Principal Product Manager – Communication Platform & AI
17 hours ago
Madrid
Responsibilities Owning and evolving Nextlane’s Customer Interaction products, including Communication Center, AI Receptionist, and future AI-powered engagement capabilities. Defining and executing the product strategy and roadmap for customer communication experiences across voice, messaging, and workflow automation. Designing and improving core interaction capabilities such as routing, conversation orchestration, automation workflows, and AI-assisted customer journeys. Driving the adoption of AI-powered experiences, including conversational interfaces, voice automation, copilots, and intelligent assistants. Leading product discovery with dealerships, OEMs, and internal stakeholders to identify opportunities, validate solutions, and deliver measurable business outcomes. Working closely with Engineering, AI, UX, Data, and Platform teams to deliver scalable, reliable, cloud‑native solutions. Ensuring seamless integration with internal systems, external platforms, APIs, and partner ecosystems. Defining success metrics and measuring product performance through adoption, customer satisfaction, operational efficiency, and commercial impact. Supporting go‑to‑market initiatives, customer pilots, product positioning, and commercial enablement activities. Qualifications Experience: 8+ years of Product Management experience in B2B SaaS environments. Experience building customer interaction platforms, communication products, conversational systems, workflow automation tools, or AI‑driven products. Proven track record delivering scalable, API‑driven, cloud‑native products. Experience working on products with measurable business impact, adoption targets, and revenue objectives. Experience operating in cross‑functional environments with Engineering, Design, Data, AI, and Commercial teams. Languages: Fluent English (interview will be conducted in English). Additional European languages are a plus. Communication: Strong communication skills, both verbal and written. Ability to influence stakeholders across technical, business, and executive audiences. Comfortable presenting product vision, roadmap decisions, and business outcomes. Technical Skills: Understanding of conversational AI, voice automation, messaging platforms, or customer engagement technologies. Experience with APIs, integrations, SaaS platforms, and distributed systems. Familiarity with AI‑powered products, conversational interfaces, LLM‑based solutions, or workflow automation. Strong analytical skills with experience defining KPIs, success metrics, and ROI models. Knowledge of data privacy, security, and compliance principles is a plus. Interpersonal Skills: Ability to collaborate in a diverse and dynamic environment. Strong product ownership mindset. Excellent collaboration and stakeholder management skills. Strategic thinker with strong execution capabilities. Comfortable navigating ambiguity and solving complex product problems. Benefits Remote Work: Up to 3 days a week! Work‑life balance: We have flexible entrance and departure time. Summer schedule on Fridays: Start early your weekends! Referral Bonus: €1500 for every talent you refer (after 6 months). Flexible Remuneration: COBEE platform. Private Medical Insurance: Adeslas. Continuous Learning: Access to our internal platform for continuous development. Vacation: 23 vacation days plus an intensive schedule in July and August. Teambuilding: Our afterworks and activities are memorable! Diversity, Inclusion & Belonging At Nextlane, we are committed to creating a space where everyone feels valued and respected. We firmly believe that diversity in experiences and backgrounds strengthens our culture and drives innovation. Support for people with disabilities. If you need any adjustments during the recruitment process, let us know so we can provide the best possible experience. Equal opportunities for all: We welcome applications regardless of age, gender, origin, disability, or any other characteristic protected by law. #J-18808-Ljbffr