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Who we’re looking for We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary. Why we need you We’re building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters. If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment. As our Customer Service Host, you’ll be supporting the delivery of high-quality service within the contact centre covering, but not limited to, engaging with our customers through live chats, calls and emails, assisting them with their queries and/complaints. Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game. What you’ll do You’ll take ownership of work that gives us our competitive edge, including: Providing world-class customer service by responding to customer queries by telephone, email, and online chats in Spanish and/or English, where applicable Taking full responsibility for customer related queries Assist on tasks within other regions by using company translation tools provided Processing and resolving of incoming and outgoing contacts in a multimedia environment Processing pertinent information into relevant databases Customer relationship building and management, as well as cross selling of products and services Performing extra tasks given by team managers as required. This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow. What you’ll bring You’re someone who brings: Clear, confident communication (written and verbal), and the ability to breakdown complex ideas A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals Strong organisational skills and the ability to manage multiple projects without dropping the ball Exceptional attention to detail and a commitment to high‑quality work Adaptability – you stay sharp, productive and positive in fast‑moving environments Spanish as a first language Fluency in English Availability to work on 24/7 shift rotations Ability to handle complex interactions clearly and effectively. Desirable skills you’ve got up your sleeve It would be great if you also have some the following skills: In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Expertise in managing multiple customer contacts simultaneously Proven work experience in the relevant field Being in a possession of a degree or a diploma. Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward. These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you’ll get back We invest in your growth and wellbeing, so you can bring your best: Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast. Your progress matters . Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career. Support that has your back . Our Employee Assistance Programme offers resources for you and your family. Health insurance Life assurance Income protection Pension scheme Ready to feel superclass? At Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one. Game on!

We are seeking a data-driven, highly motivated VIP Account Manager with professional proficiency in Spanish and English to join our fast-paced gaming team in Spain, Ceuta. Obtenga más información sobre las tareas generales relacionadas con esta oportunidad a continuación, así como sobre las habilidades requeridas. In this role, you will take full ownership of our VIP player portfolio, driving retention, executing targeted reactivation projects, and implementing strategic promotional campaigns. The ideal candidate possesses a strong gaming background, exceptional communication skills, and a proven track record of handling high-value customer relationships with discretion and efficiency. Key Responsibilities: Strategic & Portfolio Management • Implement VIP Strategy: Execute and monitor the success of the overarching VIP strategy, ensuring alignment with corporate goals., • Retention & Reactivation: Take full ownership of retention and reactivation projects across your assigned portfolio to maximize player lifetime value (LTV)., • Data & Performance Tracking: Keep all player records current, maintaining a clear awareness of market performance, KPIs, and the drivers behind portfolio fluctuations. Collaboration & Innovation • Promotional Alignment: Work closely with VIP Management to ensure the VIP strategy is seamlessly reflected in our promotional approach., • Campaign Ideation: Propose, design, and follow through on innovative ideas and engaging techniques for VIP promotions., • Process Optimization: Proactively recommend process and procedural changes to optimize current workflows and establish industry best practices. Support & Escalation • Advanced Support: Assist the VIP support team with complex escalations, taking total ownership to resolve issues to the highest standards., • Ad-Hoc Tasks: Support senior leadership by executing delegated tasks and projects as required. Job Requirements: Language & Communication • Spanish: C1+ proficiency (both verbal and written)., • English: Professional proficiency., • Excellent interpersonal and communication skills, with the confidence and self-assurance to make decisive choices. Experience & Knowledge • Industry Background: Strong gaming background with previous internet and/or e-commerce experience., • Customer Service: Robust experience in high-tier customer service or account management., • Fast-Paced Environments: Proven ability to thrive under pressure in a fast-moving, dynamic environment. Skills & Competencies: • Execution & Ownership: Able to conceptualize ideas and independently drive them through to implementation., • Time Management: Exceptional organizational, prioritization, and time-management skills., • Analytical Thinking: Strong analytical reasoning with the ability to rationalize and prioritize business needs., • Target-Driven: Highly conscientious, data-driven, and comfortable working toward strict SLA and KPI targets., • Trustworthiness: High level of integrity, discretion, and trustworthiness when handling sensitive VIP data. Nice-to-Have: • Previous experience navigating the Spanish gaming regulation framework., • Practical understanding and experience with AML, DD, EDD, and CDD procedures. xcskxlj, • Experience handling Responsible Gaming protocols. #J-18808-Ljbffr

El perfil supervisará las actividades diarias en el sitio, asegurando que se cumplan plazos y estándares de calidad.

pLionHires Recruitment is seeking a VIP Account Manager for our gaming team in Spain, Ceuta. The role requires managing a high-value VIP player portfolio, driving retention, and executing strategic promotions while maintaining discretion and efficiency. /ppThe ideal candidate has a strong gaming background, excellent communication skills, and experience handling high-stakes customer relationships in fast-paced environments. Fluency in Spanish and English is essential. /p #J-18808-Ljbffr

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us.At Betway, every day is action-packed, and we expect you to bring your A-game.In return, you’ll find a supportive environment where your skills can flourish and your career can soar.Ready

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us.At Betway, every day is action-packed, and we expect you to bring your A-game.In return, you’ll find a supportive environment where your skills can flourish and your career can soar.Ready

Burger King España está buscando incorporar personal para sus establecimientos en Ceuta.Buscan personas con talento para atender clientes, trabajar en equipo y aprender en un entorno de parrillas y servicio rápido.La información a continuación detalla los requisitos del puesto, la experiencia e

Burger King España está buscando incorporar personal para sus establecimientos en Ceuta. Buscan personas con talento para atender clientes, trabajar en equipo y aprender en un entorno de parrillas y servicio rápido.Las funciones incluyen atención al cliente y cobro, preparación de hamburguesas, y gestión de pedidos para sala, take away y delivery, además de tareas de reposición y limpieza. Se ofrece contrato indefinido con jornadas variables y horario rotativo.#J-18808-Ljbffr

Como parte del equipo de Export Customer Service, tu misión será garantizar la correcta gestión de pedidos internacionales, ofrecer atención al cliente en idioma inglés y coordinar operaciones con logística y comerciales para asegurar la satisfacción del cliente y el cumplimiento de plazos:.