Customer Support Consultant (m/f/d)
3 days ago
Madrid
ppAt Infront, we are committed to fostering an inclusive workplace, recognizing our diverse team as one of our most valuable assets. /p pFor 25 years, Infront has been empowering financial market experts to make faster, smarter, compliant decisions. Over time, we have expanded our foundation by bringing together companies with more than 75 years of combined market experience and trust. All these years on, we’re still building. Opening our new Madrid office this summer marks an exciting next chapter, and we’re growing our team in order to write it. /p pOur strength lies in market data, delivering reliable, accurate information through a powerful suite of tools, spanning Data Intelligence, Wealth Management solutions, and Trading Investor solutions, that our users depend on every day. Today, we are one of Europe’s leading providers of market data and financial software, helping professionals navigate markets with confidence and speed. /p h3About the Role /h3 pAre you passionate about financial markets, technology, and delivering exceptional client experiences? We’re looking for a Client Service Specialist to become a trusted partner to professional clients, including banks, brokers, and financial institutions using our cutting‑edge trading and market data solutions. /p pIn this role, you’ll combine your knowledge of financial markets with strong technical problem‑solving skills to help clients maximise the value of our products. /p pYou’ll be the go‑to expert for resolving complex issues, improving client outcomes, and contributing to the evolution of innovative fintech solutions. /p h3Responsibilities /h3 ul liBe the first point of contact for clients, delivering fast, professional support across phone, email, and chat /li liTroubleshoot and resolve trading, market data, and technical issues, often at first contact /li liOwn support cases end‑to‑end, ensuring smooth resolution and clear communication /li liEscalate complex issues with clear, well‑documented tickets (JIRA) when needed /li liKeep accurate case records and share knowledge across teams /li liSupport client onboarding, training, and product enablement /li liBuild strong client relationships by understanding their workflows and needs /li liCollaborate with Product, Dev, Ops, Sales, and /li liAccount teams to drive great outcomes /li liAssist with product testing, releases, and quality checks before go‑live /li liGather client feedback to improve products and services /li liContribute to documentation, knowledge bases, and best practices /li /ul h3Who you are /h3 ul liBasic understanding of financial products and market data platforms, with a strong eagerness to learn and quickly become proficient in Infront’s software products /li liExcellent interpersonal and communication skills to build trust and maintain clear, professional client interactions /li liAbility to work independently, manage a caseload of support tickets efficiently, and prioritize tasks in a fast‑paced help desk environment /li liStrong customer service orientation with the capability to accurately assess client inquiries, provide first‑level support, and escalate complex issues appropriately /li liProven problem‑solving skills with a structured and analytical approach to issue resolution /li liFluent in English, both written and spoken /li liYou are curious, proactive, and motivated to continuously develop your knowledge while helping clients maximize the value of Infront’s solutions /li /ul h3Our offer /h3 pbHealth wellness: /b Benefit from wellbeing initiatives tailored to local needs, including access to an employee assistance programme that provides confidential support to employees and their families.br/ bHoliday: /b Enjoy competitive holiday entitlement aligned with local markets, so you can rest and recharge.br/ bRemote work: /b Enjoy the opportunity to work two days a week from home, with flexible working hours where possible. You may also request to work up to four weeks per year from a different location.br/ bLearning development: /b Support your career progression with access to learning resources, ongoing conversations with your manager, and opportunities to share the knowledge you gain with your team.br/ bCulture impact: /b Be part of an international team with a startup mindset and play a key role in making a meaningful impact.br/ bOur offices: /b Work from Europe’s leading financial centres and be at the heart of where finance happens. /p h3Additional notes /h3 ul liAll candidates selected for employment are subject to Pre‑Employment Screening. This process includes professional reference and background checks conducted by our third‑party partner, ZINC. These screenings are part of our commitment to ensuring a secure, compliant, and trustworthy workplace. /li liThis position will be based in our office in Madrid, and we can only consider applications from candidates who are already based in Madrid and who are eligible to work in Spain and do not require sponsorship for a work permit. /li liWe kindly ask that you submit your CV in English. /li /ul /p #J-18808-Ljbffr