Helpdesk Assistant
hace 8 días
London
We're currently recruiting a dedicated Helpdesk Assistant to help ensure the smooth running of the operations in Healthcare on a part time basis, contracted to 24 hours per week. As a Helpdesk Assistant, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Here's an idea of what your shift pattern will be: • Mon: Weekends only, • Tues: Weekends only, • Weds: Weekends only, • Thurs: Weekends only, • Fri: Weekends only, • Sat: Full-time (Days), • Sun: Full-time (Days) Could you bring your spark to Healthcare? Here's what you need to know before applying: Your key responsibilities will include: • Receiving and assisting callers with their requests and or complaint in an appropriate and professional manner consistent with their needs and which reflects the high standard of care and commitment provided by the Trust., • Receiving and recording details of requests and/or complaints, checking information and providing the caller with a task ID and response time., • Contact service providers. Allocate tasks to nominated officer, giving clear, concise and timely information., • Update and maintain the Helpdesk database, ensuring all details relating to...