International School Admissions Manager
15 hours ago
Alicante
ppThe Admissions Manager oversees the student admissions process, ensuring effective recruitment and enrollment strategies. /p h3Key Responsibilities /h3 h31. Regional Leadership Team Support /h3 ul liProvide day-to-day operational support. /li liEnsure alignment with the admissions strategy and best practices. /li liLead, manage and develop the Contact Centre team to maximise enquiry conversion and service quality. /li liFoster a collaborative, high-performance culture across the region, maintaining strong team morale and engagement. /li /ul h32. Admissions Process Implementation /h3 ul liEnsure the consistent implementation of the Admissions Process across the school. /li liChampion the process by modelling best practice, reinforcing expectations and supporting teams in applying it with rigour. /li liIdentify opportunities for continuous improvement and propose small, sustainable enhancements that increase efficiency without disrupting team stability or motivation. /li liSupport teams with sales techniques, customer experience standards, follow‑up strategies and professional development through training and coaching. /li /ul h33. CRM Data Management /h3 ul liOversee CRM management (HubSpot), ensuring accurate and timely data entry across all schools and the Contact Centre. /li liWork closely with schools to ensure alignment and accuracy between HubSpot and each school’s MIS. /li liGuarantee the reliability of admissions data used for reporting on new enrolments, re-enrolment and retention. /li /ul h34. Reporting, KPIs Analysis /h3 ul liLead the set-up, review and delivery of the bi-weekly regional KPI report. /li liProvide guidance to schools on interpreting performance data and identifying opportunities for improvement. /li liAnalyse admissions trends and provide actionable insights that support both performance and process evolution. /li liPresent key findings to the Head of Admissions and other regional stakeholders. /li /ul h35. Operational Excellence /h3 ul liWork closely with schools to move pipeline opportunities forward and secure conversions. /li liAct as the first point of support for operational admissions challenges across the region. /li liDemonstrate a proactive and solutions-oriented approach while maintaining a positive environment for all team members. /li liEnsure all admissions activities reflect the company values and contribute positively to the family experience. /li /ul h3Essential Skills Experience /h3 ul liProven experience in school admissions, customer service, sales or a related field. /li liStrong consultive sales skills /li liHighly operational mindset with the ability to thrive in a fast-paced, multi-site environment. /li liStrong analytical skills, with experience working with CRMs (HubSpot desirable) and data reporting tools. /li liExcellent communication skills in English and Spanish. /li liAbility to build strong relationships across teams and seniority levels. /li liEnergy, enthusiasm and a proactive attitude. /li /ul h3Personal Qualities /h3 ul liBelieves in the value of a structured admissions process and applies it consistently. /li liPassionate about continuous improvement, seeking small but meaningful changes that enhance performance. /li liAble to maintain and elevate team morale while introducing new ideas or improvements. /li liData-driven and detail-oriented. /li liHands‑on, supportive and willing to “roll up sleeves” when needed. /li liHighly organised, efficient and able to manage multiple priorities. /li liValues collaboration, positivity and a strong service mindset. /li /ul h3What we offer: /h3 ul liCompetitive salary package /li liA stable, long-term career opportunity /li liFree tuition for employees' children at our schools /li /ul /p #J-18808-Ljbffr