Technical Account Manager
hace 2 días
Barcelona
ppDatavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. /p pBy joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. /p h3DESCRIPTION /h3 pWe are looking for an bEnterprise Technical Lead /b to own technical delivery and customer success across complex enterprise engagements, driving clarity in ambiguous situations and translating Datavant's linkage and real-world evidence generation capabilities into outcomes our customers can act on. /p pYou will operate as a trusted technical partner to customers and internal teams, taking customer-facing technical projects from messy to executed and balancing white-glove support with the scalable patterns the team needs. /p h3You will: /h3 ul liOwn end‑to‑end technical delivery of complex customer engagements, often spanning multiple systems, stakeholders, and product areas /li liBuild deep understanding of customer ecosystems, data flows, and business goals — and use that to design effective technical solutions /li liServe as the technical quarterback for customer escalations: pull in the right cross‑functional partners (Strategic Engagement, Product, Engineering, Privacy Delivery, Science, GTM, Solutions Consulting), drive resolution, and lead retrospectives that turn lessons into prevention /li liTranslate technical complexity into clear, actionable insights for both technical and non‑technical audiences /li liApproach ambiguity with structured thinking and a “yes if” mentality: organize information, develop a clear plan, drive execution, and come prepared with recommendations rather than open questions /li liMake decisions on tradeoffs (technical feasibility, business impact, customer needs, scalability) and own driving them to resolution /li liDevelop business and impact awareness: understand how technical decisions affect adoption, accuracy, scalability, and long‑term customer value, and communicate that impact to both customer and internal stakeholders /li liSubmit structured, actionable feedback to Product and Engineering, and document customer implementations clearly so the team can learn from them /li liIdentify patterns across customer work and propose repeatable solutions, automation, or framework opportunities that scale beyond a single customer /li liBuild trust‑based, long‑term relationships with customers, balancing reliable delivery with thoughtful pushback when warranted /li liMaintain a 1:1 say‑do ratio: exceptional reliability and follow‑through on every commitment /li /ul h3What you will bring to the table: /h3 ul libBachelor's degree /b /li lib3–5 years of full‑time experience in a customer‑facing technical role, /b preferably in a B2B SaaS context (e.g., implementations, technical solutions, technical program management, sales engineering, or similar) /li libProven ability to own complex, ambiguous customer‑facing projects end‑to‑end /b with minimal oversight, while keeping technical and business outcomes aligned /li libStrong technical fluency /b across APIs, data workflows, integrations, and customer data systems /li libStructured problem‑solving /b in ambiguous, high‑stakes situations: you frame the problem, prioritize hypotheses, and drive resolution /li libScientific and analytical reasoning: /b you use evidence, evaluate uncertainty, understand validation, and communicate tradeoffs clearly /li libExcellent communication and stakeholder management /b across technical and non‑technical audiences, internal and external /li libCross‑functional collaboration without authority: /b you align Product, Engineering, Customer Success, GTM, Science, and Privacy partners to drive customer outcomes /li libCustomer judgment: /b you balance technical correctness with customer goals, and bespoke needs with scalable solutions — asking not just “Can I?” but “Should I?” when designing custom approaches /li libOwnership and reliability: /b you finish what you start; you advocate for solutions that solve root causes, not just symptoms /li /ul pbFamiliarity with healthcare data, life sciences workflows, or real‑world evidence generation /b is a plus. /p h3Perks of joining Datavant in Barcelona /h3 ul li25 vacation days /li liDaily in‑office lunch stipend (and a fully stocked kitchen) /li liHybrid work model: 2 days/ week in our office in Gracia /li liCommitment to professional development opportunities /li liEmployee‑led initiatives including annual company‑wide innovation day DEI resource groups /li liComprehensive private health coverage w/ out‑of‑network reimbursements options /li liFlexible remuneration with Cobee (Restaurant, Transportation, Nursery) /li liPeer company recognition programs /li liMonthly educational lunch learns /li /ul pThis job is not eligible for employment sponsorship. /p h3Equal Opportunity Employer /h3 pDatavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. /p pDatavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case‑by‑case basis. /p pFor more information about how we collect and use your data, please review our Privacy Policy. /p /p #J-18808-Ljbffr