Buscar empleo: 116 ofertas de trabajo de Secrétariat et Administration en Craponne (julio 2026)

Senior Information Technology Support

hace 3 días

Lyon

IT Team leader Years of Experience – 8 Years Work location – Lyon, France 12 months contract Essential Duties And Responsibilities: • Provide outstanding customer service and support while assisting our business partners with their technology needs while following Global Infrastructure processes., • Install, diagnose, repair, and maintain information technology infrastructure including, but not limited to workstations, mobile devices, Printer, copiers, scanners, fax machines, VOIP, video conferencing, AV equipment, tape backup systems, networking equipment and Wi-Fi using the incident management system., • Working closely with local BU IT or IT Site leads to get aligned on local priorities, • Work closely with IT SC to increase their FCR and support users remotely whenever it is possible., • Efficiently log, troubleshoot, and resolve incidents using the incident management system while adhering to knowledge management processes., • Communicate application problems and issues to key stakeholders, including management, development teams, business partners, and unit leaders., • Coordination with Vendors with respect to IT Infra., • Provide support for the testing (POC) of new and existing software and hardware under development or consideration for purchase., • Provide “on call” Services and respond to incidents in a timely manner wherever it is required., • Own and maintain a local Asset Inventory (computer, monitor, phones, laptops, Printers, iPad, UPS…), • Support for maintaining the Rack elevation (MDF + IDF) up to date and share with GIDC teams., • Hands and Feet support at the location for Managing Data Center., • Work with local Facility team to ensure AC/UPS are working fine with proper maintenance as per the schedules and required coordination., • Support in ensuring all devices is Security compliant with required security patch levels, AV definition/engine, Zscaler, Red clock, CrowdStrike, Carbon Black, BitLocker…etc., • Provide mentorship and guidance to junior members of the team., • Coordination with location Leads., • Preparation of day-to-day basic reports as and when required., • Ordering and tracking of fixed line / telephony invoices / Toll Free Fax Lines / Customer Services etc., • Management of all mobile telephony partners like (Orange and SFR), • Will be main point of contact for the users and should have fluency in speak French., • Need to Monitor usage, ordering, tracking invoices and late payments., • Should be able to Manage iPhone and line inventories., • Organizing and monitoring deployments / renewals., • Reassigning lines in the event of employee departures / arrivals, sometimes with line renumbering for sensitive lines., • Handling requests for iPhone allocation, • Obtaining duplicate SIM cards in case of loss / theft, etc., • Assisting users with the enrollment of iPads and iPhones., • Placing all equipment orders for users. Work: • Monitoring PC orders with registered Partner according to leasing periods., • Organizing equipment collection during returns (to the lessor or recycler depending on the type of equipment)., • Ensureing to organizes exceptional equipment transportation between Paris and Lyon, for seminars, etc., • Shipping printers to field force sites., • Should be able to Handle requests for a typical software like Articulate, SEMrush, etc., • Ensuring whether the application is authorized., • Requesting quotes from resellers, placing orders, etc., • Ensuring and Monitoring equipment returns process for all the sites with coordination with HR., • Following up on theft declarations with users and with the lessor, providing police reports and triggering insurance processes., • Diagnosing and managing incoming end-user requests with respect to deskside support., • Identifying calls as Service Request, Incident, Tasks etc., • Prioritizing calls against agreed upon Service Levels Agreements, • Determining the action required to resolve tickets., • Update Notes properly and correctly in Service Now Tickets so that meaningful information is found on the tickets., • Managing issues from creation of Incident or Request till Closure., • Monitoring and status tracking of registered tickets., • Providing timely Updates to users., • Incidents and service requests handling through ITSM Tool, address the same based on priority and record their resolution., • Meet the metrics set forth by the organization for incident Service Level Targets and ability to solve complex hardware issues by coordinating with L2/L3 & SMEs in IT Infrastructure team., • Achieve the goal as set forth by the organization for customer surveys ratings both from an individual and support team perspective., • Follow-up and update customer reported incident status and provide updates.

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