Technical Support Engineer (CNC Programming)
hace 19 días
Luton
Technical Support Engineer\n Location: LutonSalary: £36,000 + Car and other excellent benefitsJob Type: Full-Time | Permanent \n Are you a technically minded engineer with excellent customer-facing skills? Do you enjoy demonstrating advanced manufacturing technology, delivering training, and helping customers get the very best from their equipment? If so, we have an exciting opportunity to join a market-leading engineering business. \n As a Technical Support Engineer, you will play a key role in supporting customers, sales teams, and internal stakeholders by delivering technical demonstrations, training, and ongoing product support. This is a varied position that combines hands-on engineering, CNC programming, customer interaction, and technical problem-solving. Key Responsibilities\n\n • Deliver professional machine and software demonstrations to prospective customers.\n, • Program and operate CNC machinery to produce customer-specific demonstrations and showcase equipment capabilities.\n, • Provide operator and programming training on a range of advanced manufacturing equipment.\n, • Prepare and maintain demonstration machinery and showroom facilities to a high standard.\n, • Deliver remote technical support, diagnosing and resolving customer operator and programming queries.\n, • Accurately document customer issues and technical support activities.\n, • Develop engaging demonstrations that highlight machine performance, productivity, and customer applications.\n, • Carry out time studies and provide productivity and process improvement recommendations.\n, • Support the sales team with technical expertise throughout the sales process.\n, • Assist with tooling and application support where required.\n, • Support internal training initiatives for colleagues and technical staff.\nAbout You\n\n, • Proven experience programming CNC machinery is essential.\n, • Strong knowledge of CNC programming (offline and/or conversational programming experience is advantageous).\n, • Experience working with advanced manufacturing or sheet metal processing equipment.\n, • Strong understanding of machine operation, manufacturing processes, and production techniques.\n, • Excellent communication and presentation skills with a customer-focused approach.\n, • Comfortable delivering training to customers with varying levels of experience.\n, • Ability to troubleshoot technical, operational, and programming issues both remotely and on-site.\n, • Organised, proactive, and able to manage multiple priorities.\n, • Full UK driving licence.\nWhat's on Offer\n\n, • Competitive salary.\n, • Excellent company benefits package.\n, • Ongoing technical training and professional development.\n, • Opportunity to work with cutting-edge manufacturing technology.\n, • A varied role combining technical support, CNC programming, customer engagement, and engineering expertise.\n, • Clear opportunities for career progression within a well-established engineering business.\n\n If you're an experienced CNC Programmer looking to move into a more customer-focused technical role, or an established Technical Support Engineer seeking your next challenge, we'd love to hear from you. Apply today to find out more.