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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Team Manager - Workforce Management Our Mission We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. _ about what it’s like working at Capital One UK. About the Role The Mission Control team plays a vital role in ensuring our customer-facing operational areas achieve optimal service results. By leveraging expert knowledge and robust resources, the team proactively manages global service delivery against key KPIs and targets. We continuously investigate day-to-day service impacts, utilising established frameworks to mitigate potential breaches in service standards. Through data analysis and real-time information, the team delivers timely, context-driven insights regarding service performance and resource allocation to key stakeholders. As a central point of contact, we facilitate collaboration between Operations and Technology, managing the end-to-end incident process and overseeing escalations whenever necessary. What You'll Do Lead and Inspire: Head an engaged and motivated team of real-time senior coordinators, keeping the department's core purpose front of mind. Coach and Develop: Dedicate the majority of your time to coaching and developing your team around core processes and personal growth. Manage Real-Time WFM: Lead the team to ensure all real-time workforce management processes for contact centre staffing are completed to a high standard. This also includes getting support from Tech, we run the incident process and will manage escalations when required. Build Stakeholder Relationships: Deliver success by collaborating with internal stakeholders, offshore partner leaders, and Operations Managers. Drive Change: Plan for and react to contact centre and organisational changes, smoothly delivering change into the Mission Control team. Essential Criteria Team Management: Proven experience managing and supporting a team to perform against key operational metrics, such as service delivery and efficiency measures. Performance Coaching: Demonstrated experience in coaching to improve individual and team performance using established techniques and coaching models. Stakeholder Management: Excellent communication skills with the confidence to engage at all levels and manage diverse stakeholder relationships. Analytical & Problem-Solving Skills: Strong analytical capabilities with the ability to identify operational improvements and make grounded, data-driven recommendations. Adaptability & Prioritisation: Highly self-motivated and capable of managing multiple priorities, navigating periods of uncertainty, and working with minimal supervision. Desirable Criteria Workforce Management: Direct, hands-on experience with real-time workforce management practices within a contact centre environment. Where and how you'll work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available_. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Conveyancing Solicitor / Legal Executive - Loughborough A well-established law firm is seeking an experienced Conveyancing Solicitor or Legal Executive to join its busy residential property team.The Role: \n\n • Manage an independent caseload of residential conveyancing matters from start to finish\n, • Supervise and support staff\n, • Contribute to business development, networking and client relationship building\n\n About You: \n\n • Minimum 2 years’ PQE in residential conveyancing\n, • Experience with freehold and leasehold matters, new builds, shared ownership, transfers of equity, first registrations and site acquisition\n, • Able to manage a caseload efficiently while delivering excellent client care\n, • Proactive with strong networking and business development skills\n\n What’s on Offer? \n\n • A supportive and collaborative working environment\n, • Opportunity to join a respected and growing team\n, • Competitive salary, dependent on experience\n\n If this sounds like the sort of opportunity that you are currently looking for, please contact Andrew Cookson for further information, or apply via the link enclosing your current CV. \n #INDMADN

Job Title: Commercial Account Handler \n Location: Loughborough \n Salary: Up to £40,000 - £50,000 \n Benefits: Bonus scheme, strong pension contribution, private medical cover, DIS, holiday allowance \n \n About the Company: \n A growing independent insurance broker with a strong presence across the Midlands market is looking to add experienced commercial account handling talent to its team. The business has seen consistent organic growth, is targeting larger commercial clients year on year, and has a clear track record of developing people internally into Account Executive and new business-focused roles. \n \n Role Summary: \n This is an opportunity for an experienced Commercial Account Handler to join a collaborative broking environment where handlers are seen as a key part of the client service team, not just an administrative support function. You’ll work closely with Account Executives, senior leaders, and insurer partners, supporting a varied commercial client base and helping the team deliver a high standard of advice, communication, and service. \n \n Key Responsibilities: \n • Manage commercial client servicing activity: Build trusted relationships while giving clients the responsive support they need day to day \n • Handle renewals, MTAs, and policy documentation: Take ownership of core broking processes and keep clients protected without unnecessary delays \n • Negotiate with insurers on open-market placements: Use your technical knowledge to secure appropriate terms for a range of commercial risks \n • Support Account Executives with larger and more complex cases: Gain exposure to clients typically sitting above the standard SME level \n • Contribute to a team-led service model: Work in an environment where handlers, executives, claims, and senior leadership collaborate closely \n • Identify client needs and service issues early: Help maintain strong client retention by being proactive, organised, and commercially aware \n \n Requirements: \n • Experienced background in commercial insurance account handling \n • Confident handling commercial combined and wider mid-market/corporate commercial risks \n • Experience dealing with open-market broking and insurer negotiation \n • Comfortable working with clients where premiums spend sit around the mid-market level \n • Strong communication skills, with a client-first approach and the confidence to question, challenge, and offer your own view \n • Team-focused mindset with a genuine interest in progression, development, and long-term growth \n \n If this role isn’t quite right, it’s still worth speaking to one of our specialist team — we may be working on something that hasn’t hit the market yet. \n \n Related Job Titles: Commercial Account Handler, Senior Account Handler, Commercial Insurance Broker, Corporate Account Handler, Commercial Broking Handler \n

As the Head of Ericsson Research, you will serve as the thought leader and driver for our long‑term technological vision. Reporting directly to the Group CTO, you will lead a world‑renowned global organization dedicated to exploring and developing breakthrough connectivity and AI technology. This role requires a visionary leader who can bridge the gap between scientific exploration and global industrial leadership, ensuring Ericsson remains at the absolute forefront of technology. • Strategic Stewardship: Direct a global workforce of over 800 professionals across 14 countries, fostering a culture of excellence, intellectual curiosity, and high‑performance delivery., • Innovation Ecosystems: Work in close cooperation with all Business Areas, Development Units, Market Areas and key Customer Units, as well as partners, leading customers, top‑tier universities and research institutes., • Technological Leadership: Secure Ericsson’s leadership in the global market by balancing long‑term exploration with tangible technology transfers that fuel our product and service roadmaps., • Global Advocacy: Represent Ericsson within the scientific community and at major international fora, shaping the global discourse on future technologies., • A proven ability to translate macro‑industry trends and customer insights into a robust research agenda., • Deep mastery of the interplay between innovation complexity and evolving business models., • Extensive expertise across the full stack: Radio, AI, Network Architecture, Security, and Hardware/Software co‑design., • A specific focus on distributed, real‑time AI, including AI‑native networks, compute paradigms, and the integration of AI into the very fabric of research methodology., • Significant experience leading large‑scale, global R&D organizations with a track record of successfully managing leaders of leaders., • A sophisticated understanding of standardization strategies and open source dynamics as levers for market influence., • An established global network spanning academia (top‑tier professors/universities) and industry (C‑suite technology executives)., • Exceptional communication skills, with the presence and gravitas to distill complex technical concepts for diverse, global stakeholders., • Academic Background: PhD or MSc in a relevant field; a distinguished career in senior line management within a global context., • Location: Stockholm, Sweden (Global HQ)., • Reporting Line: Member of the Group Function Technology Leadership Team, reporting to the CTO and Head of Group Function Technology. Contact: Please direct all questions to Martin Eriksson, Executive Recruiter – martin.b.eriksson@ericsson.com Ericsson is proud to be an Equal Opportunity Employer. #J-18808-Ljbffr

Business Development Executive - IT Managed Services. We're recruiting on behalf of an established and growing Managed Service Provider that's looking to strengthen its sales team with a driven Business Development Executive. This is an ideal opportunity for someone with experience selling IT soluti

Business Development Executive. This is an exciting opportunity to join a fast-growing information services business that delivers data, insights, and strategic intelligence to organisations across a wide range of global industries. The business supports companies, government bodies, and industry pr

Business Development Executive - IT Managed Services Leicester (4 days office / 1 day home working) £30,000 - £35,000 basic + Uncapped Commission Are you an ambitious IT sales professional looking for an opportunity where you can genuinely influence growth and significantly increase y

As BPX continues to grow, we are looking to strengthen our team and recruit a Business Development Executive to support the ambitious plans at our Leicester branch (LE7 7NL). We are looking for someone with strong sales experience who possesses the skills needed to identify new business opportunitie

As BPX continues to grow, we are looking to strengthen our team and recruit a Business Development Executive to support the ambitious plans at our Leicester branch (LE7 7NL). We are looking for someone with strong sales experience who possesses the skills needed to identify new business opportunitie

The Role You will play a key role in delivering BD and marketing activity across the office, including: • Managing and attending internal and external events, webinars and networking opportunities • Supporting Partners and Fee Earners with individual and team BD plans • Preparing te

They are now seeking an experienced Business Development Professional to join their team. Our client is a long established and an award-winning law firm providing specialist legal services for multinational organisations, entrepreneurial businesses and individuals.

Job Title: Business Development Executive. You will be required to present the site visit findings to the Loan Sales Manager along with your business decision as to whether we should approve the lending decision. You will be required to build a business relationship with the director(s) you meet dur

This is a fantastic opportunity for an ambitious Business Development Manager/Account Executive who enjoys generating new business, building long-term client relationships and wants to play a pivotal role in the growth of an exciting technology company. Business Development Manager/Account Executive

Business Development Executive Manchester office with UK wide travel £35,000 + Uncapped commission - Please get in touch for more details Pension, Life Assurance, Sales Bonus, Pool Car, Holidays Overview I am working with a specialist manufacturer with a global customer base. The busin

As a Business Development Executive, youll manage the full lifecycle of new business opportunities, from lead generation and research through to proposal development and contract completion. Were looking for a Business Development Executive to help drive the expansion of our Short-Term Management (S

A leading law firm is seeking a Business Development & Marketing Executive to join its Leicester. This role will support Partners and Fee Earners with business development activity, marketing initiatives and client engagement opportunities, helping to grow relationships and generate new business. Co

A proven track record in field-based B2B sales, trading, or business development. Join a family owned trading business that sits outside the global conglomerates. You'll represent a business that places strong emphasis on supply chain traceability and security of supply, backed by robust internal su

Job Title: Business Development Executive Location: Northern England & Scotland (M62 Corridor, North East, North West, and Central Belt & Scotland) Salary: £40,000 OTE £50,000 - £55,000 Consortium Professional Recruitment are pleased to be working with our client to recruit a Business Development

As part of our continued growth, we are seeking a Business Development Executive to join our London office and play a key role in driving revenue, expanding client relationships, and contributing to the success of UCEA-hosted investor events. Friday brunch, collaborative and international working en

The role offers a competitive salary with OTE, bonuses, and professional development opportunities.

Seniority level Mid‑Senior level Employment type Full‑time Job function Sales, Business Development, and Consulting Professional Training and Coaching, Construction, and Technical and Vocational Training #J-18808-Ljbffr. We are looking for a results-driven Business Development Manager to

Qualifications -Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business AnalyticsCertifications -Required Skills -Business Development, Client Relations, Data Analytics, Negotiation, Sales, Strategic PlanningLanguageEnglish (Required)La

Due to growth, our client is looking to recruit a Business Development Executive to join its friendly and hardworking team.

Are you a talented writer looking to build a career in professional services marketing? We're recruiting a Marketing & Business Development Executive on behalf of a well-established and ambitious business law firm in West Sussex, known for its practical, commercial approach and its genuine investmen

Seeking an experienced Business Development Executive for a national training provider in Daventry to engage with the community and employers.

Extra Recruitment are recruiting for Business Development ExecutiveBased in Hixon. Details of aBusiness Development Executive. Roles of aBusiness Development Executive.

An established commercial finance brokerage is looking for a driven Business Development Executive/ Commercial Finance Broker to join a high-performing team. Business Development Executive. Hungry for commission? Enjoy speaking to business owners? Want a role where effort genuinely turns into earnin

Business Development Executive role. We're seeking a motivated junior Business Developer to join an innovation insights consultancy. In this role, you'll play a key part in generating new business opportunities.

Do you have an entrepreneurial mindset? Perhaps you ran a small online business while studying, worked multiple part-time jobs or sold products door-to-door. We are a true meritocracy, and you'll have the opportunity to grow alongside the business.

Commercial Insurance Business Development Executive £30,000 £35,000 Warwick. An established independent insurance organisation is looking to recruit a Commercial Insurance Business Development Executive to support the growth of its commercial client portfolio. This position focuses on developing n

Seeking a Business Development Executive to identify leads, prepare communications, and secure meetings with senior decision-makers.

Job Title: Business Development Executive Digital Marketing Agency\ N. N Sell Solutions That Transform Businesses.

Identifies opportunities and sells electrical solutions, managing customer relationships and meeting sales targets.

Drive sales, build client relationships, and identify business opportunities within the seafood industry in London.

Seeking an ambitious individual with B2B customer-facing experience to manage existing customer relationships and drive new sales.The role involves promoting company services and reporting on sales activities, with significant future progression opportunities.

The Business Development Executive will drive sales growth, manage accounts, and enhance market presence within the construction sector.

Seeking a motivated Internal Business Development Executive for an office-based role in Chichester.

We are looking for a driven and commercially focused Business Development Executive to help grow the adoption of our innovative digital healthcare solutions.

Seeking a driven Business Development Executive to drive sales, manage B2B customers, and grow revenue streams through telesales and account management for an engineering components supplier in Tyne & Wear.

Seeking a Commercial Insurance Business Development Executive to grow a commercial client portfolio by developing new business and client relationships.

Are you a commercially driven Business Development professional with a passion for winning new business and building strong client relationships? Join Compass Group and play a key role in driving growth, expanding market share, and delivering high-impact commercial solutions. Reporting to - Business

Are you a commercially driven Business Development professional with a passion for winning new business and building strong client relationships? Join Compass Group and play a key role in driving growth, expanding market share, and delivering high-impact commercial solutions. Proven success in busin