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Duties and Responsibilities: · Oversee daily operations of the takeaway and delivery service, including staffing, scheduling and inventory management. • Ensure customer satisfaction by providing excellent service and addressing customer complaints., • Develop and implement policies and procedures to ensure compliance with food safety regulations. · Conduct performance evaluations and provide ongoing training and development for team members. · Handle customer inquiries, complaints, and feedback professionally and promptly. • · Develop and implement marketing strategies to promote the takeaway and delivery service. · Ensure that all food products meet the franchise’s quality standards and specifications. · Manage online ordering platforms and ensure they are functioning correctly. · Manage financial aspects of the takeaway and delivery service, including budgeting, sales, expenses, and profitability, forecasting and reporting. · Maintain clear communication with franchise owners and corporate management. • Motivate and lead a team of staff to achieve sales and profit goals., • Ensure timely delivery of orders and monitor driver performance., • Monitor and maintain inventory of food, beverages and supplies., • Build relationships with local businesses and organisations to promote the franchise. Skills and Experience: · Relevant experience in a similar role · Proven ability to lead and manage a team · Familiarity with online ordering platforms and delivery management systems · Strong understanding of food safety regulations · Knowledge of health and safety regulations applicable to food service · Experience with inventory management and financial reporting · Strong communication and customer service skills · Experience managing delivery drivers