Customer Support Agent- French
hace 1 día
Barcelona
ph3Customer Support Agent — French Market /h3 pbLocation: /b On-site in our vibrant Barcelona HQ /p pAt bSumUp /b, we’re on a mission to empower small businesses around the world — helping them get paid, run their business, and thrive. We believe that everyone should be able to build a business they love, and we’re creating simple, intuitive tools that make that possible. /p pAs part of our international bCustomer Support Team /b, you’ll be the voice of SumUp for our bFrench speaking merchants /b, helping entrepreneurs solve problems, grow their businesses, and make their lives a little easier every day. /p pThis is more than a support role — it’s an opportunity to bmake a real impact /b, develop your skills in bfintech and customer experience /b, and grow within one of Europe’s most dynamic tech companies. /p h3What you’ll do /h3 ul liBe the first point of contact for our French merchants — helping them succeed with empathy, patience, and a problem-solving mindset. /li liManage, prioritize, and resolve customer requests efficiently through calls, emails, and chats. /li liDeliver a best-in-class customer experience across a range of topics (Banking, Invoicing, CNP, and more). /li liCollaborate closely with internal teams to ensure smooth resolutions and constant process improvement. /li liContinuously learn about our products and services to provide accurate, up-to-date support. /li /ul h3You’ll thrive in this role if you are... /h3 ul libFluent in French and English (C1 or above) /b — communication is your superpower. /li liPassionate about bhelping people /b and solving problems. /li liCurious and eager to learn — whether it’s new tools, fintech trends, or customer engagement strategies. /li liComfortable working in a bfast-paced, international environment /b where every day brings something new. /li liExcited to join an boffice-first /b culture in Barcelona, where collaboration and growth go hand in hand. /li liFlexible with a rotating schedule and open to new challenges. /li /ul h3Why you should join SumUp /h3 pAt SumUp, you’ll be part of a company that’s growing fast — and so will you. We’ll give you the tools, training, and community to bbuild your career in tech and customer experience /b from day one. /p pHere’s what we offer: /p ul liWork with talented SumUppers across the globe on fintech products used by bmillions of businesses worldwide /b. /li liA dedicated b€2,000 annual learning development budget /b — invest in courses, conferences, or certifications that excite you. /li liA culture that celebrates bdiversity, inclusion, and belonging /b — we want you to bring your whole self to work. /li libMeal vouchers /b and perks to make your everyday life easier. /li lib30-day sabbatical /b after 3 years at SumUp — time to recharge, travel, or pursue a personal goal. /li libReferral bonuses /b — bring great people with you on the journey! /li /ul h3Ready to make an impact? /h3 pIf you’re looking for a role where you can grow, learn, and help small businesses succeed — we’d love to hear from you. /p pJoin us, and let’s shape the future of fintech together. /p pbAbout SumUp /b /p pWe believe in the everyday hero. /p pSmall business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. /p pSumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. /p pSumUp will not accept unsolicited resumes from any source other than directly from a candidate. /p pJob Application Tip /p pWe recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp. /p /p #J-18808-Ljbffr