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About Essentialist Cualquier información adicional que necesite para este trabajo se encuentra en el texto a continuación. Asegúrese de leerla detenidamente y luego envíe su solicitud. Essentialist is a members-only travel service with offices in the United States, Mexico, Argentina, and Spain. With a global team of Travel Designers, destination specialists, and an extended network of local experts, we create highly personalized journeys that go beyond the expected. Our mission is to help members travel more meaningfully by connecting them to the people, places, and experiences that define each destination. About the Role As a Travel Designer, you are responsible for transforming each member's travel dreams, preferences, and aspirations into exceptional, tailor-made journeys that feel effortless, thoughtful, and deeply personal. Working within a Pod that operates as a business unit, you will combine curiosity, creativity, commercial awareness, and outstanding communication skills to design experiences that delight members while contributing to the Pod's commercial success. You will report directly to the Experience Manager, who provides your day-to-day leadership, sets priorities, and supports your performance and professional growth. You will partner closely with the Travel Design Lead, who is responsible for establishing travel design standards, coaching the team, and ensuring every itinerary and proposal consistently meets the quality standards. You will also collaborate closely with the Destination Team, leveraging their expertise to create exceptional journeys while contributing your own insights and feedback to continuously improve destination knowledge, experiences, and recommendations. Together, you will collaborate across the Pod to deliver the level of personalization, attention to detail, commercial impact, and service excellence. Your Areas of Ownership Member Understanding ● Collaborate closely with the Experience Manager to develop a deep understanding of each member's travel style, preferences, priorities, and aspirations. ● Demonstrate curiosity by asking the right questions and proactively seeking the context needed to design highly personalized journeys. ● Translate member profiles and insights into thoughtful recommendations that accurately reflect each member's needs, preferences, and expectations. ● Apply empathy, active listening, and exceptional attention to detail to ensure every itinerary feels personal, relevant, and carefully crafted. ● Demonstrate sound judgment by delivering recommendations that are accurate, relevant, and fully aligned with the member's needs, budget, preferences, and expectations. Travel Design Excellence ● Design highly personalized journeys that combine creativity, attention to detail, and operational feasibility. ● Craft itineraries that reflect each member's lifestyle, interests, and travel aspirations. ● Work closely with the Destinations team to combine destination expertise with member insights, creating thoughtfully curated journeys that feel authentic, personalized, and truly exceptional. ● Deliver proposals that feel unique, thoughtful, and tailored to every member. ● Balance inspiration with practicality while maintaining Essentialist's standards of quality and luxury. ● Partner with the Travel Design Lead to continuously elevate the quality, creativity, and consistency of every itinerary and proposal. ● Continuously expand your destination knowledge and seek inspiration to create unforgettable travel experiences. Commercial Impact ● Contribute to revenue growth by identifying opportunities to enrich every itinerary with meaningful experiences and additional services. ● Support trip conversion through timely responses, thoughtful recommendations, and compelling travel proposals. ● Balance creativity with commercial awareness, ensuring recommendations deliver value for both the member and the business. ● Recognize opportunities to surprise and delight members while strengthening long-term loyalty. Destination Collaboration ● Build strong relationships with the Destination Team to continuously deepen your destination knowledge. ● Partner closely with Destination Specialists to ensure every itinerary reflects local expertise, operational feasibility, and the highest quality standards. ● Share feedback on destinations, suppliers, and experiences to help continuously improve recommendations and travel content. ● Proactively identify gaps, inconsistencies, or opportunities for improvement and collaborate with the Destination Team to strengthen future itineraries. ● Contribute to building and evolving destination's knowledge by sharing learnings and insights from your member interactions. Operational Excellence ● Respond promptly to member requests and internal priorities, maintaining speed without compromising quality. ● Manage multiple trips simultaneously while consistently meeting turnaround expectations and service standards. ● Translate member needs into clear, structured, and actionable plans for the Operations team. ● Build accurate, complete, and operationally feasible itineraries by working closely with the Destination Team and leveraging their expertise. ● Maintain exceptional attention to detail across every stage of the travel design process, ensuring every proposal meets the quality standards. Collaboration & Continuous Improvement ● Partner closely with your Experience Manager, Operations Executives, Travel Design Lead, and Destination Team to deliver exceptional member experiences. ● Collaborate with the Destination Team to ensure every itinerary reflects local expertise, operational feasibility, and the highest quality standards. ● Proactively share feedback, identify gaps, and suggest improvements to destination content, supplier recommendations, and travel experiences, helping continuously strengthen the destination knowledge. ● Maintain clear, proactive, and accurate communication with the Operations Executives, ensuring all information is transferred seamlessly to enable flawless trip execution. ● Collaborate openly across the Pod, embrace feedback, continuously develop your travel expertise, and contribute to raising the team's standards. Qualifications / Requirements ● Proven experience in luxury travel, bespoke travel agencies, tour operators, DMCs, concierge services, or premium hospitality is required. ● Outstanding written and verbal communication skills in English; additional languages are a plus. ● Exceptional curiosity and a genuine passion for travel, destinations, and cultures. ● Excellent attention to detail with the ability to interpret complex requests accurately. ● Strong commercial awareness and the ability to naturally identify opportunities to enhance both the member experience and business results. ● Highly organized with the ability to manage multiple priorities in a fast-paced environment. ● Excellent judgment, problem-solving skills, and decision-making ability. ● Collaborative mindset with the ability to work effectively within a cross-functional Pod structure. ● Comfortable adopting new tools, technology, and AI solutions that enhance efficiency, collaboration, and the overall member experience. What Great Looks Like Success as a Travel Designer means creating journeys that feel deeply personal, effortless, and unforgettable. You will: ● Consistently design exceptional, highly personalized travel experiences. ● Develop a deep understanding of every member's preferences and travel aspirations. ● Respond quickly while maintaining outstanding quality and attention to detail. ● Deliver recommendations that are thoughtful, accurate, and commercially impactful. ● Build trusted partnerships within your Pod to ensure seamless execution. ● Continuously expand your travel knowledge and inspire members with exceptional ideas. xohynlm ● Contribute to long-term member loyalty by creating experiences members can't wait to repeat.

ppHermosillo, SO /p h3POSITION OVERVIEW /h3 pMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. /p pAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization. /p pWe’re seeking enthusiastic bCall Center Representatives /b to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well‑known clients. In this role, you’ll respond to incoming inquiries, reach out to existing customers to provide support, and promote new products and services. /p pThis is an exciting opportunity to work on high‑profile projects with some of the world’s most recognizable brands. If you're a natural problem solver who thrives on delivering exceptional service and creating positive customer experiences, we’d love to hear from you! /p pStart your career with a growing team that values your potential. With our industry‑leading training, you’ll gain the skills and confidence to succeed. No prior call center experience required! We welcome candidates from all customer‑facing industries, including hospitality, retail, and food service. /p pTo be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre‑employment test. /p h3WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? /h3 pIn this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best‑in‑class customer experience. /p pIn addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. /p h3Key Responsibilities /h3 ul liHandle inbound and outbound calls professionally and efficiently. /li liResolve customer issues on the first call through effective problem‑solving. /li liResearch and retrieve information across systems to support customer needs. /li liAccurately document interactions and process claims. /li liGuide customers through options to find the best solutions. /li liFollow scripts, policies, and procedures while using available resources. /li liProtect customer privacy and handle sensitive information appropriately. /li liEscalate complex issues to the appropriate team members. /li liStay current with training, updates, and program knowledge. /li liMaintain consistent attendance and adhere to scheduling requirements. /li /ul h3CANDIDATE QUALIFICATIONS /h3 pWe provide comprehensive training, so if you’re positive, driven, and eager to learn, you’re encouraged to apply! Success in this role comes from building strong relationships and applying your training to deliver great customer outcomes. /p ul liMust be 18 years or older /li liHigh school diploma or equivalent /li liStrong communication and organizational skills /li liTyping speed of 20+ WPM /li liBasic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) /li liFamiliarity with Windows operating systems /li liReliable and punctual /li liSkilled in troubleshooting and follow‑up /li liAble to multitask and self‑manage effectively /li liExcellent interpersonal skills /li /ul h3Prefer (Not Required) /h3 ul li1+ year of experience in customer service, tech support, sales, or administrative roles /li liExperience in state or federal work environments /li /ul h3ABOUT MCI (PARENT COMPANY) /h3 pMCI helps customers take on their CX and DX challenges differently, creating industry‑leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. /p pIn 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine’s List of Fastest‑Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. /p pDriving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech‑enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid‑market, Federal enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. /p h3CONDITIONS OF EMPLOYMENT /h3 h3All MCI Locations /h3 ul liMust be authorized to work in the country where the job is based. /li /ul h3Subject to the program and location of the position /h3 ul liMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. /li liMust be willing to submit to drug screening. Job offers are contingent on drug screening results. /li /ul h3COMPENSATION DETAILS /h3 h3What You Can Expect From MCI: /h3 ul liPaid Time Off: Earn PTO and paid holidays to take the time you need. /li liIncentives Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! /li liHealth Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. /li liRetirement Savings: Secure your future with retirement savings programs, where available. /li liDisability Insurance: Short- and long‑term disability coverage is available to help protect you during unexpected challenges. /li liLife Insurance: Access life insurance options to safeguard your loved ones. /li liCareer Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. /li liPaid Training: Learn new skills while earning a paycheck. /li liFun, Engaging Work Environment: Enjoy a team‑oriented culture that fosters collaboration and engagement. /li liCasual Dress Code: Be comfortable while you work. /li /ul h3Compensation Benefits That Fit Your Life /h3 pMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. /p pIf you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! /p h3PHYSICAL REQUIREMENTS /h3 pThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. /p h3REASONABLE ACCOMMODATION /h3 pConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. /p h3DIVERSITY AND EQUALITY /h3 pAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment. /p pMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. /p pMCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. /p /p #J-18808-Ljbffr

Role TypePermanentWhat will you be doing here?Analizar, monitorear y optimizar la jornada de la fuerza de ventas, así como las herramientas y proceso que impactan su operación diaria. Identificar oportunidades de mejora a partir de la voz de la red, impulsando la eficiencia operativa y una mejor e