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About Us At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice.We're innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products.Culture matters to us. Celebrated as one of the 'Sunday Times UK's Best Places to Work' companies, our culture as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone.What We Do Tech for good! Our SaaS product Dentally, solves real-world problems across three core areas.Clinical ; AI powered diagnostics and note-taking, giving dentists an extra set of expert eyes on every x ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds.Practice Management - Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging.Patient Experience - A digital-first experience that empowers patients to manage appointments, complete medical forms, and make payments - all from their own device. No more old-school phone calls and paper forms.Our Culture We are problem solvers, not ticket takers, and we champion creative problem-solving. Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user's experience.Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top-tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations-we are creating long-lasting partnerships that drive positive outcomes.Your Impact As a Team Lead in the support team, you will work within the team and alongside our practices. Responsible for your team, reporting to and working closely with the Support Manager, you will play a key role in executing our business and departmental strategies. This role requires the ability to lead and inspire your team to achieve set targets (Call targets, customer outcomes, NPS and retention).What You'll do Lead and develop a high-performing team, motivating and inspiring your team to reach and exceed all set targets and KPIsCoach team members in best practices, fostering a culture of continuous developmentEnsure all team members have clear, up-to-date Individual Development Plans (IDPs), and receive regular performance reviews and meaningful 1:1 conversations to support growth, engagement, and accountabilityMaintain a trusting, collaborative environment, enabling the team to thriveLead the recruitment efforts for your team, identifying and hiring top talentPromote an inclusive and diverse culture, in line with the Henry Schein One valuesWhat You'll Bring With You Experience on a support desk and managing teams through changeAbility to collaborate and coordinate work with multiple departments and stakeholdersAbility to multi-task and stay organised in a dynamic work environment, with excellent attention to detailInnovative and creative, with the ability to develop, deliver and evaluate brilliant ideasCredible, confident and articulate, with excellent communication and presentation skillsUncover needs, and be able to challenge customer assumptions in a constructive and business-like fashionExcellent independent decision making, analysis and problem-solving skillsHighly developed interpersonal and relationship skillsExcellent verbal and written communication skillsSolid experience in coaching, developing and motivating staffDiversity Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We're making a difference every day and you can too.Our Values Everyone at Henry Schein One is encouraged to live and demonstrate our core values:CommunityEach Person is as Important as the NextOpen CommunicationDiversity & InclusionCaringCorporate CitizenshipShared SuccessCareerEthicsRecognise Creativity & Encourage itPeople are our Greatest AssetOur Hiring Process We've made our process as simple as possible whilst also allowing you to meet multiple members of the team, giving us valuable viewpoints on your experience. For most roles, all interviews are via Zoom and we aim to get you through out process in about 2 weeks.We look forward to hearing from you :)TPBN1_UKTJ

Assessing individuals for Personal Independence Payment (PIP), conducting assessments via phone, video, or in-person, and compiling reports.

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