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Crew Relation Specialist - is responsible for providing administrative support to the HR division for crew related issues. Manages the berthing and par level processes for all crew members and provides reports for each voyage. Coordinates the crew emergency plan numbers. Assists the Crew Administrator with Crew Immigration/Customs with specific duties during the sign-on & sign-off process. This includes assigning name badges and cabin keys at sign-on and collecting these at sign-off. Responsibilities include coordinating repatriation for all crew by providing re-employment letters. Processes all employee cruise requests with shoreside. Organizes crew activities/events and manages crew welfare. Performs HR administrative duties as directed by the HR Manager. • Travel around the World, • Experience working with more than 72 nationalities, • Permanent job with contract 6-8 months onboard followed by 60 days of vacation, • Save Money as you do not pay for food and accommodation on board, • Competitive salary (find out when apply), • Visa fee will be reimbursed on board, • Professional growth, • Medical insurance provided during contract, • Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces RESPONSABILITIES • This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas. • Provides information and services to shipboard employees with regards to orientating, assigning and retrieving berthing, equipment, and written literature. Issues cabins and bulk assignments to all Officers, Staff and Crew. Records all cabin and crew changes and prepares berthing report for each voyage. Assigns crew emergency numbers, name badges and cabin keys. Collects all items when shipboard employees sign-off. • Assists with the crew sign-on and sign-off process, as directed by the Crew Admin. Manager, reviewing immigration documentation such as passports, visas, Alien Resident Cards (ARC), Letters of Re-Employment, etc. to determine validity of documents. Refers unusual documentation to the Crew Admin. Manager and HR Manager., • Ensure accuracy of employee records, • Conducts/coordinates weekly cabin inspections and reports discrepancies., • With the full support of the HR team, helps organize and delivers activities for the crew that foster good shipboard employee morale. Assists in managing the Crew Welfare Fund., • Minimum 1 year prior administrative experience within a hospitality industry, • Working knowledge of onboard computer systems, internet access, and the ability to navigate within variety software packages such as MS Office, • Fluent in conversational & written English, hospitable with a positive attitude, • Minimum 21 years old, • Minimum 1 year prior administrative experience within a hospitality industry, • Completion of high school or basic education equivalency preferred., • Working knowledge of onboard computer systems, internet access, and the ability to navigate within variety software packages such as MS Office, • Ability to work positively and cooperatively in a diverse team environment and to interact with a wide variety of ethnic diversity., • Excellent interpersonal and people skills NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺 For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required Last updated: March 15, 2024 You can submit your Resume here by pushing APPLY TO POSITION button If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: _

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking. Values: Open, Trusted and Bold Trusted Partners: • Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner, • HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year, • Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio, • Fortinet: Elite VIP Program – one of only 2 in the UK, • AWS: Advanced Solution & Managed Service Provider Program ROLE As an Agile Project Manager, the primary purpose of this role is to be the key, client-facing member of a project delivery team who ensures that projects are delivered successfully using Scrum methodology. As the Agile Project Manager, you will be responsible for all Scrum related meetings, such as sprint planning, backlog refinement, and for more traditional project management activities, such as budget management. This is a role that requires someone with excellent client-facing skills, commercial acumen, as well as the ability to manage others. The ideal candidate must be willing to travel. RESPONSIBILITIES • Working with the delivery team to develop the project scope, objectives, and sign-off/acceptance criteria, • Ensuring overall project governance and best-practice project delivery, • Coordination of project delivery team resources, • Running sprint planning, backlog refinement and other project-related meetings, • Coaching the client on how Scrum is run, ensuring that both Data&AI and the client follow the Scrum process, • Helping the product owner manage the product backlog, • Controlling the project release cycles, • Managing the project budget and forecasts, • Managing other project commercials such as change requests, • Managing project risk plans, i.e. issues, risks, mitigation actions, • Facilitation of project status reporting with support from Project Resource Administrator, • Managing relationships with the client, the Data&AI delivery team, and third-parties, • Interfacing between the consultant development teams and the client, • Adopting a proactive approach to prevent problems from arising, • Reporting and escalating to management as needed, • Ensuring a smooth transition of delivered projects into BAU or Managed Services support REQUIREMENT • A working understanding of the use of agile principles in delivery., • Demonstrable experience as a Scrum Master with certification preferred, • Experience in managing a project budget and overall project commercials, • Excellent communication skills (verbal and written), • Great people skills, with the ability to motivate a team towards a common goal, • Ability to manage a range of stakeholders, up to and including board level, • Experience in working on Data Analytics / Data Warehousing projects At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger. Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability. We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.