General Manager Star By Hackney Downs
5 days ago
Chingford
Are you a community-focused leader with a passion for music, culture, and operational excellence? The Star by Hackney Downs is looking for a General Manager to be the heartbeat of one of East Londons most vibrant neighbourhood institutions. We aren't just a pub; we are a local landmark. We sit at the intersection of Hackneys creative energy and its community spirit. We need a General Manager who understands how to balance the commercial rigour of a high-volume, multi-faceted venue with the warmth and inclusivity that defines our identity. The Role As General Manager, you have full accountability for the venue. Reporting to the Operations Manager, you will be the lead conductor of our team, ensuring that every shift delivers an exceptional guest experience, a perfect atmosphere, and industry-leading standards. You will treat the business as your own, taking ownership of the P&L, site reputation, and the development of the people who make the magic happen. What Youll Be Doing Driving the Vibe: You are the guardian of our atmosphere. From lighting and music to the energy on the floor, you ensure our unique "Star" vibe is maintained at all times. Community & Reputation: You will actively build brand loyalty, using guest feedback and local insights to launch events and themes that keep the community engaged and coming back for more. Commercial Ownership: You own the P&L. Youll manage the budget with a commercial mindset, driving daily takings and revenue streams while maintaining strict control over GP, labour, and wastage. Leading & Mentoring: You will hire, train, and inspire a customer-focused team. We are looking for a mentor who proactively identifies high-potential staff and builds our future leaders from within. Operational Mastery: From health and safety compliance to our online brand presence, you ensure that the venue is as sharp on social media as it is on the floor. You establish the processes that allow us to run seamlessly, even at peak capacity. Strategic Planning: You don't just work in the present; you look three months ahead, planning for seasonal shifts and ensuring we are always prepared for the next big trade opportunity. Who You Are A Proven Leader: You have a track record of managing high-volume venues with confidence and a "lead by example" approach. Commercially Sharp: You have a firm grasp of P&L management, stock control, and the ability to turn financial data into actionable growth strategies. An Expert Host: You understand that hospitality is about the guest journey. You are passionate about delivering a seamless, high-quality experience every single time. Community-Connected: You genuinely care about the local area and have the creative flair to curate events that resonate with our unique Hackney audience. A Proactive Problem Solver: You identify challenges before they become issues and take decisive action to protect the team, the standards, and the bottom line. Whats In It For You? Autonomy: The opportunity to manage an iconic venue and shape its commercial and cultural direction. Growth: A role within a forward-thinking group that values your professional development and leadership. Impact: A genuine chance to define the "vibe" and reputation of one of East London's favourite spots. Competitive Package: A salary and bonus structure that rewards your commitment to site profitability and team success. Work Location: In person TPBN1_UKCT
