IT Technologist
4 days ago
Valencia
ppInnovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground‑breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting‑edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient‑focused mission by developing and enhancing technological solutions. /p h3How you will make an impact: /h3 ul lipProvide on‑site IT related Hardware support to assist in the installation, integration and maintenance of computing devices. /p /li lipTroubleshoot and repair hardware and/or software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 2/3). /p /li lipConfigure and manage customer workstation, portable computing devices and peripherals (following defined imaging and deployment processes). /p /li lipPerform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (e.g. VOIP Phones, A/V support as applicable for your region, etc.). /p /li lipDefine Lifecycle upgrade requirements and other IT project support needs involving IT Technicians/Technologists. /p /li lipTraining users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one‑on‑one, small group, ad‑hoc and hands‑on "How‑to" instructions. /p /li lipManage installation of desktops, laptops, peripheral equipment and other IT related hardware. /p /li lipCreate image and defined deployment processes for managing work stations, portable computing devices and peripherals (aligning to Global standards with regional adjustments per regulations). /p /li lipCoordinate activities with third‑party vendors as needed (order fulfillment, warranties, project needs, vendor relations / feedback, and so forth). /p /li lipAssist the business with defining tablet and mobile device solutions to meet operational / business needs (aligned with global IT). /p /li lipDefine / audit standard tools and process for managing assets physically and electronically. /p /li lipManage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed. /p /li lipProvide appropriate visibility of costs related to service requests and comply to approval requirements. /p /li lipManage assets including physical and electronic identification and control; assist in answering Help Desk calls from users on an as‑needed basis; assist the business with tablet and mobile device support to meet operational / business needs. /p /li lipPerform lifecycle upgrades and projects as directed. /p /li /ul h3What you will need (Required) /h3 ul lipAssociate’s Degree or equivalent in a technical discipline or related certificate. /p /li lip5 years of work experience including IT hardware/software experience. /p /li lipStrong customer service focused skills. /p /li lipEffective cable management skills to maintain organized work stations and data closets. /p /li /ul h3What else we look for (Preferred) /h3 ul lipBachelor’s Degree or Equivalent in computer sciences, information systems or related field. /p /li lipAbility to manage users and PCs using Active Directory. /p /li lipProficient in Microsoft suite of applications (Windows 2008 and Windows 2012 server, Windows 7, Microsoft Office and Outlook). /p /li lipAbility to perform IT hardware and software diagnostics and repairs (laptops, desktops, mobile devices, peripherals, IP Phones, handheld scanners, etc.). /p /li lipAbility to configure, use and maintain CISCO IP Phones. /p /li lipAbility to adapt and learn new technologies as needed. /p /li lipStrong written and verbal skills. /p /li lipProblem‑solving skills including troubleshooting techniques. /p /li lipStrong organization and time‑management skills. /p /li lipHigh level of professionalism during interactions with customers and vendors. /p /li lipUsing PC images to configure computers for deployment / redeployment. /p /li lipExperience with platforms and applications (e.g., Microsoft Office Suite, Microsoft Outlook/Office365, Internet Explorer, Windows 7, Active Directory, VPN, MobilePASS). /p /li lipExperience using Help Desk ticketing software to manage service tickets. /p /li lipStrong written, verbal communication, interpersonal, and relationship‑building skills. /p /li lipAdherence to all company rules and requirements (e.g., pandemic protocols, Environmental Health Safety rules) and take adequate control measures to protect themselves, others and the environment. /p /li /ul h3What is it like to work at Edwards Lifesciences in Spain? /h3 pAs a global leader in patient‑focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment. /p pWe are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on‑the‑job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others). /p h3Edwards Lifesciences in Spain also offers the following benefits: /h3 ul lipCompetitive Compensation and Benefits package. /p /li lipFlexible working hours, remote working. /p /li lipPension plan. /p /li lipLife Insurance. /p /li lipMedical plan. /p /li lipMeal vouchers. /p /li lipService awards. /p /li lipEnhanced leave benefits. /p /li lipEmployee Stock Purchase Programme. /p /li lipEmployee Assistance Programme. /p /li lipComprehensive wellness programme including gym membership reimbursement, fresh fruit in the office, yoga lessons, subsidized massages, mindfulness sessions, educational events, charity activities and more. /p /li /ul pBenefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location. /p /p #J-18808-Ljbffr
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