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3 days a week jobs in United Kingdom - Page 3

  • Mobile Maintenance Engineer
    Mobile Maintenance Engineer
    1 month ago
    £36500–£46000 yearly
    Full-time
    London

    Description Why Reeve The best spaces don't stay great by accident. Brands that care about their environments need facilities kept in top condition — fast. That's what we do. Reeve delivers facilities maintenance for brands that care about their spaces, pairing skilled engineers with a world-class tech platform to turn jobs around quickly and keep every site running, compliant and looking its best. We're the long-term maintenance partner our clients rely on, long after the doors open. The Role We're looking for a Maintenance Specialist to deliver repairs and maintenance services across our clients' property portfolios, keeping their buildings running and compliant. You will be: • Reeve's first line of response for maintenance and building issues across client sites: diagnosing faults, carrying out repairs, and escalating to specialist contractors where needed, • Carrying out planned and reactive maintenance, logging jobs and resolution paths through Reeve's platform, • Performing site inspections, identifying issues before they escalate, • Attending sites alongside contractors, ensuring works meet Reeve's standards, • Carrying out general maintenance and repairs including leaks, plumbing, minor electrical works, lock changes and light decorating, • Supporting supplier coordination and operative dispatch across the portfolio About You • Level 2 City & Guilds qualification in electrical installations, plumbing or carpentry, • Solid general maintenance skills — comfortable across trades, • Strong understanding of health and safety, • Good communication and professional client-facing manner — you'll be representing Reeve on client sites, • Well-organised with good attention to detail — you can manage a schedule across multiple sites without dropping tasks, • Comfortable working alone and as part of a team, • Happy to work in a foot mobile position, • Able to reach our warehouse in Islington for 8am Salary • £44,000 – £52,000 depending on experience We'll kit you out • 🤝 Generous stock option scheme (ask us what this means if you're not sure), • 🏖 28 days holiday a year plus Bank Holidays, • 🍼 Parental leave: up to 12 weeks paid parental leave for the primary caregiver, • 💔 Pregnancy loss support leave, • 🕺 Regular socials. We love a good party., • 🤑 Octopus MoneyCoach, • 👶 Workplace Nursery Benefit, • 🚲 Cycle to Work scheme, • 🚉 Season Ticket Loans, • 🧠 WellHub and Dr Care Anywhere to support your mental and physical health and wellbeing Interview Process 1. Video interview with a member of the People Team, 2. In-person interview with Michael O'Dwyer (Maintenance Manager) and Charlotte Vaughan-Reynolds (Head of Operations), 3. Final interview with Simon Warner (COO)

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  • Restaurant Manager - New Opening
    Restaurant Manager - New Opening
    1 month ago
    £30000–£45000 yearly
    Full-time
    London

    About the role We are building a new kind of hospitality space in Hackney. A curated kitchen and bar programme where chefs, bartenders and collaborators take over the space for short residencies, events and experiences. The concept is designed to constantly evolve, with a changing calendar of pop ups, dinners, tastings, private hires and social events. We are looking for a full-time Manager to help bring this space to life day to day. This is not a traditional restaurant management role. We need someone who is equally comfortable running service, managing a bar, coordinating events, hosting guests and helping shape a fast-moving programme. The right person will love hospitality, have strong operational instincts, and be excited by the idea of working in a venue where things are always changing. This role will be central to the identity of the space. Over time, we want guests to come back not only because of the residencies and events we programme, but because of the team, the atmosphere and the experience we create every week. About the space The venue is an intimate, industrial kitchen and bar in Mare Street, with a large open kitchen and counter seating at its heart. It is designed as a platform for rotating chefs, drinks-led experiences and social hospitality. The space is curated and operated by us. While the concepts may change, the guest experience, standards and overall feel of the venue remain consistent. The Manager will play a key role in protecting that consistency while helping the programme feel fresh, exciting and well executed. What you’ll be responsible for Programming and coordination • Manage the operational logistics of each residency, event or takeover from set-up to breakdown, • Coordinate arrivals, check-ins, handovers and transitions between guest chefs or collaborators, • Support the execution of the venue calendar and ensure each event is properly prepared, • Work closely with founders and collaborators to make sure concepts are launch-ready, • Help spot operational risks early and solve problems before they affect service Venue and bar operations • Oversee the day-to-day running of the venue and ensure the space is consistently set up to a high standard, • Develop, manage and continuously improve the drinks offering of the space, • Oversee bar operations, stock ordering, supplier coordination and inventory management, • Lead service during event and residency nights, setting the tone for the floor and ensuring strong execution throughout, • Take ownership of team leadership on shift, creating clear communication, strong standards and a positive service culture, • Help build and shape a small but high-performing team around the space as it grows, • Create a strong team culture centred around hospitality, accountability and adaptability, • Maintain high standards of cleanliness, readiness and compliance across the venue Guest experience and commercial delivery • Manage reservations and set up events in booking systems, • Handle private hire enquiries and support conversion where relevant, • Act as host on the floor, helping create a warm, confident and memorable guest experience, • Ensure consistency in service and atmosphere across very different concepts and residencies, • Support post-event reviews by helping assess performance, guest feedback and operational learnings Sales and cost performance • Take ownership of the venue’s day-to-day commercial performance, • Help drive sales during events through strong floor leadership, upselling and service flow, • Manage labour deployment in line with expected demand and venue targets, • Monitor stock usage, wastage and ordering to maintain tight cost control, • Track performance across sales, labour and gross margin, and flag opportunities for improvement, • Support post-event reviews with a clear view on what performed well commercially and operationally Marketing and content coordination • Coordinate photoshoots and content capture around key events and launches, • Support social media, newsletters and website updates, either directly or in coordination with external support, • Help bring ideas for events, collaborations and guest engagement, • Contribute creatively to how the space is presented and experienced What we’re looking for We are looking for someone with a mix of bar, service and events experience, who is excited by the idea of helping build something new. You likely have: • Experience managing services in a hospitality venue, • Experience managing or running a bar, • Experience coordinating or delivering events, private hires, pop ups or activations, • Confidence leading a team and running a floor, • Strong organisational skills and attention to detail, • Good commercial instincts and an understanding of how service quality drives repeat business, • A calm, solutions-focused approach in a fast-paced environment We think you’ll thrive if you are: • Energised by a constantly evolving environment, • Comfortable switching between planning, service and admin, • A strong host who genuinely enjoys people, • Interested in food, drinks and hospitality culture, • Full of ideas and excited to contribute creatively, • Able to maintain consistency even when the concept changes week to week, • Motivated by building a venue with real personality and community around it Ideal profile This role could suit someone who has worked as: • a Bar Manager looking for broader ownership, • an Events Manager with strong hospitality operations experience, • a Venue Manager from an independent restaurant, wine bar or creative hospitality concept, • an Assistant General Manager ready to step into a more entrepreneurial and varied role Other details • Full-time role based in Mare Street, East London, • Evening and weekend availability required, • Salary dependent on experience, • Opportunity to help shape a new hospitality concept from the ground up, • Target start date: April 28th About us We’re the team behind Crudo and Tiny Wine, two independent hospitality concepts we’ve built in London over the past few years. Crudo opened in 2019 and has grown into a group of restaurants built around modern Latin American food, strong atmosphere and warm, energetic service. Tiny Wine came out of our love for smaller, more intimate drinking spaces, with a big focus on personality, curation and creating a place people genuinely want to spend time in. A big part of what we’ve learnt through both brands is that people come back for more than just the food or drinks. They come back for the feeling of the place, the team behind it, and the sense that something thoughtful is being built. Studio 3 is the next step in that. It gives us the opportunity to create a more flexible space built around a changing programme of chefs, drinks, events and collaborations. A space that can evolve constantly, while still being run with a clear point of view and strong operational standards. We’re excited by the idea of building something that feels social, current and full of life. Somewhere guests want to return to regularly, and somewhere chefs and collaborators are genuinely excited to be part of.

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  • Waiter / Waitress
    Waiter / Waitress
    1 month ago
    £14.5–£16 hourly
    Full-time
    Hadley Wood, Barnet

    5 days per week including weekends 36 hours Location - Hadley Wood EN4 Limes, an incredibly bustling locale serving over 1000 customers per week, is expanding. As a result, we are seeking to add a professional and experienced Waitress/Waiter to our dynamic team in our newest location HADLEY WOOD EN4. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is eager to become part of our team of 10 innovative and hardworking individuals. Responsibilities: 1. Deliver exemplary service while maintaining utmost professionalism., 2. Help prepare and serve drinks both hot and cold to meet customers needs., 3. Maintain a clean and sanitized work station following all health and safety guidelines., 4. Welcome customers, present menus, answer questions, and make recommendations., 5. Accept orders and handle cash and card transactions., 6. Participate in productive team briefings and contribute to a positive work atmosphere., 7. Engage with customers in a friendly manner, ensuring a pleasant and satisfactory café experience. Requirements: 1. Minimum of 1 year experience working in cafes or restaurants., 2. Excellent customer service skills and a friendly demeanor., 3. Ability to work efficiently in a high-pressure, fast-paced environment., 4. Ability to multitask and work well under pressure., 5. Good team player with a positive attitude. Working Hours: This position is also available as a part time role of 4 days per week - shift details will be discussed during the interview process, working weekends is a must. If you are an experienced individual who loves the cafe atmosphere, excels at customer service, and are ready for an exciting challenge, we invite you to join us at Limes. Let's brew success together!

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  • Delivery Driver
    Delivery Driver
    1 month ago
    £35000–£37000 yearly
    Part-time
    Nine Elms, London

    Description Job Advert – Delivery Driver Weekend and Night Work Essential Job title: Van Delivery Driver • Salary: £35,000 – £37,000 per annum, • Terms: Initial 3-month probation with a performance-based pay rise Hours: 45 per week Benefits: 24/7 access to our Employee Assistance Programme - Health Assured 75% discount on food and drink on shift 30% discount off shift ------------------------------------------------------------------------------------------------------------------- The Opportunity: We have an exciting opportunity available for a new Van Driver to join our business! Here at L’ETO Group, we take great pride in our internal development. Most of our leaders have developed into their roles with us. This is a key part of what we are about. Due to business growth, we have an exciting opportunity for you to join our business and help us achieve greatness. Who are L’ETO Group I hear you ask? L’ETO Group is a renowned brand known for delivering exceptional culinary experiences through our chain of cafes and restaurants. We pride ourselves on offering high-quality products and creating memorable experiences for our customers. Our commitment to excellence and innovation has positioned us as a leader in the food and beverage industry. Starting as a bright café in Soho, London, L’ETO has transformed into an all-day dining restaurant with 40 branches in 7 countries including the UK, UAE, Saudi Arabia, Oman, Kuwait, Qatar and Jordan. We have 6 essential focuses to our business that we live and breathe every day: • Unique Product - We believe in our product. It is unique and ideal for our customer base. We pride ourselves in having unique teams too, where everyone is welcome and given opportunity to grow with us, • Open Communication - We believe in being open and honest when we communicate. We avoid politics where possible and are always open to feedback from our teams, • Continuous Learning - Every day is a school day! We believe in continuously learning from each other and from our experiences, • Opportunities to Grow - We are a growing business! This gives our teams a great opportunity to grow their career with us, • Multinational Enthusiastic Team - We hire people from all backgrounds and have a very healthy, diverse mixture of people from many different backgrounds. We truly believe this supports better performance and growth as a business, • Financial Wealth - We perform well as a business and we like to invest our profits into our business growth and our teams. There are ample opportunities to earn bonus and TRONC for all roles Now let’s talk about your role… 1. Ability to work Night shift and Morning shift as per Rota including swapping shifts as needed., 2. Collect goods from a manufacturer or warehouse and Distribute to our Branches., 3. Plan the delivery route in the most efficient way and follow rota., 4. Load the vehicle in a way that ensures that the planned route matches the order of deliveries., 5. Contact recipients of the delivery while en-route to ensure their presence., 6. Update the tracking system regularly so that customers know when their items will be delivered., 7. Record daily, weekly mileage as well as fuel usage., 8. Make deliveries, share any associated invoice with recipients and get customers’ signatures., 9. Update delivery records and return undelivered items., 10. Carrying out multi drop deliveries to our customers in a safe and timely manner., 11. Adhering to all legislative requirements., 12. Can lift and carry heavy and Light boxes. You would be required to load your vehicle., 13. Sweep out crates, tidy up packing area and clean out van after deliveries. A full Job Description will be made available to you during the hiring process. Essential Experience: • Have a good knowledge of London Geography, • Are reliable and committed, • Have a clean driving license, no ban or endorsement It would be even better (but not essential) if: • You’ve worked in a food production environment. Experience in delivering bread and pastries, would be an advantage. Does this look like your next opportunity? Apply now! What have you got to lose?

    Immediate start!
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  • Travelling Butler (UHNW family)
    Travelling Butler (UHNW family)
    1 month ago
    £60000–£65000 yearly
    Full-time
    London

    Job Title: Travelling Butler (UHNW family) only apply if you have experience with private households. Locations: Central London & Europe Hours: Rota / Full time Salary: £65,000 Start: ASAP About the Role An exceptional opportunity has arisen for a polished, experienced, and highly professional Travelling Rota Butler to support a UHNW family across their fully staffed residences in Central London and Europe. This is a fast paced, hands on role requiring a proactive, detail-oriented individual who can deliver consistently high standards. The successful candidate will be discreet, flexible, and confident overseeing multiple properties and managing household teams. It will be a full time rota role with 2 weeks on and 2 weeks off. Potential for live in (London) and accommodation provided in Europe. Key Responsibilities Household & Property Management: • Oversee the smooth day-to-day running of multiple residences., • Maintain and update household manuals, including care of fine art and furniture., • Ensure properties are maintained to impeccable standards at all times. Staff Management: • Manage household staff (train, supervise, mentor and motivate)., • Coordinate housekeeping teams to ensure seamless operations., • Implement structured cleaning schedules, including seasonal deep cleans. Operations & Logistics: • Manage household inventories and ordering of supplies., • Liaise with suppliers, contractors, and service providers., • Prepare residences ahead of the principals arrival, including meticulous packing and unpacking. Personal & Lifestyle Support: • Wardrobe management, including garment care and travel packing., • Manage events, dinners, and guest stays., • Deliver high level food and beverage service, including table setting and service etiquette. Driving: • Drive principals, family members and guests as required. Candidate Requirements • Proven experience as a Butler within UHNW households., • Experience managing multiple residences preferred., • Exceptional attention to detail, organisational, and leadership skills., • Flexible and able to travel extensively (up to 3 months at a time in Europe)., • Willingness to on holidays (time off in lieu provided)., • Right to work in the UK and ability to travel internationally., • Full, clean driving license., • Fluent in English. Additional languages (German, French or Italian) are highly desirable., • Able to pass background checks and provide strong references

    No experience
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  • Private Chef (UHNW Family)
    Private Chef (UHNW Family)
    1 month ago
    £70000–£90000 yearly
    Full-time
    London

    Position: Travelling Private Chef (UHNW Family) Only apply if you have experience with private household. Location: Central London Salary: £90,000 Schedule: 5 days per week with weekend flexibility Start: ASAP A distinguished UHNW family based in Central London is seeking a talented and professional Private Chef with expertise in Italian, Spanish and French cuisine. This is a live-out role in London with 1 to 3 month travel throughout the year. There will be extensive travel to Europe with the family. Key Responsibilities: • Prepare lunch and dinner daily for the family, breakfast only for the family during holidays and upon occasion., • Prepare lunch for the household staff., • Deliver consistently high quality, seasonal, and health conscious meals focused on Italian, Spanish and French culinary traditions. Knowledge in Japanese or Asian cuisine is a huge plus., • Travel with the family, ensuring kitchen and provisioning readiness across all locations., • Manage food sourcing, kitchen hygiene, and pantry stock, respecting dietary preferences and high standards., • Able to maintain a highly organised, clean kitchen., • Innovative in suggesting and preparing daily/weekly menus, with new menu suggestions for adults and children., • Ability to manage budgets., • Work closely with the family and household team to adapt menus and routines based on travel, events, and changing requirements. Schedule & Flexibility: • 5 days per week with weekend flexibility required. Two consecutive days off, Sunday & Monday., • Willingness and ability to travel., • While abroad, a private studio apartment and vehicle will be provided. Ideal Candidate: • Proven experience as a Private Chef in high-profile, private households is desirable., • Previous experience as Head Chef in high tier restaurants., • Specialised in Italian, Spanish or French cuisine with a refined, modern touch., • Additional knowledge in Japanese or Asian cuisine is a bonus., • Highly professional, discreet, well presented, and enthusiastic., • Very organised, adaptable, and able to work under pressure in fast paced environments.

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  • Part-Time Cook / Kitchen Operator
    Part-Time Cook / Kitchen Operator
    2 months ago
    £12–£13.5 hourly
    Part-time
    London

    We are seeking a reliable and self sufficient Part-Time Cook / Kitchen Operator to join our growing delivery only food business. Based in a ghost kitchen, this is a hands on role ideal for someone confident working independently and managing all aspects of kitchen operations during evening service. The successful candidate will be responsible for preparing, cooking, packing, and maintaining a clean and safe kitchen environment. You'll be working solo during shifts and closely supported by the owner during initial training. This opportunity is perfect for individuals with strong food safety knowledge who are looking for flexible weekend work and experience in an independent kitchen setting. Duties • Prepare and cook food orders (mainly tacos, specials, dips and sides) to established recipes, • Accurately assemble and pack delivery orders using third party delivery apps, • Maintain a clean, organised, and hygienic kitchen at all times, • Complete food safety and temperature logs during each shift, • Conduct light restocking, stock checks, and basic prep for next-day service, • Follow and uphold allergen management and documentation procedures, • Perform thorough kitchen clean down at the end of each shift Qualifications • Level 2 Food Safety & Hygiene Certificate (required – please do not apply without this), • Allergen Awareness Training (required – please do not apply without this), • Prior experience in a professional kitchen, food truck, or food prep environment, • Strong understanding of solo kitchen operations and food safety compliance, • Reliable, well-organised, and confident working independently, • Must live locally or have a short, reliable commute to NW2 7JR, • Legally eligible to work in the UK Working Hours • Part-time, weekend evening shifts, • Friday: 5:00pm - 9:00pm, • Saturday - Sunday: 3:00pm - 9:00pm, • Approx. 16 hours per week, • More hours may become available as the business grows Training • Paid training will take place over 3 days prior to starting, • Training covers food prep, kitchen setup, health & safety logs, and order flow, • Training shifts are paid at the standard hourly rate of £11.44/hour Pay & Contract • £12/hour (UK National Minimum Wage for age 21+), • Part-time employment contract, • Paid monthly (end of each month) Start Date: Thursday, 18th June 2026 Application Process Please apply with: • A short message or CV outlining your food/kitchen experience, • Confirmation of your Food Safety Level 2 and Allergen Awareness certificates, • Your postcode or nearest station (for commute reference), • Your availability for the 3-day training period before 18th June

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  • Prep Chef
    Prep Chef
    2 months ago
    £14.65–£17 hourly
    Full-time
    London

    Wahaca is the leading Mexican restaurant in the UK, founded by Thomasina Miers (Masterchef winner) and Mark Selby. Inspired by their time in Mexico and a mission to prove to the UK just how vibrant and delicious Mexican food is, championing great British produce and sourcing ingredients locally. Wahaca remains deeply rooted in the values set by our founders. By showing pride, staying humble, choosing integrity, having fun, and thinking positively, our team serves a taste of Mexican sunshine. With an upbeat atmosphere and chef made dishes, we believe that every meal should be an adventure, every guest a friend, and every moment an opportunity to create lasting memories. We are currently looking for a Prep Chef who has great passion for working with fresh ingredients, takes pride in creating flavourful, vibrant, high quality dishes and wants to be part of a team that delivers excellent service to all our guests. How you'll drive the success: • Demonstrate your passion for preparing freshly made dishes following our spec, • Ensure smooth kitchen operations from setup to closing., • Maintain exceptional cleanliness and food safety standards., • Work alongside your team to create a lively and efficient kitchen environment. At Wahaca, we believe our team deserves the best, and here are just some of the perks we offer: FINANCIAL: • 70% off food when dining at Wahaca with up to 3 friends, • £100 to celebrate your probation in Wahaca, • Up to £1000 through friend referrals, • Enhanced maternity, paternity, adoption pay, • Early access to wages, financial support and discounts through Wagestream HEALTH AND WELLBEING: • Free, nutritious meal every time you work, freshly made by our talented chefs, • Cycle to work scheme, • Support from our trained Mental Health First Aiders, • Time off for when needed; like your child's first day at school DEVELOPMENT AND SOCIAL: • Own development plan and clear career path, • Our very own Masterchef and Cocktail competitions, • Unwind and turn up the fun at one of our many events across the year TACOVERSARIES: 1 YEAR: £50 voucher 2 YEARS: Flight to Mexico! 5 YEARS: Sabbatical - 4 weeks paid off work! If you're inspired by what you've read and have a passion for delivering exceptional hospitality, we'd be thrilled to have you join our team! 'Please check our Wahaca Recruitment and Staff Privacy Policy. By applying for a job with us, you acknowledge and accept this policy.'

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  • Guest Relations Assistant
    Guest Relations Assistant
    2 months ago
    £15.33–£17.83 hourly
    Full-time
    London

    LIFE AT CLAYS Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences. Careers at Clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you! We’ve been named one of the UK’s Best Workplaces 2025 & 2026 by Great Place To Work UK! That’s right – we’re all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes. But don’t just take our word for it, here's what our colleagues have to say about us: *“You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.”* *“From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.”* *“Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.”* CLAYS VALUES At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you! And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do: SAFE - Is it safe? Safety first. It’s our responsibility to protect our people, our guests, and our business. We make decisions that create an environment where everyone feels safe, respected, and supported. AMAZING EXPERIENCE - Will it deliver an amazing experience? We deliver an amazing experience by going above and beyond what's expected, obsessing over the detail, making thoughtfulness a priority, and ensuring every guest and colleague feels seen, valued, and truly celebrated. LASTING - Will it leave a lasting impression? Lasting means creating impact that goes beyond the moment. At Clays, the choices we make must meaningfully contribute to a lasting impression, for our guests, our people, our planet, and our brand. SUMMARY OF POSITION What's the Gig, you ask? As a Guest Relations Assistant, you will be at the forefront of delivering an exceptional guest experience, providing a warm, seamless, and professional service from first impression through to departure and feedback. You will support the reservations function by assisting with guest arrivals, in-venue interactions, and the wider group reservations process, including managing inboxes and phone lines to the highest standards of hospitality. Working closely with the Guest Relations Manager and operations teams, you will play a key role in creating efficient, personalised, and memorable experiences for every guest at Clays. This role is based out of our Soho venue. DUTIES & RESPONSIBILITIES Your role will include but may not be limited to the following responsibilities; Guest Experience & Communication • Guest Check-In & Arrivals (Soho): Welcome guests, manage arrivals efficiently, and ensure a smooth check-in process with a friendly and professional approach., • Phones & Inbox (Group): Answer incoming calls and assist with reservations and guest queries in a timely, polished manner. Support inbox management as required., • Guest Interaction: Act as a knowledgeable and approachable point of contact for guests, providing information on bookings, menus, and venue offerings., • Issue Resolution: Handle guest queries and minor complaints confidently, escalating where necessary, while ensuring a positive outcome. Reservations & Systems Support • SevenRooms Management: Observe booking flows and patterns, finding opportunities to optimise the booking flow., • Reservations Assistance: Support booking management, including amendments and confirmations, and ensure the diary is up to date. Operations Support • Cloakroom Management: Oversee the day-to-day running of the cloakroom, ensuring items are stored securely and returned efficiently to guests., • Daily Preparation: Assist with guest journey preparation, including wristbands, gaming coins, QR codes and other venue-specific requirements., • Event & Service Support: Provide hands-on support during busy services and events, particularly during guest arrivals and peak times., • Soho Support: Assist with venue-specific tasks such as lost property handling and general guest logistics., • Issue Resolution: responding to guest complaints or feedback through the use of 125 alongside the operations teams. SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES • Previous experience in a customer-facing or hospitality role preferred, • Strong communication skills, both written and verbal, with a friendly and professional manner, • Excellent attention to detail and organisational skills, • Comfortable using reservation and CRM systems (e.g., SevenRooms, Salesforce, 125 Feedback), • Ability to multitask and remain calm under pressure in a fast-paced environment, • Polite, approachable, and guest-focused, with a passion for delivering amazing experiences, • Reliable, punctual, and flexible with working hours, including evenings and weekends, • A team player who builds positive relationships with colleagues and contributes to a supportive working environment WHAT YOU’LL GET IN RETURN We value our colleagues greatly and want everyone to feel rewarded. Our great benefits include: • Competitive base pay rate of £13.33 per hour., • Service Charge: weekly service charge paid as Tronc., • Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service., • Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family., • Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP., • Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays., • Celebration Day: An additional paid day off each year to celebrate something meaningful to you., • Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service., • Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme., • Volunteer Day: A paid day off annually to give back to your local community., • Birthday Gift: Choose a special gift to celebrate your birthday., • Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you., • Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme., • Hospitality Discounts: Access exclusive discounts via Hospitality Rewards., • Meals Provided: Free meals for colleagues working operational shifts. Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment!

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