Account Manager (Chinese Speaking)
1 day ago
Madrid
ppbThe AI-powered OS /b for beauty, /p pbwellness /b band self-care /b /p pbAbout Fresha /b /p pFresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. /p pTrusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. /p pThe company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. /p pFresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. /p pFresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. /p pThe consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google. /p pbCompensation: /b OTE of €30,000 to €34,000 gross (depending on experience). /p h3Job Description /h3 pDue to our exciting and progressive growth plans, we are looking for an exceptional Account Manager to join our Southern Europe team, based in Madrid. You will be responsible for building strong relationships with our salon customer base and driving the usage of Fresha’s different features. This is a fantastic opportunity for someone who wants to work in a dynamic environment, enjoys working independently, likes to showcase their skills, and wants to make an impact. /p h3Responsibilities /h3 ul liResponsible for meeting monetization KPIs and educating our clients on the value of the Fresha platform. /li liIntroduce, educate, and onboard clients to become active users of FreshaPay. /li liHelp salons optimize their profiles and make the most of Fresha’s tools to maximize their revenue. /li liManage a portfolio of clients (Partners) and provide tailored consultation based on their needs and business type. /li liEnsure an outstanding customer experience by fostering positive relationships through video call meetings, clearly communicating the features and benefits of Fresha. /li liBuild and maintain collaborative relationships with our Sales and Onboarding teams to ensure an exceptional experience from the moment a client first clicks on Fresha and throughout every stage of their growth with us. /li liCollaborate with our Product teams to ensure the customer’s voice is shared; essential for improving future product versions and continuing to lead the industry. /li liUse consultative sales techniques to understand client needs and requirements, and ensure they take full advantage of all Fresha platform features. /li /ul pThis list is not exhaustive, and additional activities or ad hoc projects may be required. /p h3What we are looking for (minimum requirements) /h3 ul liMore than 3 years of previous experience as an Account Manager. /li liAbility to adapt and achieve targets. /li liExperience using and analyzing data and reports effectively to improve performance. /li liNaturally proactive and inquisitive, with a desire to learn and continuously improve. /li liPrevious experience in an outbound call environment or a related sales position preferred. /li liExcellent written and spoken communication skills, capable of presenting to clients in Chinese and Spanish OR Italian OR Portugese (ideally also advanced English) via Google Meet. /li liCreative and open-minded, able to solve problems. /li liStrong ability to build fruitful client relationships. /li liWillingness to roll up your sleeves and help the team when needed – we are a hyper-growth startup! /li liInterest in working in the beauty sector. /li liInitiative-driven people! Positive can-do attitude. /li /ul pAt Fresha, we value passion and potential as much as specific skills. If you are enthusiastic and eager to learn, we encourage you even if you don’t meet all the listed requirements. We strongly believe in fostering growth and providing the support and tools you need to shine in your role. We invest in people! /p h3Languages /h3 ul liFluency in Chinese is essential. /li liFluency in either Spanish, Italian or Portugese also required. /li liAdvanced English is also desirable. /li /ul h3Interview process /h3 ul libScreening Call /b – Video call with a member of the Talent team (30 minutes) /li libSkills Experience /b – Video Call/In-person interview with Team Lead (45 minutes) /li libPresentation /b – In-person interview with the General Manager (Europe) and Team Lead (75 minutes) /li /ul pOur goal is to complete the entire interview process and provide feedback within 2 weeks. /p pEvery job application is manually reviewed by our Talent team. While we strive to evaluate applications within 7 days, the high volume of talented individuals expressing interest may occasionally extend this timeframe. /p h3Inclusive workforce /h3 pAt Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. /p pWe want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. /p pWe do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. /p pIf you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you. /p /p #J-18808-Ljbffr