Customer Experience Consultant
hace 3 días
Valencia
ppAre you a customer‑oriented professional with a passion for delivering exceptional experiences? Do you bring high energy, a dynamic mindset, and a drive to excel in everything you do? Do you thrive in fast‑paced, action‑oriented environments? /p pbIf so, this role is made for you! /b /p pYou’ll be joining an outstanding team that is deeply committed to providing world‑class service to our customers. /p h3What We Offer /h3 pAt bMaersk /b, you’re in the driver’s seat of your career. You’ll be trusted, empowered, and supported to take on new challenges and grow professionally. We offer a dynamic global career at the heart of world trade, giving you the opportunity to make a meaningful impact on a global scale. /p pWith a presence in b130+ countries /b, you’ll have the chance to explore diverse career paths across borders, cultures, and disciplines. Wherever your ambitions lie, Maersk can help you get there. /p pWe invest in our people through cutting‑edge development programs, competitive benefits, and a culture that celebrates performance and collaboration. Our employees are the foundation of our customer‑centric mindset and global success. /p h3Responsibilities /h3 ul liManage and monitor the end‑to‑end shipment process /li liCoordinate with various stakeholders involved in shipment handling /li liOrchestrate the overall flow of shipments to ensure seamless execution /li liProvide value‑adding business solutions through strong process understanding /li liResolve customer and stakeholder queries promptly and professionally /li liMaintain a customer‑centric approach, preventing errors and ensuring continuous improvement /li liPrepare and submit documentation accurately and on time /li liSupport cross‑sell and up‑sell initiatives and contribute to customer retention /li liAdhere to SOPs and IOPs during daily operations /li liIdentify process deviations and proactively communicate them /li liRespond to inquiries promptly and escalat(e) issues when required /li liMaintain effective communication, including participation in client calls /li liRecord and report performance insights to support service improvements /li liCollaborate with KCMs and the Commercial team to strengthen customer relationships /li liComply with customer‑specific SOPs and monitor related KPIs /li liExecute reports and tasks assigned by the Team Leader/Manager /li /ul h3Qualifications /h3 ul liExperience in Logistics or related fields /li liFluency in Spanish and English /li liExcellent communication and stakeholder management skills /li liStrong customer‑centric mindset and passion for service excellence /li liResults‑driven attitude with strong organizational skills /li liAbility to work effectively under pressure /li liTeam‑oriented mindset and collaborative spirit /li liSolid understanding of operational processes /li liSense of urgency and persistence in driving issues to closure /li liPositive, proactive, and solution‑oriented attitude /li /ul pb#LI-GAUG1 /b /p pWe look forward to receiving your application in English! Applicants must have the legal right to work in Europe at the time of application. Sponsorship is not available for this role. /p pMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. /p pWe are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing /p /p #J-18808-Ljbffr