Call Center Representative
2 days ago
San Fernando
ppAngeles City, PH /p h3POSITION OVERVIEW /h3 pMCI is a leading tech‑enabled business services company offering Customer Experience (CX), Business Process Outsourcing (BPO) and XaaS solutions to diverse industries. The company operates contact centers both on‑site and remote, focusing on enhancing customer journeys and driving scalability. /p pWe are hiring Call Center Representatives to handle inbound and outbound customer service initiatives for a portfolio of well‑known clients. The role requires strong written and spoken English and prior call‑center experience. Candidates must live within 80 km of our office. /p h3YOU’LL ALSO NEED /h3 ul liA high‑speed internet connection /li liA quiet work environment /li liHigh proficiency in English /li liExperience working from home /li /ul pComplete the full application on our careers page, including screening questions and a brief pre‑employment test. /p h3POSITION RESPONSIBILITIES /h3 ul liHandle inbound and outbound calls professionally and efficiently. /li liResolve customer issues on the first call through effective problem‑solving. /li liResearch and retrieve information across systems to support customer needs. /li liAccurately document interactions and process claims. /li liGuide customers through options to find the best solutions. /li liFollow scripts, policies, and procedures while using available resources. /li liProtect customer privacy and handle sensitive information appropriately. /li liEscalate complex issues to the appropriate team members. /li liStay current with training, updates, and program knowledge. /li liMaintain consistent attendance and adhere to scheduling requirements. /li /ul h3CANDIDATE QUALIFICATIONS /h3 ul liMust be 18 years or older. /li liHigh school diploma or equivalent. /li liPrevious call‑center experience. /li liWork‑from‑home experience. /li liStrong command of the English language. /li liTyping speed of 20 WPM or more. /li liHigh‑speed internet connection. /li liBasic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). /li liFamiliarity with Windows operating systems. /li liSkilled in troubleshooting and follow‑up. /li liAble to multitask and self‑manage effectively. /li liExcellent interpersonal skills. /li /ul h3CONDITIONS OF EMPLOYMENT /h3 ul liMust be authorized to work in the country where the job is based. /li liMust be willing to submit up to a LEVEL II background and security investigation with a fingerprint. Job offers are contingent on background results. /li liMust be willing to submit to drug screening. Job offers are contingent on screening results. /li /ul h3EEO STATEMENT /h3 pMCI is an equal‑opportunity employer. We do not discriminate on the basis of age, ancestry, color, family medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, veteran status, race, religion, sex, sexual orientation, or other protected characteristics. /p /p #J-18808-Ljbffr