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Join Superdrug Head Office- Make a Real Difference Every Day! \n Location: East Croydon \n Hours:37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. \n Salary:Competitive \n Why Superdrug? \n Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.Were a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.Our success comes from our people they make the difference. Were all about personality, we have fun, and we work hard to deliver That Superdrug feeling.Here's the exciting bit… A day includes: \n In this role you are supporting and co-creating the delivery and execution of CRM activity across the member base of 9 million customers. You will be delivering highly creative, personalised and relevant communications that Superdrug members know and love. All campaigns will drive online & offline customer behaviour alongside the CRM KPIs. Sees every interaction with the customer as an opportunity to delight them and comfortable using different platforms to communicate with them. Understands customer needs and empowers others to remove any barriers to deliver great service. Uses positive language and behaviours in all interactions with customers and colleagues, building trust and rapport. Always prioritises actions which delight the customer/colleague. Suggests and supports new ideas and ways of working which are designed to improve service. \n Key Responsibilities: \n\n • You will be responsible for the implementation of CRM campaigns to develop and grow the Superdrug Health & Beautycard loyalty scheme.\n, • Co-create the CRM & Loyalty activity plan, ensuring all campaigns are customer first and strive to increase the core CRM KPIs Sales Participation, Acquisition and Active Member Rate.\n, • Lead and champion all things creative, constantly searching for and discovering the latest industry trends, creating highly engaging and revenue-driving campaigns, ensuring theyre further driving the channels engagement metrics and objectives.\n, • Work with key stakeholders to build strong, automated, lifecycle and cross-channel campaigns, delivering the right message at the right time. This includes reporting back on KPIs and recommending on optimisation.\n, • Lead on creating and delivering highly personalised and sophisticated, industry-leading multi-channel campaigns.\n, • Work closely with the Email Design Team to constantly be improving the effectiveness of digital communications.\n, • Work with key stakeholders across Commercial, eCommerce, Marketing and Supplier teams to bring campaigns to life cross channel, including email, push, SMS and social where appropriate driving sales and customer engagement.\n, • Take a data-driven approach to CRM, using insight to influence and enhance storytelling and retention. Ensure CRM activity is personalised utilising the appropriate data segmentation to guide CRM targeting and content variation.\n, • Ensure all campaigns are performing against key performance and engagement metrics.\n, • Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our O+O platform.\n, • Confidently communicates, challenges and gives feedback to others.\n, • Encourages teamwork & collaboration between their own team and others.\n, • Recognises the strengths & contribution of various teams, builds on networks to understand priorities of others and how to add value.\n, • Seeks feedback and listens to it, takes responsibility to find positive outcomes and solutions.\n, • Generating ideas and feeling that they can be shared both within their immediate team and also outside of the team.\n\n Person Specification: \n\n • 2-4 years experience in a similar CRM role within retail, (Health & Beauty preferable but not essential).\n, • Must be commercially driven, customer-centric with solid understanding of customer lifecycles.\n, • Attention to detail.\n, • A creative mindset is a must.\n, • Social, can-do attitude.\n, • A natural flare for copywriting.\n, • Proven track record in end to end campaign management and analysis is essential.\n, • Evidence of using insight and data to drive improvements and ongoing test and learn across all elements of CRM delivering strong ROI figures.\n, • Is confident using data to make tactical decisions.\n, • Is knowledgeable about your specialism and has an awareness of their wider market and to support with the current trends in their business area.\n, • Actively looks for new ways of working through Ai that would benefit the business and move things forward.\n, • Actively developing your ability to use AI effectively and think critically about outputs.\n, • Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion.\n\n Here's what's in it for you: \n\n • 33 days holiday rising to 38 days with length of service. (inclusive of bank holidays)\n, • 2 staff discount codes for yourself and a family member or friend.\n, • 30% discount on Superdrug Own Brand Products both in store and online.\n, • Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.\n, • Company pension matching and bonus.\n, • We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it.\n, • Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.\n, • We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!\n, • Unrivalled Learning and Development programmes.\n, • Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support.\n, • Come and be part of something special!\n For information on how we manage and store your data pleas

Join Superdrug Head Office- Make a Real Difference Every Day! \n Location:Hours:37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. Salary:Competitive \n Why Superdrug? \n Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.Were a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.Our success comes from our people they make the difference. Were all about personality, we have fun, and we work hard to deliver That Superdrug feeling.Here's the exciting bit… A day includes: \n Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.Were a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.Our success comes from our people they make the difference. Were all about personality, we have fun, and we work hard to deliver That Superdrug feeling. \n Role Purpose \n The Cosmetics Helpdesk Operations Coordinator is responsible for supporting the effective day-to-day operation of the Cosmetics function by managing inbound queries, coordinating cross-functional communication, and ensuring timely resolution of issues impacting stores, suppliers, and internal teams. The role acts as a central hub for operational support, enabling smooth execution of trading plans and maintaining high service standards.Key Responsibilities \n Helpdesk & Query Management \n Act as the first point of contact for all Cosmetics-related queries from stores, suppliers, and internal departmentsManage and prioritise incoming requests via shared inboxes and internal systems, ensuring timely and accurate responsesTrack, log, and escalate issues where required, ensuring clear ownership and resolutionIdentify recurring issues and work with stakeholders to implement long-term solutionsSees every interaction with the customer as an opportunity to delight them andcomfortable using different platforms to communicate with themUnderstands customer needs and empowers others to remove any barriers to deliver great serviceUses positive language and behaviours in all interactions with customers and colleagues, building trust and rapportAlways prioritises actions which delight the customer/colleagueSuggests and supports new ideas and ways of working which are designed to improve serviceBe the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our Online and Offline platform Operational CoordinationSupport the execution of trading plans, product launches, promotions, and seasonal activity by coordinating operational requirementsLiaise with supply chain, merchandising, marketing, and store operations teams to resolve issues and ensure alignmentMonitor tester availability, delivery issues, and store feedback, taking action to minimise disruptionStakeholder CommunicationFacilitate clear and consistent communication between Cosmetics Trading and wider business functionsPrepare updates, summaries, and briefs for internal meetings and stakeholdersBuild strong working relationships with suppliers and internal teams to ensure efficient issue resolutionMeeting & Project SupportSupport the organisation and coordination of key meetings (e.g. supplier calls, internal trading meetings)Capture actions, track progress, and follow up on deliverablesAssist with ad-hoc projects, reporting, and analysis to support decision-makingProcess ImprovementContinuously review helpdesk processes and workflows to improve efficiency and service levelsMaintain and update standard operating procedures, FAQs, and guidance documentsSupport implementation of new systems or tools where relevantKey Skills & Experience \n Strong organisational skills with the ability to manage multiple priorities in a fast-paced retail environmentExcellent communication skills, both written and verbalProactive problem solver with strong attention to detailAbility to build relationships and collaborate across multiple teamsExperience in retail, cosmetics, operations, or customer support preferredConfident using Microsoft Office (especially Outlook, Excel, and Teams)Confidently communicates, challenges and gives feedback to othersEncourages teamwork & collaboration between their own team and othersRecognises the strengths & contribution of various teams, builds on networks to understand priorities of others and how to add valueSeeks feedback and listens to it, takes responsibility to find positive outcomes and solutionsGenerating ideas and feeling that they can be shared both within their immediate team and also outside of the teamIs confident using data to make tactical decisionsIs knowledgeable about their specialism and has an awareness of their wider market and to support with the current trends in their business areaIs confident using data to make tactical decisionsIs knowledgeable about their specialism and has an awareness of their wider market and to support with the current trends in their business areaKey CompetenciesCustomer-focused mindset (internal and external stakeholders)Resilience and adaptabilityStrong sense of ownership and accountabilityCollaborative and team-oriented approachContinuous improvement mindsetSuccess MeasuresTimely resolution of helpdesk queriesStakeholder satisfaction and feedbackReduction in recurring operational issuesEfficiency improvements in processes and communicationSupport delivered against trading and operational deadlines \n Here's what's in it for you: \n • 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)

Posted 07 Jul 2026 About the Roles We are looking for three exceptional Senior Product Marketing Managers, each responsible for leading the commercial success of a core product portfolio at Tropic: Skincare; Makeup, Tanning & Sun Care; and Body Care & Wellness. This is a rare opportunity for a highly strategic, commercially savvy and beauty-obsessed marketer to partner closely with the Product Development Manager for their category and act as their senior marketing counterpart, shaping how products are developed, positioned, launched and grown. Within Product Development, each category is led by a dedicated Product Development Manager. This role acts as the marketing counterpart to that person, helping turn product innovation into category growth. You will be responsible for shaping the story, launch strategy, education, advocacy and commercial performance of your category, ensuring every product has a clear role in the portfolio and the strongest possible chance of success in market. You will be involved from early concept through to launch, helping shape what gets made and how it succeeds in market. This is not a traditional campaign execution role. It is a commercially accountable category leadership role. Success in this role will be measured through category sales growth, launch performance, product contribution and margin improvement. For the right person, this is a rare chance to work closely with Founder Susie and Product Development to shape exceptional products from concept to commercial success. Key Responsibilities Category Growth & Commercial Performance • Own the product marketing strategy for your category, with clear accountability for category sales growth, product performance and margin improvement, • Partner closely with the Product Development Manager to refine product strategy, portfolio priorities and growth opportunities, • Identify opportunities across hero products, whitespace, repromoted, pricing, bundling, gifting, cross-sell and portfolio mix, • Support product refinements and portfolio optimisation where needed, • Use performance data, consumer insight and market context to improve decision-making and drive better outcomes Strategic Partnership with Product Development • Work alongside the Product Development Manager from concept through to launch and optimisation, • Bring the consumer, brand and commercial lens into product development from the outset, • Contribute to proposition development, pricing, pack architecture and portfolio logic, • Be actively involved in product testing and development sign‑off to ensure a best‑in‑class standard Product Positioning & Storytelling • Develop compelling, differentiated and conversion‑focused product stories for both new and existing products, • Translate technical product truth into clear, persuasive consumer messaging, • Build narratives that explain who the product is for, why it matters and why Tropic is uniquely placed to win, • Bring a strong understanding of beauty consumer behaviour and category trends into every brief and launch Launch & Go‑To‑Market Leadership • Lead the go‑to‑market strategy for all launches within your category, • Build launch narratives, messaging hierarchies and reasons to believe, • Brief and align cross‑functional teams across Creative, Content, PR, Social, Digital, CRM, Education and Commercial, • Ensure launches are fully supported across all channels, • Partner with PR and influencer teams to drive advocacy, relevance and external buzz, • Own product asset direction, ensuring all visuals maximise desirability and conversion, • Create clear, compelling and highly sellable product education materials, • Equip Ambassadors with the language, confidence and product understanding to sell effectively, • Develop launch toolkits, product guides and comparison materials, • Translate complexity into clear, compelling selling language, • Take responsibility for the full health of the category, not just NPD, • Ensure hero products, core lines and underleveraged products are marketed effectively, • Identify opportunities to refresh, reposition or rationalise products, • Support decisions around discontinuation, renovation and relaunch, • Ensure the portfolio remains clear, competitive and commercially strong What We’re Looking For • Significant experience in product marketing, brand marketing or category marketing within beauty, • Proven track record of launching products that delivered strong commercial results, • Experience influencing product proposition and go‑to‑market strategy, • Strong understanding of the product lifecycle, • Experience working cross‑functionally with key teams, • Strong commercial instinct and understanding of what drives product success Skills & Capabilities • Exceptional product storytelling and messaging ability, • Strong grasp of consumer psychology and what drives purchase, • Commercially sharp, with strong instinct for sales, profitability and category opportunity, • Strong visual taste and creative judgement, • Excellent at briefing and influencing cross‑functional teams, • Highly organised and confident managing multiple priorities in a fast‑paced environment, • Confident operating with senior stakeholders, • Deep category passion and product sensitivity Who You Are You are commercially driven, strategically strong and deeply immersed in beauty. You care about formulas, textures, claims, performance, packaging and positioning, and how they connect to commercial success. You are also: • Beauty‑obsessed and genuinely immersed in your category, • A strong storyteller with a sharp instinct for what will resonate, • Commercially aware and motivated by performance, • Entrepreneurial, proactive and full of ideas, • Hands‑on and comfortable operating at pace, • Confident, collaborative and able to influence, • Ambitious and energised by building things properly This is a role for someone who wants to build winning products and high‑performing categories. What We Offer • Employment Type:This role is offered full‑time, Monday to Friday,9am to 5pm., • Location:Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon., • Hybrid Working:Enjoy a blend of office and remote working with a minimum of 3 days in the office., • Salary:Starting from £55,000 per annum, • Benefits:Hybrid working, up to 33 days’ holiday. Enhanced family leave, Private Medical Insurance, Medicash plan, life insurance, (All available after a qualifying period). EAP through the Wisdom App, generous product allowance and 50% discount for family and friends, access to retailer discounts, Cycle to Work and Electric Car schemes, free breakfast bar, dog‑friendly HQ with a chill zone and pool table, on‑site parking, regular social events, and plenty of well‑being treats throughout the year., • Start Date:Immediate About Tropic Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award‑winning skincare and beauty products that have made us one of the UK’s fastest‑growing beauty businesses. Our brand is certified vegan, cruelty‑free and CarbonNeutral, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in! We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit. Apply now if you’re ready to join a vibrant team who believes beauty knows no bounds! Tropic's Commitment to Equal Opportunities Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity! Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic. #J-18808-Ljbffr

Significant experience in product marketing, brand marketing or category marketing within beauty. We are looking for three exceptional Senior Product Marketing Managers, each responsible for leading the commercial success of a core product portfolio at Tropic: Skincare; Makeup, Tanning & Sun Care; a

We are looking for three exceptional Senior Product Marketing Managers, each responsible for leading the commercial success of a core product portfolio at Tropic: Skincare; Makeup, Tanning & Sun Care; and Body Care & Wellness.This is a rare opportunity for a highly strategic, commercially savvy and

We still sell that iconic body scrub, and it sits alongside an extensive range of award‑winning skincare and beauty products that have made us one of the UK’s fastest‑growing beauty businesses. We’re looking for creative and ambitious people who share our vision and get excited about beauty

Own the marketing and e-commerce P&L, driving revenue, margin and ROI. Proven experience leading marketing and e-commerce within premium or luxury brands. Head of Marketing & Ecommerce (AE880454B).

Significant experience in product marketing, brand marketing or category marketing within beauty. We still sell that iconic body scrub, and it sits alongside an extensive range of award‑winning skincare and beauty products that have made us one of the UK’s fastest‑growing beauty businesses. Th

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Beauty salon seeks experienced Beauty Therapist for facials, brows, nails and waxing.

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