring accuracy and timeliness., • Develop dynamic financial models for scenario planning and sensitivity analysis., • Standardise and automate FP&A processes and reporting where possible to modernise FP&A., • Deliver actionable insights through variance analysis, trend identification, and risk/opportunity assessments., • Produce consolidated management reports for executive leadership adopting automation, AI and agentic ops to modernise reporting., • Deliver comprehensive KPIs as a FP&A service including forecasting accuracy, cycle time reduction, automation and productivity metrics., • Support with build of a governed data model to integrate multiple data sources to support automation and advanced analytical techniques., • Ensure adherence to SOX, audit standards, and internal control frameworks., • Maintain compliance across global FP&A processes in partnership with Data Privacy, Technology and Audit., • Manage and develop a high‑performing FP&A team, fostering a culture of accountability and continuous improvement., • Develop and build career paths and skills to support FP&A of the future and build finance talent., • Act as a mentor for emerging finance leaders within PFS., • Collaborate with cross‑functional teams to embed financial insight into operational decisions., • Act as a site engagement lead in partnership with FRC Lead, HRBP, Workplace and Property teams to promote culture and collaboration., • Lead and embed finance transformation initiatives across FP&A, driving adoption of new tools, data capabilities, and AI‑enabled processes while ensuring minimal disruption to planning and reporting cycles., • Guide teams and stakeholders through organisational and process change, building engagement, capability, and resilience while maintaining strong operational delivery and performance outcomes. This role sits within Operational Manager tier, the leader is accountable for the overall performance of the FP&A department, setting objectives in alignment with business unit goals. They oversee multiple teams or managers, ensuring operational excellence, the integrity of financial reports, and delivery of reliable forecasts and actionable analyses for senior leadership. • Timely, accurate reporting and analysis packages for the business unit, supporting operational and financial targets., • Identification and mitigation of risks in planning/reporting processes, reducing variance from forecasts and improving responsiveness to business shifts., • Oversight of professional development for department staff, resulting in sustained improvements in quality and speed of delivery and finance of the future talent., • Leading successful implementations of process improvements, standardisation and use of automation, AI, Agents to deliver operational excellence, ensuring minimal disruption to reporting or planning activities., • Customer Centricity: Build strong internal partnerships to deliver tailored finance solutions., • Raising the Performance Bar: Drive transformation across FP&A using automation and AI, to enhance the quality of insights and planning rigour., • Exceptional Collaboration for Value: Support cross‑departmental synergy and resolve issues escalated from multiple teams., • Our Leaders Inspire: Advocate for ethical, transparent financial practices and nurture a culture of high performance and modernisation of FP&A., • Essential due to regulatory reasons – this role must be occupied by a fully qualified accountant (we cannot accept applications from partially qualified accountants), • Essential due to regulatory reasons – Professional finance qualification (ACA, ACCA, CIMA) or equivalent., • Essential – 10+ years in FP&A or related finance leadership roles, ideally within global operations., • Essential – Demonstrable strong people management experience, and knowledge of UK and Northern Ireland people management processes and practices., • Essential – Demonstrable behaviours and leadership in line with the Pearson essential behaviours and professional interpersonal skills as a senior accountant and people manager., • Essential – Proven ability to lead complex planning cycles and influence senior stakeholders., • Essential – Proven ability to transform FP&A and modernise adopting new technologies, standardising processes, using data and statistical techniques., • Essential – Strong analytical, modelling, and communication skills., • Desirable – Data engineering, coding, intelligent automation, and AI., • Desirable – Process standardisation and continuous improvement. If you think you could be a great fit for this role, we encourage you to apply today - we look forward to hearing from you and speaking soon. #J-18808-Ljbffr

If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Earn up to £700 per week part-time working from home. Customer Service Representative Agent Work From Home - Part Time Remote

ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights.We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences.Role Overview: We are welcoming pa

Job title: Head of Financial Reporting, Planning and Analysis Reports to: Executive Partner, Financial Operations Location: Belfast (Hybrid) This role aligns to industry level titles such as: Head of Financial Planning & Analysis / Senior Director, FP&A / Director of Financial Planning & Analysis • The Head of FP&A in PFS will lead the financial planning and analysis function across Pearson within a shared services environment. This role ensures strategic alignment between operational performance and financial objectives, driving insight‑led decision‑making and supporting Pearson's global finance transformation agenda., • This FP&A role will lead the business unit facing FP&A teams, whilst working closely with the Global Lead Finance Operations to reimagine services as we evolve our Finance strategy towards greater Data Science, Advanced Analytics and Agent Ops AI‑enabled ambitions., • This is a highly complex people management role and whilst delivering the FP&A agenda, a large amount of time and capacity within this role is spent delivering world‑class people management., • Furthermore, given most of this team is in Belfast - this leader will also support the delivery of a talent acquisition and development agenda in a complex labour market., • The role will collaborate with the Head of PFS Financial Control as a site lead for engagement, people, and culture - not as an overall management role - working in partnership with Pearson stakeholders such as PEM, FLT Members, HR Business Partners and Workplace teams to foster a positive and inclusive environment., • Approximately 80 roll‑up employees across the PFS FP&A finance organisation., • Approximately 10 direct reports, including senior FP&A managers and analysts., • Accountable for Gallup Q12 engagement outcomes and driving a culture of inclusion and high performance., • Responsible for performance management processes, ensuring clarity of objectives, regular feedback, and development planning for direct reports., • Own the FP&A strategy for PFS, aligning financial planning with operational and corporate objectives, working in collaboration with Group FP&A and Business Partner FP&A leaders to design a transformation agenda to modernise FP&A., • Partner with senior leaders to influence resource allocation, investment decisions, and cost optimisation initiatives., • Lead annual budgeting and quarterly forecasting cycles for PFS, ensuring accuracy and timeliness., • Develop dynamic financial models for scenario planning and sensitivity analysis., • Standardise and automate FP&A processes and reporting where possible to modernise FP&A., • Deliver actionable insights through variance analysis, trend identification, and risk/opportunity assessments., • Produce consolidated management reports for executive leadership adopting automation, AI and agentic ops to modernise reporting., • Deliver comprehensive KPIs as a FP&A service including forecasting accuracy, cycle time reduction, automation and productivity metrics., • Support with build of a governed data model to integrate multiple data sources to support automation and advanced analytical techniques., • Ensure adherence to SOX, audit standards, and internal control frameworks., • Maintain compliance across global FP&A processes in partnership with Data Privacy, Technology and Audit., • Manage and develop a high‑performing FP&A team, fostering a culture of accountability and continuous improvement., • Develop and build career paths and skills to support FP&A of the future and build finance talent., • Act as a mentor for emerging finance leaders within PFS., • Collaborate with cross‑functional teams to embed financial insight into operational decisions., • Act as a site engagement lead in partnership with FRC Lead, HRBP, Workplace and Property teams to promote culture and collaboration., • Lead and embed finance transformation initiatives across FP&A, driving adoption of new tools, data capabilities, and AI‑enabled processes while ensuring minimal disruption to planning and reporting cycles., • Guide teams and stakeholders through organisational and process change, building engagement, capability, and resilience while maintaining strong operational delivery and performance outcomes. This role sits within Operational Manager tier, the leader is accountable for the overall performance of the FP&A department, setting objectives in alignment with business unit goals. They oversee multiple teams or managers, ensuring operational excellence, the integrity of financial reports, and delivery of reliable forecasts and actionable analyses for senior leadership. • Timely, accurate reporting and analysis packages for the business unit, supporting operational and financial targets., • Identification and mitigation of risks in planning/reporting processes, reducing variance from forecasts and improving responsiveness to business shifts., • Oversight of professional development for department staff, resulting in sustained improvements in quality and speed of delivery and finance of the future talent., • Leading successful implementations of process improvements, standardisation and use of automation, AI, Agents to deliver operational excellence, ensuring minimal disruption to reporting or planning activities., • Customer Centricity: Build strong internal partnerships to deliver tailored finance solutions., • Raising the Performance Bar: Drive transformation across FP&A using automation and AI, to enhance the quality of insights and planning rigour., • Exceptional Collaboration for Value: Support cross‑departmental synergy and resolve issues escalated from multiple teams., • Our Leaders Inspire: Advocate for ethical, transparent financial practices and nurture a culture of high performance and modernisation of FP&A., • Essential due to regulatory reasons – this role must be occupied by a fully qualified accountant (we cannot accept applications from partially qualified accountants), • Essential due to regulatory reasons – Professional finance qualification (ACA, ACCA, CIMA) or equivalent., • Essential – 10+ years in FP&A or related finance leadership roles, ideally within global operations., • Essential – Demonstrable strong people management experience, and knowledge of UK and Northern Ireland people management processes and practices., • Essential – Demonstrable behaviours and leadership in line with the Pearson essential behaviours and professional interpersonal skills as a senior accountant and people manager., • Essential – Proven ability to lead complex planning cycles and influence senior stakeholders., • Essential – Proven ability to transform FP&A and modernise adopting new technologies, standardising processes, using data and statistical techniques., • Essential – Strong analytical, modelling, and communication skills., • Desirable – Data engineering, coding, intelligent automation, and AI., • Desirable – Process standardisation and continuous improvement. If you think you could be a great fit for this role, we encourage you to apply today - we look forward to hearing from you and speaking soon. #J-18808-Ljbffr

Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best

The service commitment and dedication of our distribution team allows us to realise our customers expectations throughout the selling process. Purpose The key purpose of the role of Warehouse Operative is to assemble customer orders, ensuring they are accurate and correct. Responsibilities To assemb

Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best

Dental Receptionist/Treatment Coordinator,Belfast (BT7 Area),Starting Salary: £26,500+ We are currently recruiting for a Dental Receptionist/Treatment Coordinator/Dental Nurseto join a welcoming, well-established 3-surgery practice located in the BT7 area of Belfast, which is expanding.This is an e

Our ideal candidate will: Be passionate about delivering excellence in all aspects of the role Have high standards in relation to being the first point of contact and the first impression of the salon for new and existing clients Strive to ensure that our clients receive a consistently excellent ser

Essential Criteria: Previous experience within a customer facing role IT proficient with the use of Microsoft Office (Word, Excel, and Outlook) or similar applications Excellent communication skills both written and verbal with the ability to communicate with stakeholders at all levels Ability to wo

What you'll do Provision of a full range of receptionist services including dealing with the public in person, by telephone and by email in accordance with the Customer Care standards. A minimum of one years' experience in a customer service environment or receptionist post. About your next employer

Location: PRM Logistics Lisburn Warehouse Rework Operative Student (Ref: RWOPS27/01) This role is a fantastic opportunity for a student seeking part time work whereby they will gain excellent business experience within a busy FMCG Warehouse environment and work as part of a team that ensures the pro

Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best

Are you looking for a secure warehouse role with structured shifts, strong team support, and long-term career opportunities? We are hiring a Warehouse Operative to support the safe and efficient handling of cash and coin within a fast-paced secure environment in Belfast.You'll join a professional op

The successful candidate will work closely with all members of the Logistics Team to ensure the prompt despatch of customer orders.

Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best

Main duties will be to: - Provide a professional, welcoming, and courteous reception service as the first point of contact for service users, visitors, families, healthcare professionals, and external agencies.

Key Responsibilities Meeting and greeting visitors, issuing passes, collecting relevant information and allocating meeting spaces accordingly Handling incoming calls and enquiries in a pleasant and professional manner General administrative duties, including filing, scanning, printing, drafting emai

Skills: Hotel service Guest Assistance Guest relations Reception Customer Care. It will be your responsibility to complete all front office related responsibilities in accordance with the departments standard operating procedures, on a daily basis, and you will showcase your skills and knowledge by:

Key Responsibilities Handling customer enquiries via telephone and other communication channels Providing accurate information and resolving customer queries efficiently Delivering excellent customer service at all times Maintaining accurate records and updating internal systems Working collaborativ

This is a truly exciting opportunity with potential for progression opportunities! Responsibilities Booking MOTs, services and other repair work for our customers Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer Liaising with the ful

Enthusiastic and dedicated to providing excellent service Requirements Flexibility regarding hours of work & shift patterns Valid and up to date Reach Forklift and PPT licence desirable.

Key Responsibilities: Picking, packing, and assembling customer orders with precision.

Job ref: SERA/BAV/26 Job type: Permanent Location: Bavarian BMW, 2 Boucher Crescent, Belfast BT12 6HU Salary: ££33,000 -£37,500 OTE depending on experience Closing date: Wednesday 05 Aug 2026 12:00 Job summary Are you a motivated individual who enjoys meeting and exceeding targets? Are you passio

Warehouse Operative Monday to Friday ONLY Moira Are you an early bird and like to get started first thing? Or maybe you prefer a slower start and like to miss all the traffic on your commute? Either way, we have a 6am start or 10.As a Warehouse Operative, you'll be picking & packing orders for deliv

We are looking for a Customer Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. Do you have great organisational skills? Can you drive the st