IT Technologist
hace 4 días
Valencia
ppInnovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground‑breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting‑edge information technology, supporting our global innovation and collaboration. As part of our IT team, your expertise and commitment will help facilitate our patient‑focused mission by developing and enhancing technological solutions. /ph3How you will make an Impact: /h3ulliProvide on‑site IT hardware support to assist in the installation, integration and maintenance of computing devices. /liliTroubleshoot and repair hardware and/or software for desktops, laptops, peripheral equipment and other IT hardware (Tier2/3). /liliConfigure and manage customer workstations, portable computing devices and peripherals following defined imaging and deployment processes. /liliPerform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT hardware (e.g., VOIP phones, A/V support as applicable for your region). /liliDefine lifecycle upgrade requirements and other IT project support needs involving IT technicians/technologists. /liliTrain users in various situations, educate them regarding use of hardware, its software and related systems, providing brief, one‑on‑one, small‑group, ad‑hoc and hands‑on "How‑to" instructions. /liliManage installation of desktops, laptops, peripheral equipment and other IT hardware. /liliCreate image and deployment processes for managing workstations, portable computing devices and peripherals, aligning to global standards with regional adjustments per regulations. /liliCoordinate activities with third‑party vendors as needed (order fulfillment, warranties, project needs, vendor relations/feedback, and so forth). /liliAssist the business with defining tablet and mobile device solutions to meet operational/business needs, aligned with global IT. /liliDefine and audit standard tools and processes for managing assets physically and electronically. /liliManage priorities based on service requests and incident tickets while regularly updating tickets to reflect work performed. /liliProvide appropriate visibility of costs related to service requests and comply with approval requirements. /liliManage assets, including physical and electronic identification and control; assist in answering help‑desk calls from users on an as‑needed basis; assist the business with tablet and mobile device support to meet operational/business needs. /liliPerform lifecycle upgrades and projects as directed. /li /ulh3What you will need (Required) /h3ulliAssociate’s Degree or equivalent in a technical discipline or related certificate. /lili5 years of work experience including IT hardware/software experience. /liliStrong customer‑service focused skills. /liliEffective cable‑management skills to maintain organized workstations and data closets. /li /ulh3What else we look for (Preferred) /h3ulliBachelor’s Degree or equivalent in computer science, information systems, or related field. /liliAbility to manage users and PCs using Active Directory. /liliProficiency in Microsoft suite of applications (Windows2008 and Windows2012 server, Windows7, MicrosoftOffice and Outlook). /liliAbility to perform IT hardware and software diagnostics and repairs (laptops, desktops, mobile computing devices, peripherals, IP phones, handheld scanners, etc.). /liliAbility to configure, use and maintain CISCO IP phones. /liliAdaptability and willingness to learn new technologies as needed. /liliStrong written and verbal communication skills. /liliProblem‑solving skills, including troubleshooting techniques. /liliStrong organization and time‑management skills. /liliHigh level of professionalism during interactions with customers and vendors. /liliExperience with PC images to configure computers for deployment/redeployment. /liliExperience with platforms and applications (Microsoft Office Suite, Microsoft Outlook/Office365, Internet Explorer, Windows7, Active Directory, Virtual Private Network, MobilePASS). /liliExperience using help‑desk ticketing software to manage service tickets. /liliAdherence to all company rules and requirements (e.g., pandemic protocols, Environmental Health Safety rules) and ability to prevent injuries and environmental pollution under your span of influence/control. /li /ulpWhat is it like to work at Edwards Lifesciences in Spain? As a global leader in patient‑focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment. We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on‑the‑job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others). /ph3Benefits /h3ulliCompetitive Compensation and Benefits package /liliFlexible working hours, remote working /liliPension plan /liliLife Insurance /liliMedical plan /liliMeal vouchers /liliService awards /liliEnhanced leave benefits /liliEmployee Stock Purchase Programme /liliEmployee Assistance Programme /liliComprehensive Wellness programme including gym membership reimbursement, fresh fruit in the office, yoga lessons, subsidized massages, mindfulness sessions, educational events, charity activities and much more. /li /ulpEdwards Lifesciences is the leading global structural heart innovation company, driven by a passion to improve patient lives. Through breakthrough technologies, world‑class evidence and partnerships with clinicians and healthcare stakeholders, our employees are inspired by our patient‑focused culture to deliver life‑changing innovations to those who need them most. /p /p #J-18808-Ljbffr