Educator (Sales Associate) | ECI Madrid
3 days ago
Madrid
ph3Who We Are /h3 plululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. /p h3Job Summary /h3 pThe Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture. /p h3Key Responsibilities of the Job /h3 h3Guest Experience /h3 ul liInteract with guests to ensure a great guest experience in a manner that values guests’ time. /li liAssess guests’ needs to provide customized, effective purchase and return solutions and support. /li liProvide technical product education by articulating the value and benefit of the product. /li liFacilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards. /li liMove dynamically on the floor to continuously engage with guests and attend to guest or store needs. /li liReceive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests. /li /ul h3Working with Others /h3 ul liContribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests. /li liEstablish supportive and productive relationships with all team members. /li liCollaborate with team members to ensure optimal guest experience and support store operations. /li /ul h3Operations /h3 ul liPerform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards. /li liUse in-store technology to support store operations and provide positive guest experiences. /li liPerform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store. /li liUnderstand and adhere to people safety policies and procedures to maintain a safe work environment. /li liPerform work in accordance with applicable policies, procedures, and laws or regulations. /li /ul h3Key Skills Core Values You Bring /h3 ul libInclusion Diversity /b: Creates/supports an inclusive environment that values/celebrates differences /li libIntegrity/Honesty /b: Behaves in an honest, fair, and ethical manner /li libGuest Experience /b: Enjoys working and connecting with, understanding, and helping guests /li libPersonal Responsibility /b: Accepts responsibility/accountability for actions; is dependable /li libSelf-Awareness /b: Is aware of how words or actions may be perceived by or affect others /li libCollaboration and Teamwork /b: Works productively with others to achieve goals; seeks diverse perspectives /li libEnthusiasm /b: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging /li /ul h3Job Requirements /h3 ul liMust be legally authorized to work in the country in which the store is located /li liMust be 18 years of age or older /li liMust have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only) /li liMust have the ability to travel to assigned store with own transportation methods /li /ul h3Availability /h3 ul liWilling to work a flexible schedule including evenings, weekends, and holidays /li /ul h3Other Willingness Requirements /h3 ul liWilling to work in an environment with bright lights and loud music /li liWilling to move through a store for most of a shift to help guests and accomplish work /li liWilling to move boxes weighing up to 30 lbs (13.6 kg) /li liWilling to work as part of a team and also complete some work independently /li /ul h3Job Assets (i.e., nice to have; not required) /h3 ul liEducation: High school diploma, GED, or equivalent /li /ul pIn keeping with our mission, please connect with us at if you have questions about how your unique abilities may translate to the requirements for this role, with or without a reasonable accommodation. In your email, please include the position title, the location of the position and the nature of your question or request. /p h3Beyond The Paycheck (Benefits Perks) /h3 pAt lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer extended health plans, paid time off, savings plans, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs. /p pNote: availability of these benefits and perks may be subject to your location employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice. /p pOnly those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective. /p plululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at In your email, please include the position title, the location of the position and the nature of your request. /p pThe use of AI tools, including but not limited to ChatGPT, Microsoft Copilot, Gemini, DeepSeek, or any other AI-assisted software, is strictly prohibited during the interview process. This includes, AI-generated responses, content creation, or any form of automated assistance in live interviews, case studies, technical assessments, or written submissions. /p pAt lululemon, we are committed to privacy, integrity, transparency, and ethical hiring practices. Our commitment to responsible AI ensures that proprietary information is protected and that all hiring decisions are based on an individual’s own skills, judgment, and expertise without AI assistance. Any use of AI during the interview process will result in immediate disqualification. lululemon reserves the right to use AI detection tools to verify the authenticity of candidate responses. /p /p #J-18808-Ljbffr