Deployement Strategist
2 days ago
Paris
About Nebesta Nebesta's platform orchestrates the automated resolution of complex cases from end to end, at scale and with a very high level of accuracy. Where chatbots and voicebots stop, our agents begin: they don't just respond to customers — they act. They don't just explain how to resolve an issue: they resolve it. By connecting to ticketing tools (Zendesk, Intercom, Salesforce Service Cloud, etc.) and back-office software, our AI agents process requests (cancellations, refunds, verifications…) without requiring heavy technical integration — no API needed. We believe in a future where humans are freed from repetitive tasks to focus on what they do best: handling nuanced cases that require true empathy and specificity. You'll work hand-in-hand with an exceptional founding team: • Nicolas Cohen — Founder & CEO of Ankorstore (€360M+ raised, valued at $2B) and A Little Market (acquired by Etsy), • Jacques de la Bouillerie — Former COO of Doctolib and Groupon, scaled customer service teams to 300+ agents, • Ivan Litovsky — Former VP of Product at Ankorstore, Lead PM on AI Models at Criteo, • Marien Pinot — 10+ years deploying ML models in production (Airbus, Leboncoin, BackMarket, Ankorstore, Automattic, Allianz) Joining Nebesta means redefining a multi-billion dollar industry by replacing manual processes with a digital workforce that is intelligent, autonomous, and instantly scalable. 🔗 Discover Nebesta: _ Your responsibilities Discovery & Scoping • Lead discovery workshops to map customer service processes (ticketing workflows, back-office procedures), • Identify and quantify the highest-ROI use cases (e.g., "returns management," "billing inquiries," "KYC validation"), • Define a deployment roadmap aligning client expectations and internal constraints, • Define success criteria and KPIs (Automatic Resolution Rate, CSAT, Average Handle Time) Strategic Solution Architecture • Translate business needs into a functional and technical AI agent architecture, • Map the data flows and "actions" the agent must perform (e.g., "Click Refund" in their back-office, "Validate ID" in their CRM), • Define the integration blueprint with ticketing tools (Zendesk, Salesforce Service Cloud) and back-office systems Project Management & Governance • Act as the primary point of contact for the client and the project driver internally, • Build and maintain the deployment schedule, manage risks, and coordinate resources (especially Forward Deployed Engineers), • Provide clear and regular reporting to all internal and external stakeholders Adoption & Change Management • Manage User Acceptance Testing (UAT) to validate the agent's response accuracy and action reliability, • Measure post-launch impact and build business reviews with the Customer Success Manager, • Monitor performance (volumes, coverage, escalations, quality, satisfaction…) and develop action plans, • Manage change with existing customers (new intents, changes in SOPs…), • Develop business opportunities with existing customers: find new intents to automate and grow your network within client organizations What we are looking for • Experience: 2+ years in a similar role (Technical Consultant, Solutions Architect, Technical Project Manager, Implementation Manager) within a B2B SaaS company or tech consultancy, • Dual expertise: strong technical literacy AND an excellent understanding of business challenges, • Conceptual technical mastery: deep understanding of LLMs and Agentics, giving you full autonomy to change and adapt prompts — having managed AI deployment projects is a plus, • AI tools: you are a keen user of AI in your current occupation and/or for personal purposes, • Project management: proven mastery of complex project management, from planning to risk management, • Client-facing poise: excellent communication, ability to lead workshops, simplify complex concepts, and manage C-level relationships, • Languages: full professional proficiency in English What we offer • Competitive salary, adjusted based on your experience, • Hybrid mode: office in Paris (near Opéra, 9th), • Unmatched opportunities for continuous learning, mentorship, and career advancement, • A front-row seat alongside a world-class founding team redefining a multi-billion dollar industry 📍 Paris 9e — Hybrid (3 days onsite / 2 remote)
