Technical Service Representative
3 days ago
Vilafranca del Penedès
ph3Technical Service Representative /h3 pbAbout AkzoNobel /b /p pSince 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together. /p pThe Technical Service Representative acts as a technical support technician within the Technical Service team, primarily contributing from the laboratory and supporting field activities. /p pThe role focuses on assisting TBPs in delivering technical service, ensuring reliable product performance and high-quality support to customers. /p pThe position is designed as a development role, building technical, product, and application knowledge through lab work, internal training, and progressive exposure to customer visits. /p pThe jobholder contributes to problem-solving, product testing, and technical documentation, while gradually developing the competencies required to become a fully autonomous TBP. /p h3About the role /h3 pKey Accountabilities: /p ul liProvide technical support from the laboratory, including sample preparation, product testing, and data collection to support customer cases. /li liAssist in the analysis and resolution of product-related issues, contributing to lab investigations and supporting root cause analysis. /li liSupport TBPs in customer complaint handling, ensuring timely follow-up and accurate technical input. /li liParticipate in product testing, validation, and implementation activities under supervision. /li liPrepare and maintain technical reports, test results, and documentation in relevant systems. /li liSupport internal teams (Sales, Marketing, RD, QC) by providing technical data and insights. /li liMaintain technical equipment and laboratory tools in line with safety and operational standards. /li liEnsure compliance with HSE policies, site procedures, and corporate standards. /li liBuild foundational knowledge of products, applications, and customer processes. /li /ul pSpecific Tasks: /p ul liConduct laboratory testing (application tests, product comparisons, troubleshooting analyses). /li liPrepare samples, panels, and test reports to support customer and internal projects. /li liAssist in product qualification and trial preparation. /li liSupport technical documentation and CRM updates (cases, reports, test results). /li liAccompany senior TBPs on customer visits to observe and progressively contribute. /li liProvide on-site support under supervision, assisting in product trials, audits, or troubleshooting. /li liHelp prepare training materials, demos, and presentations. /li liSupport technical audits and data collection at customer sites when required. /li /ul h3About You /h3 ul li0–3 years’ experience in paints coatings or similar technical/laboratory environment. /li liTechnical background: Vocational training, Bachelor’s degree, or equivalent in Chemistry, Chemical Engineering, or related field. /li liBasic understanding of laboratory techniques and testing methods. /li liStrong learning mindset and willingness to develop towards a customer-facing technical role. /li liGood analytical and problem-solving skills, with structured approach to technical issues. /li liTeam-oriented with good communication skills. /li liFluent in English and Spanish. /li liAvailable to travel (mainly Africa and Spain). /li /ul h3What we offer /h3 ul liJoin a growing multinational company. /li liProfessional and personal development in a dynamic environment. /li liHybrid teleworking modality. /li liFlexible remuneration. /li liAccess to training platform. /li liFree parking. /li liCompany car available for this position. /li /ul pAt AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. /p /p #J-18808-Ljbffr
