Salesforce Project Manager
3 days ago
Sant Cugat del Vallès
ppOmega CRM is a Merkle Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Project Manager. /p h3Main Duties /h3 ul liProvide support in the pre-sales tasks of assigned accounts: solution design, estimation, planning, and assumptions. Share with the project team the client's vision, objectives, and expectations. /li liAssign and supervise team tasks, managing assignments, vacations, and absences during the project. /li liManage project progress to ensure deadlines, scope, and budget are met. /li liFacilitate change requests to ensure all parties are informed of schedule and budget impacts. /li liProvide visibility of project progress to the client and Customer Success Manager (CSM). Lead follow-up meetings and steering committees. /li liAlert operations management of potential deviations. Establish communication and risk mitigation plans. /li liMonitor all incoming and outgoing project documentation. Ensure project deliverables adhere to quality standards. /li liLead project demos for the client. /li liLead the resolution of issues arising from project implementation. /li liLead the relationship and pursue customer satisfaction regarding the project. /li liEnsure project objectives are met. Evaluate the project afterward and identify successful and unsuccessful project elements. /li liResponsible for sending customer satisfaction surveys regarding the project. /li liIdentify potential Up Cross-Selling opportunities for the account. /li liLead team retrospectives and identify potential internal improvements. /li liParticipate in the development, training, and supervision of the assigned team, providing guidance to improve their skills. /li /ul h3Experience Needed /h3 ul li+5 years of experience in Project Management roles, successfully leading Salesforce projects. /li li+3 years of experience participating in end-to-end CRM implementation processes. /li liSolid hands‑on experience working with Salesforce Service Cloud and Marketing Cloud. /li liProven experience working with Agile methodologies (SCRUM) and project management tools like Jira. /li liProfessional proficiency in English (Medium‑High level, capable of fluent business communication). /li /ul h3What do we offer /h3 ul liPermanent contract. /li liFlexible Schedule. We make it easy. Balance your professional and personal life. /li liCertifications plan. Improve your skills and get the official certificate from our main partners. /li liHome Office. You decide and we support you. /li liFlexible retribution (public transport ticket, Ticket restaurtant, …). /li liHealth insurance. /li liOMEGA in action. Our commitment to a better society is not just an intention /li liProfessional development: Evolve, grow and get where you want to go. /li /ul pOmega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer‑centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end‑to‑end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non‑Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together. /p /p #J-18808-Ljbffr