Assistant Director of Rooms
6 days ago
Port d'Alcúdia
JOIN OUR TEAM! …as Assistant Director of Room s at The Ritz-Carlton Tenerife, Abama. Who are we looking for? Are you passionate about leading high-performing teams and creating exceptional guest experiences? As Assistant Director of Rooms , you will play a key role in overseeing the daily operations of the Rooms Division, ensuring service excellence, operational efficiency, and full compliance with The Ritz-Carlton Gold Standards. We are looking for an inspiring and results-driven leader with a strong luxury hospitality background who is committed to developing talent, enhancing the guest journey, and collaborating across departments to deliver memorable experiences at every touchpoint. Your responsibilities include… Support the Director of Rooms in overseeing the day-to-day operations of the Rooms Division, including Front Office, Housekeeping, Concierge, Bell Services, Guest Relations Ensure all departments consistently deliver exceptional service in accordance with The Ritz-Carlton and Marriott International brand standards. Lead, coach, motivate, and develop departmental leaders and Ladies and Gentlemen, fostering a culture of engagement, accountability, and continuous improvement. Drive guest satisfaction by ensuring personalized service, anticipating guest needs, and resolving concerns promptly and professionally. Monitor operational performance, guest satisfaction metrics, and quality indicators, implementing action plans to achieve and exceed established goals. Collaborate closely with Food & Beverage, Engineering, Sales & Marketing, Finance, Human Resources, and other departments to ensure seamless resort operations. Assist in managing departmental budgets, labor productivity, scheduling, and operational expenses while maintaining the highest service standards. Ensure compliance with all company policies, health and safety regulations, data privacy requirements, and operational procedures. Support internal and external audits, quality assurance initiatives, and continuous improvement projects across the Rooms Division. Serve as an operational leader during daily resort activities, providing guidance, visibility, and support to both guests and employees. Act on behalf of the Director of Rooms during their absence, ensuring business continuity and effective operational decision-making. What we're looking for… Previous leadership experience within the Rooms Division, preferably as an Assistant Director of Rooms, Front Office Manager, Rooms Division Manager, or in a similar management role. Proven experience in luxury hotels or Forbes Five-Star/Five-Star resort environments. Strong leadership and people development skills with the ability to inspire, coach, and build high-performing teams. Outstanding communication, organizational, and problem-solving abilities. Strong business acumen with experience managing operational performance, labor productivity, and guest satisfaction. Proficiency in Opera PMS (or equivalent property management systems) and Microsoft Office applications. Fluency in English is required; Spanish is highly preferred. Additional languages are considered an asset. Valid authorization to work in Spain. How we inspire you… Join our team and become part of a culture where exceptional service begins with exceptional people. At The Ritz-Carlton, every Ladies and Gentlemen creates memorable experiences that leave a lasting impression on our guests. Competitive compensation package. Career development opportunities within Marriott International. Global mobility and international career opportunities. Marriott Explore Rate for associates, friends, and family worldwide. Employee discounts on food and beverage offerings. Comprehensive learning and development programs through Marriott's global training platforms. Employee dining facilities. Uniforms provided and professionally laundered. Recognition and appreciation programs. Team-building activities and associate celebrations. Corporate social responsibility and community engagement initiatives. If you are ready to elevate your career and become part of one of the world's most recognized luxury hospitality brands, we look forward to receiving your application through Marriott Careers. At Marriott International, we are committed to providing equal opportunity, fostering an inclusive environment where everyone feels welcome, and ensuring access to career opportunities for all. We actively promote a workplace where the diverse backgrounds, perspectives, talents, and experiences of our associates are valued and celebrated. Our greatest strength lies in the unique blend of cultures and people that make up our global team. We are committed to maintaining a workplace free from discrimination on the basis of disability, veteran status, or any other characteristic protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
