Operations Manager
hace 9 horas
Dartford
About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. Were problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our developer services team. Our developer services team connects water and wastewater services, installs lateral drains, and enables new developments access to vital water and wastewater services. Want to be a part of it? What will you be doing? As our Operations Manager, youll play a key role within the Senior Management Team, taking full ownership of Customer Side Leakage P&L performance, SHEQ compliance, and customer relationships. You will be responsible for the successful delivery of the Customer Side Leakage Programme, driving operational excellence, upholding the highest safety and quality standards, and ensuring exceptional client satisfaction. Key Duties and Responsibilities: Lead and manage the Customer Side Leakage Delivery Team to exceed client expectations, delivering a safe, efficient, and effective programme of work. Oversee the safe, high-quality delivery of projects, ensuring all outputs meet or exceed client standards. Ensure robust processes and procedures are implemented and consistently followed to achieve right-first-time, defect-free delivery. Take accountability for setting and delivering financial budgets while meeting client regulatory and performance targets. Monitor, manage, and report on financial, programme, and quality metrics, working collaboratively with the client. Build, lead, and develop the Delivery Team through effective training, mentoring, and performance management. Foster a culture of zero harm and zero compromise through proactive leadership and continuous improvement initiatives. Lead by example in promoting a positive culture around safety, health, environment, and wellbeing. Manage project performance through regular reviews against cost, programme, and quality objectives. Proactively engage and manage key regional stakeholders, ensuring strong, effective relationships. Develop and maintain excellent relationships with clients and their customers to consistently deliver high levels of customer satisfaction on behalf of M Group. What youll bring Experience and knowledge of water and in particular Customer Side Leakage project. Experience of managing multidisciplinary teams in a regulated water environment at a senior level Managing teams against milestones and budgets in a safe and profitable way Effective communications skills with drive and energy to build and develop a first-class Delivery Team Able to manage risk and business management with commercial and business acumen. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme Recommend a friend get rewarded for introducing people to us! In addition, this role offers; Company car and fuel card with a range of EV and hybrid vehicles to choose from My Car Choice our salary sacrifice EV/ Hybrid car scheme Private health care family cover Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! 25 days annual leave plus bank holidays Discretionary bonus scheme TPBN1_UKTJ