On-Call IT Support Technician
14 days ago
Madrid
On-Call IT Support Technician Todos los posibles candidatos deben leer con atención los siguientes detalles de este trabajo antes de presentar una candidatura. Job Overview We are seeking a reliable and technically skilled On-Call IT Support Technician to provide installation, maintenance, and troubleshooting services for a variety of IT and telecommunications systems. The successful candidate will be responsible for supporting clients on an as-needed basis, ensuring that hardware, network, surveillance, and communication systems are installed and operating efficiently. This role is ideal for a hands‑on technician with experience in networking, CCTV systems, telephone systems, and general IT support. Key Responsibilities IT Support & Troubleshooting • Provide onsite and remote technical support to clients., • Diagnose and resolve hardware, software, and network‑related issues., • Configure and maintain desktop computers, laptops, printers, and peripheral devices., • Perform system upgrades, installations, and preventative maintenance. Network Installation & Support • Install, configure, and troubleshoot routers, switches, wireless access points, and network infrastructure., • Set up and maintain wired and wireless networks., • Perform network testing and ensure optimal connectivity and performance., • Assist with internet connectivity and network security configurations. CCTV & Security Systems • Install, configure, and maintain CCTV camera systems., • Conduct site assessments and determine optimal camera placement., • Configure recording devices, remote viewing applications, and monitoring systems., • Troubleshoot camera, cabling, and connectivity issues. Telephone & Communication Systems • Install and configure business telephone systems, including VoIP solutions., • Troubleshoot telephone hardware and connectivity issues., • Configure extensions, call routing, voicemail, and related features. Cabling & Infrastructure • Install and terminate network and telephone cabling., • Test and certify cable installations., • Ensure all installations are neat, compliant, and properly documented. Documentation & Reporting • Record service activities, installations, and maintenance performed on a report which may require pictures of installed equipment/work before and after the shift., • Maintain accurate records of equipment and configurations., • Provide clear feedback and recommendations to clients and management. Minimum Requirements Education • Certificate, Diploma, or equivalent qualification in Information Technology, Networking, Telecommunications, or a related field. Experience • Minimum 2–3 years' experience in IT support, networking, telecommunications, or a similar technical role., • Proven experience installing and supporting CCTV systems., • Proven experience configuring routers and network equipment., • Experience installing and maintaining telephone systems, preferably VoIP solutions. Technical Skills • CCTV installation and troubleshooting., • Router and network device configuration., • Telephone system installation and support., • Network cabling and termination., • TCP/IP networking fundamentals., • Windows operating systems and desktop support., • Wireless networking technologies., • Basic cybersecurity awareness. Preferred Qualifications • CompTIA A+ and/or Network+ certification., • Mikrotik, Cisco, Ubiquiti, or similar networking certifications., • CCTV vendor certifications., • VoIP or PBX system experience. Must have for Installation • A laptop with internet access and team viewer, • Serial/console cable, • RJ45 Ethernet cable, • Communication on WhatsApp mandatory as we have global support for each task Key Competencies • Strong problem‑solving and troubleshooting skills., • Excellent communication and customer service abilities., • Ability to work independently with minimal supervision., • Strong attention to detail., • Good time management and organisational skills., • Ability to work under pressure and respond to urgent call‑outs. Working Conditions • On‑call and available to respond to support requests as required., • Travel to client sites may be required., • Occasional after‑hours, weekend, or emergency support may be necessary., • Physical ability to install equipment, run cabling, and work at heights when required. Performance Indicators • Successful completion of installations within agreed timelines., • First‑time resolution of technical issues where possible., • High client satisfaction ratings., • Accurate documentation and reporting. xcskxlj Compliance with company standards and safety requirements., • Where applicable, safety gear must be worn if required #J-18808-Ljbffr