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The Guest Services Officer must be Friendly, Passionate, and Committed. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities.

Being a key member of the shipboard management team, the Guest Services Manager possesses a dynamic outgoing demeanor with a passion for delivering an industry leading guest vacation experience while personifying The ROYAL WAY (Friendly, Passionate, and Committed).

Being a key member of the shipboard management team, the Guest Services Manager possesses a dynamic outgoing demeanor with a passion for delivering an industry leading guest vacation experience while personifying The ROYAL WAY (Friendly, Passionate, and Committed). The Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Guest Services Manager is the ship's driving advocate for delivering outstanding service to our guests that goes above and beyond their expectations. Minimum two years’ front of house managerial/operational experience in a cruise line (shipboard) Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards. Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment. Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible. Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation. Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office. Required to speak English clearly and distinctly. Aptitude to read and write English to understand and interpret written procedures. Ability to speak additional languages such as Spanish, French, German, Italian or Portuguese preferred but not essential.

The Guest Services Officer must be Friendly, Passionate, and Committed.Actively listens and extends assistance to resolve guest issues and concerns.A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor.The Guest Services Officer must possess outstanding h

The Guest Services Officer must be Friendly, Passionate, and Committed.Actively listens and extends assistance to resolve guest issues and concerns.A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor.The Guest Services Officer must possess outstanding h

Being a key member of the shipboard management team, the Guest Services Manager possesses a dynamic outgoing demeanor with a passion for delivering an industry leading guest vacation experience while personifying The ROYAL WAY (Friendly, Passionate, and Committed). The Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Guest Services Manager is the ship's driving advocate for delivering outstanding service to our guests that goes above and beyond their expectations. Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards. Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment. Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible. Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation. Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office. Demonstrates a working knowledge to operate all office equipment. Working knowledge of US cash handling procedures and foreign exchange required. Required to speak English clearly and distinctly. Aptitude to read and write English to understand and interpret written procedures. Ability to speak additional languages such as Spanish, French, German, Italian or Portuguese preferred but not essential.

Being a key member of the shipboard management team, the Guest Services Manager possesses a dynamic outgoing demeanor with a passion for delivering an industry leading guest vacation experience while personifying The ROYAL WAY (Friendly, Passionate, and Committed). The Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Guest Services Manager is the ship's driving advocate for delivering outstanding service to our guests that goes above and beyond their expectations. Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards. Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment. Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible. Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation. Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office. Demonstrates a working knowledge to operate all office equipment. Working knowledge of US cash handling procedures and foreign exchange required. Required to speak English clearly and distinctly. Aptitude to read and write English to understand and interpret written procedures. Ability to speak additional languages such as Spanish, French, German, Italian or Portuguese preferred but not essential.

The Guest Services Officer must be Friendly, Passionate, and Committed.Actively listens and extends assistance to resolve guest issues and concerns.A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor.The Guest Services Officer must possess outstanding h

Ensures the smooth and efficient operation and control of the Bakery Shop and production daily according to company policies. Directs, coaches, supports, supervises, and evaluates (with the Head Baker) all direct reports. Ensures the cleaning of the bakery shop as per the Executive Chef's schedule,

Royal Caribbean Group seeks an experienced CDP Baker to lead bakery operations aboard our cruise ship, ensuring daily production aligns with the highest quality standards and budgetary controls.

Being a key member of the shipboard management team, the Guest Services Manager possesses a dynamic outgoing demeanor with a passion for delivering an industry leading guest vacation experience while personifying The ROYAL WAY (Friendly, Passionate, and Committed).

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable.As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and al

Assists the Front Desk Manager in overseeing and planning a balanced front desk schedule per voyage, taking into consideration proper coverage during the peak times and slow port afternoons. The Assistant Front Desk Manager supervises a front desk team that excels in delivering industry leading serv

Position Summary: Supervise daily operation of the laundry. Essential Duties and Responsibilities • Assistant Laundry Masters are a vital part of the management of the shipboard laundry facilities. He/she must possess an adequate degree of technical proficiency; the ability to lead, manage and direct the crew members working in the laundry, assess methods and procedures, knowledge of equipment and supplies, and exercise good judgment on any corrective program., • The Assistant Laundry Master is accountable to the Laundry Master and ultimately the Executive Housekeeper for the day-to-day supervision of the shipboard laundry facility, • The Assistant Laundry Master must have the ability to problem solve any operational issues or guest related situations., • He/she must ensure the needs of the operation are met from a laundry perspective, including but not limited to bed linens ad towels for housekeeping, tablecloths and napkins for Food & Beverage and uniform washing, ironing, and dry cleaning for all crew, staff and officers., • Liaise with Laundry Master, Executive Housekeeper and Facilities Manager to proactively maintain equipment as part of a preventative maintenance program, while ensuring any necessary repairs are completed in a timely manner., • Coordinates with all divisions to ensure proper sorting of the linen before it gets to the laundry. Linen must be free of garbage and sorted by color., • Assist Laundry Master in checking finished product at the end of each cycle to ensure that the desired result is achieved., • Inspect dryers on a daily basis to ensure that they are free of lint and that they are operating within the correct temperature range., • Coordinates with the Laundry Master to ensure daily inspections take place to ensure that all equipment are operating at optimum capacity and that water is at maximum temperature., • When assigned by the Laundry Master, submit a copy of daily inspection report sheet to Executive Housekeeper and First Engineer., • Coordinate cleaning of Non Logo uniform between Linen keeper and crewmember (there will be no charge if the item to be cleaned is verified by the Laundry Manager as a bone fide uniform item)., • All problem resolutions in the laundry must be directed to the Laundry Master and then escalated to the Executive Housekeeper as needed.Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction., • Oversees the setting of formulas and cycles for types of linen and types of soil., • Make sure all workers keep areas and equipment clean, sanitized and organized. Hiring Requirements: • A minimum of two years of as Assistant Laundry Master on a 4 or 5-star hotel, cruise, or upscale industry.

Celebrity Cruises is seeking a Front Desk Manager to own the guest experience onboard, ensuring premium service that is seamless, exceptional and memorable.As liaison between the Front Desk Team and all hotel and marine departments, you will lead, train and uphold Standards of Excellence while maint