IT Service Desk Analyst
3 days ago
Illescas
ppWith our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advanced composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and additive manufactured parts. We invite you to join the Hexcel team at various manufacturing sites, sales offices and RT centers around the globe. Become a part of the “strength within.” /p pHexcel is currently seeking an bIT Service Desk Analyst /b for our bParla and Illescas /b locations b(Spain). /b /p h3Responsibilities /h3 ul liRecord and resolve Service Desk queries within SLA targets. /li liDay to day monitoring and updating the Service Desk system, including escalation of tickets where necessary to Senior Analysts, other IT teams, and the IT Service Desk Manager. /li liSet-up and installation of new PC hardware software, using departmental procedures and standards. /li liCarrying out routine scheduled IT activities, such as server backups. /li liCarrying out administration duties such as adding and removing network user IDs and email accounts in line with departmental procedures and standards. /li /ul h3Qualifications /h3 ul liHigh School Diploma or GED required; associate or bachelor’s degrees preferred. /li liMinimum of 5 years of IT support experience. /li liKnowledge of PC hardware technology, maintenance and repair of PC hardware. /li liKnowledge of current Windows OS applications, servers and workstations. /li liEffective, logical problem-solving abilities, capable of using initiative to provide a solution to recurring problems. /li /ul pCandidates must be eligible to work in the country where the position is based. Hexcel (NYSE: HXL) is a global leader in advanced composites technology, a leading producer of carbon fiber, and the world leader in honeycomb manufacturing for the commercial aerospace industry. /p /p #J-18808-Ljbffr