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Our Purpose At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world. How you’ll make an impact Xero is building new AI products and looking for an accounting/bookkeeping product specialist to help in the effort. Xero’s goal is to build beautiful small business software that solves their needs across disparate jobs to be done like bookkeeping, invoicing, bills, payroll, compliance, and more. As we experiment with new AI products, this role is essential for understanding the nuances of core accounting, bookkeeping, and tax, so that they can be translated into beautiful experiences, and ensuring our product solves the core accounting and bookkeeping needs of our small business customers. You'll be embedded with product development teams, and will apply subject matter expertise to enable them and broader Xero to create customer delight and market opportunity. To do this, you’ll leverage your deep understanding of small business and accountant & bookkeeper needs, ensuring our software meets and exceeds customer expectations. As a key member of the Product Management team you'll positively influence culture, and be a key advocate for what products to build. An accounting degree or equivalent experience is required • Be the key subject matter expert for Accounting and Bookkeeping, and apply your broad understanding of Accounting and Bookkeeping standards, customs, user needs, and business realities to support the product strategy & product development process., • Interpret and translate applicable product market fit, legal & regulatory requirements (and assessments from partner SME teams) into digestible recommendations that product leadership teams and their direct reports can consider and prioritize to develop winning strategies, and write effective requirements for Xero’s AI products., • Apply subject matter expertise to support Marketing, Comms, Customer Support and other teams to ensure that customer facing communications are created in an accurate, efficient and fully compliant way., • Work with UX design, UX research, and product teams to craft research activities and gather customer feedback and interpret the results (for both AB and SB behaviours), • Support product teams to implement process and controls that will lead to delivery of accurate and compliant software for our customers, • Work with cross functional partners such as the Product Compliance team to provide insight on upcoming changes (regulatory or otherwise) that will affect Xero and its customers, and ongoing assessments of our product to ensure that our product and small business customers remain compliant with relevant rules, legislation and industry best practices., • Work closely and collaboratively with other subject matter experts from across the business, and externally, such as Risk, Compliance, Legal, Government Relations and Privacy on shared projects and content., • Xero’s AI products achieve product market fit, • Xero’s customers are able to effectively complete core bookkeeping jobs to be done through beautiful product experiences, • Xero’s customer communications are clear, correct, timely, and helpful, • Product development activity is well informed by accurate and clear expertise, • The compliance community within Xero is well informed and engaged with the AI Product team, • Stakeholders feel empowered with comprehensive up to date knowledge about the needs of the market, • Xero creates customer delight and commercial opportunities out of regulatory requirements and market dynamics, • Critical competencies, • Bachelor’s degree or higher in Accounting, Commerce, Law, Taxation, Finance or similar, • Highly advanced and specialist understanding of regional regulatory requirements that impact or drive data and returns flowing in/out of the tax authorities (broadly around accounting, bookkeeping, income tax, sales tax, payroll and related cyber security and privacy requirements), • Highly advanced and specialist knowledge of requirements around accounting and reporting obligations, • An exceptional communicator (written and verbal) who can translate complex technical regulatory information into clear and simple recommendations for diverse audiences such as product and technology leadership teams, business analysts and developers., • An eye for detail and superb analytical & research skills. You take a methodical approach to your work., • A growth mindset and thirst for learning, • Confident and accurate decision making skills when working on significant and specialist issues, • Thrive on managing your own time and approach to work, with a ruthless prioritization of time and projects, a strong results & delivery attitude and equally happy with independent vs team based work., • Self motivated and team oriented, with strong interpersonal skills, • Ability to discuss technical topics and convey complexity in a concise way, • A methodical and structured approach to analytical problem solving, • The ability to build strong networks, including remotely, • A strong interest in AI, • Creativity for thinking of compelling new AI-powered solutions, • Strong bias for actionExperience, • 7+ years experience in public practice with focus on taxation, compliance or business services, • 5+ years working collaboratively in technology, software or with Tax Agencies, • Qualified accountant or bookkeeper and current member of professional body, • Experienced in writing technical advice addressing complex specialist issues, with in-depth analysis, evaluation and interpretation, often requiring the ability to gain acceptance or change of thinking, • Experience collaborating and working with a broad range of stakeholders including senior leadership, external customers, technical peers, • Experience with risk assessments and product roadmaps is helpful, • Experience collaborating with diverse stakeholder groups.Why Xero?Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, private medical insurance, gym passes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.

Description At The Multiplayer Group (MPG), we create world-class multiplayer experiences through Co-Dev and Full-Dev partnerships. Our people-first culture supports a diverse, global team in a welcoming and flexible work environment. With teams spread worldwide, we prioritise connection—both online and in person. Giving back is central to who we are, with a focus on local communities, education, and sustainability. We are looking for a Senior UI/UX Artist to help MPG deliver the best possible Game User Interfaces to our clients. Are you deeply passionate about seamless design choices, the exact colour choice for a button, or the perfect positioning of it? Do you notice font choice, alignment and kerning everywhere you look? Do you love solving the frustration of poorly designed user flow? If you have a natural eye for these details, then this may be the role for you. You will be collaborating closely with our game designers, artists, engineers and production teams to deliver world class work for our clients and continue our drive for improvement in service and quality. You’ll be an advocate for great communication in User Interfaces, sharing knowledge on the subject and contributing improvements to our processes. You’re a skilled artist/graphic designer, with a strong understanding of Core Game and Meta Game design as well as the technical challenges of UI development. Requirements • You’re stylistically diverse, organised and precise, • You have a deep understanding of the roles and workflows of a UI art team, and how an art team integrates with and supports the wider development team, • You’re a fantastic Graphic Designer with a strong knowledge of art theory, • Advanced knowledge of User Interface theory and practice, including terminology and best practices, • Proficiency with typical UI and graphic design tools, alongside a solid general knowledge of art tools and game engines such as Figma, Photoshop, and Unreal Engine, • Ability to create and present high level documentation, style guides and ideation, • Ability to advise team members on UI production matters - with solid experience using production tools like Jira, • Exceptional attention to detail with a strong ability to analyse and comprehend visual direction, • A strong communicator with the ability to verbalise conceptual thoughts and the willingness to accept constructive critique What would help: • Previous experience in a similar role is highly desirable, • Experience with direct client communication., • UI concept art and white box wireframing experience What you'll be doing: • Creating professional UI experiences, focusing on the development of excellent UX design, visual layout and concepts, • Organising and reviewing play-tests of user interface prototypes and final in-game UI, • Iterating on playable game flows so that all stakeholders can get a feel for the UI before any expensive implementation is conducted, • Creating motion graphic mock-ups to illustrate complex interactions, • Communicating with stakeholders, extracting requirements and advising on solutions, • Leading by example, setting benchmarks, style guides, high quality standards, workflows, documentation and approvals, • Reporting for internal and client needs, • You’ll keep one eye on the future - research, evaluate and propose practices that keep us on the cutting edge! Benefits Our Benefits Flexible working: Remote-friendly long before it was the norm, with core hours that support both great work and real life. Support & wellbeing: Mental health first-aiders, therapy and coaching via Myndup, plus private medical insurance to help you stay healthy and supported. Pension & life cover: A strong pension plan and life insurance to support your future and protect your family. Time for you: Minimum 25 days’ holiday, a paid winter break, and 3 volunteering days each year to give back to causes you care about. Parental leave: Family-first policies that support parents and caregivers with flexibility and balance. Levelling up: Annual L&D budget, expert talks, game jams, and mentoring opportunities to help you grow your skills and career. Role Information: EN Studio: The Multiplayer Group Location: Europe, United Kingdom Area of Work: Game Development Service: Create Service Type: Art Employment Type: Permanent Fully Remote Working Pattern: Full Time Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides for equal opportunities for all employees and potential employees. PERSONAL DATA PROTECTION POLICY Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy _.

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. • We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses., • We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey., • We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. As a Strategic Account Manager at Bloomreach, you will drive growth and long-term value across a portfolio of strategic accounts in the DACH, Benelux and Nordic markets. You’ll be responsible for nurturing executive relationships, identifying expansion opportunities, and ensuring customers achieve measurable business outcomes through our solutions. You’ll partner cross-functionally with Customer Success, Solutions Consultants, SDRs, and key internal teams, as well as external partners, to strengthen customer engagement, support renewals, and uncover upsell and cross-sell opportunities. Your work will play a key role in customer retention, account growth, and Bloomreach’s continued success in the region. • Manage ~20 accounts (average $6M ARR), focusing on both retention and expansion beyond traditional upsell — including geographic, brand, and cross-sell opportunities., • Develop and execute strategic account plans and go-to-market strategies based on a deep understanding of customer business needs and objectives, aligning Bloomreach products and services to client goals., • Serve as the primary point of contact for economic buyers and key decision-makers, cultivating and nurturing relationships with C-Suite executives, and facilitating executive engagement where appropriate., • Collaborate with partners, Customer Success, ISVs, and internal stakeholders to mutually drive customer value and translate that into upsell and cross-sell opportunities, leveraging the full Bloomreach ecosystem., • Serve as a strong advocate for clients, ensuring that their feedback and business needs are effectively communicated to internal teams, including Product, Marketing, and Customer Success, to drive continuous improvement and identify advocacy opportunities., • Proactively monitor account health, revenue, and expansion opportunities, delivering regular reports on opportunity creation, deal progression, churn risk, and mitigation strategies to internal stakeholders., • Demonstrate strong data analysis skills, with a focus on identifying trends in eCommerce, AB testing, and conversion metrics. Utilize data to provide actionable insights to clients and internal stakeholders, supporting decision-making processes and identifying upsell opportunities., • Lead and participate in Quarterly Business Reviews to align client goals with Bloomreach solutions, providing data-driven updates on account health, key initiatives, and upcoming opportunities for expansion and cross-sell.Identify risks and orchestrate timely mitigation by mobilizing appropriate internal resources with urgency., • Execute upsell and cross-sell deals through a value-based, disciplined sales cycle, leveraging methodologies like MEDDPICC., • Evaluate and recommend improvements to the sales process and account strategy, tailoring engagement to the customer’s size, type, and evolving needs., • Take an entrepreneurial approach to problem-solving: embrace new challenges, adjust quickly to shifting priorities, and apply tools like design thinking to spark innovative solutions and overcome barriers., • Apply strategic thinking to foresee long-term implications of client strategies and internal decisions, offering forward-looking insights and identifying emerging risks and opportunities., • Maintain a comprehensive understanding of Bloomreach products and evolving capabilities. Educate clients on potential new use cases, features, and integrations that create added value and uncover potential upsell opportunities., • Measured on Expansion ARR (attainment vs. quota), renewals, and access to key power stakeholders., • 5+ years of experience in Account Management, Customer Success, Sales, or Consulting, managing an enterprise-level book of customers. Martech, Ad Tech, Search, Commerce, AI, and/or Digital Experience backgrounds strongly preferred., • Proven expertise in strategic account planning, leveraging an internal and external ecosystem — including partners, executives, and cross-functional teams — to meet customer objectives., • Professional seller with a proven history of consistently exceeding quota., • Proficiency in analytics and statistical knowledge, particularly in analyzing eCommerce data, AB testing, and conversion metrics., • Deep customer-centric focus: anticipates long-term client needs, addresses underlying concerns beyond immediate asks, and proactively seeks opportunities to drive additional value., • Strong collaborator who facilitates group alignment, provides constructive feedback, and ensures all stakeholders can contribute meaningfully to outcomes. Entrepreneurial mindset: embraces new challenges, adapts quickly to change, builds diverse networks for idea generation, and drives outcomes through innovative thinking. • Strategic thinker who exercises sound judgment, evaluates options in ambiguous situations, and aligns recommendations to broader organizational context and priorities., • Demonstrated executive presence and subject matter expertise: able to understand and address complex stakeholder needs while building strong business relationships at the executive level., • Outstanding written and verbal communication skills, with the ability to clearly articulate SaaS investment value and ROI., • Professional seller with a proven history of consistently exceeding quota. Proficient with CRM, forecasting, and productivity tools. • Willingness to travel regularly as required., • Fluency in German or Dutch is essential. #LI-SF1 A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. We have defined our _ and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. We believe in flexible working hours to accommodate your working style. We work virtual-first with several Bloomreach Hubs available across three continents. We organize company events to experience the global spirit of the company and get excited about what's ahead. We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*. The elaborates on our stellar 4.6/5 rating. The Culture score is even higher at 4.9/5 We have a People Development Program - participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. Our resident communication coach _ is available to help navigate work-related communications & decision-making challenges.* Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)* The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.* Subscription to Calm - sleep and meditation app.* We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. We facilitate sports, yoga, and meditation opportunities for each other. Extended parental leave up to 26 calendar weeks for Primary Caregivers.* Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.* Everyone gets to participate in the company's success through the company performance bonus.* We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts. We reward & celebrate work anniversaries -- Bloomversaries!* (*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.) Excited? Join us and transform the future of commerce experiences! If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful! Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees. #LI-Remote

At The Multiplayer Group (MPG), we create world-class multiplayer experiences through Co-Dev and Full-Dev partnerships. Our people-first culture supports a diverse, global team in a welcoming and flexible work environment. With teams spread worldwide, we prioritise connection—both online and in person. Giving back is central to who we are, with a focus on local communities, education, and sustainability. We are looking for a highly experienced, fully remote Principal Backend Engineer. You’ll be UK or EU based and you’ll be working in a team of backend engineers across MPG to drive the delivery and deployment of backend services for industry-leading game projects. You will act as a key engineering contact for external co-dev clients, collaborating with the Technical Director and Lead to architect solutions that balance technical idealism with production pragmatism. You will define the technical architecture for major game titles, ensure implementation quality, and mentor the engineering team. • Experience in game development and having shipped multiple live games (or similar products) with a high concurrent user count, • Proven experience architecting distributed applications with a high concurrent user base (hundreds of thousands), ideally proven with a released title or robust load tests, • Production experience with at least one of Java, Golang, C#, C++, Kotlin; experience with Python, Node.js and React is desirable, • Solid database experience, with the ability to work effectively with both SQL and NoSQL databases, • Proven experience with cloud platforms: Amazon Web Services, Google Cloud and Microsoft Azure; having an AWS Certification (Professional level) would be advantageous, • Proven experience building backend infrastructure using infrastructure as code tools, e.g. Terraform, • Proven experience using Kubernetes and Docker to build products at scale, • Ability to autonomously architect and design online services based on a specification, • Ability to navigate changes calmly and manage multiple pieces of potentially confidential information, • Excellent time management and ability to work autonomously, • Clear and effective communicator with the ability to discuss technical strategy with non-technical stakeholders and adapt to client needs, • Experience building CI/CD pipelines from scratch or improving existing client solutions, • Awareness of security/cheating implications of technology choices, • Experience using Gen AI for code generation Beneficial • Deep expertise in at least one relevant area of backend technology, e.g. DevOps, Microservices, Cloud Architecture, • Understanding of how a backend service integrates with the game - experience with Unreal or Unity would be useful but not required, • An understanding of how to use LLMs to process and query structured and unstructured data Responsibilities • Individual contribution: architect systems, write code, deployments, etc., • Act as the engineering contact point between MPG and the client, working alongside the Project Manager and Engineering Leadership, • Translate client requirements into tasks for yourself and team members, • Make the right trade-offs to design systems based on performance, time, and budget, • Mentor and delegate pieces of work to other team members to help develop them as engineers, • Create estimated cost spreadsheets for online services based on projected concurrent users, • Cultivate engineering best practices across teams: modular design, code quality, testing, • Work with the Lead and Production to communicate risks, benefits, and future roadmaps, • Active mentorship of the engineering team towards professional accreditation (e.g., AWS Certification) and technical leadership. Our Benefits Flexible working: Remote-friendly long before it was the norm, with core hours that support both great work and real life. Support & wellbeing: Mental health first-aiders, therapy and coaching via Myndup, plus private medical insurance to help you stay healthy and supported. Pension & life cover: A strong pension plan and life insurance to support your future and protect your family. Time for you: Minimum 25 days’ holiday, a paid winter break, and 3 volunteering days each year to give back to causes you care about. Parental leave: Family-first policies that support parents and caregivers with flexibility and balance. Levelling up: Annual L&D budget, expert talks, game jams, and mentoring opportunities to help you grow your skills and career. Role Information: EN Studio: The Multiplayer Group Location: Europe, United Kingdom Area of Work: Game Development Service: Create Service Type: Code Employment Type: Permanent Fully Remote Working Pattern: Full Time Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides for equal opportunities for all employees and potential employees. PERSONAL DATA PROTECTION POLICY Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy _.

At The Multiplayer Group (MPG), we create world-class multiplayer experiences through Co-Dev and Full-Dev partnerships. Our people-first culture supports a diverse, global team in a welcoming and flexible work environment. With teams spread worldwide, we prioritise connection—both online and in person. Giving back is central to who we are, with a focus on local communities, education, and sustainability. We are looking for a talented, fully remote Software Engineer. You’ll be UK or EU based and you’ll be working in a team of backend engineers across MPG. We deliver, deploy and help integrate backend services alongside external co-dev clients as part of industry leading game projects, and collaborate to define solutions and implement features on time and to a high standard. We’re also developing an internal tool used across MPG, as well as growing our pool of AWS Certified engineers - both of which you will be involved with when you join us. • Experience in game development and having worked on at least one game title in a commercial setting developing server backends for AAA games, free-to-play (mobile) games, casino apps or similar, with a large number of concurrent users, • Production experience with at least one of Java, Golang, C#, C++, Kotlin, • Experience with one or more cloud platforms: Amazon Web Services, Google Cloud and Microsoft Azure; having an AWS Certification (Associate or above) would be advantageous, • Experience with infrastructure as code tools, e.g. Terraform, • Demonstrable database experience with both SQL and NoSQL, • Experience building distributed applications, • Experience with Git or Perforce, or other source control software, • Ability to adapt to new tools, languages, and concepts as required by the project, • Knowledge of Microservices and Service Oriented Architectures (SOA), especially Kubernetes and Docker, • Have used or built a CI/CD pipeline to validate and test code, • An understanding of how to use LLMs to process and query structured and unstructured data, • Experience using Gen AI for code generation, • Ability to create supporting documentation, designs, comments, etc, • Excellent time management and ability to work autonomously, • Attention to detail with ability to comprehend and follow direction, • Clear communicator with the ability to verbalise conceptual thoughts and the willingness to accept constructive critique Responsibilities • Individual contribution: construct systems, write code, deployments, etc., • Work with the team lead and stakeholders to estimate and prioritise work, • Work alongside peers to iterate on solutions that fit requirements, • Keep the project lead and producer apprised of revised estimates and delivery times, • Promote high standards and process: tests, CI/CD, documentation, • Help and support team members in day-to-day work, • Understand, maintain and expand existing code and develop new features or systems Please don’t forget to include your CV, a cover letter, and links to your GitHub, website or portfolio. Our Benefits Flexible working: Remote-friendly long before it was the norm, with core hours that support both great work and real life. Support & wellbeing: Mental health first-aiders, therapy and coaching via Myndup, plus private medical insurance to help you stay healthy and supported. Pension & life cover: A strong pension plan and life insurance to support your future and protect your family. Time for you: Minimum 25 days’ holiday, a paid winter break, and 3 volunteering days each year to give back to causes you care about. Parental leave: Family-first policies that support parents and caregivers with flexibility and balance. Levelling up: Annual L&D budget, expert talks, game jams, and mentoring opportunities to help you grow your skills and career. Role Information: EN Studio: The Multiplayer Group Location: Europe, United Kingdom Area of Work: Game Development Service: Create Service Type: Code Employment Type: Permanent Fully Remote Working Pattern: Full Time Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides for equal opportunities for all employees and potential employees. PERSONAL DATA PROTECTION POLICY Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy _.

Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. Our mission is to eliminate any barriers participants or caregivers experience while being part of a clinical trial. Mural Health is looking to expand our team with a Customer Experience Specialist. Who are you? At Mural Health, our mission is to make clinical trials easier for participants and caregivers by eliminating barriers to participation. As a Customer Experience Specialist, based in the UK, you'll be the primary point of contact for trial participants and site coordinators, ensuring they receive timely, empathetic support that keeps them engaged and informed throughout their clinical trial journey. You'll play a critical role in delivering exceptional participant and site experiences by responding to inquiries, resolving issues, and building scalable support processes. You'll work alongside our existing US-based support team to extend our coverage globally, delivering consistent, high-quality experiences for participants and sites across time zones. This is an opportunity to help scale a support function that's already up and running — bringing your own ideas for improvement while contributing to our broader mission of making trials more accessible and participant-friendly. Role Location: Remote - UK Reports To: Director of Customer Success You will: Deliver Exceptional Support • Serve as the first point of contact for participants and site coordinators via phone, email, and support channels during EU business hours, • Respond to inquiries about payments, reimbursements, account updates, travel support and platform navigation with empathy and efficiency, • Resolve tier-1 support issues independently while collaborating with Customer Success and Implementation teams on more complex, study-specific questions, • Triage and escalate issues appropriately to ensure timely resolution, • Maintain detailed documentation of support interactions and outcomes Build Support Infrastructure • Partner with the existing support team and Customer Success leadership to refine processes, tools, and workflows develop and refine support processes, tools, and workflows, • Contribute tor and maintain comprehensive FAQ resources, knowledge base articles, and support playbooks, • Identify patterns and recurring issues, surfacing insights to the broader team to improve the support experience, • Establish and track metrics that reflect support performance and volume Advocate for Continuous Improvement • Identify patterns and recurring issues, working cross-functionally to address root causes, • Provide participant and site feedback to Product and Operations teams to inform roadmap priorities, • Contribute to team meetings and stand ups with insights on support trends and opportunities What Makes You a Strong Fit • You are an empathetic communicator: warm, patient, and clear with diverse audiences including trial participants, site coordinators, and internal stakeholders, • You are resourceful and proactive: comfortable navigating ambiguity, learning new systems quickly, and finding solutions independently, • You have strong organizational skills: able to manage multiple inquiries simultaneously while maintaining responsiveness and attention to detail, • You are process-oriented: naturally think about how to document, systematize, and improve workflows for scale, • You thrive in a collaborative environment: work effectively with cross-functional teams and seek input when needed, • You are motivated to improve patient and caregiver experiences in clinical trials Qualifications & Skills: Required: • Minimum 2 years of experience in customer support, customer service, or customer experience roles, • Experience with support ticketing systems (Zendesk, Freshdesk, or similar platforms), • Proven ability to handle phone, email, and multi-channel support with professionalism and empathy, • Excellent written and verbal communication skills, • Strong problem-solving abilities and comfort with technical troubleshooting, • Self-directed work style with ability to prioritize and manage time effectively in a remote environment Strongly Preferred: • Interest or background in healthcare, life sciences, or clinical research, • Experience supporting both end-users and professional users (e.g., patients and providers), • Experience creating support documentation, FAQs, or training materials, • Experience with or interest in data analysis and reporting to track support trends and metrics Nice to Have: • Clinical trials or healthcare operations experience, • Experience evaluating or implementing support tools and technologies, • Background in early-stage or high-growth companies Compensation: Base Salary Range £38,000 – £50,000 Mural Health is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at Mural Health, please contact careers@muralhealth.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

Description At The Multiplayer Group (MPG), we create world-class multiplayer experiences through Co-Dev and Full-Dev partnerships. Our people-first culture supports a diverse, global team in a welcoming and flexible work environment. With teams spread worldwide, we prioritise connection—both online and in person. Giving back is central to who we are, with a focus on local communities, education, and sustainability. We are looking for a talented, fully remote Software Engineer. You’ll be UK or EU based and you’ll be working in a team of backend engineers across MPG. We deliver, deploy and help integrate backend services alongside external co-dev clients as part of industry leading game projects, and collaborate to define solutions and implement features on time and to a high standard. We’re also growing our pool of AWS Certified engineers - and we encourage you to study for the certification using your Learning & Development budget when you join us. Requirements • Experience in game development and having worked on at least one game title in a commercial setting developing server backends for AAA games, free-to-play (mobile) games, casino apps or similar, with a large number of concurrent users, • Production experience with at least one of Java, Golang, C#, C++, Kotlin, • Experience with one or more cloud platforms: Amazon Web Services, Google Cloud and Microsoft Azure; having an AWS Certification (Associate or above) would be advantageous, • Experience with infrastructure as code tools, e.g. Terraform, • Demonstrable database experience with both SQL and NoSQL, • Experience building distributed applications, • Experience with Git or Perforce, or other source control software, • Ability to adapt to new tools, languages, and concepts as required by the project, • Knowledge of Microservices and Service Oriented Architectures (SOA), especially Kubernetes and Docker, • Have used or built a CI/CD pipeline to validate and test code, • An understanding of how to use LLMs to process and query structured and unstructured data, • Experience using Gen AI for code generation, • Ability to create supporting documentation, designs, comments, etc, • Excellent time management and ability to work autonomously, • Attention to detail with ability to comprehend and follow direction, • Clear communicator with the ability to verbalise conceptual thoughts and the willingness to accept constructive critique Responsibilities • Individual contribution: construct systems, write code, deployments, etc., • Work with the team lead and stakeholders to estimate and prioritise work, • Work alongside peers to iterate on solutions that fit requirements, • Keep the project lead and producer apprised of revised estimates and delivery times, • Promote high standards and process: tests, CI/CD, documentation, • Help and support team members in day-to-day work, • Understand, maintain and expand existing code and develop new features or systems Benefits Please don’t forget to include your CV, a cover letter, and links to your GitHub, website or portfolio. Our Benefits Flexible working: Remote-friendly long before it was the norm, with core hours that support both great work and real life. Support & wellbeing: Mental health first-aiders, therapy and coaching via Myndup, plus private medical insurance to help you stay healthy and supported. Pension & life cover: A strong pension plan and life insurance to support your future and protect your family. Time for you: Minimum 25 days’ holiday, a paid winter break, and 3 volunteering days each year to give back to causes you care about. Parental leave: Family-first policies that support parents and caregivers with flexibility and balance. Levelling up: Annual L&D budget, expert talks, game jams, and mentoring opportunities to help you grow your skills and career. Role Information: EN Studio: The Multiplayer Group Location: Europe, United Kingdom Area of Work: Game Development Service: Create Service Type: Code Employment Type: Permanent Fully Remote Working Pattern: Full Time Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides for equal opportunities for all employees and potential employees. PERSONAL DATA PROTECTION POLICY Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy _.

Description At The Multiplayer Group (MPG), we create world-class multiplayer experiences through Co-Dev and Full-Dev partnerships. Our people-first culture supports a diverse, global team in a welcoming and flexible work environment. With teams spread worldwide, we prioritise connection—both online and in person. Giving back is central to who we are, with a focus on local communities, education, and sustainability. We are looking for a highly experienced, fully remote Principal Backend Engineer. You’ll be UK or EU based and you’ll be working in a team of backend engineers across MPG to drive the delivery and deployment of backend services for industry-leading game projects. You will act as a key engineering contact for external co-dev clients, collaborating with the Technical Director and Lead to architect solutions that balance technical idealism with production pragmatism. You will define the technical architecture for major game titles, ensure implementation quality, and mentor the engineering team. We’re also growing our pool of AWS Certified engineers - and we encourage you to study for the certification using your Learning & Development budget when you join us. Requirements • Experience in game development and having shipped multiple live games (or similar products) with a high concurrent user count, • Proven experience architecting distributed applications with a high concurrent user base (hundreds of thousands), ideally proven with a released title or robust load tests, • Production experience with at least one of Java, Golang, C#, C++, Kotlin; experience with Python, Node.js and React is desirable, • Solid database experience, with the ability to work effectively with both SQL and NoSQL databases, • Proven experience with cloud platforms: Amazon Web Services, Google Cloud and Microsoft Azure; having an AWS Certification (Professional level) would be advantageous, • Proven experience building backend infrastructure using infrastructure as code tools, e.g. Terraform, • Proven experience using Kubernetes and Docker to build products at scale, • Ability to autonomously architect and design online services based on a specification, • Ability to navigate changes calmly and manage multiple pieces of potentially confidential information, • Excellent time management and ability to work autonomously, • Clear and effective communicator with the ability to discuss technical strategy with non-technical stakeholders and adapt to client needs, • Experience building CI/CD pipelines from scratch or improving existing client solutions, • Awareness of security/cheating implications of technology choices, • Experience using Gen AI for code generation Beneficial • Deep expertise in at least one relevant area of backend technology, e.g. DevOps, Microservices, Cloud Architecture, • Understanding of how a backend service integrates with the game - experience with Unreal or Unity would be useful but not required, • An understanding of how to use LLMs to process and query structured and unstructured data Responsibilities • Individual contribution: architect systems, write code, deployments, etc., • Act as the engineering contact point between MPG and the client, working alongside the Project Manager and Engineering Leadership, • Translate client requirements into tasks for yourself and team members, • Make the right trade-offs to design systems based on performance, time, and budget, • Mentor and delegate pieces of work to other team members to help develop them as engineers, • Create estimated cost spreadsheets for online services based on projected concurrent users, • Cultivate engineering best practices across teams: modular design, code quality, testing, • Work with the Lead and Production to communicate risks, benefits, and future roadmaps, • Active mentorship of the engineering team towards professional accreditation (e.g., AWS Certification) and technical leadership. Benefits Our Benefits Flexible working: Remote-friendly long before it was the norm, with core hours that support both great work and real life. Support & wellbeing: Mental health first-aiders, therapy and coaching via Myndup, plus private medical insurance to help you stay healthy and supported. Pension & life cover: A strong pension plan and life insurance to support your future and protect your family. Time for you: Minimum 25 days’ holiday, a paid winter break, and 3 volunteering days each year to give back to causes you care about. Parental leave: Family-first policies that support parents and caregivers with flexibility and balance. Levelling up: Annual L&D budget, expert talks, game jams, and mentoring opportunities to help you grow your skills and career. Role Information: EN Studio: The Multiplayer Group Location: Europe, United Kingdom Area of Work: Game Development Service: Create Service Type: Code Employment Type: Permanent Fully Remote Working Pattern: Full Time Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides for equal opportunities for all employees and potential employees. PERSONAL DATA PROTECTION POLICY Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy _.

At The Multiplayer Group (MPG), we create world-class multiplayer experiences through Co-Dev and Full-Dev partnerships. Our people-first culture supports a diverse, global team in a welcoming and flexible work environment. With teams spread worldwide, we prioritise connection—both online and in person. Giving back is central to who we are, with a focus on local communities, education, and sustainability. We are looking for a deeply talented, fully remote Senior Backend Engineer. You’ll be UK or EU based and you’ll be working in a team of backend engineers across MPG. We deliver, deploy and help integrate backend services alongside external co-dev clients as part of industry leading game projects, and collaborate to define solutions and implement features on time and to a high standard. We’re also developing an internal tool used across MPG, as well as growing our pool of AWS Certified engineers - both of which you will be involved with when you join us. • Experience in game development and having worked on at least two game titles in a commercial setting developing server backends for AAA games, free-to-play (mobile) games, casino apps or similar, • Experience releasing at least two backend services with a large number of concurrent users, • Production experience with at least one of Java, Golang, C#, C++, Kotlin; experience with Python, Node.js and React is desirable, • Experience with cloud platforms: Amazon Web Services, Google Cloud and Microsoft Azure; having an AWS Certification (Associate or above) would be advantageous, • Experience with infrastructure as code tools, e.g. Terraform, • Ability to create supporting documentation, designs, comments, etc, • Ability to discuss technical and production matters, • Excellent time management and ability to work autonomously, • Experience building distributed applications, • Attention to detail with ability to comprehend and follow direction, • Clear communicator with the ability to verbalise conceptual thoughts and the willingness to accept constructive critique, • Experience with Git or Perforce, or other source control software, • Ability to adapt to new tools, languages, and concepts as required by the project, • Knowledge of Microservices and Service Oriented Architectures (SOA), especially Kubernetes and Docker, • Experience building a CI/CD pipeline to validate and test code, • Awareness of security/cheating implications of technology choices, • Experience using Gen AI for code generation Beneficial • Demonstrable database experience with both SQL and NoSQL, • Understanding of how a backend service integrates with the game - experience with Unreal or Unity would be useful but not required, • Experience with high-scale distributed applications with a concurrent user base ranging in the hundreds of thousands, with high uptime, and performant services, • An understanding of how to use LLMs to process and query structured and unstructured data Responsibilities • Individual contribution: construct systems, write code, deployments, etc., • Work with the team lead and stakeholders to estimate and prioritise work, • Work alongside peers to iterate on solutions that fit requirements, • Keep the project lead and producer apprised of revised estimates and delivery times, • Promote and maintain high standards and process: tests, CI/CD, documentation, • Help and support team members in day-to-day work, • Understand, maintain and expand existing code and develop new features or systems Please don’t forget to include your CV, a cover letter, and links to your GitHub, website or portfolio. Our Benefits Flexible working: Remote-friendly long before it was the norm, with core hours that support both great work and real life. Support & wellbeing: Mental health first-aiders, therapy and coaching via Myndup, plus private medical insurance to help you stay healthy and supported. Pension & life cover: A strong pension plan and life insurance to support your future and protect your family. Time for you: Minimum 25 days’ holiday, a paid winter break, and 3 volunteering days each year to give back to causes you care about. Parental leave: Family-first policies that support parents and caregivers with flexibility and balance. Levelling up: Annual L&D budget, expert talks, game jams, and mentoring opportunities to help you grow your skills and career. Role Information: EN Studio: The Multiplayer Group Location: Europe, United Kingdom Area of Work: Game Development Service: Create Service Type: Code Employment Type: Permanent Fully Remote Working Pattern: Full Time Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides for equal opportunities for all employees and potential employees. PERSONAL DATA PROTECTION POLICY Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy _.

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