Customer Service Representative with French (TEMP/FTC)
4 days ago
Barcelona
ppAt Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its colleagues and offers competitive compensation and benefit programs. /p pbOur people are our greatest strength. /b We are a global team of colleagues who collaborate to move forward together and exceed our customers’ expectations. /p pAs a Customer Service Representative, you will play an essential role at the heart of our operations, helping to deliver an outstanding experience for our customers. /p pBased near Villefranche, France or Barcelona, Spain. /p h3Tasks /h3 pbWhat will you do? /b /p pDeliver an exceptional customer service experience by consistently providing high-quality support and exceeding customer expectations. /p pYou don’t need to come from a chemicals or manufacturing background — we’re open to candidates from other sectors such as logistics, FMCG, or similar industries. /p ul liCommunicating with customers and colleagues across different countries. /li liProcessing and managing customer orders. /li liProviding updates on order status, shipments, and deliveries. /li liWorking closely with Supply Chain, Logistics, Production, and Sales teams. /li liSupporting quotation requests and customer enquiries. /li liMaintaining accurate customer records and documentation. /li /ul h3Requirements /h3 pbWhat are we looking for? /b /p pWe're looking for an experienced, customer-focused professional who thrives in a fast-paced international environment and enjoys working across the Supply Chain. /p pbExperience /b /p ul liAt least 5 years of experience in Customer Service, Order Management, Logistics, Supply Chain, or a similar operational environment. /li liExperience working in an international manufacturing, industrial, logistics, or distribution environment is highly valued. /li liProven ability to manage customer orders from receipt through to delivery, working closely with Supply Chain and Logistics teams. /li liExperience handling customer enquiries, resolving issues, and coordinating with multiple stakeholders to ensure excellent service delivery. /li /ul pbSkills Knowledge /b /p ul liStrong communication skills in bFrench and English /b (written and spoken) are essential. /li liProficiency in Microsoft Office applications: Outlook, Excel, and Word. /li liExperience working with ERP systems (e.g., SAP, Oracle, JDE, or similar). /li liSolid understanding of customer service processes within a supply chain and logistics environment. /li liAbility to manage multiple priorities while maintaining a high level of accuracy and attention to detail. /li /ul pbWhat will help you succeed? /b /p ul liA customer-first mindset and a passion for delivering exceptional service. /li liStrong problem-solving and decision-making skills. /li liAbility to build effective relationships with customers and internal stakeholders. /li liExcellent organizational and time-management skills. /li liA proactive approach and the ability to work independently while collaborating effectively across teams. /li liAdaptability, resilience, and a continuous improvement mindset. /li liA commitment to safety, quality, and integrity. /li /ul h3Benefits /h3 pbWhat do we offer? /b /p ul liImmediate start date /li liA bfixed-term contract until 29th January 2027 /b /li liFlexible working arrangements, including remote working, with a preference for candidates located within reasonable proximity to one of our offices. /li liAn international, collaborative and dynamic work environment /li liQH University that offers continuous training tools for all seniority levels. /li liWellbeing, Colleague Resource Groups other attractive DEI programs. /li liGlobal Giving initiatives offering paid volunteering leave to dedicate to the cause of your choice. /li liJoining a team where supporting each other is part of the culture, in a company where customer success is our own. /li /ul pbWho are we? /b /p pQuaker Houghton is the global leader in industrial process fluids, continually improving and innovating so the world’s steel, aluminum, automotive, aircraft, machinery and industrial parts manufacturers can stay ahead in a changing world. Our chemists, engineers and industry experts partner with our customers to continually improve their operations so they can run even more efficiently, even more effectively, whatever comes next. /p pOur values: Live Safe, Exceed Customer Expectations, Drive Results, Embrace Diversity, Do Great Things Together and Act with integrity. /p pOur core values embody who we are as a company, guide our decisions and inspire us. Our commitment to these values, in words and actions, builds a safer, stronger Quaker Houghton. They are the fundamental beliefs that guide our internal conduct and our relationship with the outside world. /p pbSend us your application and FIND YOUR FUTURE! /b /p pEEO: Quaker Houghton is committed to equal employment opportunities and a workplace free of discrimination. Applications are welcome from all qualified candidates regardless of gender, gender identity, age, disability, ethnic origin, religion, or sexual orientation. In line with the EU Pay Transparency Directive, the salary range for this role is disclosed before the interview to support transparency and consistency in our hiring process. Candidates will not be asked about their salary history. Our company uses a structured job level and salary band framework to support objective and consistent compensation decisions. /p /p #J-18808-Ljbffr
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