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Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? • A great starting salary of £26,116.00 (£13.35 per hour), plus incentives and bonuses., • Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year., • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us., • Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly., • Family Leave – Equalised maternity, paternity, and adoption leave, giving all parents 18 weeks full pay and 8 weeks half pay in the first year, however they choose to grow their family., • Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want., • Volunteering days, so you can give back to your local community., • Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Head of AI Enabled Strategy & Operating Model (Sales and Service) Cookies on BT.comWe use cookies to do things like remember what you've added to your shopping basket, offer live chat support and show you content we think you'll be interested in. If you're happy with the use of cookies by BT and selected partners, click OK.View profileEmployee Login Life at EE Culture club Careers at EE Search roles* BT GroupJob DescriptionHead of AI Enabled Strategy & Operating Model (Sales and Service)Req ID: 60700Posting Start Date: 17/07/2026Posting End Date: 28/07/2026Job Function: Data & AIDivision: ConsumerJob Location: GBR Belfast - Riverside Tower, GBR Bristol - Assembly, GBR Cardiff 3 Capital Quarter, GBR Darlington - Global House, GBR Doncaster - BT Call Centre, GBR Dundee Greenmarket, GBR Exbridge House, GBR Glasgow - Alexndr Bain Hse, GBR Ipswich - Orion Building, GBR Lancaster ATE, GBR Leeds - 1 Sovereign Street, GBR Lincoln - 4 Ruston Road, GBR Newcastle - Gosfrth Pk Way, GBR Plymouth - Langage Campus, GBR Sheffield Endeavour, GBR Swansea -Terrapin Buildg, GBR Truro TE/RSC, GBR-Birmingham-Three Snowhill, GBR-London-BTHQ One Braham, GBR-Manchester-New Bailey, GBR-Merthyr Tydfil-EE Contact, GBR-Newcastle - Tyneside, GBR-Warrington-Stanford HouseAdvertised Salary: Competitive + BenefitsJob Req ID: 60700Posting Date: 17th July 2026Function: Data & AILocation: UK WideSalary: Competitive + Benefits## About the roleThis role owns the definition, implementation and continuous evolution of the future AI-enabled Sales & Service operating model for Consumer, translating strategic priorities across cost, growth and customer experience into a deliverable operating model, investment plan and measurable business outcomes.It combines enterprise-level strategy with hands-on delivery accountability, with a clear focus on how AI, data, automation and agent-based capabilities reshape customer engagement, service delivery, workforce models and commercial performance.The role is accountable for designing and implementing AI-enabled, AI-native and agent-based operating models that define how human colleagues, AI assistants and autonomous agents work together across customer journeys, channels and service environments.A key accountability is to determine, govern and deliver how AI capability is embedded across Sales & Service, ensuring: Reuse of capability across journeys and channels Alignment between strategy, transformation and delivery Ownership of delivery outcomes, adoption and benefit realisation Retention of control of core intelligence within BT, rather than embedding it within vendor platformsThe role acts as the accountable centre of the transformation, setting clear direction and driving delivery across Sales & Service so activity aligns to a coherent, scalable and AI-native operating model.## What you’ll be doing Own the strategic direction for Sales & Service, defining how the business delivers customer value, commercial growth and operational efficiency through an AI-enabled operating model. Design and implement the target AI-native operating model, ensuring customer demand is effectively managed across journeys, channels, service environments and agent-based capabilities. Define how human colleagues, AI assistants and autonomous agents work together to deliver seamless customer experiences, improved decision-making and measurable business outcomes. Lead end-to-end delivery of AI-led operating model transformation, converting strategic priorities into implemented business change, adoption and sustained operational outcomes. Translate strategic priorities into a clear transformation roadmap and delivery plan, aligning initiatives across customer experience, operations, commercial, product and technology teams. Establish value frameworks and success measures that connect business strategy, investment decisions, delivery milestones, adoption and benefit realisation. Define the principles, standards and governance that guide how AI-enabled capabilities are developed, scaled, reused and embedded across the organisation. Drive consistency and reuse across customer journeys, business domains and AI-enabled solutions to maximise efficiency, scalability and long-term value. Lead the evolution of workforce and capability strategies, ensuring organisational structures, roles and skills align to future AI-enabled business needs. Lead cross-functional teams across business, transformation, product and technology functions to implement the future Sales & Service operating model. Own operating model decisions, transformation priorities and delivery outcomes, balancing customer value, commercial impact, risk and long-term business performance. Establish frameworks and ways of working that enable consistent decision-making, effective governance and successful transformation delivery at scale.* Ensure all activity across Sales & Service supports a clear strategic vision and contributes to the delivery of a customer-centric, AI-native and future-ready organisation.Leadership Responsibility:* Act as the accountable senior leader for the future Sales & Service operating model, owning strategic direction, delivery execution, benefit realisation and long-term operating model performance while engaging stakeholders at Director and Executive level.## Essential Skills / Experience* Strategic Business Transformation & Delivery: Proven ability to define and deliver customer, sales or service strategies that drive measurable business outcomes within large, complex organisations, with clear accountability for execution and impact.* AI-Native Operating Model Design & Delivery: Proven experience designing and implementing AI-enabled, AI-native or agent-based operating models within large-scale customer, sales or service environments.* AI-Led Transformation Implementation:Hands-on experience delivering AI-led transformation and operating model change from strategy through implementation, adoption and benefit realisation.* Customer Journey & Commercial Expertise:Strong understanding of customer journeys, demand, cost-to-serve, conversion, retention and customer value, with the ability to turn insights into strategic and operational action.* Business Architecture, Service Design & Value Realisation:Expertise in business architecture and service design, creating scalable solutions, value frameworks and delivery measures that link strategic priorities to financial and operational outcomes.* AI-Enabled Business Strategy & Agent-Based Models: Ability to apply AI, data, automation and agent-based capabilities to business challenges, understanding their impact on customer interactions, decision-making, operating models and organisational design.* Senior Stakeholder Leadership & Accountability## Desirable Skills / Experience* AI & Digital Transformation Leadership: Experience delivering AI, digital or data-led transformation programmes, combining strategic thinking with practical operating model implementation to drive business outcomes.* Agentic Operating Model Design: Understanding of AI-enabled, AI-native and emerging agent-based operating models, with the ability to define how people, processes, technology, AI assistants and autonomous agents work together to create value.* Workforce & Organisational Transformation:Experience developing workforce, organisation and capability strategies that support AI-enabled change and future business requirements.* Customer Service & Operations Expertise:Proven experience operating within large-scale, customer-facing service environments, balancing customer experience, operational performance and commercial objectives.* Strategic Investment & Portfolio Governance: Ability to shape investment decisions, portfolio governance and prioritisation frameworks that align resources to strategic goals, delivery priorities and measurable outcomes.* Enterprise Change & Systems Thinking:Strong ability to connect strategy, operations and technology, ensuring transformation initiatives deliver scalable, sustainable and organisation-wide impact.## Our PackageTailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Company car scheme (or cash alternative) 15% on target annual bonus Private healthcare for you and your family Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme – 5% from you and 10% from us* Holiday purchase schemeYou can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.EE is the UK’s largest mobile network and a core brand within BT Group’s Consumer unit. Many of our roles are employed by EE but work across a growing, multi‐brand Consumer environment – supporting customers across our family of brands, BT, EE and Plusnet.You’ll benefit from EE’s strong people proposition, development opportunities and culture, while helping shape the future of consumer connectivity at scale. #J-18808-Ljbffr

Gas Engineer - Boiler ManufacturerBelfast areaReside BT 1-39, 60-67 postcode area£45,617 + Bonus circa £5-7kGas Engineer with solid Boiler fault-finding experience?Do you currently live in the BT postcode area?Do you want to work for a leading Boiler & Heat Pump Manufacturer?The Job:Home based, undertaking Boiler fault-finding, breakdown & servicing within the area.You will be a self-motivated Gas Engineer, organised with good customer facing skills and boiler fault-finding ability.You may have worked with, or wanted to work for Baxi, Ideal, Viessman, Worcester Bosch, Vaillant, Intergas, British Gas, etcProduct training will be provided to those who possess;Previous Boiler Fault-finding or Breakdown experienceExcellent customer facing/communication skillsACS Core & Boilers certification (CCN1 and CEN1)Full UK Driving Licence - requiredLive in the postcode requiredHours:Monday to FridaySaturday 1 in 4 on rota basisNO Sundays - NO Shifts - NO Standby - NO CalloutRemuneration:PAYE directly employed with the Heating Manufacturer.£45,617 starting basic salary£5-7k pa Bonus scheme paid monthlyOvertimeVan - Fully expensed, restocked every night & private use33 days holiday (25+Banks)Uniform, laptop, uniform, pension + ALL toolsHealthcare/Sick Pay/Life AssuranceManufacturer trainingIf you are a Gas Boiler Engineer, live in the listed postcode area & InterestedThen please apply to Jo at startmonday - we will contact you to complete an application form.We apologise, but cannot process candidates not residing within the listed postcode areas.TPBN1_UKTJ

Job Profile for Domestic Gas Engineer - JAL47088 Position: Domestic Gas Engineer Location: Mobile - BT postcode Salary: £45,617 per annum We currently have an opportunity available to join our client, one of the world's leading manufacturers of traditional gas and renewable heating systems, with a great salary and benefits package on offer, along with significant opportunities to train on and become a specialist on their systems. Domestic Gas Engineer Job Overview Completing regular servicing, fault-finding, and repairs on combi and system boilers Working on related equipment including cylinders, smart controls, pumps, etc Completing roughly 4 - 6 jobs per day, depending on location Travelling to customer sites across the BT postcode area Domestic Gas Engineer Job Requirements ACS Domestic Gas certificates essential - ideally with 6 months left until expiry 5+ year's experience completing servicing and repairs on domestic boiler systems Full UK driving licence Based in a BT postcode area, ideally within a commutable distance of Belfast Experienced in or happy to learn about commercial boilers and/or heat pump systems Domestic Gas Engineer Salary & Benefits Basic salary £45,617 per annum Company vehicle provided with personal use available for you and your direct family 33 days holiday (including bank holidays) Subsidised healthcare scheme Working hours: 8am - 4:30pm, with your working da...

BT Group is seeking a Head of AI Enabled Strategy & Operating Model (Sales & Service) to lead the design and implementation of a future AI-native operating model for Consumer sales and service. You will drive adoption, governance and measurable benefits across journeys, channels and workforce models, guiding a broad transformation agenda. The role combines enterprise strategy with delivery accountability, shaping investment plans, technology alignment and cross-functional delivery across BT’s #J-18808-Ljbffr

BT Group is seeking two Senior Lawyers to support complex UK commercial and legal matters across Defence, Major Government, Local Council and Health sectors. The role involves working with cross‑functional teams to deliver high‑quality legal advice and contract support for BT Business. You will handle high‑value transactions, negotiate complex agreements, and advise on regulatory and competition issues, with a focus on delivering strategic objectives within a fast-paced environment. #J-18808-Ljbffr

Closing Date: 17th July Locations - Belfast, Bristol or London at least 3 days a week onsite. We run the fixed and mobile networks that cover 99% of the UK's non-residential premises, underpin critical national infrastructure and public services and enable trade. We support more than three million end-users through our UK wholesale operations. Our customers range from big household names, government departments and public service organisations right through to small businesses and new startups. BT is looking to hire 2 Senior Lawyers for roles that will focus across areas such as Defence, Major Government, Local Council and Health Sector. This is an exciting opportunity to join the BT Business legal team as a senior lawyer. We are a supportive, dynamic team and work closely with our business stakeholders, providing first‑class legal advice. In this role you will be responsible for working with cross‑functional teams across BT to deliver high quality legal support and advice on complex commercial and legal matters to help BT Business achieve its strategic goals. The Legal team that supports Business is responsible for supporting all of UK Business including Wholesale, Corporate & Public Sector, Small & Medium Business, and Products. The role holder may be asked to support any of the aforementioned teams, as required. • Lead legal support on high‑value, complex UK S&C transactions, shaping bid strategy and engaging directly with customers, subcontractors, and legal counterparts, • Partner with bid, technical, and procurement teams to define contractual and commercial approaches, including RFPs and flow‑down terms, • Draft, negotiate, and conclude complex contracts across customer, supplier, and partnership agreements, ensuring commercial and legal robustness, • Manage in‑life contractual issues, disputes, and change controls, including adapting to regulatory and legislative changes, • Navigate complex supply chains, negotiating operating agreements and ensuring alignment across multiple subcontractors, • Provide expert guidance on regulatory, governance, and compliance matters, ensuring adherence to BT policies, competition law, and industry regulations, • Deliver clear legal briefings and risk escalation, influencing senior stakeholders and supporting informed decision‑making, • Build strong cross‑functional relationships, support legal delivery through external partners, and contribute to team strategy and capability development, • Security clearance: You will need to be eligible to obtain DV clearance before starting this role. You will need to have UK citizenship and have lived continuously in the UK for 10+ years to be eligible., • PQE: Must be a qualified lawyer (or have relevant legal experience) of at least 8 years., • Experience with Single Source Contract Regulation, Qualifying Defence Contracts, Sub‑contracts and associated requirements., • Proven experience of working in a fast‑paced legal environment and strong record of working on all manner of commercial contracts, especially in the Telecoms and Technology sectors. Experience of providing commercial legal advice across a variety of disciplines (where relevant with specialist inputs) including contract law, data privacy, competition law, advertising regulation, financial services regulation., • Public sector experience: Proven track record of dealing with public sector contracts (including prime agreement and related subcontracts) with a demonstrable understanding of the public procurement legislation and policies., • Risk management: an expert understanding of the approach taken to balancing contractual risk with the overall reward on offer from a customer contract and a clear understanding of the link between commercial drivers of a transaction and the contractual terms., • Strong relationship and stakeholder skills: track record of developing positive relationships internally and externally. The ability to influence and inspire the confidence of senior stakeholders., • Regulatory knowledge of legislation and regulations impacting micro and small business customers required – including Ofcom regulations, advertising regulations, financial services regulations and data protection legislation., • Communication & Analytical skills: must possess strong communication and analytical skills in building the case for change, and possess the ability to communicate complex matters to the business and manage senior stakeholders., • Business acumen: knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy., • Pragmatic: the role holder must be pragmatic and solutions driven., • Additional responsibilities: history of pro‑actively taking on additional responsibilities, such as project team involvement/leadership., • Proven track record working with limited oversight or supervision. Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: • Company car scheme (or cash alternative), • 15% on target annual bonus, • Private healthcare for you and your family, • Access to an online private GP 24/7 for you and your immediate family, • Market-leading paid carers leave with up to 2 weeks off, • Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay, • Discounted EE and BT products, including mobile and broadband, • Market-leading pension scheme - 5% from you and 10% from us, • Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready. #J-18808-Ljbffr

BT Group seeks a Senior Commercial Lawyer to support public sector engagements across defence, major government, local councils and health sectors.

In this role,youllbe the voice of BT for our small and medium business customers buildinggenuine connections and providing solutions that make a real difference to their success.

About the role You will design and deliver mission‑critical contact centre solutions for BT’s blue light and public sector customers, where performance, resilience and speed directly impact public safety outcomes.You will work closely with emergency service organisations to translate operational

BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%. Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are the Protectors. You will need to be eligible to obtain DV Security Clearance befor

Huge Discounts: Save on EE & BT products, including mobile and broadband.

BT Group is seeking a Principal Solution Architect to lead CDN and Edge Compute strategy across BT, EE and Plusnet, delivering cross-domain designs for content delivery and TV distribution.

Earn £14 - £19 per hour.Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion parcels a year through a network of more than 30,000 couriers.We’re recruiting self-employed delivery drivers in your area now.We have opportunitie

Earn £14 - £19 per hour.Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion parcels a year through a network of more than 30,000 couriers.We’re recruiting self-employed delivery drivers in your area now.We have opportunitie

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Job DescriptionJob Title: Solution Architect PrincipalReq ID: 57798Job Function: Architecture Solution and DesignPosting Star

This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

A leading building services contractor specialising in large-scale prefabricated and energy-focused M&E solutions across the UK & Ireland is seeking an experienced Electrical Project Manager to join their team in Mallusk.This role is suited to someone who has hands-on experience managing electrical

McLaughlin & Harvey is a privately owned company with over 170 years of experience, specialising in civil engineering and construction.We offer design and construction services across a range of disciplines including port and harbour developments, river and coastal engineering, road and rail infrast

Build a work package that works for you!.EVRi delivery over 1 billion parcels a year all over the Country through our flexible courier network.Were recruiting in your area now so secure your own opportunity today.Join Evri as a self-employed delivery driver and you can design your work package.You c

Project Manager Marine Construction.Antrim (with occasional travel to GB, as well as internationally and potential for hybrid working).Operating on a global scale, we provide full turnkey and service works for the marine industry.With sites in Belfast and Southampton, we carry out interior outfitti

Project And Quality Site Manager.A specialist manufacturing and installation contractor is hiring a Project & Quality Site Manager to lead engineering teams across commercial and industrial projects.The role focuses on safe, efficient, high-quality installations, including industrial doors, roller s

CSCS Cleaner Required - National Grid, Radlett (WD25 8DT) We are currently looking for an experienced CSCS Cleaner to join a busy construction project at National Grid, Radlett (WD25 8DT).Job Details: ?? Location: National Grid, Radlett, WD25 8DT ?? Rate: £16.Overtime and Saturday work available ??

A leading specialist controls contractor is seeking a BMS Project Manager to join its growing team.Delivering projects across a range of commercial, healthcare, education, industrial and public sector environments, the company has built a strong reputation for delivering high-quality Building Manage

ELECTRICAL PROJECT MANAGER - LISBURN - ELECTRICAL SAFETY SYSTEMS - UP TO £50,000 + BONUS & COMPANY CAR.We're looking for an experienced Project Manager to oversee multiple projects from planning through to deliver.

At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy.Thats why were on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count.As part of the DFS group, we deliver for our group brands - D

The Recruitment Crowd are currently recruiting on behalf of our well known and industry-leading client based in the Belfast area.We are looking for multiple HGV Drivers to join the team.HGV Class 1 Nights - 23:00pm starts.HGV Class 1 Days - 06:00 am Starts.

Position: Electrical Project Manager Location: Bishops Stortford, Hertfordshire Salary: £50,000 - £65,000 (DOE) We currently have an opportunity to join a long-standing specialist within the electrical projects sector, who have been completing CAT A & CAT B office fit outs across London for over 4

The Recruitment Crowd are currently recruiting on behalf of our well known and industry-leading client based in the Belfast area.We are looking for multiple HGV Drivers to join the team.HGV Class 2 Nights - 23:00pm starts.HGV Class 2 Days - 06:00 am Starts.

About The Sofa Delivery Company.At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy.Thats why were on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count.As part of the DFS group, we

The Construction Project Manager plays a pivotal role in delivering major site-based construction initiatives.This individual brings strong client-side project management expertise, thrives in fast-paced environments, and excels at leading projects from initial concept through to successful handover

Project Manager - Construction.High Profile Recladding Project.Permanent: Up to £80,000 + Package.We are currently searching for a Project Manager who has an expertise in Cladding or Recladding projects.The role is working with a specialist cladding contractor who boasts over 30 years delivering pr

At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia.Our clients include high-growth startups, digital agencies, and innovative tech companies across SaaS, MarTech, FinTech, and EdTech.We’re looking for a highly drive

At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia.Our clients include fast-growing startups and established businesses in SaaS, MarTech, FinTech, and EdTech.Unlike traditional outsourcing, you'll be placed directly w

Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion parcels a year through a network of more than 30,000 couriers.We’re recruiting self-employed delivery drivers in your area now.We have opportunities ranging from a few agreed days each we

At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia.Our clients include fast-growing startups and established companies in SaaS, MarTech, FinTech, and EdTech.Unlike traditional outsourcing, you'll be placed directly wi

Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion parcels a year through a network of more than 30,000 couriers.We’re recruiting self-employed delivery drivers in your area now.We have opportunities ranging from a few agreed days each we

Seeking a competent HGV Class 2 driver for a full-time role with a leading logistics provider.Responsibilities include safe loading, delivery, customer service, and vehicle maintenance.Competitive pay and benefits offered.

Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion parcels a year through a network of more than 30,000 couriers.We’re recruiting self-employed delivery drivers in your area now.We have opportunities ranging from a few agreed days each we

HGV Class 1 Driver needed for a leading company in the HGV industry, operating from Sittingbourne.Competitive hourly rates offered.