Assistant Housekeeping Manager
hace 8 horas
Madrid
pb ESSENTIAL DUTIES AND RESPONSIBILITIES: /b ulli Works in conjunction with the Housekeeping Director to coordinate, schedule, and supervise the day-to-day activities of the stateroom, public areas, open decks housekeeping function. /lili Celebrity Cruises expects each shipboard employee to consistently demonstrate the principles of the Ways Program's Credo to all team members. In addition, all duties and responsibilities are to be performed in accordance with ISM/ISO and SQM (Safety Quality and Management) standards, USPH (United States Public Health) guidelines, Environmental, and Safety policies. /lili Directs, coaches, supports, supervises, and evaluates (in conjunction with the Housekeeping Director) the performance of all direct reports. /lili Manages the assignment of duties, responsibilities, and workstations to his/her staff. /lili Develop, observe and evaluate staff and work procedures to ensure quality standards and service are met /lili Presents overtime needs to Housekeeping Director for final approval. /lili Collaborates with the Housekeeping Director, to review the requirements of the day’s schedules, guest requirements, guest comments and other related details. /lili Perform daily meetings with staff to review changes and/or revisions to programming based on itinerary, weather conditions, demographics, etc. /lili Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction. /lili Is aware of, and/or acquires the necessary knowledge to follow the ship’s standard operations, to aid guests and crewmembers with inquiries. /lili Responsible to conduct ten stateroom inspections daily and one stateroom in each section during embarkation day to ensure that company standards are followed and maintained continuously. /lili Responsible for attending meetings, training activities, courses and all other work-related activities as needed. /lili Responsible for Sanitation Logs, SQM Logs. /lili Achieving ratings/targets that are set by the company. /lili Perform inventories of linen, amenities etc. once a month or as often as needed. /lili Conduct /oversee on-the-job training with new hire SA and DKAT/SAT/ESAT/CCL on cross training. /lili Responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment. /lili Creates and sends requisitions, views request estimates for product replacements, supplies, purchases, etc. and forwards to the Housekeeping Director for final approval. /lili Conducts constant workstations/locker inspection to ensure items are correctly stored to minimize deterioration and waste. /lili Mentors develop, motivate, discipline, and supply on-the-job training for staff to strengthen their current performance and preparation for future advancement. /lili On a regular basis, meets with their staff, reviews the requirements of the day’s schedule, guest requirements and disseminates any other company related correspondence, notices, policies, procedures, training etc. Reviews schedule to estimate time requirements to ensure speed and efficiency. Meets with staff to review guest comments to implement revisions and improvements. /lili KPI’s assigned to position/department. /lili Monitors and manages the various assigned workstation functions. Monitors the assignment of duties and responsibilities to staff. Observes and evaluates staff and work procedures to ensure quality standards and service are met. Makes recommendations about personnel actions such as new hire requests and discharges, to ensure adequate and continuous staffing. Inspect workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards. /lili All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. In accordance with the Company's Service and Etiquette Philosophy program (WAYS), each employee shall always conduct oneself in a professional and courteous manner. This consists of physical and verbal interactions with guests or fellow shipboard employees, in the presence of guests or in crewmember areas. /li /ul pb Qualifications: /b /pulli One to two years housekeeping supervisory experience in an upscale hotel, resort, or cruise line (shipboard experience preferred). /lili Minimum one to two years previous cleaning experience, preferably in an upscale hotel, resort, or cruise line (shipboard experience preferred) /lili Knowledge of proper cleaning techniques, requirements and use of equipment. /lili Knowledge of proper chemical handling. /lili Ability to use customer service skills by exercising authority and discretion to satisfy guests in a manner consistent with Pillars of Safety, Service and Style Standards. /lili Exceptional management skills in a multicultural and dynamic environment. /lili Exceptional communication, problem solving, decision making and interpersonal skills. /lili Superior customer service, teambuilding, and conflict resolution skills. /lili Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques. /lili Strong planning, coaching, organizing, staffing, controlling, and evaluating skills. /lili Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the entire housekeeping operation. Ability to communicate diplomatically with department heads, coworkers, and other shipboard crewmembers to resolve problems and negotiate resolutions. /lili Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing, and managing employees as they work. Ability to use and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment. /lili Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related programs. /lili Completion of high school or basic education equivalency needed. /li /ul /p
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