Desktop Support Engineer
hace 23 horas
Madrid
ppbFlying Bark Productions is a dynamic and innovative animation studio dedicated to pushing the boundaries of character animation and storytelling. We are working on exciting projects such as Avatar: The Last Airbender feature film, Netflix's Ghostbusters animated series and Stranger Things animated series as well as upcoming feature film, Zac Power. /b /p pFlying Bark's Madrid studio is a busy, creatively driven production environment where artists and production teams depend on IT to keep them unblocked. The Desktop Support Engineer is the hands‑on technical backbone of IT support in the Madrid studio. /p pThis role is responsible for providing frontline helpdesk support and maintaining the production desktop systems, from troubleshooting hardware, OS, and VFX software issues through to workstation deployment and infrastructure support as directed by senior IT staff. You are flexible, results‑focused, and empathetic to your users' needs and the deadlines and production pressures they experience. You are resilient, approachable, and you understand that in a studio making animated TV shows and films, a highly technical role serves a highly creative field. /p h3About the role: /h3 ul liProvide user helpdesk support, ensuring helpdesk requests are addressed in a timely fashion and escalated as appropriate /li liTroubleshoot base computer hardware and OS issues as well as VFX software issues, including problem resolution for applications such as Nuke and Maya /li liTroubleshoot Active Directory, FreeNAS: identify workstation issues, along with server and/or network‑services issues /li liParticipate in troubleshooting for internally developed applications /li liEnsure incidents are communicated clearly and promptly to affected stakeholders /li /ul h3Workstation Deployment and Show Onboarding /h3 ul liWDS, WSUS: install and deploy new and/or rebuild existing workstations, configure hardware, peripherals, services, and settings in accordance with standards and project/operational requirements /li liEnsure all facets of deployments are completed properly, including workstation patching, UPS allocation, and provisioning of proper peripheral equipment /li liSupport MDM solutions (e.g. Jamf, Kandji, Mosyle, or similar) for macOS fleet management /li liManage macOS deployment, imaging, and OS upgrades /li liCoordinate planned maintenance and upgrades with production teams to minimise disruption /li /ul h3Onboarding, Offboarding and Access Management /h3 ul liManage the onboarding and offboarding of users to IT systems, creating and terminating user accounts according to protocol, ensuring that they have the correct access rights to data on the company system /li liEnsure Active Directory objects are correctly located within OU structure and ensure that related documentation is maintained accurately /li liEnsure onboarding and offboarding is performed according to procedure and continuously improve the processes and tools toward that goal /li /ul h3Asset Management, Documentation and Reporting /h3 ul liEnsure proper record keeping and tracking of users, systems and software, regularly reconciling tracking with utilisation, inventory control, user licences, and computer access to the network /li liMaintain and update both the asset management systems for hardware and software assets and the DevOps wiki and Confluence knowledge base, ensuring accuracy /li liBacula, BareOS, ZFS replication: schedule testing of backup systems to ensure confidence in the system /li liSupport physical security systems and ensure proper functioning, both in‑house and cloud application configuration and usage /li liAsset tagging and tracking data to ensure best management of computing resources /li liPerform periodic performance reporting to support capacity planning /li liParticipate in technical research and testing in conjunction with the IT team, with an expectation that when you identify deficiencies or opportunities for improvement you take this to the project stage to implement the improvement /li liParticipate in supporting other team initiatives /li liOther duties and projects as assigned /li /ul h3About you: /h3 h3Experience and Background /h3 ul liFormal education and/or certification in computer systems preferred, such as A+ credentials /li liTwo to four years system helpdesk experience in a Media/Entertainment environment /li liExperience in Media/VFX or High Throughput Computing environments preferred /li liExperience supporting users in a fast‑paced creative or production environment /li liComfortable supporting hybrid or remote macOS and Windows users /li liRHEL and/or Windows, and/or CCNA certification preferred /li /ul h3Windows Administration /h3 ul liSolid experience and fluency in Windows required /li liWDS, WSUS: install and deploy new and/or rebuild existing workstations, configure hardware, peripherals, services, and settings in accordance with standards and project/operational requirements /li liEnsure all facets of deployments are completed properly, including workstation patching, UPS allocation, and provisioning of proper peripheral equipment /li liExperience administering Active Directory /li liProven experience providing desktop support for macOS (OS X) in a professional or studio environment /li liStrong understanding of Apple hardware (MacBook Pro, iMac, Mac Studio) and common peripherals /li liExperience with macOS troubleshooting, including user accounts, permissions, networking, and performance issues /li liFamiliarity with Apple ecosystem tools (iCloud, Time Machine, FileVault, Keychain) /li liExperience with MDM solutions (e.g. Jamf, Kandji, Mosyle, or similar) /li liKnowledge of macOS deployment, imaging, and OS upgrades /li liUnderstanding of security best practices on macOS (updates, access control, encryption) /li /ul h3Production and Creative Tools /h3 ul liExperience supporting creative software on macOS (e.g. Adobe Creative Cloud, animation or VFX tools) /li liExperience with Visual Effects applications strongly preferred; these applications include Nuke, Maya, Houdini, After Effects, and Tractor /li liIn‑house and cloud application configuration and usage /li /ul h3Networking, Infrastructure and Scripting /h3 ul liWorking knowledge of basic TCP/IP and its standard administration (DNS, DHCP/Static, etc.) required /li liBasic experience with Layer 1–3 networking required, including configuration of static IP addresses, configuration of switches, standard cabling and patching (copper/fibre) techniques and ability to make cables /li liGood understanding of VLANs and basic firewall operations /li liExperience with floating licence servers (FlexLM, RLM, etc.) /li liSolid experience and fluency in Linux required; experience or background with Linux systems preferred /li liBasic scripting experience in Bash, Windows CMD/PowerShell, or Python /li /ul h3What do we do? /h3 pFlying Bark Productions is a renowned independent producer of family‑focused animation entertainment. For over 50 years, our 2D and 3D production facility has created award‑winning feature films and TV series. /p h3Why work with us? /h3 ul liWe work on some pretty cool projects - check out our website: /li liWe love dogs and you will often see some of our regular fluffy companions in the studio. /li liWe have a hybrid approach to work. For this particular position, full remote could be an option. /li liCareer development is important to us so we offer training and support opportunities whenever possible. /li liOur employees say our culture is the best they've ever experienced – everyone is welcome and celebrated! /li /ul pFlying Bark Productions is proud to be an Equal Opportunity Employer. /p /p #J-18808-Ljbffr