Product Manager II -SP
hace 1 día
Armilla
ph3Product Manager II /h3 pCertinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company’s Professional Services Automation (PSA), Customer Success (CS), and Financial Management (FM) solutions—delivered on Salesforce’s leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in Austin, Texas with presence around the world, Certinia is backed by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures. For more information, visit /p h3THE ROLE /h3 pWe are looking for a Product Manager to deliver powerful, intelligent yet simple-to-use solutions that let our customers run the best professional services organisations on the planet. /p h3Engage With Customers /h3 ul liCustomers are at the heart of everything we do. You will be empowered to collaborate fully with customers to gain a deep understanding of their goals and challenges. Bringing insights and opportunities back to the wider team to explore new solutions. /li /ul h3Drive Strategy /h3 ul liOwn the strategy for your part of the product - which is typically aligned to a key customer persona. /li liInfluence overall product strategy by sharing your insights into customers needs. /li liCollaborate with leadership to drive strategic investments and specific customer needs in parallel. /li liWork with engineering and design partners to define the shared OKRs for your team, ensuring strategy meets practice. /li /ul h3Discovery Delivery /h3 ul liOwn the discovery and delivery objectives for your assigned domain. /li liDevelop a rich understanding of customer needs in your problem space through customers interviews, stakeholder interviews, usage metrics data, and customer ideas. /li liPartner with the design and engineering leads in your team to explore potential solutions and test these to discover the best solution. /li liWork with your team to iteratively deliver the highest value solution to our customers. Expect to learn, adapt and iterate on the fly. /li liDraw on support from your experienced peers and discipline leads across Product Management, design and engineering. /li liOwn the responsibility for ensuring that features are ready to ship. /li /ul h3Go To Market /h3 ul liCollaborate with key customers to help them adopt and go-live with the latest versions of the product, including capabilities which you helped shape, design and deliver. /li liHelp train our sales, services and support teams so they can make customers successful. /li liPresent new functionality to customers and partners as part of the new release process at webinars, our conference and occasionally one on one. /li /ul h3What You Need To Be Successful In This Role /h3 ul liFluent written and verbal English language skills /li liDomain knowledge within one or more of the following: ul liFinancials/accounting /li liIndirect procurement /li liSupply chain management /li /ul /li liExperience working in an Agile environment or similar such as System implementation etc. /li liCan apply a systematic approach and able to make decisions with incomplete information /li liA clear understanding of the market and personas we are serving with our solution/s /li liCommunication/interpersonal, analytical and problem solving skills /li liAn interest in Product Design / Ux /li liDemonstrated experience in influencing key decision makers and achieving agreement across teams and regions /li liStrong attention to detail. /li liGlobal mindset. /li /ul h3What Else Would Be Great /h3 ul liKnowledge of the Force.com platform, Apex, Visualforce and Lightning Frameworks are a strong plus. /li liAn understanding of Professional Services organizations and personas we are serving with our solution/s. /li liKnowledge of the “business of services” from Sales to Service Delivery to Finance across the customer lifecycle at an enterprise level. /li liPrevious experience working on ERP/PSA solutions, CRM solutions, CPQ solutions and/or cloud platforms is highly desirable. /li liExperience navigating the strengths and limitations of a platform architecture. /li /ul /p #J-18808-Ljbffr